I booked my stay with Snaptravel,which I later learned, not to do. I arrived at the hotel on a…read moreSaturday night, did the check in and was then taken to the room. Two hours later the electricity goes outand with it the AC/heater unit, and so I call the front desk and they tell me that it's got to do something with the electric company,funny because there's light in the hallway and other rooms,but not mine. It takes them 3 hrs to solve the issue,which was to reset the circuit breaker. Next morning I check in with the front desk to see if I could go hike on the grounds and or use the jacuzzi,they said it was "unavailable", "all we have is the restaurant and the rooms". Would the website have mentioned the amenities were not available,I would've not stayed there.Monday morning a water line broke,so there was no water in the building I was staying in. I asked to see if I could be put in another room so that my lady and I could shower and get ready and they declined. They said there was no water in the entire hotel. I was pretty upset at this point because now I would have to check into another hotel to shower,so I asked for a one night refund. When I initially asked ,they told me that because I didn't book with themy directly I would have to petition that refund with Snaptravel. So then I asked them if they could give me a written statement( just like the snaptravel website asks to do) stating that they would reimburse me for the one night, and they reluctantly did.
Did I get reimbursed by Snaptravel?- NO
Lesson of the story: Don't stay at this hotel. It's not worth the money.
Another tip: The amenities are most of the time either not available,not working,there's not an attendant,etc. So don't book a hotel because of the amenities they offer. If you're looking for something in particular,do it separately.