First, Alex, the receptionist was excellent in finding a time to meet our needs. Secondly, Dr Finch was a top professional and understood our needs in taking care of our dog, Cowgirl and relieving her pain. But top thumbs up for Jagger and Diana who realized how upset my wife and I were with what had to be done. We had our dog 18 1/2 years and losing her today was dramatic and they both realized our concern. But were professional and compassionate handled all issues. read more

I do not write negative reviews lightly, but after today I feel other pet owners should be aware of the direction this clinic has taken. I currently care for over 21 dogs and have used Hooves and Paws extensively for years. In the last six months alone I have spent thousands of dollars here. They have handled nearly every aspect of my dogs' veterinary care -- including litters, C-sections, puppy evaluations, vaccinations, tail docks, dew claw removals, sick visits, and routine exams. In addition to owning many dogs, I am also a breeder and active exhibitor in the conformation and performance dog world, so veterinary care is something I take extremely seriously. I also own a grooming business and have referred many of my grooming clients, friends, and family members to this clinic over the years. Because of that long history and the amount of business I've brought through their doors, what happened today was incredibly disappointing. My dog has been urinating on herself and I suspected a UTI. She was last seen at this clinic about three months ago, so she is an established patient in their system. I called the clinic first thing this morning and asked what I needed to do. The receptionist told me I could collect a urine sample and bring it in for testing. So I did exactly that. I drove there with the urine sample, only to be told when I arrived that they would not test it unless I paid for a full exam as well, despite the fact that the dog was not even with me and I had followed the instructions I was given over the phone. Had I been told an exam was required, I would have simply brought her in so she could receive the treatment she likely needs. Instead, because of the incorrect information I was given, she now has to go another day potentially uncomfortable and possibly in pain while I make other arrangements. This is exactly the kind of experience that has become more and more common since the clinic went corporate. Prices continue to climb and it increasingly feels like clients are being nickel and dimed at every opportunity, even when it contradicts what they were told beforehand. What is most frustrating is that this situation could have been avoided with simple transparency. Had I been told on the phone that an exam would be required, I would have scheduled one or made other arrangements. Instead, I wasted my time making a trip based on incorrect information. After years of bringing significant business to this clinic -- both personally and through referrals -- today was the final straw. I will be moving all of my dogs' care elsewhere, and unfortunately I can no longer recommend Hooves and Paws to my grooming clients, friends, family, or fellow dog owners in the community. When a long-time client who manages a large number of dogs and regularly refers other pet owners feels this way, it should be taken seriously. As someone active in the breeder and dog show community, conversations about veterinary care come up frequently among fellow exhibitors, breeders, and pet professionals. Experiences like this inevitably become part of those discussions, which makes situations like today even more disappointing. read more

