Terrible experience. The woman behind the desk is so unhelpful and at times combative that even…read more you ask her a simple she just responds with countless reasons why they cannot help you. If you're there to buy a hot tub, she says they're out of inventory. If you're looking to buy supplies, she she doubt she has them. If you want to water, she says the water testing machine is broken or unreliable. If you're there to schedule, she says they're booked up For weeks or months and cannot help you. you always walk out of the store feeling like you've been in a tug-of-war. Brutal

They never answer their phone. They never return their phone messages. When they do show up,…read morethey leave a valve open and the pool drains over 6" overnight. They think they are the only game in town and you have to take it. But there are others!

Dover Pools is my first place to stop at . Everybody there…read moreknows what they're doing they help you they guide you through every step possible they have free water testing so I would highly recommend Dover Pools in Milford.

great service as usual and the chemicals I needed were on sale! Very nice staff, selection and…read moreprices

Mark Henderson of Milford Pools and Spa did an exceptional job with our new pool installation. From…read morestart to finish, the crews of skilled laborers demonstrated excellence in their work. Their attention to detail and commitment to customer satisfaction made the experience truly enjoyable. The crews respected our property, as well as our surrounding neighbor's despite the difficult nature of doing this type of work. Putting in a pool is a HUGE endeavor, and like any home remodel, you will encounter unexpected challenges, and I cannot stress enough how open and professional the entire staff at Pools and Spas has been in following up and through with every detail needing tending to. I highly recommend Milford Pools and Spa for anyone considering a pool installation. In addition to their excellent work, I would like to express my gratitude to Milford Pools and Spa for their clear communication throughout the process. (Thank you Mandi and Bob!) Their ability to effectively convey information and address any concerns was/is truly appreciated. Moreover, I am grateful for their dedication in accommodating the unique challenges of our property sight; Buzzy and the guys on concrete, the exceptional Dig Team whose meticulous measurements were executed, and Robert Bricker for the fine electrical! All of those who work for Mark Henderson of Pools and Spas went above and beyond to ensure that the pool installation was a success, and far surpassed our expectations. Thank you, Milford Pools and Spa, for your outstanding service and exceptional attention to detail.

From sales to install and setup could not ask for a better experience and a better group of people…read moreto work with. Very accommodating and informative. All questions answered and time spent was not rushed. Thank you all involved it making this a beautiful and great experience!

Update to last post. Sundance spa lasted 1 month from last repair and now it is broken again…read more Complete piece of crap, and I cannot bear to deal with these folks again. Gonna drain it, and next Spring find a better dealer and product in the area and have a new one installed. I would NEVER buy a Sundance spa again.

In May of 2021, we paid Klenswite $3600 for a new gas pool heater, which died after 3 months of…read moreuse. Klenswite assured us the heater and its main components were covered under the warranty and that they would handle it and either repair or replace the heater for the 2022 season. I began contacting them in early 2022 to get a feel for what they planned to do with no response. Finally, in the spring they said the manufacturer didn't have the necessary part in stock as yet. When I called the manufacturer they assured me that the part was indeed in stock. More phone calls and emails to Klenswite until they left us a voice message saying the part was in and that they'd be out to install it the following week. When I followed up by phone, they informed me that the warranty was null and void due to a water chemistry issue and that we were basically out of luck. Bottom line, we went an entire 2022 season without a heater, sued Klenswite and the manufacturer. and prevailed in recouping our loss. The manufacturer immediately offered to reimburse us half the cost of the heater. When the court asked Klenswite if they were willing to reimburse us the other half, the owner said, ''I guess you've got me by the short ones.'' Case closed!

We chose Smart Pools to install our pool about 5 years ago . We chose them because they were…read moreprofessional, listened , cared about us as a customer , gave us many references and are very intelligent and knowledgeable .They did beautiful work without a hitch. We now rely on them to open and close our pool annually and they are just easy to work with , highly recommend them .

From the owner: Smart Pools is a family-run business with over 30 years of experience building beautiful in-ground…read moreswimming pools in New Jersey. Our owners are educated in civil engineering and other construction related fields, ensuring you get a high quality, functional pool that looks great. Call now for an estimate.

The guys were great, friendly, professional, & fast! Very happy with our first time having them…read moreclose our pool. Looking forward to seeing them next June '26 to open.

Very helpful with a well supplied shop! Let's all use them…read morein their new location Not hard to find and well laid out