there are no words to tell how they did amazing job on my dogs!!!!!…read moreI would give 50 STARS if I could!!!! Thank you Blair

So... Our Biscuits & Bubbles experience was terrible. I mean absolutely terrible. She smells better…read moreand her nails were trimmed, but they did not trim her fur at all. I paid for the service and tipped before I saw her. I really wish I would have waited. There is no after picture because she looks the exact same. The cashier told me that because Gin was afraid of the shaver that the groomer cut her with scissors. I wish they would have called me to tell me that before they even trimmed her at all. I would have come and got her and taken her somewhere else. They may have trimmed a centimeter off of her. Her paws are still fully covered in fur. She is shedding worse than she was before I took her. $60 wasted. She's a 25 lb miniature border collie. She's not that hard to control. Her fur is very close to 3 inches long on her entire body except for her head and her paws. Her undercoat is still gritty. It does not look like they brushed her out at all. Like I usually do not complain about things like this but that was the worst service I've ever received from a groomer.

I love this store. It is always clean, well stocked and easy to navigate. All of the personnel are…read moreprofessional, educated and friendly. I stopped wasting my time and money at Petsmart and Amazon because they price match. Even the newest member was well trained and knowledgeable. I love supporting my local stores.

If you have a pet, I would definitely recommend NOT buying the treats there, specifically the Open…read moreFarm brand. I unfortunately made the mistake of getting the all natural Chicken jerky recipe for my sweet little pup and after 3 hours she started having diarrhea all over the house. It went on for 48 hours until it went away. I thought she had ate something outside but after looking at my recently bought Open farm treats I got from this store it was expired by 1 year!! I immediately went to return it the next day and told them to check out all the other stock of Open farm treats and they said "well keep a mental note". Next time I visited about 2 weeks later the same product was expired by a year, ALL of the open farm items. Unless you want your dog to poop its brains out, do not buy these treats!!!

jessica is amazing !!! this place is the only place to go ! they understand the assignmentread more

Jamie did an amazing job on my little poodle/australian shepherd today. She is a fantastic groomer…read moreand the dogs are in a setting that is stress free. Thank you and we will be back.

My dog is very shy. Every stay at Canine Cottage she becomes more social. She loves it there. I…read moreused them 4 times and my dog is always clean, happy and never ready to leave. The care they give my fur baby loves it here. I will always use them because their staff really cares.

We are traveling nurses and have 2 Pomskis. I can't say enough about this place. We used their…read moredaycare as well as their groomers. Our pups LOVED this place, and they are pretty picky. They were even able to accommodate some early morning drop-offs when we had to go in early. One of our pups had knee surgery while we were in town. They were also able to give her the extra attention she needed a couple of times when we needed to drop her off. We would definitely use them again when we are working in this area.

My Beagle loves spending the day at Klub Kanine, while I am at work. I prefer she spends the day…read moresocializing with other dogs and the great staff at Klub Kanine than being left home alone. The staff is great and the deals they offer in purchasing 10 day packages help save some money, so I can spend that saving on snacks for my pup. I highly recommend Klub Kanine not just for daycare, but for boarding and grooming.

I like being able to take my pup for socializing and energy drain:)…read more The staff was patient and informed me of our pups progress. I was a customer in recent years and equally enjoyed this business. The pups seem to have a great time and our girl loves all of the attention she's given. As this new ownership grows, I may have a couple suggestions. Nevertheless. I recommend this business

They took great care of our toy poodle when he was so sick!! Everyone were very friendly and…read moreprofessional!!

This an unusual post but very pertinent to show the level of care we received and still receive…read morefrom Animal Care Center of Salem (ACCS). We moved in late June to Tennessee. Our dogs still have their rabies tag from ACCS. One of our dogs wandered off in our TN neighborhood and one of our neighbors found her. She called ACCS and let them know she found a dog with a rabies tag from them and the receptionist at the desk looked up the number and contacted us. If that isn't above and beyond - I don't know what is. We miss our ACCS family and if we come back to the Roanoke/Salem area will use them to care for all of our pet care needs. Thank you so much!

Never had an issue taking my female frenchie to get groomed until Thursday 05/28/2026. My frenchie…read morewas in good health. Took notice as we came home she was having bathroom issues. Loose stools and then some bleeding. Called the store, and then contacted corporate. Having to wait for a phone call. 3 calls had to be made due to incompetence. 1 who in the world leaves some kid in charge and just takes off? I should have cancelled the appointment, but due to previous knee surgery I take my fur baby there so I don't suffer from kneeling on the floor.. The constant turn over of groomers, is ridiculous and possible uncleanliness. I am protesting they refund my session and pay for vet bill. My baby was fine till this mess. Needless to say I am making certain no friends, family or even some people I don't know thinks twice before taking their fur baby to this place. Even Franklin rd PetSmart is horrible. My son took his Swiss shepherd there and brought home a flea infestation! I am also going to contact the health dept and DOPR! Yes ladies and gentlemen DOPR is license regulations. Take me advice do NOT use PetSmart for Grooming! This comes from a two plus year customer of the grooming dept.

The store is nasty, the employees are inconsistent in their demeanor, management is less than…read morehelpful, and online ordering is often incorrect when you receive the order. When addressing issues, there is absolutely no customer service and zero regard for correcting issues that continue to plague the store. Save yourself the headache and either drive to the South Roanoke location or simply go to another pet business, because this one is not interested in keeping customers. Sad shame it is.