Hooves and Paws Pet Hospital - My dog - Veterinarians Near Me - Aubrey, Texas

Do not go to Hooves and Paws Veterinary Clinic in Aubrey, Texas. I am writing this as a long-term client with extensive experience, not a one-off complaint. I have been a client of this clinic for nearly 10 years and am a large breeder of Bernese Mountain Dogs, with 22 dogs historically under their care. My facility employs multiple veterinary technicians, and I have been involved in well over a dozen C-sections across multiple dogs. I am familiar with surgical risk--but also with how communication, consent, prognosis, and cost escalation are supposed to be handled. This clinic is not the same practice it once was since being sold to a multi-clinic corporate group. I have now lost two dogs in situations connected to this clinic, and the same veterinarian, Dr. Gatlin, was involved in both cases, despite my explicit instructions otherwise. On October 18, 2025, my dog Mazzy underwent what should have been a routine C-section for a singleton puppy. She had previously had a C-section without complication. The surgery was performed by Dr. Gatlin, and Mazzy died on the table. No clear explanation was provided. I later had the anesthesia and surgical records reviewed by a trusted anesthesiologist, who stated that anesthesia monitoring and management were not handled appropriately. Based on that review, I believe her death was preventable. I continued using the clinic only because of Dr. Lensey, whom I trust, and I made it absolutely clear that Dr. Gatlin was never to touch my dogs again. That directive was ignored. On January 6, 2026, I brought another dog, Nala, in for an emergency C-section, consenting to the standard cost of $1,500-$2,000. During surgery, Dr. Finch called to say the C-section was complete but a bowel blockage was found, likely something ingested (possibly a bandana). He stated he did not believe a bowel resection would be necessary--only an incision, removal, and closure. After that call, three hours passed with zero communication. Only after that silence--and after surgery was already underway--did Dr. Gatlin call to say the obstruction was actually linear and that a bowel resection was required, a fundamentally different and far more severe procedure. She referred to this escalation as a "two-for-one," which minimized both the medical seriousness and the financial impact of changing procedures. At no point was I told: * Nala had less than a 10% chance of survival * The surgery would be extremely invasive and painful * Survival would likely involve significant suffering * That the scope, risk, and cost had fundamentally changed I was never given the opportunity to make informed consent before the procedure escalated. Checkout totaled over $4,300, more than double expectations, with a significant portion billed to Dr. Gatlin, the veterinarian I explicitly barred from my dogs. I was then told transfer to an emergency clinic would cost $2,000-$3,000. Upon arrival, the ER informed me the real estimate was $4,000-$8,000 and stated this was not the first time they had received cases from Hooves and Paws where severity had been downplayed prior to referral. Nala died approximately six hours later. I understand that complications happen. What I cannot accept is: * Explicit directives ignored * A three-hour communication blackout during surgery * Prognosis, suffering, and risk withheld * Costs drastically escalating without transparency After nearly a decade and dozens of dogs, I am confident this reflects a serious change in how this clinic operates. I have taken my business elsewhere and feel obligated to warn others. Two dogs lost. Four puppies orphaned. Clear instructions ignored. Critical information withheld. read more

For several years, this was our favorite veterinary and they provided great service to our pets Recently, they have become so busy that they're cutting corners We had a pet in there two days in a row, and they were extremely busy and frankly didn't do the testing they should Our pet ended up in ER and almost died We had to perform emergency surgery and took several weeks to recover Our pet had a stomach blockage and when we took her in, we let them know she couldn't eat They gave her appreciate stimulation and said she should be fine Obvious that was a serious misdiagnosis that almost killed her read more

For all your pets and equestrian needs... medical, grooming and boarding!! I highly, highly recommend these vets... Dr Reid is so good and so personable. He took all the tests on the first day, diagnosed my both girls with Pancreatitis, he explained everything to us gave me immediate meds, IV's on both girls and when my girl Bella got worse he even hospitaled my girl, got her a 2nd dose of IV's and stronger meds. They called and checked up on them several times. I called them constantly and asked so many questions. The staff is SO professional, caring, kind and understanding to you & your pets needs! I highly trust them and they made me feel so positive that my girls were getting the best care. Go see them for all your pets needs!! read more

Hooves and Paws Pet Hospital - Foxy waiting at Hooves and Paws to be seen by the amazing vets!!! - Veterinarians Near Me - Aubrey, Texas

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I cannot begin to express my deep gratitude for Hooves and Paws. Our 1 year old King Charles cavalier needed emergency surgery for a bowel obstruction. They stayed after hours and Dr. Finch did the greatest job on her. We see Dr. Howell and he has been incredible with both of my girls( pickle has anxiety and is twelve and they were so gentle with her). When tater tot was getting sicker and sicker they never gave up and honestly treated us like we were gold even at our very first visit. I love this place!! Brittany, Miranda and the entire front desk are warm and inviting. I called and texted 100 times after her surgery and they stayed in constant communication with me, even the vet called to check in on her. I've never felt so indebted to these wonderful people. They also are extremely reasonable in their pricing, which is very refreshing. If I could give 100 stars I would!!! read more

