I went in for a fishing license and sat behind someone at the window for almost 15 minuets. I…read morepatiently waited for them to finish about "people who have died and what they bought at the store that day". Once I was finally recognized, she informed me it'd be $48 for a fishing license, which I only had $43. She suggested I buy something from the store and get $5 cash back, then I'd be able to buy the fishing license. I thought, that's a great idea, I'll go buy something small and this will all get taken care of. I found something small to buy and would give me some cash back. I go to pay for it, tell the cashier that I need cash back, then he runs my card as credit. I say "actually I need that run as debit, I need cash back remember?" he replies, "oh, well, your card isnt setup as debit" I say, " you mean the one I have in my hand that says DEBIT on the front?" his answer: "Yes. That card isnt set up to be run as debit" I ask "so what can be done now?" to which he says back, "have a great day, oh and you can get the fishing licenses online" I'd rather be kicked in the head by a mule than go back to that store. I'd rather drive my rusty ol' pick up truck into a Crisco factory at full speed and die in a grease fire, than go back to Harrows Home Center. If it were up to me, if I were given an option, I'd drive my boat into the middle of the Chesapeake Bay, drill a hold in the hull and sink to the bottom while cursing the ground that Harrows built on. They say time is a great healer, I say I cannot look forward enough to the day that Harrows is closed.

Great local hardware store...have just about everything at pretty resonable prices for an off the…read morebeaten path hardware store. The people though...VERY helpful and nice

I have found M&M to be one of the best building supply stores anywhere. They always have great…read morelumber and almost anything else you could be looking for and their service is outstanding. You can't go wrong with M&M.

So far I've found almost everything I've needed doing my fixer-up projects. The selection of…read morehardware store items exceeds the normal Ace hardware store. The prices are also great.

Business is selling FERTILIZER as ICE MELT / SALT…read more That's a bag of fertilizer -- specifically potassium chloride, also called muriate of potash. Here's how to read the label: * 00-00-60 = fertilizer grade * 0% Nitrogen (N) * 0% Phosphate (PO) * 60% Potash (KO) * Potassium chloride is the chemical source of potassium. * Kirby Agri is the supplier. * 50 lbs (22.7 kg) bag. What it's used for * Boosts root strength * Improves drought resistance * Helps with fruit quality and yield * Common in lawns, gardens, crops, and pastures ALWAYS HAVE GOTTEN A SHADY FEELING THE FEW (3) TIMES IVE BEEN IN THERE! THIS CONFIRMS IT! SHALL BE SEEKING A REFUND. I MEAN I HAVE THE RECEIPT AND THE PRODUCT AND THIS IS WHAT I WAS SOLD. I LET THEM LOAD IT WITHOUT GETTING OUT TO CHECK.

Amazing service. Clean and well-stocked store. Fair prices and great values. Extremely well managed…read moreand organized. Two thumbs up!

It's a huge hardware store. The people who work there are so helpful to help you find what you…read morewant. They are knowledgeable. I would definitely go back.

Very friendly and helpful. Would have had to order what I needed but was not reluctant to send me…read moreto his competition since he did not have. I am now not reluctant to go to Cheriton Hardware first.

A letter I sent to corporate and Elvin Bruce at kilmarnock store. Cannot attach picture to this…read morereview I would like to share an experience I had today involving the Ace Hardware store in Warsaw, Virginia, and management at the Kilmarnock, VA location. Earlier today, I purchased a gallon of Benjamin Moore paint from the Warsaw store. When I arrived home and began to get out of my Jeep, I lifted the paint by the handle and the handle unexpectedly failed. The can fell onto the driver's side floorboard and burst open. Paint spilled across my carpet and kick panel, and while rushing to clean it up, I unknowingly transferred paint onto the seat and door panel as well. I immediately grabbed water and a shop vac and spent several hours cleaning the interior of my vehicle. While cleaning the mess, I called the Warsaw store to explain what had happened. I was told I would receive a call back, but after waiting, I decided to drive to the store and speak with the manager in person. When I arrived, I spoke with the manager on duty. I was extremely surprised to be told that the store manager at the Kilmarnock location, Elvin Bruce, had stated they would not replace the gallon of paint because the store is not responsible once merchandise leaves the premises. I asked for his phone number so I could speak with him directly while I was there, but I was told the only way to reach him was by email. I did not accept that response and asked to speak with another manager. I then spoke with Debra at the Kilmarnock store, explained the situation, and she immediately said they would replace the gallon of paint, which they ultimately did. She Authorized the Warsaw Store to give me another gallon Here is the issue: I did not ask for reimbursement for the mess in my vehicle. I did not ask for compensation for my time spent cleaning it up. I simply asked for the gallon of paint to be replaced due to a handle failure transporting it from Jeep to My house. The paint never left my vehicle, and this incident had nothing to do with how the paint was mixed or the lid secured. The handle failed -- that is what caused the problem. For a store manager to refuse responsibility and hide behind email rather than speak directly with a customer is, in my opinion, a very poor way of conducting business. When the Warsaw store opened a few years ago, our community was excited to have a local hardware store, as we are a considerable distance from larger retailers. I have supported this store since it opened. However, based on this experience -- specifically the response from management -- I will no longer be shopping there and will be sharing my experience with others in the neighborhood. This is sad because I liked that store, the people were always good to us, even today Warsaw wanted to help but was told NOT to by Elvin Bruce from the Kilmarnock Store. I cannot continue to shop at that store knowing that when something happens someone from another store an hour away makes the decision then hides behind his computer I will attempt to attach photos documenting the damage. This situation could have been handled professionally from the start. Instead, it became an unnecessary example of poor management and customer service. After reading your reply back to me I must say this, first of all you make it sound as though out of courtesy you gave me a gallon back! That's not how it was. The store was very adamant based on Elvin Bruces decision to NOT REFUND the gallon until I demanded to speak to someone before leaving the Warsaw Store. How can you evaluate things hiding behind a computer? A real manager/Owner would have spoken to the individual on the phone as they were at one of the stores. What you are telling myself and others that read this is..... when you purchase from any of HornAce stores you are saying buyer beware!!! purchase an electrical device and it doesn't work.... purchase a bolt and the threads are cut wrong......purchase something that you have to assemble and its missing pieces....etc. " Once you leave the premises it's the buyers problem". No thank you. Home Depot, Lowes, heck even McDonalds would treat their customers better then ACE did . I have no reason to call you to speak about this problem, yea you make it look like you like you're helping out but you failed, you dropped the ball and you just need to say. We are sorry we messed up and should have done a better job of taking care of our customers. BOTTOM LINE. Read the reply to me on their store page kilmarnock Va Sincerely, Glenn Beasley

