I stayed here for 1 night for business…read more Pros: New hotel, as everything looks and feels clean. Very close to SFO - less than 10 minute drive. Friendly staff Cons: I specifically requested for a quiet room as I was there for business. For some reason they put a family with small children and a dog directly across from me. Around 10pm when I was getting ready to sleep, I hear a dog barking and kids running around in the hallway. On that point, the room walls seem awfully thin. You can hear different, subtle noises that can be distracting to a light sleeper. You can also hear planes fly by so I recommend bringing ear plugs. There is nothing in the area. You'll need to drive if you want to eat somewhere other than the on-site restaurant. No free breakfast

The room was decent for what was needed. Because of my conference schedule, I didn't have time to…read morecheck out their breakfast. The parking price was a bit high for where we were. I didn't have to interact with the employees very much. I liked the room and bathroom layout. This is a decent hotel for a one or two night stay.

We were visiting San Francisco for the first time with our kiddo, and as a mom, I am always looking…read morefor stays that include breakfast. This place served its purpose. We stayed in a suite which allowed us to have a pull out bed for the kiddo to sleep. It was nice to have two TVs but we quickly realized that we were competing with the sound and couldn't hear clearly what we were watching. UGH. Our bathroom was a pretty good size. The fan/vent wasn't working, but the water pressure was solid. There were none of the speciality lotions or soaps we normally find. Breakfast changed every day, and there were at least some cooked foods like eggs, bacon and turkey sausages. A few Costco baked goods like their mini blueberry muffins and bagels but at least it wasn't the whole spread. Conveniently located next to the freeway and relatively quiet. We were also were close to San Bruno and Millbrae. Some awesome places to eat!

I chose this property specifically for the airport shuttle and had an extremely frustrating…read moreexperience that was made worse by how it was handled. I called ahead in advance twice to coordinate pickup, but was told no accommodation was possible. I ended up paying for an Uber. At check-in, the front desk associate understood the situation and offered to reimburse the Uber, advising me to come down the next morning to have it processed. The experience changed completely when dealing with management. The manager was dismissive, took no responsibility, and explicitly stated that the property is not responsible for honoring ANY of its listed amenities at any given time. Despite the reimbursement being discussed at check-in, I had to follow up multiple times over two days. Even at checkout, I was told it would need to be "looked into" with no clear resolution, which forced me to ask for contact information just to continue following up. The real issue was not the shuttle schedule, but the handling. A simple service recovery turned into an adversarial process that required repeated effort on my part and lacked basic accountability. What made the situation worse was what happened after I left. I had already checked out, my bill had been finalized, and my receipt had been issued. About an hour after checkout, I received a call from the manager. Instead of confirming the reimbursement that had already been discussed, I was asked whether I had parked a car on the property the night prior, followed immediately by being told there would be a $25 parking charge. Parking had never been mentioned at check-in, check-out, or at any point during my stay. I was then told the Uber would be reimbursed for roughly the same amount. The parking charge was processed immediately, while the agreed reimbursement required receipts, additional confirmation, and multiple follow-up emails to complete. The contrast between how quickly the charge was applied and how difficult it was to complete the reimbursement created an unnecessarily adversarial and frustrating experience. I escalated this through Marriott corporate and explicitly requested review beyond the property level. That request was never honored. The case was routed back to the same property management and ultimately closed without any independent response from corporate, even after multiple follow-ups. I opened a second case, and it was again sent back to the same manager, resulting in the same outcome. That lack of follow-through from Marriott was the most disappointing part of the entire experience. As a frequent Marriott guest, this fell well below expectations -- not because of a policy, but because of how the situation was handled and how escalation was ignored.

Had to stay the night here due to a delayed flight and overnight layover. The hotel shuttle was…read morevery convenient! If we had a car, parking would be $10 but we did not. Our room was clean and cozy, so we were able to relax after a long day in the airport. The complimentary hot breakfast was delicious, featuring many options such as eggs, potatoes, sausage, waffles, oatmeal, baked goods, fruit, rice, and more. Would stay here again.

Upon checking in, wanted to put my valuables in the room safe. the safe door would not open. They…read morecalled maintenance. He came and said he needed a special code which for some reason they could not access the code. They said they could repair in the morning . morning came no one called...??? No one contacted me. I guess they never made a notation of it. I did not go down to the lobby to try to beg them to fix it..... TERRIBLE customer service...!!!! The room was outdated however they were clean .