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I trusted Hooves and Paws with the care of my dog Captain and found them to be grossly negligent. They caused my pet to suffer and refuse to take accountability for the problem, despite multiple vets (at their practice and others) indicating the negligence. The staff at Hooves and Paws recommended a routine dental cleaning for my dog. While Captain was under, the veterinarian performing the procedure removed six of his teeth without my knowledge or consent, ultimately citing root rot as the reason they "had to come out urgently." The vet did not speak to me about the procedure or provide aftercare instructions. This year, when we completed his dental, we received x-rays indicating that three of the six teeth were left in Captain's mouth. To be clear, I am not talking about retained roots that could be measured in millimeters--I'm talking about my dog's teeth being snapped at the gum line and the entire roots remaining. I was never informed of this by Hooves and Paws. I've requested Hooves and Paws issue a refund for the original, unauthorized procedure, and that they proactively reimburse me for the corrective procedure, so that I can choose when is best for my pet to go under anesthesia again. However, Hooves and Paws refuses to do this, citing that they will either perform a corrective procedure themselves or that they will wait for me to take my dog to the vet and reimburse "just the cost to fix the roots, excluding anesthesia." I don't believe this is appropriate. The retained roots could cause an infection, but they also could not. The responsible thing for my pet would be to wait to undertake another anesthetic procedure until it's known to be necessary, and Hooves and Paws should be willing to take full responsibility for their negligence--not only if I jump through hoops. Worse still, when dealing with their insurance representative, George Landrove of Everest Insurance, he indicated that this proposed solution was "entitled" and that I wanted to "have my cake and eat it too." In my opinion, that tells you everything you need to know about the way these people care for animals--it's simply for profit, and nothing else. read more

We take all four of our dogs to Hooves & Paws, and we're so grateful for the care they receive. The staff is always friendly, and the vets take their time, you never feel rushed or like just another appointment on the schedule. We especially appreciate how thoughtful and transparent they are. Unlike other clinics that push unnecessary tests and charge a fortune, the team here takes a more conservative, practical approach. They explain everything clearly and always focus on what's truly best for your pet. They even call back when we have questions, which goes a long way. We also consulted with our pack, and they all agree: Dr. Finch is the best! They feel well cared for and actually enjoy their visits (or at least don't mind them too much). We're so glad we found a vet we trust. Highly recommend! read more

Dr. Holly Daniels is an exceptional veterinarian who gives my cats great care with her exceptional knowledge. Today after 16 & 1/2 years together I had to have my one baby put to sleep. Dr. Daniel's and her young male assistant were excellent. My cat and myself were treated with compassion and extreme care. I can not thank them enough for making this horrific time tolerable. Toni Stewart read more

I'm updating my review. This is not the same practice we came to years ago. The practice was sold to corporate. What this means is that small town, personable and individualized vet care is now replaced with systems, quotas and rules. Many rules. It's hard for us to get our many pets to the vet because we work. Plus a few are seniors and are hard to get in the car. We have spent thousands of dollars on treatments here and they won't sell you heartworm unless you get a test. We were literally there a few days ago and wouldn't sell us heartworm because the test was due in a month for one of our dogs. So let me get this straight..... I have four dogs. I have had two that we lapsed on heartworm due to life events and had to be treated for heartworm. Which is ridiculously expensive. They did well and recovered. We now just want to give them the preventative without more vet visits. They are old and arthritic and it's super stressful for them to go into that office, which is a zoo now. We know if they are sick. If they were, we'd bring them in. We also brought one of our dogs in because we suspected he swallowed something. I can't even tell you how expensive that bill was. To say they nickel and dime everything is an understatement. I'm done. They lost us as clients, which stinks because it was a convenient location in a small town. It was nice to not have to drive so far if we had an issue. So now we are on the hunt again for a vet clinic that has common sense. If anyone knows one in the area, please message me. read more

