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    Hotel Aura

    3.7 (87 reviews)
    ModerateHotels
    Open Open 24 hours

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    Sitting area upon entry of the hotel room
    Antoinette C.

    This was a pretty good hotel. We were here for only 5 hours as we had an early morning flight. The good: dramatically huge rooms, nice hot, steaming showers, heavenly scented toiletries and a quick and efficient front desk staff. The shuttle driver was quick and friendly on the morning of our flight and he did a good job of loading and unloading the luggage in the order people needed their items. The bad: We arrived in time for the last airport to hotel shuttle stop of the night. After waiting for almost 30 minutes, we called the hotel and they told us that the driver had stopped but didn't see anyone. We were there early... We had to Book a very expensive Uber. There was a light in the room that flickered for no reason. We never touched it and it just flickered and made a strange sound. It was very weird. Upon entry to the hotel, you have to lug your suitcases up a few steep steps and there isn't much room to maneuver. The rooms are nice and quiet, but the area in front of the hotel is a major street and we did hear quiet a few sirens throughout the night. The breakfast leaves A LOT to be desired. There were offerings that you could find in an airport vending machine, not many choices to grab and go and very drab looking. I understand that the hotel is run by a family and it's hard to always have what guests want, but if there were more filling options, this review would be a solid 4.

    Outside of hotel

    Great place for the price if you just need to stay the night to catch a flight at SFO. Breakfast is included: waffles, various types of bread, yogurt, boiled eggs, coffee, and a few juices. There is a free shuttle to and from the airport as well. Rooms were clean. Shower pressure pretty good, as well. There's also a Walgreens within walking distance for last minute items. Felt like a pretty safe area.

    Teesha J.

    Clean Friendly front desk, even at our 0130 arrival. Grounds clean. Free breakfast leaves you wanting more. Cereal, toast and danishes is all. Not very many health choices. But it's free ‍ Beds soft and COMFY!!!! Sink and toilet & shower are separate which is nice, except.for the person trying to watch TV while you're brushing your teeth & washing your face. All in all, would definitely recommend to a friend....or stranger who asked Check them out and rest easy

    Blood & hair on toilet base

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    7 months ago

    Great stay.. clean rooms .. the staff was very friendly and went out of their way to be helpful. We would stay there again.

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    2 years ago

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    3 years ago

    Clean, good service, free parking, free breakfast with various choices. The only downside was the water pressure in the shower was very low.

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    2 years ago

    Friendly front desk. Clean and spacious rooms. Comfortable bed and pillows. Will book here again.

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    3 years ago

    Dirty sheets, minimal breakfast..bad tv reception. No one answers the front desk.. had better at half the price

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    Review Highlights - Hotel Aura

    Clean, good service, free parking, free breakfast with various choices.

    Mentioned in 7 reviews

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    Fairfield Inn & Suites San Francisco Airport Oyster Point Area - King Suite Room

    Fairfield Inn & Suites San Francisco Airport Oyster Point Area

    (26 reviews)

    I chose this property specifically for the airport shuttle and had an extremely frustrating…read moreexperience that was made worse by how it was handled. I called ahead in advance twice to coordinate pickup, but was told no accommodation was possible. I ended up paying for an Uber. At check-in, the front desk associate understood the situation and offered to reimburse the Uber, advising me to come down the next morning to have it processed. The experience changed completely when dealing with management. The manager was dismissive, took no responsibility, and explicitly stated that the property is not responsible for honoring ANY of its listed amenities at any given time. Despite the reimbursement being discussed at check-in, I had to follow up multiple times over two days. Even at checkout, I was told it would need to be "looked into" with no clear resolution, which forced me to ask for contact information just to continue following up. The real issue was not the shuttle schedule, but the handling. A simple service recovery turned into an adversarial process that required repeated effort on my part and lacked basic accountability. What made the situation worse was what happened after I left. I had already checked out, my bill had been finalized, and my receipt had been issued. About an hour after checkout, I received a call from the manager. Instead of confirming the reimbursement that had already been discussed, I was asked whether I had parked a car on the property the night prior, followed immediately by being told there would be a $25 parking charge. Parking had never been mentioned at check-in, check-out, or at any point during my stay. I was then told the Uber would be reimbursed for roughly the same amount. The parking charge was processed immediately, while the agreed reimbursement required receipts, additional confirmation, and multiple follow-up emails to complete. The contrast between how quickly the charge was applied and how difficult it was to complete the reimbursement created an unnecessarily adversarial and frustrating experience. I escalated this through Marriott corporate and explicitly requested review beyond the property level. That request was never honored. The case was routed back to the same property management and ultimately closed without any independent response from corporate, even after multiple follow-ups. I opened a second case, and it was again sent back to the same manager, resulting in the same outcome. That lack of follow-through from Marriott was the most disappointing part of the entire experience. As a frequent Marriott guest, this fell well below expectations -- not because of a policy, but because of how the situation was handled and how escalation was ignored.

    I'm in town for some business meetings and this location worked perfectly for access to the airport…read moreand access to the meeting location. It's also relatively close to Burlingame for delicious food. The beds are comfortable and everything was absolutely clean and everything is as expected... But I think what's best is the gentleman at the front desk he was so kind and just very much took care of me. I didn't have any special request other than I needed to check in early to drop a bag for a client meeting. I love that I can count on Marriott to deliver exactly what I need when I'm booking my travel for work

    Best Western Plus Grosvenor Airport Hotel - Queen Suite

    Best Western Plus Grosvenor Airport Hotel

    (264 reviews)

    $$

    Do not stay here. Any issues you raise will be ignored. Customer service is nonexistent. Posting a…read morenegative review may elicit a response, but there is no follow-through. The management at this property is completely ineffective. I stayed here for two nights. The hotel is old and outdated. The mattress is as hard as concrete, providing no rest. My room faced the street, and the traffic noise was constant. The bathtub and shower combo was extremely outdated, and figuring out how to turn on the shower faucet was frustrating. Every floor had an out-of-order sign for ice. Parking costs $10 a night, and I was not offered a waiver for signing up for their "rewards program," unlike a couple in front of me who were. This is clear favoritism. I contacted management via email with no response until the manager, D. Huddleston, saw my online review. Then he responded claiming he had seen my review and would look into it -- which he did not. After following up, They don't have any amenities that any other hotel would have except shampoo and conditioner. They didn't have a microwave or a coffee maker. I still received no response. Save yourself the hassle and avoid this place.

