This service call is one of many as I've called Hope Plumbing for a few years now! Michael called ahead to let me know that he would be arriving in 30 minutes and was. I took him to my basement where I thought the issue was and come to find out that it was something totally different, a leaking hot water heater. That was something I hadn't expected at all! He also checked the gage that's located in the ground with the water meter! He show me the gage was going practically nonstop which means there's a leak! So hopefully it's just the installation of a new water heater! Michael suggested that we shut the water off, install a new water heater and after that, he advised me to call a leak detector to make sure there are no other leaks!....Thank you so much for going above and beyond, but most of all for your honesty!! read more

While I didn't have any work performed yet, Hope Plumbing was prompt, courteous and knowledgeable! I called one evening frantic as water was coming from my ceiling. Hope sent someone out within an hour or so to assess the situation. I did not feel pressured to have work performed. I had more immediate needs and the plumbing was not the priority at the time. The plumber was very respectful of my decision and I do plan to reach back out once I'm ready to proceed with optional plumbing upgrades. They followed up by text a couple of times after but again not hounding me or pushy! I will definitely consider them in the future and would recommend you give them a call for your plumbing needs! read more

I first used Hope as I saw them actively supporting the Communities. I like supporting local, which they are and not big corporate businesses. I've used Hope on several occasions but just recently for replacing my water heater and water softener. Eric Campbell was my technician that came out. He was punctual and called to let me know he was on his way. He was friendly and patient with me by going over all my options. I currently had a 150 gallon tank, that took up a lot of room in my HVAC room in the basement. He talked to me about tankless. I liked the idea that it had a 15 yr warranty, I would never run out of hot water and the fact that it was so small and compact. I went with it and can't believe how much space opened up in that room. The crew that came out and installed the tankless and softener were very professional as well. They took great care removing my old take from the basement as it was quite heavy and bulky. Now that they do heating and cooling, I'll have them out shortly to service and tune up my heater and get it ready for winter. Note: I have the maintenance package and would recommend that as it gives you additional perks and a good value add. read more

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Brandon was knowledgeable, friendly, and efficient. He installed our new water heater without a hitch. We took bids from four plumbing companies, Hope's was the best. Same day service, too. read more

Hope Plumbing, Heating and Cooling - Water heater. - Plumbing Near Me - Fishers, Indiana

WHAT A SCREW UP ORGANIZATION! Scheduled a 2 to 4 pm appointment........5:15 and no word. Cancelled and rescheduled for a few days later for 8 AM, By 9 AM NO WORD! Called and told they would be there by 10:30.......HOW IS THAT 8AM??????? Going to find a more reliable company. When I asked for a FIRST APPOINTMENT at 8AM it should be fairly easy. NOT WITH THESE FOLKS! 2 tries and both failed. read more

I use Hope Plumbing for all of my plumbing needs. I'm a big fan of how easy it is to make an appointment and the efficient way in which they operate. The technicians are always timely and knowledgeable. After working with some other companies, Hope is the one I trust most. They are a bit pricier than other local teams, but if you're ok with the additional expense, try the team at Hope Plumbing. read more

I have had nothing but bad experiences with the plumbing services provided by Hope Plumbing during the past year. At first, I was impressed by the customer service response. But over time that appreciation has also diminished. I hired Hope to determine the source of a leak into my basement. I told them I thought it was coming from the shower on our first floor. But I was told that the problem was the pipes that needed to be replaced. There were multiple problems with the pipe installation, which customer service assisted with. But when it became clear the leak hadn't been addressed I asked for a plumber to come back and reassess the issue and was told that it was a leak from the shower after all. Not only that, but it wasn't something they could fix. I sent a query about the incident asking to be compensated for replacing pipes that didn't solve the problem I had requested be addressed. I have not heard back despite multiple emails and messages. I have many issues with my experience, but here is one I especially want to share. Beware if you have an older house. Contractors, and definitely Hope Plumbing, use it as the eternal excuse for mistakes they make. When the plumber was here last week telling me it was the shower not the pipes, he quickly added, "But the pipes were old." As I told him, they might be old but replacing them didn't solve the problem I hired them for. If I had unlimited resources, I would replace all sorts of things in my "old house." But, in lieu of that, I need contractors, like Hope Plumbing, that say they specialize in older homes, to fix the problem not tell me how old my house is! So much for Hope Plumbing. read more