Great service. Caring staff. Prices are reasonable compared to other vets. When we first moved here I wanted a smaller practice so my vet would know Daisy. But as she has gotten older we are more in need of emergency type care and our vet could never get her in. We've been here three times now and yes, we've had a different veterinarian but each one has reviewed her prior visits and were wonderful! They explained options to treatment and costs involved. This is now "our vet!" read more

Hooves and Paws Pet Hospital - Daisy - 15 1/2 years! - Veterinarians Near Me - Aubrey, Texas

This is the best Vet clinic we have ever found. All the staff are professional and friendly, and EVERYONE expresses concern for the animals. Dr. Lensey Watson took excellent care of our geriatric dog in his final 6 months and we will absolutely be seeing her with our next one. She always seemed happy to see him on visits and very comforting to him when he was euthanized. She is the perfect mix of professionalism and compassion, and she knows her stuff. The philosophy of this practice seems to focus on the needs of the pet, rather than on increasing profits for the practice, which is very refreshing. read more

We take all our dogs to Hooves and Paws. Our most recent rescue Molly has been there a few times. She got all her shots and was spayed over the Thanksgiving holiday. They did an excellent job and were very attentive afterwards. She is a very hyperactive girl and is a bit of a handful but they treated her like family. Thank you Hooves and Paws! read more

Hooves and Paws Pet Hospital - Molly the terror waiting for her appointment to start. - Veterinarians Near Me - Aubrey, Texas

My 19 yr old dog is a new client at Hooves and Paws Pet Hospital, and he was boarded for a week and was groomed before pickup this week. To start, I took a tour of the facility about a week prior to boarding and I was quite impressed with the Staff, the cleanliness and the boarding rooms. I met the Groomer, Kimberly Reno who was extremely busy with grooming, but she assured me that she could get my dog in for groomer prior to pickup. Kimberly is a doll! She wanted to keep my dog Philly (just kidding) due to his personality and calm demeanor. Kimberly took special care of Philly and I will have Philly come back every time for grooming and boarding! Also thanks to "Tall" Aaron and the boarding staff for doing an excellent job with my dog! I highly recommend Hooves and Paws Pet Hospital for you our pet's needs! read more

Hooves and Paws Pet Hospital - Philly - 19yr old Terrier Mix - Veterinarians Near Me - Aubrey, Texas

They're careless, and they killed my cat. When giving IV medication they should pay attention and know when it's toxic to the animal.

Not sure what vets are there currently, but we will never go back. They butchered our dog's eyes due to inexperience w/ large breeds and entropion surgery. She now is almost blind. Also, made us wait 45 minutes w/ another dog in our car waiting to be euthanized. We had made an appointment but it took that long for them to attend to us even under such difficult conditions. Really disappointed and upsetting experiences with this practice. read more

They were unfamiliar with dealing with a stone bruise in my Maine Coon. They did the surgery to stop the bleeding and put in a drainage tube, but, they stitched his ear down and did it at an odd angle so he is permanently disabled. Their stitches looked like a 5 year old worked on him. read more

Hooves and Paws Pet Hospital - Permanently disfigured with a wrinkled, folded over ... certainly not a job well done at all. - Veterinarians Near Me - Aubrey, Texas

I had to take my elderly 14 year old dog to the vet to find out why she is having so much anxiety. The doctor (Dr Regan) and the vet tech (Bailey) (I think these are the correct names) were wonderful. My dog, who is extremely shy, allowed the doctor and the vet tech to touch her and she had no issues at all. Both the doctor and the vet tech were very kind and informative and very caring. The front desk staff was very helpful and very friendly. This is my fourth encounter with H&P in the last couple of years and every time they have exceeded my expectations. GREAT vet clinic!!! read more

This place screwed up my dogs $2,000 FHO surgery last year and refuses to offer a refund. My dog was also in excruciating pain after surgery and the doctor did not care. The doctor was also rude. Would not recommend. If you have any questions please contact me at 3612276336 read more

