This hotel is not what you specting, 1- is divided into the…read more2 .. the big building you see in the pics is the condo or rental apartments . If you reserve they hotel is the lower old building.. 2- the room is big, it looks like an old grandma room

Stayed at this hotel recently and experienced multiple maintenance and cleanliness issues across…read moreboth rooms. In the first room, the air conditioning was not working properly and the room was uncomfortably warm. The dresser drawers would not stay closed. The room door was also in poor condition when opening and closing it, the wood around the frame was visibly splitting and separating, and the door did not appear secure. I requested a room change due to these concerns. The second room also had issues. The mattresses were heavily worn and sunken, making sleep uncomfortable. There was an unpleasant odor in the room, and no extra pillows or blankets were available. The pool area appeared poorly maintained. The smaller pool near the jacuzzi had murky water and visible surface buildup. The larger pool appeared cleaner but was very cold and not in use by many guests. Overall, the property condition felt more like a low-end motel than what would be expected from a hotel with this reputation. I would not recommend staying here.

Stopped in for an al fresco brunch with an ocean front view. There is nothing like eating a…read moredelicious and authentic meal with the sound of the ocean as your soundtrack. The flavors and textures of the classic meals served here are almost perfect. Their menu doesn't change, and it doesn't have to. They do what they do like a finely tuned machine. The chilaquiles are one of the best I've tried. The eggs are always cooked perfectly and always taste farm fresh. You even try quail eggs and venizon from their nearby ranch. Cinco estrellas!

This hotels quality has gone down so much! First the Jacuzzi wasn't working when we went to go ask…read moreto turn it on they said it hadn't been working for a while, claiming that they have had workers come and see it . When we ask for a discount they claimed there was already a discount in place. I don't believe them. Next the room! The curtain had mold in them, there was no heater or a fan while some rooms had it. The Tv had no channels available, the sheets were stained with yellow staines on them, the restaurant was awful the food was not well prepped and it was over priced. The meat was severely undercooked. The bar tender was not friendly at all he had an attitude. Just an overall horrible bad experience with the hotel!

Second time staying at playa Bonita and let me just say I am forever a faithful customer. From the…read moremoment you go into the parking structure until the last day, the staff is beyond friendly. They always make sure you are at home and safe. Stayed in the second floor and had an amazing view. During this pandemic everything was spotless clean, rooms and kitchen were beyond clean. Will definitely return

Rented the Luxury Suite, it is a nice place to stay, 24 hr security, employees were very helpful no…read moreissues with staff. Unfortunately some of the furniture in our suite were broken, a room had some blinds missing, the sofa in the living room was broken and the Master room didnt have the window shade installed. We stayed in 401 and our last night there was a bit unpleasant, mainly because the people on the floor above us were making too much noise all night, it didnt stop till 5am. You could hear people running/jumping nonstop

ESTO ES UNA ESTAFA -- NO SE HOSPEDEN AQUÍ…read more Este hotel anuncia fotos hermosas de una alberca frente al mar, jacuzzi y playa privada, pero no te dicen claramente que tienes que pagar $40 dólares extra para usar esas amenidades -- incluso aunque reserves una villa. La única opción "gratis" es una alberca vieja y descuidada o acceso básico a la playa, lo cual es muy engañoso comparado con lo que muestran en línea. Se siente como un completo robo y una manera de sacarle dinero a la gente. Reservamos este lugar específicamente por las amenidades que anuncian, y hasta después del check-in nos dijeron que había cargos extras para usarlas. Esa información debería ser transparente antes de reservar, no después. Mejor váyanse a Las Rocas Resort & Spa. Tiene una alberca hermosa con vista al mar incluida, sin tantos cargos escondidos. Qué decepción de lugar.