Was sold a 5K install to redo piping on the incoming lines of my home. They also sold me a water softener and iron filter both of those products works great however the craftsmanship you pay for is not worth the ROI. The pipe that was installed leaked within a week and then continued to have leaking issues without even making it a few months. (They were willing to fix this issue under warranty but you're hiring a professional and they can't get a basic install done right?) I cannot recommend enough to save your money and hire a handyman who's going to cut their cost in half and provide the same quality if not better. read more

They charge $300 an hour for labor and literally were charging us $1300 for a garbage disposal replacement that you can easily Google and see it should be $200-$600. They wouldn't even go down below $600. Unwilling to give you detailed invoice. The guy was super friendly super nice, but just literally so expensive for no reason. They show you on a little iPhone the price and no break down of the labor or cost of parts. Save yourself a headache and don't use them. read more

I have used this company when it was Service Plus and now Hope. Generally, everything has gone well, but I do feel that they upsell and really pressure you to upgrade things that are working fine. Today I had an HVAC inspection and was told that my blue uv light would only last until next October, which was when it was installed is this true information I do not know but next time I will get somebody else to come take a look read more

In the midst of all this snow and these dangerous cold temperatures, I had a water pipe freeze. I panicked. I was nearly in tears. Knowing nothing about plumbing I thought my house would be ruined when the pipes burst. I called. Hope plumbing they got somebody over within an hour and a half. My son-in-law had come over, Plumber told him what to do. He didn't charge me. My son-in-law did what he was told and within an hour we had water and no damage. read more

We have had freezing problems causing no hot water from our Navien tankless the last 3 years. I called Hope and requested their top Navien expert who is Brian. I showed him a picture I took of the exhaust on the roof with an icycle and he said instantly I know what caused it and told me the solution was to get rid of the screen. Even when I called Navien customer service they never mentioned this solution. I am quite confident Brian's solution is better than the "experts." He explained it clearly and patiently answered all my questions. That is a big plus with Hope in that I never feel they are in a hurry, but take their time to make sure we are comfortable with the issue. We are so grateful for Brian!!! read more

Not thrilled with this outfit. I called for an estimate on trenching a new electrical feeder from the pole to an existing 200A panel that was temporarily fed by the old 60A overhead service. The guys didn't seem personable or enthusiastic, and frankly that's not terribly important, but when they gave me the estimate it didn't include the trenching at all. Well, I know enough about this to know that 120' of trench is going to be a large part of the project. They brushed it off when I questioned them and said they could have a "sub" do that, but they would have to come out for a separate estimate and avoided them (their OWN sub) because they were "too picky". Sorry guys, I want people who are picky! Well, that's just BS. I asked the main guy previously if this was a turnkey operation and he gave me kind of a blank stare, and when I explained what that meant, he was "Oh yeah, sure, sure!" Well, leaving the trenching off the bid entirely is pretty much the opposite of turnkey. The final straw was when the other guy wanted to take pictures of the furnace and water-heater so they can no doubt start pestering me about those. Well, screw that. They were there for electrical and nothing else, not to get their hooks in me for every utility appliance in the whole freaking house. Dirty. That same guy started bad-mouthing the people who've been maintaining my furnace for 20 years, and these jokers have been there 30 minutes. I knew immediately, that although their estimate was a bit lower than other bids I've gotten, they'd force me into some "club" (cult?) and constantly be trying to sell me something. They also seemed a little clueless on points that, even as an amateur, I knew. They stood zero chance of letting them touch my 105 year old house. read more

We came home from a vacation at 5:30 pm last week. I walked into the house and it did not feel like the 68 degrees like I left the thermostat on. The house was down to 52 and it was 9 degrees outside. The furnace was not working. I called Hope Plumbing and Sarah answered the phone and said she could get someone out soon. Mike Heisserer came around 7:00pm and after 15 minutes of looking at the furnace, said he knew what the problem was. He had to pick up parts but could fix it that evening. He explained everything in detail of what the problem was and how it happened due to lack of inspection maintenance and neglect from the last company I had for two years. By 10:30pm we had heat back operating and Mike Heisserer from Hope Heating was the hero. Never complained about working late that night and even texted us the next morning to see if we were alright!!! Great service! read more