I often joke that we should have a punch card for the place as we unfortunately have to visit about once a month. We lost a furry family member earlier this year but for the 18 months she was being cared for, we were always treated with warmth and compassion. Options were given across the treatment and price spectrum. Thankfully, insurance made it possible to try just about anything. Now, we have another cat who is having issues, thankfully with a less dire prognosis. Again, the doctors are doing everything possible to settle things down a bit. read more

Hooves and Paws Pet Hospital - Exam Room 4 - Veterinarians Near Me - Aubrey, Texas

I truly can not even begin to express how blessed Francis and I are after our first visit! His back foot had an ingrown nail ( his third in life) and I've had to pay insane cost and honestly feel he was put under unnecessary pain and sedation. As any fur mama worries, if he was being overly medicated as he was so fatigued or playful any of the previous 3 times. Hooves Paws expressed genuine empathy and thankfully booked me THAT day! We didn't wait at all when we arrived, he of course was loved by ALL staff. Everyone working there has a genuine love for animals. I couldn't believe how kind they are and VERY reasonable. Southern hospitality at its finest, and they really treat you like family. read more

Hooves and Paws Pet Hospital - Francis super happy and relaxed after his visit!! - Veterinarians Near Me - Aubrey, Texas

Front office staff is rude. No one greets you. They just look at you. When we checked in, the young lady took the check in paper for my pet and walked away. She turned and looked at us like we knew we were to follow her. I realize they were busy, but still someone should be able to smile. The veterinarians here though are great and take time to answer questions. It's just not the welcoming place it used to be. read more

I recently started using this vet. I liked the vet and then I had him groomed, they did not cut his nails properly, they are still scraping the floor. His ears were not cleaned even though the nails and ears were priorities. I call and the phone is never answered only leave a text or voice message that is never returned. I went by today to see if I could get the shot done that was supposed to have been done previously. I was told to call them before I bring him back in today. I'm leaving for Pennsylvania today They still have not answered or returned call. Very unprofessional. read more

New to the area. Very nice staff. First time visit went well so this will be our new doctor for our four dog pack

Excellent service, honest and fair pricing and quick diagnoses! Plus they always get you in quickly even if that means they stay a bit later than they'd planned. Thank you H&P! Update: Thank you Dr. Spencer, Dr. Tadlock and all the wonderful support staff for your compassionate care of my troublemaker labradoodle Arlo. I love knowing my little stinker is genuinely cared for and that all of my concerns as a mom are heard and addressed. We are always quickly worked into the schedule even for last minute emergencies and we're always dealt with very fairly. read more

Hooves and Paws Pet Hospital - Veterinarians Near Me - Aubrey, Texas

Dr. Spencer is terrific, always courteous and professional. He is exceptional with the animals and has a great staff. Shout out to Dori who greeted us in the exam room and took care of our check in. Brittany who helped get our 80 pound dog from the car and help reloading. Very nice and wonderful with our pets. Thank you. read more

Me and my mom take our dogs here. Staff is very friendly! Harley (my dog) is never to scared and is treated very nice by the staff. Harley got fixed here and healed perfectly. They remind you when your pet needs to be brought back in and can make an appointment for you super easy. Love this place read more

Hooves and Paws Pet Hospital - Harley - Veterinarians Near Me - Aubrey, Texas

Hooves & Paws rescued and saved our lives!!! Does your vet/owner answer their phones after hours? Hooves & Paws does!!! As a lifetime rescue Momma- it's IMPORTANT to have a GREAT vet!! On November 20th our Rescued from animal abuse, Zeus suddenly became ill during his morning trail walk. I called my vet of 13 yrs and was unprofessionally handled by an incompetent Staff tech. I called Hooves & Paws and Lexie expresses such concern and told me to come in ASAP. We thought it was a belly ache but turned into a life threatening ruptured tumor. Dr. Ragan & Dr. Spencer SAVED our ZEUS!!! Thanks to Lexie for caring and squeezing us in. Zeus even anxiously runs to H&P front door to get in with excitement. He never did that at our old vets office. We are now loyal to Hooves & Paws! Special thanks to Dr. Ragan & Dr. Spencer who allowed us to pick up Zeus after hours on Saturday so he could recover at home. Dr. Spencer/owner was at his hospital tending to patient horses, so he was there to welcome us. Hooves & Paws ROCKS!!! read more

