ABSOLUTELY DO NOT COME HERE…read more I almost never leave negative reviews. I am not a complainer, or someone who likes to make a fuss. So, the fact that this experience was *this bad* should tell you something. We checked the website and decided to do the unlimited jump and laser tag package for our 3 kids. When we arrived the place was absolutely dead, which should have been our first warning sign that this was not worth the money. The prices on the website were also inaccurate, and they told us they "needed to update it." We asked for 2 hours of time, only to find that the arcade and games were shut off, there was nobody here to play laser tag with, and that the skating and the nicer inflatable jumping section aren't included either. Additionally, the facilities were old, dilapidated, and run down. Something even dripped on my leg from the ceiling. We went to ask to have our time brought back from 2 hours to 1, and we were told that they didn't do any kind of reduction in time, even though we'd only been at the place for 30 minutes. When I mentioned that it was ridiculous that the attractions and games were turned off and that nobody was here to play laser tag with us, I was met with the reply of "well when you walked in you could have seen the games were off." The games are on the far side of the building, far away from the counter, and it's not a customer's job to investigate to make sure that a place is up and running before handing over money. I walked away and began this review, only to have an employee find me to come back to the front. The woman behind the counter called her general manager, and then allowed me to speak with her. When I got on the phone, I was very calm, and explained the situation. She began to talk very fast and shouted over me that they don't do refunds and that we don't pay for the games in our admission. I explained to her that having everything turned off and nobody to play laser tag with was still not what we paid for. She started to get even more agitated, and then offered to refund the "like 3 dollars" for laser tag, and then threatened to call the police. I have no idea why. I just laughed and dropped the phone back on the counter and walked away, as she continued to yell. As I type this, it appears that two employees are hiding under a table in an abandoned dining area, and everyone working here appears to know they work in a dump. This was, by far, the worst waste of money we've spent in years, and the only positive thing to come from this experience was the ability to write this review to warn others not to come here. Edit: Their "response" to this review is posted in the pictures as well.

Our party started at 7:00 PM, and when we arrived, the tables were incredibly dirty. We arrived 15…read moreminutes early, fully understanding that other parties were taking place, so we waited. However, by 7:15 PM, the tables still hadn't been cleaned. We spoke to our "host," who responded with an attitude and claimed it wasn't her fault. We even offered to help, but that didn't seem to make a difference. We then ordered pizzas, and we were told that they would take 30-45 minutes. By 9:00 PM, we still hadn't received them because our order had been forgotten. When we spoke to the people in charge, they were incredibly disrespectful. All of our guests commented that it looked like the staff member was ready to start a confrontation rather than resolve the issue. It was an extremely disappointing experience, WERE NEVER COMING BACK.

First time to the ice skating center and we had a blast !!! $12 includes 2 hour skating time plus…read morethe rental of ice skates. We wore light sweater beanie scarf and gloves are a must !! They have open public skate times most days in two hour increments so make sure you arrive at the start of a skate time because the price remains the same whether you catch the whole 2 hours or if you catch the last 30 minutes . They also have little penguins for beginner skaters it was fresh and cold and next time my little ones will wear thicker socks because they mentioned their toes got cold ! Super fun time at the ice skating rink ! Def a must go experience or even a fun birthday party event !!

I don't recommend Frio In McAllen, Texas to anyone. It is basically a place that takes your money…read moreaway and you will find yourself with only freezing ice that you can't build a snowman as thy advertise, or throw the ice not snow as they said. Santa was not available to take picture with (he has to go deliver presents), which I paid extra at the window to take picture with my son. The employee that sells you tickets at the window will recommend the package that include everything, then you will be surprised when you want to use certain exhibits you need to pay more, as its not included and the venders works independently from Frio Team.

If you ask them questions on their Facebook page posts that point out their facility conditions,…read morethey'll delete your comments and block you. I asked them if they fixed the bathroom stalls in their men's bathroom. 2 of the 3 stall doors have been broken completely off for months. they've had no toilet paper and no soap on multiple occasions. I now bring my own TP/soap incase I have to use the bathroom. Again, they will delete your comments and block you on facebook.

Their hours say they are open Thursday, Friday, Saturday and Sunday. I understand that Thursday is…read moreThanksgiving. However, it should be ON THE WEBSITE that they will be closed when they are normally open. This rink as a whole is absolutely terrible. Sadly, its the only one in the McAllen area so when I come visit family here its my only option. The wooden planks are loose in places on the floor and bumpy in others. This rink is clearly not well maintained. They also don't keep in mind absolute beginners or artistic skaters (like myself) in mind. I'm surprised that this place has remained open with how its managed and maintained.