UPDATE and bottom of post ----------------------------------------------------------------------------------------------------- The absolute worst experience I have EVER had with a plumber. I feel I was ripped off for $400. Let me explain. So I bought a water softener. I bought the same manufacturer so that the new one would line up with the pipes. My old one was old and I could tell it wasn't working as it should, it was about 20 years old. I hooked the new one up and turned the water back on and noticed that I noticed that the pressure in my kitchen sink was really low. The same with other faucets in the house. I pushed the bypass valve and nothing changed. I even put the old bypass valve on and nothing changed. I shut the water off and called Roby's. Roby's is now Hope. I told them I would like some one to hook up my water softener because I thought I was doing something wrong. Turns out, I wasn't doing anything wrong. When they got to my home I told him everything and he said that they would charge $1500 to hook up my softener. I said "No". I said how much to get me going today even with hard water? He said $400. I said Ok. He then cut my copper pipes that lines up with my softener and built me a new bypass valve out of plastic I think it is called PEX? Anyway, I already had 2 other bypass valves and now I have another. When he was done we tried the water. Still no pressure in the sink but plenty at the pump according to the gauge. Evidently after I installed the water softener, some sediment broke lose and I need to replace all my faucets. That part was NOT his fault. It happens. Here is where I am pissed. When you see that a pump has plenty of pressure and see 2 other bypass valves appear not to be working, and one was new, Wouldn't you start looking for another problem? Why would you start cutting pipes and build another bypass valve that still didn't take care of the problem? That's like a car having a dead battery and you start by changing the engine. This is why I called a "Professional" I am not only no better off than I was before they came, but I am actually worse off because I couldn't hook up my water softener now because the pipes don't line up. I bought the new softener because it has a sediment filter built in. He told me that I should install another sediment filter and I asked him how much....over $1200. I asked how much to replace the kitchen faucet, he said $600 plus some extra parts for a hundred or two. $700 to possibly $800 dollars to replace one kitchen sink faucet? I'll go to Lowe's. Their installers charge a lot less. One more thing, I noticed that he walked around the house and got pictures of my breaker box, my furnace, and my hot water heater. I felt violated. That is just creepy. He didn't even ask. Those are things that had nothing to do with the call. So what did I really get for $400? I rarely get ripped off because I usually do my homework and understand the process better. I don't have a lot of time because my wife is disabled and on dialysis and I take care of everything now. In the end it's gonna cost me more. He saw me coming. I hate it that Roby's isn't here anymore. A lot of people in this area used them. One thing is for sure, I won't be calling this place again. Enjoy that $400 because it is the last you will get out of me. If this is the service they give, they won't be around this area long. Don't EVER call this place I had another company come out and I researched them first. They took out all the garbage that Hope did and fixed everything for a VERY reasonable price. You can see my review on them under Home Heroes. I got nothing for $400 dollars!!! Except ripped off!!!! I am cross posting this to other sites to warn my neighbors and other who used to call Roby's --------------------------------------------------------------------------------------------------- Update, I talked to them on 08/25/2025 and we agreed to split the bill. They are at least trying to make it right. I added one star. read more

First off, it was so easy to schedule an appointment with Hope Plumbing. I'm very busy, and scheduling online was so easy. Austin came out and did a great job. He was patient, kind, thorough, knowledgeable, understanding, AND our black lab pitbull Temple couldn't get enough of him (and vice versa). Austin was in and out in no time at all. I schedule the appointment to do some preventative work with some things I was starting to notice BEFORE they became a problem. Austin was fully onboard, walked me through everything, game me some great tips, had great conversation, and overall just crushed it. Would highly recommend. read more

Tim is an amazing technician. He was nice and courteous explained everything completely. I will definitely call Hope back if I need anything. Great work Tim. read more

Very helpful and efficient. We needed water heater fixed. He came right away.. Thank you