Hooves and Paws Pet Hospital - Look at how happy Zeus looks just 1 week after his surgery from Hooves & Paws. Dr. Ragan & Dr. Spencer are Amazing!! - Veterinarians Near Me - Aubrey, Texas

Let's talk about what someone would want in a vet. Knowledgeable? Careful? Thorough? Compassionate? Affordable? On a Thursday night our dog was experiencing trouble breathing and seemed to be in distress. It was too late for regular vets, so we went to an animal ER. Our dog was diagnosed with nasal irritation and sent home. The next day he worsened. He was still struggling with breathing, developed lethargy, wouldn't eat, and had a nasal discharge. We called our previous vet's office to try and get in on an emergency basis but were turned away. It was the middle of the day on a Friday, and they didn't want to deal with us. We had heard Hooves and Paws was great and were already planning on transferring to them for our dog's next annual exam, so we called and hoped. On the other end of the line was Patty, who was patient and listened to our concerns. Even though it was late in the day, and we weren't established clients, and they were already dealing with other emergencies, Patty made the call to bring us in anyway. She didn't have to do that. She could have blown us off like our regular vet. She chose compassion. We arrived with our dog and - as it turns out - he was on death's door. His throat was swollen and he couldn't really breathe. The emergency vet from Thursday botched the diagnosis and our dog was in real trouble. Dr. Spencer was thorough and knowledgeable and got the diagnosis right. The steroid shot and medications he gave our dog likely saved his life. From there, it was a waiting game. Our dog needed time to let the swelling go down and see what we were working with. Dr. Spencer helped us work out emergency coverage for the Friday night hours and saw us again first thing Saturday morning. We still don't know for certain what happened to our dog Charlie, but it is likely he swallowed a wasp that stung him in his larynx, causing massive swelling and pushing his larynx apart. When things looked bleakest for Charlie, Dr. Spencer was patient, honest, and compassionate. He worked hard and consulted with other vet experts to work out a treatment plan. He and his staff continued to work us in for checkups until Charlie was better. Nobody likes discussing money when it comes to your pet's health, but it is important to note here. You'd expect to need a second mortgage to pay for care like our dog received, but Hooves and Paws was extremely reasonably priced for it all. Anybody reading this review can see all the other great Hooves and Paws reviews. Anybody reading the few negative reviews can plainly see how unreasonable those reviewers are being. If you have animals and you live anywhere near Hooves and Paws, you should be going there for your pet's healthcare (and grooming btw) needs. read more

Great Dr. Nice office. They could not save my young cat but they did a ton of labs and he was too far gone to save. My office visit was$159 on a Sunday morning and the euthanization was $100 , the rest of my approx $500 was labs It was costly but thats the same anywhere really. Everyone was so kind and professional. When I left I knew I had done the right thing, thanks to the through evaluation and care. There was a tech there, very tall guy. He was exceptional and very caring toward my baby boy, it was a difficult visit but he was very kind. All in all I wS impressed and heartbroken when I left this clinic. Its a nice clean facility for your babies too! Everyone was wonderful read more

I am so glad we found this place! My baby Cali broke her leg, she's only 6 months old and I was devastated! After much research a friend referred Hooves & Paws and told me how great they are and their fair price. My fiancé called them and the Vet asked if he could take him the next morning to do the surgery in the afternoon! All the other places we called they did not have any availability, some places would want us to wait 4, 7 days! How could I wait so many days to get her leg fixed? We took her to Hooves and Paw and the treatment was so amazing, the Vet and staff there are so passionate for what they do, they explained us all the details of what should've been done. I am glad there are good places like this to treat our lonely pets/animals! Thank you for your great work. read more

