I rarely leave negative reviews, but after nearly 20 years of doing business with U-Haul/Public…read moreStorage, this experience was unacceptable. This occurred at the League City/Webster location off I-45 South. I originally rented a box truck back in February and was told--just like the hold message still advertises today--that renting a truck includes one free month of storage with "no strings attached." I specifically asked multiple times if that was really the case, and I was repeatedly assured that it was. Over the following months, I spoke with seven different representatives, asking the same question each time because I wanted to be absolutely certain before using the promotion. Every single one confirmed that I simply needed to redeem it before my next billing cycle. Two days before my payment was due, I called again and was told I could complete everything online and simply check in at the facility. When the online process failed, I went to the office where manager Josh handled my account. Instead of trying to solve the problem, he appeared frustrated and overworked, gave what sounded like a scripted response, and repeatedly talked over me. When I explained that U-Haul had honored similar promotions for me in the past by allowing me to transfer the unit to my wife, mother, or another family member after physically moving the contents, he interrupted me and accused me--in front of other customers--of trying to "undermine" or "manipulate the system." That was insulting. I wasn't trying to game the system. I was simply explaining what your own employees had repeatedly told me and what your company had allowed in the past. The entire ordeal cost me an entire day of work, and at no point did anyone acknowledge that or express any concern for the inconvenience their mistakes caused. It became obvious that my time meant very little to the company. After leaving, I escalated the issue to corporate. The regional manager, Jerry, never apologized, never offered a solution, and simply thanked me before ending the call. It felt like I was talking to an automated process rather than people who genuinely cared about resolving a customer's problem. To make matters worse, I later called back to get Josh's last name. He answered, I said "hello" twice, and he hung up on me. When I called back, instead of acknowledging that he had disconnected the call or apologizing for it, he insisted that he had said hello, waited three seconds without hearing a response, and then hung up. He seemed far more interested in arguing that he had done nothing wrong than taking responsibility. He talked over me again, claimed he had shown empathy because he apologized for turning me away, but he never apologized for hanging up on me. Instead, he continued defending his company's poor handling of the situation instead of trying to resolve it. The most disappointing part wasn't losing a free month of storage--it was the complete lack of ownership, empathy, and respect. After nearly 20 years as a loyal customer, I was treated like someone trying to scam the system instead of someone simply asking the company to honor what multiple employees had promised. I hope U-Haul takes a serious look at how this location handles customer concerns. Policies are one thing, but treating loyal customers with respect should never be optional. I'll be paying my final month of storage in July, and after that I'll be moving my business to one of U-Haul's competitors.

I'm not sure that there is a U-Haul store in the free world that can please everyone. I've had…read moreexperiences, good and bad, at locations in multiple states, and I think it's because I've always been antsy about packing a truck or pulling someone else's trailer 1,400 miles across the countryside. I've rented a box truck for the day here, and it was an OK experience. But I really like this place because of the propane refills. It's quick and easy. Just press the button, and the dude comes out and fills your tanks. Period.

Fast, friendly, economical service. My go-to service for filling my propane tanks in Pearlandread more

These folks FILL the bottles. You can quickly tell when you pick up the bottles to place them in…read morethe truck. Great service and friendly. Great customer service.

A few visits ago, I noticed my Lock was hard to open. I…read morereplaced the lock. This visit, my unit had obviously been accessed. Boxes were open and items stolen. I went to report. I was told nothing they can do and I should just file a police report. I don't know what I expected but "not my problem" was certainly not it. A set of dishes from my late mother in law were stolen. I won't get those back and there is no price I could put on them. Disappointed and just sad at the experience. #ThievesSuck.

They're propane tank refill says it's open 7 days a week. Went to get tank filled on a Tuesday,…read moreturned away, said the guy is o lay there on Friday. False advertising!

I spent a considerable sum of money on five gallon buckets and airtight , sealer lids. Upon…read moreinstallation , one of the lids broke and when I contacted the company for a replacement all I got was a bad attitude and a lot of lip! It's a family owned company and I guess they feel like they don't have to account for customer satisfaction. Not only will I buy from a competitor in the future.But I would never suggest this company for any purchase.No matter how good the product simply because the customer service sucks! Buyer beware!!!

Accurate pricing and shipping estimates. estimated shipping cost was just over $15. They readjusted…read moreit to over $100 shipping. All they did was send out an email no phone call notification or anything which was overlooked seven days later they still haven't shipped it. I called and they said they had to readjust the shipping. It would be approximately $100 for cardboard tubes. My company would've never estimated for this cost. I believe they under price the order and we're trying to make up for it on shipping. Be very careful of this company when I spoke to them they were very rude and short and did not care about the customer.

I explained my birthday was Saturday November 1, but I wanted to take advantage of the free 20lb…read more Fill up for my propane tank as I was going out of town then. They asked to see my DL and without hesitation filled both my tanks and I was on my way. The lady that took my CC was one of the most helpful and most attractive ladies I have dealt with in a while in this area. I know ill be back as their " Texas hospitality " and friendliness struck a cord.

Family owned business.. Extremely helpful, friendly and knowledgeable ! Even though they should…read morehave closed promptly at 1 pm today, they stayed until we had finished our concrete project! Exceptional customer service! Thank you Bay Area Rentals!

Called to spend a few thousand dollars on a tank installation. The woman on the phone said that…read morethey don't have pricing yet. She could not take my email address to send a quote later (don't do email). Should would not call me back later in the week after pricing is finally sorted out. Oh and she said that the only way to get a quote is to drive 30 min to their office and get it in person. And if I don't like the way they do business, then I'm welcome to buy somewhere else. I will definitely take that final advice!!

we have been using hopps for about 8 years for bbq & 30 lb camp trailer tanks . we never have had…read moreany problems . we had a bad valve one time .one of the guys suggested going to a blue rhino supplier and doing a tank exchange so it would be cheaper than buying a new tank from hopps . so we have always had good filling service and know we are getting a full tank at a very reasonable price in our area .