    I think some of the reviews were a bit rough. reservation…read morePricing varied widely with a direct booking via Best Westen providing the best value during my experience. My 3 night experience, was good from the painless checkin though I arrived near Midnight, to the easy approval of a requested late checkout. My stay was over 3 days, and because of how I extended my stay I experienced 2 rooms both at the end of the hall. FYI: Rooms at the end of the hall will result in limited traffic. Both rooms were well maintained, and clean. Because of my sleeping preference I requested and received extra blankets. My queen bed rooms had a mini fridge, beverage machine, comfortable chair to lounge in, and a nice work desk and chair. Bathroom had dispensers for shampoo, body wash, etc. The hotel provides high speed WIFI, affordable coin laundry, emergency toiletries, safe parking for a nominal fee, and a generous breakfast buffet that includes standard, juices, pastries / muffins, scrambled eggs, fruit, cereal, coffee, bread, 3 self serve waffle stations, etc, plus they rotate meat (sausages) and additional starch options (potato / biscuits & gravy). FYI: if in a rush you can request a Togo container from the person responsible for the host / hostess station. The hotel has numerous other features such as a shuttle service, gym, and business services. Plus the location advantage of being across the street from a McDonalds if a guest gets a late night craving for munchies. The Hotel is near both SFO & busy roads, but I used the Amazon / Alexa application via my phone to play white noise when sleeping so that in my case the area activity did not disturb my ability to sleep. Overall it was a very pleasant experience, and I would eagerly recommend this Best Western property.

    Hilton Garden Inn San Francisco Airport North

    Hilton Garden Inn San Francisco Airport North

    (227 reviews)

    $$

    This was a great day... It's in San Francisco and it's near the airport so it was definitely not…read morecheap but I feel like I got a great deal for the area and the staff was wonderful. We met in the lobby with some friends on the second evening and they were very accommodating. They have a wealth of options at their snack bar, and even a breakfast you can buy in the morning, though it is not included. The rooms are very clean and the insulation is great because I did not hear an outside noise the entire time I was there inside my room. The location is epic because it's super close to the airport but also close enough that if you have friends in the area, they can drive to see you and there is plenty of parking. I also walked a short ways and had some great dinner, I would definitely recommend this location and Hilton has done a great job on this one.

    Update a day later: Liza moved us to room 315 what a…read moredifference. I posted photos to compare. Liza and Jaqueline both amazing. Liza was apologetic for the issues in rm 103, and made sure rm 315 was move in ready when we got back from lunch. Came back a week later because we loved this place. But this time around the room not so much. Four of us stayed in room 103. Last week we stay upper floors and the room looked cleaner, fresher, etc.., The carpet in room 103 is a tripping hazard, old and ripped. We didn't want to change rooms because we were exhausted from a straight 8 hour drive. Only reason I have a 3 star instead of a 1 star is because the front desk ladies are fantastic. I heard it was gabbys last day. So at didn't get to see her. Probably on maternity leave. She was prego when at met her. Jaclyn was helpful as always. But Lauren was exceptional. Even after having a long day, and rough time with a previous guest before me, she still gave over the top service. Friendly, helpful, and talked to us more than guest, was more like we were friends. Will we come back? Sure we will but it'll have to be an upper floor better room not a tripping hazard. I'm with a couple senior citizens that nearly fell due to the carpet. I'll post a photo as soon as I can get some bright lights.

    Park Pointe Hotel - Bugs

    Park Pointe Hotel

    (153 reviews)

    $$

    Words cannot describe how bad, but I'll try. The brushed steel/glass facade photo on the booking…read moresites conceals a shoddy, down at the heels dump. No deadbolt. No coat hangers. No coffee available anywhere on property unless you buy the full breakfast buffet, which doesn't open until 10:30. I arrived at 7:30 pm and it took 10 minutes until someone appeared to check me in. The pool has been drained, and there sounds like a family of frogs living in the stagnant water in the middle of the tarp. An extremely good location, paid for with points that were about to expire, are the only positive things I can say. The worst place I've stayed at in decades. A dead hooker under the bed would be an upgrade. Avoid at all costs until there is a total top-to-bottom renovation.

    A very dilapidated place. My room was full of bugs, filthy walls, red (blood?) blotches on window…read moreshade, dirty carpet, only 1 light, other lights had missing light bulbs. Bathroom light very dim - only one of three fixtures in vanity area worked, TV didn't work and no maintenance until the next day. Linens were ok. Staff was very nice and friendly. Front revolving door blocked off and not working, stairs were blocked off in places and unsafe. Walls in room were dirty, needed cleaning and painting. No hairdryer, coffee pot, refrigerator or microwave. Ice machine didnt work. Toilet didnt flush Heavy maintenance needs to be done on the entire facility. Needs a health dept inspection. Many more things were awful, but I think you get the picture. Stay somewhere, anywhere else. Front desk said I would get an adjustment to the room charges due to no TV, but on checking out the staff informed me that the manager denied it. So no rebate as promised.

    Hotel Aura - hotels - Updated June 2026

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