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My 5 pd puppy was attacked by a German shepherd, after hours, yet I was able to talk to Dr Spencer, who told me to come right in, in the morning, unless pup acted differently. We were fortunate my lil pup wasn't mangled, just a small wound. They did stitches right away, and we were back home within 2 hours. Never pushy or try to upsell either. Staff great too! They are a must see if you are in the area! KM read more

Hooves and Paws Pet Hospital - Excellence here! - Veterinarians Near Me - Aubrey, Texas

Whatever you do, do not bring your animals here. Things changes over night. They do not care about your animals only your money. Taking my dog in the back screaming to where we can hear them about how disgusting it was our dog peed, they didn't want to tough him, refused to give me his prescription because they have their own online pharmacy which might I add is $10 more than other vets/pharmacies. In store it's $14.00 more than anywhere else. I have a dog with fear aggression and it is a battle with genetics, they would help me clear the lobby or get my dog in. The front desk boy used to be so sweet and kind. Now they have a whole new staff who are rude. This is not who you want to treat your animals. If I could give zero stars to post this I would. BEWARE read more

I took two dogs for treatment at Hooves and Paws pet Hospital. Dr. Spencer had always been great during my previous 10 visits, but it was not until I questioned him did I see the other side of this doctor. One dog needed a dental cleaning the other tooth extractions--possible 2 but could be 4 or 5 according to Dr. Spencer. He extracted 12 without notifying me in advance. The day after I picked up my dogs, I went to the office at 8 am to request radiographs because more extractions were done than I expected. I was told they would be emailed to me by "late afternoon." At 3 pm, I called to ask about the radiographs. The wrong dogs records were sent so I called again. Dr. Spencer let me know he was irritated that I had called. He ended up sending me both dogs radiographs with a voice mail saying, "it was HARLEY that had his teeth extracted NOT BOO!!". He was still mixed up; Boo is the only dog that had the teeth extracted. During conversations with office staff, as well as Dr. Spencer, they continually mixed up my dogs, calling each by the other dog's name even with me asking them to correct it. Dr. Spencer blamed ME for the mix-up/communication breakdown. Dr. Spencer blamed me for two patients walking out of his waiting room because he had to stop what he was doing to help me and caused him to lose money, after I had paid him $1,300 cash. I addressed these issues and told him I didn't appreciate that he blamed me for the mix-up of my dogs' names. Only after I told him that I planned to write this review did he make a meager attempt to rectify the situation, yet never taking responsibility for the way he spoke to me. This situation could have been avoided if he had simply communicated with me instead of placing blame on me, an established customer. read more

We've been bringing our dog here since we got him as a puppy. He needs special heart meds and they have been great with all his needs. They are kind and it's always a pleasant experience. The only issue we've had is that they got a cardiologist in there for their first time and our dog was the first patient seen since they brought this guy in. We asked up front about charges etc and had all of it up front to pay. When we went to check out, they weren't organized with how they were going to handle that since this guy just comes here and there. They said don't worry about it and wouldn't take the money we brought. Next time we went they wanted it all and asked for more than what had been discussed. We had let them know what we were told the cost would be and that when they had previously said don't worry about it and didn't take our money, that we understood "don't worry about it" since it was a first time for them and getting kinks worked out. They honored what they told us originally, but we didn't have the money then at that time. It was not a cheap appointment. We ended up paying. That's the only issue we've ever had there and it was a communication issue. We would've insisted they took payment at time of appointment had it been clear. They do a great job and feel they take the time to care and do things right. We will continue to come here. We live in Denton and it's worth the little drive. We have an English Bulldog and you can't or rather shouldn't take them to a vet that's not familiar working with their breed. They aren't the most inexpensive vet, but they're quality. read more

Great service caring staff and Doctors. Clean and affordable llamo e. Were from California and choose these place for its ratings on yelp. Well deserved! read more

