I'm not sure that there is a U-Haul store in the free world that can please everyone. I've had…read moreexperiences, good and bad, at locations in multiple states, and I think it's because I've always been antsy about packing a truck or pulling someone else's trailer 1,400 miles across the countryside. I've rented a box truck for the day here, and it was an OK experience. But I really like this place because of the propane refills. It's quick and easy. Just press the button, and the dude comes out and fills your tanks. Period.

I rarely leave negative reviews, but after nearly 20 years of doing business with U-Haul/Public…read moreStorage, this experience was unacceptable. This occurred at the League City/Webster location off I-45 South. I originally rented a box truck back in February and was told--just like the hold message still advertises today--that renting a truck includes one free month of storage with "no strings attached." I specifically asked multiple times if that was really the case, and I was repeatedly assured that it was. Over the following months, I spoke with seven different representatives, asking the same question each time because I wanted to be absolutely certain before using the promotion. Every single one confirmed that I simply needed to redeem it before my next billing cycle. Two days before my payment was due, I called again and was told I could complete everything online and simply check in at the facility. When the online process failed, I went to the office where manager Josh handled my account. Instead of trying to solve the problem, he appeared frustrated and overworked, gave what sounded like a scripted response, and repeatedly talked over me. When I explained that U-Haul had honored similar promotions for me in the past by allowing me to transfer the unit to my wife, mother, or another family member after physically moving the contents, he interrupted me and accused me--in front of other customers--of trying to "undermine" or "manipulate the system." That was insulting. I wasn't trying to game the system. I was simply explaining what your own employees had repeatedly told me and what your company had allowed in the past. The entire ordeal cost me an entire day of work, and at no point did anyone acknowledge that or express any concern for the inconvenience their mistakes caused. It became obvious that my time meant very little to the company. After leaving, I escalated the issue to corporate. The regional manager, Jerry, never apologized, never offered a solution, and simply thanked me before ending the call. It felt like I was talking to an automated process rather than people who genuinely cared about resolving a customer's problem. To make matters worse, I later called back to get Josh's last name. He answered, I said "hello" twice, and he hung up on me. When I called back, instead of acknowledging that he had disconnected the call or apologizing for it, he insisted that he had said hello, waited three seconds without hearing a response, and then hung up. He seemed far more interested in arguing that he had done nothing wrong than taking responsibility. He talked over me again, claimed he had shown empathy because he apologized for turning me away, but he never apologized for hanging up on me. Instead, he continued defending his company's poor handling of the situation instead of trying to resolve it. The most disappointing part wasn't losing a free month of storage--it was the complete lack of ownership, empathy, and respect. After nearly 20 years as a loyal customer, I was treated like someone trying to scam the system instead of someone simply asking the company to honor what multiple employees had promised. I hope U-Haul takes a serious look at how this location handles customer concerns. Policies are one thing, but treating loyal customers with respect should never be optional. I'll be paying my final month of storage in July, and after that I'll be moving my business to one of U-Haul's competitors.

Do not buy from this company they keep going up on there price and gouge in the winter and when…read moreasked to pick up there tank they take there sweet time its been in my way over two weeks and i asked nicely at first to pick it up they said they will get here when they get here

Horrible, Unless your calling to buy gas don't get your hopes up on any service. Have been calling…read moresince September so they could come pick up a tank, it's March and the tank is still sitting on the lot. Trying to close on the property but can't sell because they will not close the account since we have there tank sitting there. Have even talked to the location manager and even he keeps lieing about going to get the tank. Hellpppppppp!!!!!!!!

Great prices and very attentive. A1 service will always call piggy. Food truck delivery.read more

Don't touch these people aren't worth a crap they take your tank and give you a BS tank and then…read morewhen you call and complain they don't respond or don't answer your call so don't use them I think they're going out of business and I'm still trying to get a tank back like what I had