1. Horn's West Point Ace

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    West Point, VA

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    Horn's West Point Ace

    3.7 (3 reviews)
    ModerateHardware Stores
    Open 8:00 am - 7:00 pm

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    4 years ago

    Always friendly and helpful staff. Wendy, general manager cares about her customers. My go to hardware store, way more helpful than big box!

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    Harrow's Home Center

    Harrow's Home Center

    2.0
    (3 reviews)
    13.4 mi

    I went in for a fishing license and sat behind someone at the window for almost 15 minuets. I…read morepatiently waited for them to finish about "people who have died and what they bought at the store that day". Once I was finally recognized, she informed me it'd be $48 for a fishing license, which I only had $43. She suggested I buy something from the store and get $5 cash back, then I'd be able to buy the fishing license. I thought, that's a great idea, I'll go buy something small and this will all get taken care of. I found something small to buy and would give me some cash back. I go to pay for it, tell the cashier that I need cash back, then he runs my card as credit. I say "actually I need that run as debit, I need cash back remember?" he replies, "oh, well, your card isnt setup as debit" I say, " you mean the one I have in my hand that says DEBIT on the front?" his answer: "Yes. That card isnt set up to be run as debit" I ask "so what can be done now?" to which he says back, "have a great day, oh and you can get the fishing licenses online" I'd rather be kicked in the head by a mule than go back to that store. I'd rather drive my rusty ol' pick up truck into a Crisco factory at full speed and die in a grease fire, than go back to Harrows Home Center. If it were up to me, if I were given an option, I'd drive my boat into the middle of the Chesapeake Bay, drill a hold in the hull and sink to the bottom while cursing the ground that Harrows built on. They say time is a great healer, I say I cannot look forward enough to the day that Harrows is closed.

    Great local hardware store...have just about everything at pretty resonable prices for an off the…read morebeaten path hardware store. The people though...VERY helpful and nice

    Lowe's Home Improvement

    Lowe's Home Improvement

    1.6
    (58 reviews)
    13.8 mi
    $$

    Selection of any other Lowe's. HOWEVER, horrible customer service. I mean associates walked past me…read morewhen you are loading ply wood, concrete, and shingles. All heavy things. Not once did they help me. They walk by on their phones, it's not like they were doing anything. The general Lowe's customer service experience across Lowe's is a problem. I mean you then ask for help and now I'm the burden?? Like you are on the clock. Managers need to get on this. This is sad. Also there are a lack of available dry wall carts and flat carts.

    I bought a Kobalt 24v chainsaw for a gift and the person I bought it for wasn't able to use it. So…read moreI went to return it and they wouldn't take it back. It was brand new in the box never opened with the straps on it. I bought it on August 12 and brought it back on the 17th. They quoted a policy that items like this have to be returned in 48hrs. What are they crazy!!! I wasn't informed at the time of purchase nor was it stated on the receipt. This is the worst experience I've ever had at this store. They really didn't care , all they kept saying it's the policy. Well your policy sucks! And you've lost my business forever!!

    Photos
    Measurements of a 24" tile that should have been divided in half for the next row.
    Measurements of a 24" tile that should have been divided in half for the next row.
    Measurements of a 24" tile that should have been divided in half for the next row.
    Measurements of a 24" tile that should have been divided in half for the next row.
    This is the "Filler" used to hide what the quarter round could not. Technically the quality of work should not have even required this. Poor

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    This is the "Filler" used to hide what the quarter round could not. Technically the quality of work should not have even required this. Poor

    Horn's West Point Ace - hardware - Updated July 2026

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