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I would not recommend this place for boarding your animal. Me and my husband went on a cruise and boarded our cats for 12 days. They were not fed the treats that were pre-bagged and labeled. They were not given their toys or their blanket that was packed for them. All of this was explained to the staff when we dropped them off. They were also not given the bath or the nail trimming that we requested when dropping them off and indicated on the form that was filled out upon boarding them. Upon picking them up and finding all of this out an apology was the only thing offered. I called the owner Brett Spencer and explained what happened, and all he could say was "I'm sorry." Then when I pushed he told me to tell him what I was looking for as he had already apologized. I explained a discount for all the issues and things that were mishandled would be nice. He never offered. read more

Have been bringing my cats to this place for a while and they have excellent facilities and a well mannered staff. I have kept my cats in their boarding and they were taken well care of. read more

Best place for my pets I live in Dallas and I would go there ever time my dog needed shots or a Vaccination super pet friendly read more

Hooves and Paws Pet Hospital - Veterinarians Near Me - Aubrey, Texas

It is important to know we have a vaccine-injured rescue dog. In adopting her we have committed to giving her the best quality of life that we can. Being military we have had our share of vets in various states and countries. We went to a slew of them trying to heal our rescue dog of her auto-immune issues. Unfortunately, even with homemade food and therapeutic nutrients, she will be on a pill DAILY for the rest of her life in order to keep our commitment to her quality of life. She cannot miss even one day or she will be scratching her skin off. I have called around looking for vet that understood this. One that wouldn't try to sell a new "cure"or expensive treatments as we have spent years doing all that. I make her food from scratch and she has to have Apoquel. It's expensive and I am always looking for the cheapest online place to find it. BeforeI even made an appt, I explained our case and went to Hooves and Paws because the vet seemed no nonsense. Only after the appointment was I told that the only way to get Apoquel is through the vet directly or through Aubrey Pharmacy online. (I called Aubrey and there is no such product that they sell). Also the vet's office charges twice as much per pill than I can find online which adds up over 365 pills a year. They refuse to deal with online sellers which I understand. I asked if they would just give me a copy of the prescription and I would handle the rest of finding my own Apoquel. They refused. This is the 21st century. We can clone sheep and we can price things online and find the best deal, especially for a non generic drug that is required DAILY. Competitive pricing is the norm. So not only did I pay twice as much for the first visit's bottle of Apoquel, knowing that the useless visit I made intending to join that vet for life, shot the price of each pill up to over 4x the price. Pretty disappointed with that fact and that the entire operation was not upfront. I have no interest in wasting people's time so when I called initially I made it very clear what we needed in a vet. I would not have spent $$$ and dragged my 4 kids with me to an appointment if it was going to be the same thing as other vets. I grew up on a rescue and know what a good vet looks like. Are there any decent no-nonsense farm vets left?! Whose top priority is the health and well being of animals?! I gave one star because the front desk staff was very friendly and it had less of a stark/sterile feeling and more of homey feeling which my dog definitely picked up on also. Price Breakdown if it helps anyone else: Apoquel only at H & P: $2.69 per 16mg pill ($981 a year) Apoquel at H & P + useless appt cost: $4.19 per 16mg pill ($1529.35 a year) Apoquel online $1.92 per 16mg pill ($700 a year) Apoquel at Aubrey Pharmacy (they don't carry it) If you have a pet who requires Apoquel I would look into therapies that can rebuild their immune system. You may not be able to get them off completely but reducing the mg would be good. Apoquel is an immune suppressor which opens their body up to tumors, growths, cancers, etc. It is a double edged sword. It suppresses the itch but also suppresses protection. The lower the dose the better long term. Purely my experience after years of researching how to heal our dog and seeing this huge influx of other vax-injured pet issues in recent years. Good luck. read more

Hooves and Paws Pet Hospital - Veterinarians Near Me - Aubrey, Texas