I got the Sunio beach front view with jacuzzi it was nice I recommend it if you go with a love oneread more

NEW YEARS EVE GALA REVIEW-2024 (Only) I purchased my ticket…read morefor this event because the Rosarito Hotel event was sold out. Bummer. Yet, Hotel Festival Plaza was quite the elegant and fun filled night. The decor was beautiful. The seating space was comfortable, and everyone was chill but vivacious. We took pics galore against the backdrop and 360° photo booth. And there was a makeshift bar with plentiful choices I was impressed with the d.j. The first part of the evening he played popular R&B which was remakes into jazz. Afterwards was salsa and current Mexican jams. The four course meal included a complimentary choice beverage, an apple pecan mixed green salad, asparagus cream soup, filet mignon with veggie sides and a grape custard cake. I would rate the meal a 3.7/5. To top off the evening we celebrated with the 12 grapes tradition and champagne. For $100 I would do it again ONLY if they fixed the REAL start time. MY GRIPE IS ONLY ONE. The event was supposed to start at 8:00 PM with the first plate and it started at 10 PM. It makes absolutely no sense to have guests eat that late. Service from ticket purchase to the end of the event was just marvelous! "May this year bring you ease in thoughts, attitude, and spirit." #juken123 #nye2024 #hotelfestuvalplaza #rosaritonye

So many bad experiences at this hotel !…read more We got here at 2:45pm on a Thursday. No customer at the line at the time we got there. We tried to check in ,but the staff told us to wait until 3pm since that is the time we can check in. So 3pm came and she started to proceed to check us in, and it took her 50 minutes to process the "paperwork". When we booked the hotel on their direct website, they charged us $50 booking deposit, but the staff was adamant that they did not charge us and we were due the full amount at check in time. We showed her the transaction on our bank where the hotel charged us , but she still denied it. Our 2 small kids were tired and wanted to have a room to lie down, so we didn't want to argue about that and will call our bank to contest our that charge later. The staff charged us $100 separate from our balance for deposit. And warned us the wristband would cost us $20 to replace if we loose it. She then wanted to charge us $20 for parking for 4 nights of staying there (yes, they charge their guests for parking too). But I looked it up online and it said $5/night for Friday and Saturday and free from Sunday- Thursday. I showed her that and she was settled to charge us $10 instead. When we came in the room, it smelled musky and the bedsheets didn't smell clean. We had eek feelings when we stayed here. Our trip was from Thursday to Monday. Thursday we had a decent night of sleep, but Friday and Saturday the music from nearby bars was so loud and up till 4 am the music was playing loudly and continuously. The hotel doesn't have sound proof where we can hear every noise even from the next room or the room on top of us. Friday and Saturday nights we could not sleep due to the loud music. For parking, on Friday and Saturday when we took our car out and came back, we couldn't even find any parking space. The staff finally made a room for our car sandwiched in between other cars that we couldn't even open the door to get out. And those 2 days we had to pay for parking fees. The water ran hot and cold madly on its own. I took a warm shower supposedly, but 1 minute it turned so cold, and the next minute it turned so hot that burned my body. I was afraid of burning my kids, so I had them taking cold shower the whole stay. Checking out is even worse of the experiences. We checked out on Monday morning so no guest in the line . The staff proceeded our check out paperwork. We waited 40 minutes and it wasn't done. I asked her why It took so long, she said they had to check the room to make sure nothing is missing or damaged . Hello, they have our credit card on their record system and $100 deposit, and they still took 40 mins to scan the room!? I started to pressure her to speed up the process since we had to leave, then she said she could not process if the person check the room is not done yet. Another 10 minutes went by, she said ok the room is clear and good and she processed to refund our $100 deposit . Yet the receipt said they would keep 1 cent and will refund us $99.99 after 10-15 business day. Wtf!!! It took them 1 minute to take our money, but 10-15 days to give us back the money, yet not $100 rather $99.99!? Who give them that right to steal 1 cent from guests!? But I will bring this up to our bank and will get a full $100 back. We regret we wanted to try this hotel out. Such a horrible experiences, from the check-in time to the check out. So horrible! Don't stay at this hotel if you really want to enjoy your vacation. The bad experiences at this hotel partially took away the enjoyment of our getaway.

