We found this vendor at the Home and Garden Show. We ordered and paid for our above ground jacuzzi at the Home and Garden Show. We were promised delivery in 3-4 weeks. After 4 weeks, we began calling. We left messages. When we reached an employee, we were told they would call us back. No calls. Frustrated, we went to the store. Apparently, there was another customer with the same last name. When expecting delivery, our jacuzzi didn't fit on the truck. No offers of discount or extending the warranty were presented. Nine weeks after we ordered our jacuzzi it arrived. The delivery equipment tore up the driveway and dinged up the wooden deck. In person, the staff were friendly. The delivery people tried their best to give us a good experience. Perhaps this business couldn't handle the number of sales generated by the Home and Garden Show. Yes the jacuzzi has arrived and works well. The lack of transparency and communication between the vendor and customer soured the expensive transaction. read more

Looked at 4 places. Found them to be the most knowledgeable and best priced in town. Ended up buying a hot tub, a little outdoor kitchen, and a ceramic smoker. All made in the USA which was important to me. Delivery guys did a great job too. They really went the extra mile. Being out there in the snow is the best! read more

ZERO MUST READ! Would you want to purchase anything from them? I have been dealing with Hot Tub Factory Outlet for 2 years, 7 months (May 2021 to Dec. 2023). I signed a contract for a special order 8' x 8' Harmony Hot Tub & was told I had to pay in full before delivery in Oct. 2021. To sway my decision, the salesman promised me an electronic power lift due to my disability that later changed to a regular lift that I'm unable to use; he offered an extended warranty that was later denied; he told me they would have a crane install the new & remove my old hot tub & on Aug. 2022 I was told it was my responsibility. (Even though the whole time the salesman was setting the whole thing up!). I requested a copy of the contract from the owner & compared it with the original contract I signed. I found many inconsistencies & it was apparent to me that the copy the owner gave me had been altered. The changes made: the price of the hot tub amount was increased by approx. $4,300 (which meant I paid more than I really did); the sales tax was originally included in the price & was conveniently added to the new contract; the hot tub details were changed or omitted to suit them; the payments I made were listed differently; my personal information was incorrect & my SIGNATURE didn't match! The salesman told me that my hot tub came in on Oct 6, 2021 & he set up 5 deliveries from Oct. to Dec. 2021. He left me hanging (often no call/no shows) and, with each non-delivery came unbelievable excuses! Yet, in Dec. 2021, the owner called to tell me MY HOT TUB JUST CAME IN but that it was the wrong one. When questioning that it just came in, he told me he schedules deliveries and knew nothing about the other attempts. He offered me one off the showroom floor which I refused because I wanted the one I ordered and paid for. What was the salesman trying to deliver? And why, in October, did the salesman at first said they only take cash and later changed his mind. The owner claimed he reordered me a new hot tub and it would be in 9 weeks, then it was changed to April 2022. More excuses & he finally delivered in Sept. 2022. The hot tub he brought & installed was damaged beyond repair & inoperable, there was excessive damage to the exterior, a large scratch in the acrylic, a hole in the cover, AND a 21" CRACK in the interior of the hot tub (that someone apparently tried to fix because it was sanded & dull). SEE PICS!!! The owner promised me an upgraded computer system, to include an electric power lifter, to send a repairman to fix it until the new one came in and to repair my yard that he destroyed with his truck. None of these things happened! He couldn't even provide an owner's manual or a copy of the warranty! At no time was I given proof that a new one had even been ordered and he stuck me with an inoperable piece of junk! I requested many times for a refund & they refused because I'm too picky. I never heard from them again & the hot tub still sits. From Oct. 2022 to present, I filed a complaint with the Attorney General's Office which was dismissed one month later because the owner told him he was going to order a new one (without proof)?? I filed a report with the state & local police who couldn't take legal action! A Magistrate's hearing was held & judgment was in my favor for a full refund but I was told I had to collect the money! I put a lien on the business at the Court House. It wasn't until I filed a Writ of Execution for the Allegheny Sheriff's Office to serve them that I was fully compensated! It was with much persistence, educating myself, emails, hundreds of calls (often times unanswered) & more money, that I FINALLY got results. I'm sure they thought I was going to go away! I've heard many complaints & it was brought to my attention that this is NOT the first time they have been served. Speak up! My hope is to prevent this from ever happening to anyone else! IT'S A SHAME A CONSUMER DOESN'T KNOW WHERE TO TURN WHEN SOMETHING LIKE THIS HAPPENS! You shouldn't feel like you are alone! I hope this was helpful! read more

See all