Service has declined over the past year. Employees opt to talk amongst themselves rather than…read moreprovide customer service. Does a Cassie actually work for Ace? No response to emails. I was supporting this hardware store as a local merchant, but I will be opting for others in the region. It is sad that a local business has lost their way.

One of the best places in the Reedville area for anything house related stuff. This is pretty close…read moreto our vacation house in Reedville. We often find anything we need for the house project here. We recently stopped here to buy a special type of battery needed to operate a smoke alarm. Although the battery was expensive, but we easily found it here. The staff is great as well with great service. If you are struggling to find something, you can request one of the staff members to help you out. Highly recommend it.

They told me that they were more expensive than Lowes because they had better lumber. They also I…read morehad to accept what they gave me, even if it was not usable. The pictures are a 2x10x10 and I told could not use lumber like that, and he said policy is that the customer takes what they give them. I said get a manager and the manager said that it was company policy. I said that I wouldn't take rotten produce from grocery store just because that's what they gave me, and he said he could what I saying but he still couldn't let me pick better 2x10s. I told to take all of it off my truck and I would get a refund and go Lowes where I can pick out better material

Great for over 40 years, perfect fit for Deltaville. Employees are friends and very knowledgeable.read more

Absolutely love this classic hardware store, which has a little something more. Fishing supplies,…read moreboat repairs, tidewater-wear, and every nut, bolt, and country house fix-it item you might need. Staff is friendly, knowledgeable, and will let you describe your issue and offer a couple of solutions. They close at noon for a well-deserved lunch break.

Called and reserved 6 6"x6x16' posts. I was told they were waiting for me. Went home early from…read morework, and hooked up my trailer. Went there and they sold them. I got the usual sorry. Yeah, me to, for taking off time from work, wasting time and diesel. I could have used this time to go watch my son play baseball. It was a better business before Ace got involved.

This is a smaller hardware store but they have always had anything I needed. No need to go to the…read morebig box store when you can help a local business. They are extremely customer oriented and do an amazing job of helping when needed. First class all the way!

A gem of a find while camping at the former Cherrystone Campground, now Sun Outdoors…read more Bruce has the fly strips and brad nails I needed and I asked about all of the photos on the wall. He said the they were all farmers and customers if his over the four years he's been open. They asked him to open a farm store to save the time to drive to Crisfield, Maryland for parts. His teenage grandkids once called him "Grandpop Goose" and the farmers call him a friend. This is a must stop piece of nostalgic Americana in a small town and a successful hardware store for the community.

Nice little community store. It's advertised as a farming store but really it's a throw back to the…read moreold time "everything" store. You want farm equipment, they have it. They advertise that they specialize in Waterman supplies and gear, which is definitely not farming equipment, it's for being on the water. Basically, they have a little of everything here if you live and work on the land or the water of the Eastern Shore they've got you covered. Also saw some hunting gear as well. Staff was very friendly and nice hometown feel.

Marty @ the front is THE best. Like, seriously. She's always looking out for the customer and I…read morelove that. This rural hardware store / farm supply is staffed by friendly, helpful people, has the ACE merch, but also straw and hay and all those kinds of things you need for your larger animals. I have a potbelly pig and this is where I buy her bedding. I've also bought supplies for my bunny and various tools here over the years. G&G is a little out of the way for my day-to-day needs, but when I do stop here I feel like I'm supporting local business, and that feels good.

It's looks small from the outside but don't be fooled. You can probably find what you're looking…read morefor here. Great staff, too. My wife and I sometimes come here for romantic visits up and down the aisles, looking at goods. Come here before Home Depot and Lowe's... shop small, shop local!