Spent a night here before heading to the airport. The area is safe and quiet. The room is clean and…read moreit has everything you need for your stay. My room came with a little kitchen with a full-size fridge, stove, and microwave. There's some packaged/frozen food at the front lobby, so you can always go to the front and get something to eat. There's also a dining area that you can sit at or you can bring it to your room. This is a dog friendly hotel, so don't be surprised if you hear noise in the middle of the night. I was awakened at 4 AM from some dog, whining and barking. I love dogs and I know the owners were trying to calm it down, but it woke me up. Luckily it didn't take long for me to get back to sleep. Breakfast is included and I was told it's between 6-9.

Late check in was smooth. Excellent customer service by…read morestaff. The hotel rooms are clean and comfortable. Overall experience was excellent.

Not the best, but the worst. I was a little scared coming into this hotel, it looks rough, but…read morethe staff was nice, friendly and got me checked in. The room is decent sized, clean, but the view isn't great. I don't know if id stay here again, probably not, but its not bad

Dynamic pricing is a little tough. Although I wasn't coming to San Francisco for the Workday…read moreConference, I was subjected to conference prices which meant that all of the hotels in the city were a minimum $1000 per night. Because of that, we opted for the Four Points, which is an airport hotel near SFO. The room was still around $375 per night, a steep price for a Four Points and an airport hotel. What made up for this was that the staff was lovely. The front desk was friendly and personable, making the stay more enjoyable. The room was solid and I had no complaints about it. The lobby area is small but there is a restaurant where we were able to post up and get some work done. Although the trip was quick, the hotel did the job!

Booked here to stay the night before our flight, bonus they also have a long term parking lot for…read morethose flying. Check in was easy, its a large property with multiple buildings. We were on the 2nd floor in the 2nd building. Outside of the hotel looks much rougher than the inside. The room was clean, be aware there is no microwave or fridge in the rooms. Water in the shower takes quite a bit of time to get warm enough to get in, they did not provide wash cloths or soap on the sink only shower gel affixed to the shower wall. The door between the sink and bathroom/shower area was a pocket door that was loud & squeaky (not a big deal with just my spouse and I) the fan in the bathroom did not work and there was a large patched hole in the pocket door that was painted an odd color. We were here just for the night and we were really didnt sleep much with the excitement of our upcoming flight. Budget friendly. There is also an ihop right next to the lobby so you can eat around the clock.

Had to book a last minute stay but couldn't book online because it was going into the next day. I…read morecalled and spoke to a lady who helped book the room. She was pleasant enough and because I was still an hour away drive from the hotel, she said she would make a note on the reservation that we wouldn't be in until 3a so the hotel wouldn't cancel our room. After taking our CC info, we were relieved to know we had a room for the morning. Fast forward to 3a when we tried to check in.. our room had been canceled. Supposedly I had said we'd be there in 10 minutes (absolutely no way i would've said this coming from SJ to SF). We tried to book while at the hotel and the front desk person said we couldn't. I'm just not understanding why phone agent would take my CC info knowing my room would most likely get canceled. Obviously making a note in the system didn't help. Why couldn't she have contacted the hotel front desk person for us to make sure? Also, since our room was canceled and there was definitely a room available when we arrived (assuming it wasn't the only room available and didn't get booked within the hour we made the reservation until arriving).. why couldn't we book that same room? In any case, we were super tired at 3a hoping to get some sleep before flying out of SFO but instead had to find another room. Highly annoyed.

I stayed here for a work trip for an entire trip. There were hiccups throughout my stay but I think…read morethis depends on individual preferences. First off, this is close-by SFO airport and if you are not local to SF, if you stay elsewhere, the traffic going back to the airport can be stressful. There is a parking fee per night of stay ($35 during my stay last week). Your room key is your card pass to the parking lot for most guests. Diamond tier have a more reserved parking spots near the entrance of the hotel. However, when I tried the key cards during my first day of stay, both cards weren't working. There is a help button which they buzzed me in afterwards. Throughout the entire week, the gate at Corporate drive was closed, no coming in and out so I would always have to go around. There was not a day that I didn't try to push the help button because my cards were not working even after asking for it to get check by front desk. Let me just say that all of the front desk agents are great, helpful and informative. With so many amenities, they try their best to explain each information to every guest. The hotel has 4 elevators. 2 at front and 2 at the back. You need to tap your hotel key card before you can push any floor buttons. I stayed in one of their newer rooms, the thermostat was set to a certain temperature. I did not felt any difference even when I changed it. I did not voiced this out because I was in and out of my room a lot. Breakfast is complimentary and they have happy hour every day. Overall, my room was clean but housekeeping was not replenishing everything they took out of my room. Any of my used towels that were not on the floor were taken but not all were replaced. I was not able to use the pool but I saw many kids playing in it during my stay. I can't say anything about the fitness center as I wasn't able to use it either due to my work schedule. If you are light sleeper, you will hear airplanes taking off at any time of the day even when at night.

