Two months ago i went to the location on Preston road in dallas. Even though I have insurance,…read morewhich they took the information, they charged me the entire amount. Then explained as soon as the insurance paid them, usually in about a month, Citydoc will reimburse me. That didn't happen. I contacted customer support and they told me they did send the claim to the insurance co but the insurance co says otherwise. They now won't answer my calls or emails. Be carefull with this organization; they are obviously very dishonest!

Saw an experienced nurse practitioner and was very pleased with him. On the other hand, the tech…read morewho took vitals was not good at all. Took me to X-ray and said lay on the table. I asked prone or supine? I get dial tone. 2nd picture she says lay on your side? Well I've got two. Which one? She came back to treatment room with knee immobilizer, wouldn't or couldn't help me put it on for fit and to ensure I knew how to use it. Bad attitude, just tried to give me the device and rush me out the door. Seems like they'll hire just anybody off the street as a tech. You can train a chimp to take vital signs.

I brought my daughter here for an outpatient GI procedure, and I was very grateful for the care she…read morereceived. From check-in through pre-op, the staff was kind, patient, and reassuring. They explained the process clearly, answered my questions, and treated my daughter gently and with compassion. Being allowed to stay with her and watch her go to sleep made a stressful situation much easier. The nurses were attentive, the facility was clean and calm, and everything ran smoothly.

Today I assisted a friend through the maze that is outpatient day surgery at a large metropolitan…read morehospital. Medical City came through with flying colors. From check in all the way through to patient pick up at the curb,I have never seen a system as efficient, streamlined and reassuring as the one they employ. A singular focus on professionalism and smooth outcome pays off, in the ease with which you move through the system. I wouldn't hesitate to use Medical City if faced with that decision.

I have had a wonderful experience with Dr Ben Tittle and his amazing team. Dr Tittle is a top notch…read moresurgeon with a caring and attentive manner and a great sense of humor. I am ecstatic with my abdominoplasty results. After 3.5 weeks, I am back at work and wearing my bod com dresses with pride again. His team is friendly, professional, and efficient. Lori and Meagan are extra special in getting things done and managing the important minor details that have added to my amazing experience.

I have got to say, I love Dr. Tittle and his office staff. They are all so genuine and always there…read moreto answer any questions without it feeling like they're trying to move on to the next patient. I first met them in November of 2021 and finally decided to use Dr. Tittle as my doctor to perform my BA earlier this month. I'm so happy with my choice and can't wait to see my final results in a few months. Would gladly recommend him to anyone looking for any of the great services he offers.

Dr. Padilla is an exceptional physician…read more From the moment I met Dr. Padilla, I felt seen and heard... something that can be surprisingly rare in healthcare. He's extremely personable with an outstanding bedside manner that instantly puts you at ease. What stands out most is that he truly listens and makes you feel like your concerns are valid. I've never felt rushed or dismissed. He takes the time to understand what's going on and explains everything clearly. It's incredibly reassuring to have a doctor who not only takes your symptoms seriously but also works with you as a partner in your care. I genuinely trust his judgment and feel confident in his hands.

This ER staff is exceptional. The girl who greets you, walks you through the paperwork, and calls…read morethe insurance company. Excellent. The nurse who starts the process for the doctor. Nurse Jackie is personable, caring, and excellent. Dr. Zevallos not only cared for my teenage son, who was diagnosed with a double whammy (Covid and Flu A), but was also concerned for our family as a whole. Exceptional care from all. I thank God for all these kind, caring professionals who helped us today.

I called them a week after my Dr faxed an order. They said "oh, we need your health insurance…read moreinformation". Then told me someone enters the order, someone else gets insurance approval, the nurse then checks your labs, then you can schedule. Come to find out, a day after I called them, they notified my Dr that they could not fulfill the request. I am left wondering why no one told me, since it has been 5 days since that happened and no one I talk to can tell me why.

Everything I have been using them for years and it has…read morealways been a mess. They use individuals to deliver their product, they are the worst company to use hands down. Now they can't provide iv fluids and ask me the patient to drive their pump to FedEx to return it. I haven't been infused for weeks now and clearly I won't be for much longer. It's not my responsibility to drive their equipment to return it at their request and I'm not doing it.

I can say without hesitation that the Cooper Clinic saved my life…read more On my most recent visit, Dr. Lynn McFarlane identified a serious blockage in my carotid artery--something I would never have known without the careful preventive screening the Cooper team provides. My cardiologist later confirmed that I had interrupted a potential event. In his words, I caught this just in time. Without this diagnosis, I am convinced I would have suffered a stroke. If I had lived through it, my life would have been irreversibly changed. Instead, I now consider myself as having been given a second chance. That gift is not just for me, but for my family as well. My gratitude runs deeper than words. I hold Dr. McFarlane and the entire Cooper Clinic team in the very highest regard. Their approach to preventive care is not just medicine--it's truly lifesaving. I've been coming to Cooper since my 30s, and this was my fifth visit. Each time I've been impressed, but this time, their thoroughness and expertise made all the difference. If you are considering whether preventive care matters, take it from me: it is an absolute gift. I will be forever in the debt of the Cooper Clinic.

They seem to be nice people. Nice clean facility with a lot of upper middle class seniors trying…read moreto live longer. My only concern is that they have closed their Willow Street gate, which is forcing their patrons to make illegal U-Turn (blowing past the No U Turn sign) on Preston Highway and causing a lot of honking, close calls, fender benders and outright accidents for which Cooper Clinic could be held responsible - should be held responsible. They are so busy making money - they just don't care.