Had a plumbing issue late Saturday night and Hope Plumbing was at my house to fix the problem first thing Monday morning. I'm very happy with the service and speed they got to me. Well done to Josaih R. for the quality work. read more

omg....the most horrible company ever...issues with every technician with this company. from the electrical side, plumbing side & the hvac side. i dont have the 8 page space to write up all my issues ive had with them from all technicians. small claims court has been involved. a 1 day service tunred into a 3 month drown out service which ended in them damaging multiples areas in my home and i refuse to let them back in to damage anything any further. horrible horrible company and customer service. read more

This is my sink. Hope failed to unclog. They made me sign for work and pay $280 . They tried to up sell me a service for $2000 To unclog. And the topper, they had me waiting from 8:30 - 4p for technician. When he arrived he hurried the job ( i had stated I needed to get to work) while he continously sighed like he was upset and didn't want to do the job. He left after 30mins stating " too bad" it didn't work, but you still owe $280. They areca scam, their commercials tout customer service, affordable and reliable. None of the above. Don't use Hope Plumbing. They took advantage of a female elderly customer. read more

Hope Plumbing, Heating and Cooling - This is my sink. Hope Plumbing failed to unclog. They made me sign for work and pay $280 . - Plumbing Near Me - Fishers, Indiana

We will never use Hope Plumbing again. We've had several large repairs done by them and the most costly one of all left our basement with no drainage, so every time it rains we are under water and have to move the water out ourselves. We also had them replumb our entire house - not cheap - and they plumbed 'around' our on demand hot water heater, stating that "it didn't work anyway." I feel for the few people we talked to from Hope who were nice, but never again. NEVER read more

Great service and love our new waterless tank. After our meeting with three different companies, we finally settled on Hope plumbing for several reasons; cost service and availability of products. read more

Apparently not an actual hvac company. Took over service plus which always gave good service and had some excellent techs. Now... HVAC maintenance check was actually zero. They didn't DO anything. I'm used to thorough maintenance checks even cleaning the outside unit twice a year. Now... 2 weeks later I'm freezing as it stopped working. So disappointed and missing the techs I used to have at Service plus read more

Do not use Hope Plumbing. Their prices are outrageous. We were charged over $1,000 to replace a leaky outdoor spigot and install an inside access panel with shutoff valve. It took less than two hours, including time to go get parts and come back. Even $500 would be too high, but $1,000 should be criminal. I tried to speak with a manager or owner afterwards regarding the high price. Nobody ever called me back. Never again. read more

Called Hope because we needed to find and fix a small gas line leak. They told us they would assign jobs the next morning, I called and they said we were set for sometime in the afternoon. At 3:00 I called back and they said they were just going to call me to reschedule for Monday (it was Friday). Uhm, coldest time of the year and I have no heat. Don't string me along in an emergency. I miss Service Plus! read more

I had a new water softener system installed earlier this year. One day it had an error that my motor stalled. Chris Mobley was my service technician and he was fantastic! He explained what was needed and fixed all the issues left by a previous company. I couldn't be happier. 100% recommend Chris! read more

Get multiple quotes on any work you have done at your home. Some companies just seem to make up the prices. Hope was more than Double the other quotes. Other companies quoted me $16k for new sewer line Hope was $32,000.00 for the same job. They were quick to come out but at that price who wouldn't. Not a good value, I feel bad for those who don't shop around. Be careful of businesses on TV they gotta pay for those commercials. Who watches TV and the news?Old people. Don't pay too much, Shop Around read more

These crooks charged us $9k to run a gas line to our fire table prior to construction and agree to hook it up, and now want to charge us an additional $3k. Do not be fooled by all these fake 5 star reviews and run away. Much better options for better work and better humans. read more

We initially used Hope Plumbing (now also heating and AC) to repair a leaky toilet, and then quickly engaged them for some regular maintenance and upkeep on kitchen appliances in a condo we bought in an older building that has plenty of unique nuances. They were prompt, professional and effective, and their customer service really stands out. I'd call it Nordstrom-level customer service from a plumping company. Specifically, we worked with Connor, who was very communicative and got the job done quickly and had great follow through. Highly recommend. read more

the first person to. come and inspect will be great but after that it goes down hill. A bathroom leak was caused by an employee but I had to pay to get it fixed. Another employee gave a contractor the wrong information and after a couple of days of waiting I had to contact them. I was told someone was coming the next day but know one came and again I had to contact them. The contractor that came out told me someone was coming to clean up the mess that was made but of course no one showed up and not a word about anybody coming. It's been three days so of course I know no one is coming. I would definitely not recommend Hope plumbing read more

