For a highly rated restaurant, our experience was extremely disappointing.
First off, the owner couldn't find our reservation, she had the wrong name, then stated that she had moved our reservation from 9p to 9:30p...we never recieved any note of this. By the way, the table that we sat at, was the same table that was empty and clear when we arrived. It remained empty until we sat in it 30 minutes later. Why make us wait when the table was clear the entire time?
We sat down and service just kept getting worse. We drink a lot of water and asked for 3 bottles. The owner said "1 bottle, they're a liter each." ...and thats what we were brought. Why not just bring us the 3 liters we wanted? We're paying for it either way. The waiter, who ignored us the entire time, passed by. When we asked for a bottle of water, he put his hand up as if to say "wait" and walked to the back. When he came back to help other tables he told us "I'll help you later." Um...ok? When he finally stopped to see what we wanted he grunted at us and brought the bottle 5 minutes later.
Finally, after having to listen to another diner spew hate against Americans, we get our food. I order the rabbit dish. Im sitting there enjoying my rabbit and the owner comes over and tells me I need to eat with my hands and that she will bring me a wet nap...wtf. Really lady? Literally no one else was doing that. Maybe Im not super fancy or whatever, but not once have I picked up my meal to eat with my hands in a restaurant. Im sure that would have been really hilarious to the American hating diner we had to listen to, but you know- I have basic life skills (like knowing how to use a fork and knife :O)!
Not once did the waiter voluntarily stop by. In fact when I tried to get his attention, he literally side eyed me and walked to the kitchen. Had to ask for the check after sitting there with our take away boxes for 10 minutes. I asked for the check 3 additional times and still had to wait another 10 minutes. He was super attentive to the tabels around us though, they had full glasses and were asked how their food was.
And the food, the rabbit was good, but the experience couldnt make it great or special. I love rich food, was totally expecting to love the ravioli with truffles. It tasted heavy and bland. I could tell it was cream heavy, but there was no flavor. The chicken breast my son had was good for chicken breast, they ran out of the roast chicken we originally wanted.
In the end, we were left with a sour experience. Food was good but nothing amazing enough to make up for the poor service. read more