I wanted to update on my post from several months ago on the poor surgical result and experience…read more(lack of reply to my issue) with Dr. Burns. It has now been approximately 8 months and still no reply regarding my issues from Dr. Burns or his office. I have since flown from Indy to Houston Texas and had my belly button revision. This is the first of what will be a two stage correction meaning I will travel again and pay again for a second revision procedure because of how poor my belly button was done initially. My current surgeon is perplexed by what exactly was done in my surgery with Burns. The only thing he can guess is that the incisions were closed with too much tension especially with the lower long scar he possibly took too much skin and had to pull the incision too tight causing the belly button to have constant pulling on my incisions. My long scar initially post op did start opening in a few spots which was told was normal and to put bacitracin on and keep it covered. Now I see this was also probably related to the the incision being closed too tightly. My low incision didn't heal great because of this as I said in my previous post but at least that could be covered with clothing etc. The revision has to be done in two steps since there was zero laxity left from my surgery with Burns. My new surgeon went in from the low incision and excised some of the excess scar tissue and took out the "outer circle incision" and has managed to actually tuck everything in (scar and incision) to be moreso hidden inside the bellybutton as new technique is done versus the antiquated "circle" around the whole outside of the bellybutton that Burns did. My next surgery will be to hopefully make the belly button smaller and tuck everything in further. My new surgeon didn't have the laxity at this point to work with requiring the second surgery I will need. To add my new surgeon who is truly an artist and updated in his techniques also completely revised my low scar and took out the widened areas that was caused my by initial incision being too tight and pulling open. He did this as a courtesy at no charge. After my next revision procedure when things are all healed up I will post before and afters - at this point I am still self conscious about it despite it being so much better that it was with Dr. Burns result. My new lower revised incision looks fantastic however and from week four was thin and you really had to look for it!!! He brought it lower and into my contour more... I really didn't realize how subpar my low incision even was as I was so focused on my poor belly button result. At this point I am out SO much money between my initial travel to Dallas for Dr Burns and two subsequent visits with Dr Burns again traveling from Indianapolis for him to attempt to "fix it." Airfares, hotels rental cars x 3 Dallas trips. My initial request was asking Dr Burns to refund my tummy tuck fee portion of my initial surgery cost which went unanswered. With all of my other expenses and now my revision procedures x 2 and subsequent travel across the US I have/am spending a fortune to fix Dr Burns poor work. What I asked of Dr Burns was a small small amount in the big scheme of things. The fact that I have still not received any reply to my initial emails and request speaks volumes to me about Dr Burns and his true charachter. Like I said prior these people will seem over the top friendly and caring, and Dr Burns will email you and respond to your emails personally until you have a problem or concern and then it will fall upon deaf ears and you will not get a reply. If you are seeking a surgeon once again I would advise you to keep looking. I found Dr Burns on TikTok and truly wished I didn't fall for the cutesy comedy videos and fake persona that they/he portrays - I wish I would have went with someone who was spending their free time updating their outdated techniques. Someone who is more focused on my surgery than perhaps rushing through it to go make the next TikTok video. I will keep sharing my result and experience on this platform and others in hopes that it helps others. Dr Burns has recently renovated his fancy office and practice suite yet could not have the decency to refund a very small nominal amount of money for his mistake. That tells me all I need to know about who he truly is as a person and what his priorities are.

I had an appointment for a consultation and had to pay for when I booked it. Got there on time at…read more4pm and waited for an hour before anyone came out. And the girl was rather rude when she did finally come out because by that time the office was closed. Even the receptionist left before anyone came out... During the wait time I discovered the doctor I was seeing was basically finishing his training. Uh no.. I expected to see an experienced surgeon. I'm really mad I wasn't told this prior to making an appointment and paying. I would've never made the appointment. I searched for the doctor trainee and I couldn't find any reviews or before and after photos of anything he's ever done. Sorry not going to be someone's practice dummy. I am highly pissed I took off work early drove to the other side of town for nothing. And now that it's after 5pm I get to battle traffic for 45 mins to get home.

When my mom was admitted in the ER, they got her chart mixed up with another patient with the same…read morename (10 years older). They never did fix her chart while she was there. The hospital is filthy, the nurses were pressuring her to get a MRI. She has a pacemaker with a 3rd lead & can't do a MRI. There's was no phone reception in her rehab room, ever. There's only good thing was decent food.

Appointment was on time and painless. Techs 'Jimmy' and Murty were great and made sure I was as…read morecomfortable as possible.

They told me my Appointment was at 10:15. I was here at 10:15. It is now 11:46, and I asked when…read moreI would be called back at 12:15. WTF? How is this possible

Criminal treatment when it comes to billing. They would not even file our claim with insurance…read morebefore demanding nearly $4000 and refused to do the surgery despite our insistent pleas to file with insurance first. We have used other surgery centers in the past for other issues for our children and did not have this problem. Word of warning - do all you can to find a different surgery center.

I don't understand why this place has such bad reviews. From the moment I walked in, I was taken…read morecare of greeted with a smile, and absolutely felt comfortable with what was about to happen. They went through everything step-by-step. They made sure that I was warm and those lovely gowns we get to wear they were even concerned about me being nervous about my procedure. Since I had a pretty major surgery, I stayed overnight and I have to tell you it was some of the worst pain I've ever felt in my life.... the nurse got right on the phone and requested stronger medication for me. They made sure and helped me every time I walked to the restroom even though half my body was still numb from the anesthesia. They gave me dinner, which was pretty good even though I didn't eat much of it. All in all every single person in that facility was kind and helpful. I never once didn't see a smile on someone's face. On the rare occasion that you stay overnight, visiting hours are over at nine, but they let my girlfriend stay till almost 11 PM As far as I'm concerned, this place deserves a five star rating.