These guys are fantastic. My sink wasn't working and I couldn't figure out why. I checked out the aerator and pipes but was lost. Hope arrived, diagnosed the problem, and my sink worked great. I needed updated pipes through the entire house and it only took them 2 days to install them. The plumbers are friendly and respectful of your space. They work with the understanding of how inconvenient it is to be without running water. read more

I have had Hope Plumbing out a few times, and each time was a wonderful experience! It is stressful to have plumbing issues, but all three of the different technicians we had out were informative, professional, and did great work at a fair price. The reverse osmosis system they installed at our last appointment was a game changer! We also just had Gavin C out, and I would absolutely recommend him for any plumbing needs! read more

I had a fantastic experience with Hope Plumbing, thanks to Seth Taylor. He did an outstanding job, demonstrating not only his skill but also a genuine care for my home. Seth went above and beyond just fixing the immediate plumbing issues. He conducted a thorough inspection of the entire house, ensuring that everything was in good condition. Seth took the time to show me the water shut-off valve and explained complex plumbing concepts in a way that was easy to understand. His professionalism and dedication to customer satisfaction were evident throughout the entire visit.Having Hope Plumbing take care of my plumbing needs provides great value and peace of mind. Their comprehensive approach and attention to detail ensure that all potential issues are addressed, saving me time and future hassle. If you need reliable and thorough plumbing services, I highly recommend Hope Plumbing and especially Seth Taylor. He truly made a difference and provided exceptional service. read more

Nearly $300 to clear a drain and when that same drain was still clogged. Wanted to charge me again to come back out and do the job again (hopefully right the second time). Would give zero stars if I could. Do it right or do it twice, but your not supposed to to screw over your (now former) customers in the process. read more

Great service! 1st class company. were responsive to my needs. They realized after first quoting me a price and charging me that indeed my furnace was still under warranty. They honored the warranty, even though it was purchased through , the company that they purchased. They refunded the money that they had originally charged me For the repair once they realize it was under warranty. I was very satisfying. read more

Just bought a rental and Hope Plumbing came quickly. Fixed dishwasher and water softener. Just love the customer service! read more

Hope Plumbing, Heating and Cooling - Technician - Plumbing Near Me - Fishers, Indiana

I had a great experience with Hope Plumbing company when they came out to replace my water heater. From start to finish, the service was exceptional and completed on the day of the original appointment. Connor, the representative who assisted me, was incredibly professional, well-spoken, and knowledgeable. What stood out the most was his ability to explain everything clearly in terms that were easy to understand. He presented several options with different pricing, all of which were very competitive. As a member, I also received some small discounts, which I really appreciated. Connor took the time to walk me through each option without any pressure, and his patience was truly appreciated -- especially as I asked him to repeat a few things more than once! It's not often you come across someone who combines expertise with such a friendly and respectful approach. I'm very grateful for the service I received and wouldn't hesitate to recommend this company to anyone in need of plumbing work. Thank you again, Connor! read more

I don't usually leave negative reviews, but I feel compelled to warn others after my experience with this plumbing company. They gave me an outrageously inflated quote and immediately tried to upsell unnecessary services, using scare tactics to pressure me into agreeing. The technician, while friendly, shared personal stories about past struggles with substance abuse, a "renewed life," a six-figure income, and an upcoming engagement--all of which felt like an attempt to gain sympathy and build false trust. The entire interaction left me feeling like this was less of a legitimate business and more of a scripted scam. After reviewing their online presence, I suspect many of their glowing Google reviews may be fake or paid. I strongly urge anyone considering this company to get multiple quotes, ask specific questions, and never agree to additional services on the spot. I would not recommend them under any circumstances. read more

They can sometimes be a bit pricey and you never know exactly when they're going to show up, but Hope Plumbing does quality work and they have great technicians who are friendly and care about the customer. We've had them take care of drainage issues multiple times, and each time they've been able to diagnose the problem and get it resolved within a matter of days. Definitely recommend! read more