If I could give this hotel 0 stars I would! We booked our room in May for a wedding at the end of…read moreAugust. We get to our room, it is like if we just walked into shreks home. I opened the closet and it smelled bad, the towels were dirty, the bar soap was left used. I just didn't even want to use anything and figured we will just look past it but then later on. We figured out the door didn't even lock! It would lock but then you could jiggle it and it would open! We went to front desk and they sent maintenance to fix it 3 times and they claimed it was fixed and never was. We took all of our stuff and put it in our car while we enjoyed the wedding and then again we went to the room to check and again didn't even need a key to get in. We went to front desk to ask for a refund and they said they thought it was fixed which is what maintenance said and nope it wasn't i told him and again they tried and the security guard said well we have cameras, security guards and no one knows the door doesn't lock. Thats horrible! We paid over $220 to stay 1 night for that! For my family to feel unsafe and me to not sleep well. They refuse to refund our money and we decided not to spend the night and drove back home! Please don't stay here!

I wish I can give 0 stars. This place is absolutely disgusting. For the price in Mexico you would…read morethink you would get at least a 4 star accommodation. This place stinks the plumbing is bad the mold all over the walls, the beds are broken down the walls are wholly pachy. The only thing that this hotel has going for itself is the view and the restaurant other than that man it's sad how they allow their property to get run down. And the staff is on another level of unwelcoming, unwelcoming, on accommodating, in, very rude. The cleaning staff doesn't do a good job at all. Terrible terrible terrible

I had an amazing and wonderful time. The rooms are full on apartment sized. Big enough to be an…read moreapartment. Could in fact tell that some of the other units among us were peoples homes. Honestly... could live here. I was meant to live by the ocean. Nice restaurant in the front. A playground, 3 pool areas. Big club house for the main pool with sauna and weight room. Kid depth pool and hot tub plus the regular pool. Pool by our room had hot tub connected to the pool and also a small club house next to it. I think there's 5 in total. 2 right by the shore and 3 with the pools. Private access right to the beach. Employees were all so nice. We had an amazing time

Beautiful property, the staff is Great. The room is spacious, well appointed, and we're right on…read morethe beach. Restaurants North and South just get on the One. Don't forget to stop at the Oxxo.

During my stay at Hotel Paraiso, I experienced multiple issues related to billing, room conditions,…read morecleanliness, safety, and staff conduct, as detailed below: 1. Double Charging: I was charged twice for my room reservation. 2. Additional Cash Payment: Upon arrival, a hotel staff member demanded an additional cash payment directly to her in order to provide the room key. As I had no immediate alternative, I paid the requested amount. 3. Breakfast Issue: My booking included breakfast, which was prepaid; however, I was informed that breakfast was not included. 4. Incorrect Room Type: I booked a room with one queen-size bed but was given a room with two very small beds instead. In addition to the above, the condition of the room was unacceptable and raised serious hygiene and safety concerns: * The bed sheets were extremely dirty, and one sheet appeared to have a hot-burn mark. * The towels were very dirty and appeared unhygienic. * The walls were visibly dirty and poorly maintained. * There was hair falling and scattered throughout the room. * The room had a very strong and unpleasant odor. * The bathroom was extremely dirty, and there was an exposed manhole/metal opening that appeared dangerous and posed a safety risk. * There was no hot water available in the shower. * The heater unit frequently switched off and could not be properly operated. There was no remote control provided, and staff refused to give me one when requested. When I raised these concerns with the hotel staff, I was advised to contact the hotel owner rather than receiving assistance. I found this response highly unprofessional. These conditions do not meet the standards advertised on your platform and, in my opinion, represent serious health and safety violations.