Dinner Service Evaluation…read more Date: June 21, 2026 Time: 7:00 PM I would like to recognize Vanessa R. for providing exceptional service during our dinner. From the moment we arrived, she was welcoming, professional, and attentive. She made us feel comfortable and valued as guests. Vanessa R. demonstrated excellent customer service by being friendly, knowledgeable about the menu, and responsive to our needs throughout the meal. Our food was served promptly, and she regularly checked in to ensure everything met our expectations without being intrusive. Her positive attitude, attention to detail, and genuine hospitality greatly enhanced our dining experience. Thanks to Vanessa R., our dinner was enjoyable, relaxing, and memorable. She is a great asset to the team, and we truly appreciate her outstanding service. Rating: 5/5 Stars

Diamond Member here. Booked on Hilton app and was able to check in with a digital key on my phone…read morerather than checking in the front desk. Parking is $25 even though it's not gated and parking lot is abundant. You need a dashboard car permit in case you get towed. Since I'm a diamond member, the $25 fee was waived. Overall, not a bad place to stay. No free breakfast There's a few Hilton hotels a few blocks away but this was cheaper than the other ones for just one night stay in South SF

Update a day later: Liza moved us to room 315 what a…read moredifference. I posted photos to compare. Liza and Jaqueline both amazing. Liza was apologetic for the issues in rm 103, and made sure rm 315 was move in ready when we got back from lunch. Came back a week later because we loved this place. But this time around the room not so much. Four of us stayed in room 103. Last week we stay upper floors and the room looked cleaner, fresher, etc.., The carpet in room 103 is a tripping hazard, old and ripped. We didn't want to change rooms because we were exhausted from a straight 8 hour drive. Only reason I have a 3 star instead of a 1 star is because the front desk ladies are fantastic. I heard it was gabbys last day. So at didn't get to see her. Probably on maternity leave. She was prego when at met her. Jaclyn was helpful as always. But Lauren was exceptional. Even after having a long day, and rough time with a previous guest before me, she still gave over the top service. Friendly, helpful, and talked to us more than guest, was more like we were friends. Will we come back? Sure we will but it'll have to be an upper floor better room not a tripping hazard. I'm with a couple senior citizens that nearly fell due to the carpet. I'll post a photo as soon as I can get some bright lights.

Great location and a solid hotel. Rooms are pretty spacious and it's a good set up overall. Beds…read moreare comfortable too. Shower stall seems to be leaking water no matter how much you close the door, that was a bit annoying. They also have a complimentary coffee/tea/ water station near check-in but it's not stocked well. So most of the time when I wanted to make a cup of tea, there was either no tea or no hot water. But that's not a big deal.

great location but no one at front desk late, smells really bad in lobby and when walking to our…read morerooms, tough to get a hold of anyone over the phone and a shower like hilton garden inn! the room we got was nice and spacious, and they gave us late check out got the receipt by email and saw that my girlfriend's card was charged instead of mine, after attempting to change it earlier this afternoon. Also did not know there was parking tax. Probably wouldn't stay here again

The hotel is not bad, just need some cleaning and renovation. The location & the price were good.read more

This place is a horror movie waiting to happen. I came from the Travelodge across the way, hoping…read moreto have a better experience than my last two at the previous hotel. Welp.... My partner booked this place without reading reviews. Not quite his fault though because the photos for park pointe are very outdated and the grounds look post-apocalyptic. Think the walking dead. The grass is dead and yellow, the weeds and bushes on site and below the stairs are overgrown and not maintained, there are units that are completely abandoned, used to store piles of old mattresses, with yellow and green algae stained windows. Crazy thing is, they have signs posted on the sides of their building saying things like "I know our location will have you wanting to book with us once" or something. They know they look horrible. The photos online are showing a more lush, clean, bright Park Pointe Hotel- but the photos are from six years ago. Like I said, this place is an eye sore and will have you questioning how they're able to still run a business like this. Within three hours of check in, the power went out in the bathroom. The carpets smelled old and of mildew. The print on the carpet had disappeared completely on 85% of the room. The phone looked stained with a rust colored substance, there were drain flies just chillin on the walls and pillows, it was humid and smelled so much by the evening, I had to step out of the room to breathe. I asked my partner to check with the front desk to see if we could change rooms. The man at the desk said there was nothing available so I decided to speak to them myself. I was upset and expressed my disappointment and told him the room was horrible. He offered a refund and we were quick to accept. I still can not wrap my mind around how this place has passed any of its inspections. Anyway, never again. BEWARE