Well let me start by stating the pluses, because they do exist too, just the negative is being…read morehonest and fair. Pros: Proximity to beach, you can walk from your room to it. Cheap price-depends on your expectations, if your particular (aka Anal) then your view is it was overpriced Parking, unless there's a big event going on, good luck and/or your lose your spot in front of door. It has common motel amenities (hopefully, I read old reviews stating they didn't have a mini fridge or working stove top, etc. It's kinda cute cabana style, ours was the lower priced, no frills, not pictured on their website, some parts dated, some parts w/minor imperfections, some cool modern Mexican artsy, cold be romantic for the newly in love, little cozy, but for a person who doesn't aim high in lodging. Did I miss anything? Pet friendly (yay, but your pets should be up to date w/immunizations-to go back home/border) and people should leash, but they don't ;( For it being winter & a rainy cold day/night, hot water in our room did work, but not really hot, not cold, balanced unless you like hotter? Your out of luck. You could probably pile people in your room, might need air mattress as the floors are concrete. Your next to a Italian restaurant, Casino & bar club, and close to, if not on strip. (short drive/ride - bike or horse back) Our room had plenty of storage for two people. Of course it's very thrifty diy kinda style. And we had a small ironing board/iron. Staff was polite & accommodating, when you go to them. THE CONS: Upper case emphasis, because they are important details. No AC/Heating, being winter & a rainstorm weekend, we would have froze our asses off if we hadn't bought a cheaply made heater (but not cheap in price) from Walmart, thick plushy mink (Korean, ironically?!) blankets from Puerto Nuevo that were overpriced for out there because it was nighttime & shops in Tijuana were closed. Had it not been for those two items, would have had to drink ourselves to sleep. (For those middle aged & past that party stage) remember floors are concrete too :/ Small note: someone on website review stated they did ask for a heater & told they were all being used, that would have been the case since it was already raining when we got there. Summer can imagine it's hot & humid-bring a large floor van. Leaks due to rainstorm found randomly in kitchen & bathroom floors. No room service during your stay. One roll of TP, so you'll have to ask for another Only two towels, so you should ask for more like one for the floor (no mat) Our bathroom was tiny. No carpet Not sure if stove work, we didn't use & from what I read from the website reviews, u needed to ask for the propane Leaky iron Pictures on their link don't include the cheaper rooms, & from what I read, the more expensive luxury rooms didn't look at all like what's on their website as well Luckily it was winter & rainy so no loud noises from either walls of room, but keep in mind it can be noisy since it's a party beach town atmosphere. And that your next door to a bar club casino-God knows what kinds of noises, bring good noise canceling headphones Also, you'll never know what to expect by whose staying next to you, but the witless youngsters next to us came outside the morning we were leaving, plopped themselves on planter median that was facing our window we opened/tied curtains, drinking coffee staring at us as we're packing....WTF & who the f&@ does that? Oh wait ignorant rude people. All rooms there have their private enclosed patio/porch & why the hell didn't they sit in front of their room??? Yes children, there are a lot of unschooled people that lack respect & etiquette. Found a bug in the restroom, that's expected. Although kitchen window was frosted, there was a portion that was clear, the curtains although blackouts, were too small for windows, that anyone can see right through your room. I had a binder of docs w/me I used, plus instructions for portable heater to block it. What that purpose of window was, I'll never know except for perves & people to peep in. Those remarks above say it all for me. It wasn't that bad, this can be revamped into a better motel. It's got potential! Would I recommend this place? Of course! But only w/few critical comments from what I mentioned.

If you book thru Expedia and you don't pay until you arrive to the hotel they will cancel your room…read moreif you don't arrive before 5pm. We arrived at 10am and they told us we could not check in nor pay for the room until 3pm to 5pm. We told Oscar we were going to ensenada and won't be arriving until after 8pm. When we arrived Fernando told us they had no more rooms. Our rooms where given to other people. My recommendation is to pay for the room when booking or else your room will be given to someone else if you don't arrive by 3pm and 5pm.

I would not recommend staying at this hotel or booking through Expedia, Booking.com, etc. I stayed…read morehere over the weekend and was given a room without air conditioning. Apparently, if you book through third-party sites or get a discount, you end up with a room that doesn't include A/C. If you book directly with the hotel, then you can get air conditioning--but this is never mentioned anywhere on their website. The room was uncomfortably hot, and the only solution they offered me was a fan. No recomiendo hospedarse en este hotel ni reservar a través de Expedia, Booking.com, etc. Me quedé aquí el fin de semana y me asignaron una habitación sin aire acondicionado. Al parecer, si reservas mediante sitios de terceros o con descuento, te dan una habitación sin A/C. En cambio, si reservas directamente con el hotel, sí puedes obtener aire acondicionado, pero esto no se menciona en ninguna parte de su página web. La habitación estaba muy caliente y lo único que me ofrecieron fue un ventilador.