I stayed here for 1 night for business…read more Pros: New hotel, as everything looks and feels clean. Very close to SFO - less than 10 minute drive. Friendly staff Cons: I specifically requested for a quiet room as I was there for business. For some reason they put a family with small children and a dog directly across from me. Around 10pm when I was getting ready to sleep, I hear a dog barking and kids running around in the hallway. On that point, the room walls seem awfully thin. You can hear different, subtle noises that can be distracting to a light sleeper. You can also hear planes fly by so I recommend bringing ear plugs. There is nothing in the area. You'll need to drive if you want to eat somewhere other than the on-site restaurant. No free breakfast

Took over 50 minutes to check in due to lack of staffing. Aircondition did not work and it took…read moreforever 40 minutes to get someone to come and fix it and to top it off, the shower did not work in the morning. I would not go back to this place.

Surprisingly a really nice hotel. We had the a/c on all night so there was no issue with the…read moreairplane noise. The bed was comfortable, water pressure in the shower was good, and the room was clean. My son loved the do it yourself waffle and I have to say, this was the best breakfast I've had at a non fancy hotel. This ended up being a nice stay and thank you to the friendly front desk person at check in for starting off my trip on a positive note.

Stayed here for two nights…read more It's a simple hotel, nothing special. The rooms were decent size for a one bed, but the location was near warehouses and nothing was walkable. Showers are clean and also decently large. It is next to the airport, though, so get ready for loud airplane noises all night long... Morning coffee was not drinkable and with nothing walkable it was disappointing not having a good cup of coffee to start the day off with.

Had to stay the night here due to a delayed flight and overnight layover. The hotel shuttle was…read morevery convenient! If we had a car, parking would be $10 but we did not. Our room was clean and cozy, so we were able to relax after a long day in the airport. The complimentary hot breakfast was delicious, featuring many options such as eggs, potatoes, sausage, waffles, oatmeal, baked goods, fruit, rice, and more. Would stay here again.

Do not stay here. Any issues you raise will be ignored. Customer service is nonexistent. Posting a…read morenegative review may elicit a response, but there is no follow-through. The management at this property is completely ineffective. I stayed here for two nights. The hotel is old and outdated. The mattress is as hard as concrete, providing no rest. My room faced the street, and the traffic noise was constant. The bathtub and shower combo was extremely outdated, and figuring out how to turn on the shower faucet was frustrating. Every floor had an out-of-order sign for ice. Parking costs $10 a night, and I was not offered a waiver for signing up for their "rewards program," unlike a couple in front of me who were. This is clear favoritism. I contacted management via email with no response until the manager, D. Huddleston, saw my online review. Then he responded claiming he had seen my review and would look into it -- which he did not. After following up, They don't have any amenities that any other hotel would have except shampoo and conditioner. They didn't have a microwave or a coffee maker. I still received no response. Save yourself the hassle and avoid this place.

Spent a night here before heading to the airport. The area is safe and quiet. The room is clean and…read moreit has everything you need for your stay. My room came with a little kitchen with a full-size fridge, stove, and microwave. There's some packaged/frozen food at the front lobby, so you can always go to the front and get something to eat. There's also a dining area that you can sit at or you can bring it to your room. This is a dog friendly hotel, so don't be surprised if you hear noise in the middle of the night. I was awakened at 4 AM from some dog, whining and barking. I love dogs and I know the owners were trying to calm it down, but it woke me up. Luckily it didn't take long for me to get back to sleep. Breakfast is included and I was told it's between 6-9.

Late check in was smooth. Excellent customer service by…read morestaff. The hotel rooms are clean and comfortable. Overall experience was excellent.

Dynamic pricing is a little tough. Although I wasn't coming to San Francisco for the Workday…read moreConference, I was subjected to conference prices which meant that all of the hotels in the city were a minimum $1000 per night. Because of that, we opted for the Four Points, which is an airport hotel near SFO. The room was still around $375 per night, a steep price for a Four Points and an airport hotel. What made up for this was that the staff was lovely. The front desk was friendly and personable, making the stay more enjoyable. The room was solid and I had no complaints about it. The lobby area is small but there is a restaurant where we were able to post up and get some work done. Although the trip was quick, the hotel did the job!

Not the best, but the worst. I was a little scared coming into this hotel, it looks rough, but…read morethe staff was nice, friendly and got me checked in. The room is decent sized, clean, but the view isn't great. I don't know if id stay here again, probably not, but its not bad

They need to pick up the goddamn phone when someone tries to call him. I'm sitting in a dark room,…read morewith no lights. They promised to send someone out to fix the lights, at 3:00 p.m., but instead they sent them out at 9:00 a.m., waking me up after I just got off work at 7:00 a.m. Now it's after 3:00 p.m., they haven't showed, and they're not picking up their phone at all. Either from the inline phone, or by calling them directly. Is this place a joke?

There's a reason this joint has only 2.8 stars across 3,600 reviews -- their so called customer…read moreservice (more like 'customer rejection'!) was unnecessarily mean spirited and obnoxious. My step daughter lives about a hour away from this place and recently simply needed a quiet comfortable place near SFO to hold an important, competitive job Zoom interview before jumping on an airplane. So she booked a room for the night, planning to get there early in the morning to set up for the call but upon arrival the Manager informed her the room had been canceled as a no-show. It's one thing to have a policy and to convey it gently and courteously (while perhaps finding a solution). It's another thing to be completely unhelpful to somebody needing nothing more than a quiet place for a few hours. The manager showed no compassion, flexibility, imagination, or humanity. My daughter in law was forced to hold the interview outside - with traffic and airplane noise, not to mention an unhoused individual bugging her. (BTW: Not unexpectedly, the interview did not go off well despite my daughter in law's creativity, resilience, and determination.) The manager of this facility was rude and obstinate and should not be in the 'hospitality' Industry feigning the care and well being of customers. Shame on you! I hope this review drops your ratings down to 2.5 stars! This place should be avoided until they clean up their mess!

I stayed here for a work trip for an entire trip. There were hiccups throughout my stay but I think…read morethis depends on individual preferences. First off, this is close-by SFO airport and if you are not local to SF, if you stay elsewhere, the traffic going back to the airport can be stressful. There is a parking fee per night of stay ($35 during my stay last week). Your room key is your card pass to the parking lot for most guests. Diamond tier have a more reserved parking spots near the entrance of the hotel. However, when I tried the key cards during my first day of stay, both cards weren't working. There is a help button which they buzzed me in afterwards. Throughout the entire week, the gate at Corporate drive was closed, no coming in and out so I would always have to go around. There was not a day that I didn't try to push the help button because my cards were not working even after asking for it to get check by front desk. Let me just say that all of the front desk agents are great, helpful and informative. With so many amenities, they try their best to explain each information to every guest. The hotel has 4 elevators. 2 at front and 2 at the back. You need to tap your hotel key card before you can push any floor buttons. I stayed in one of their newer rooms, the thermostat was set to a certain temperature. I did not felt any difference even when I changed it. I did not voiced this out because I was in and out of my room a lot. Breakfast is complimentary and they have happy hour every day. Overall, my room was clean but housekeeping was not replenishing everything they took out of my room. Any of my used towels that were not on the floor were taken but not all were replaced. I was not able to use the pool but I saw many kids playing in it during my stay. I can't say anything about the fitness center as I wasn't able to use it either due to my work schedule. If you are light sleeper, you will hear airplanes taking off at any time of the day even when at night.

Dinner Service Evaluation…read more Date: June 21, 2026 Time: 7:00 PM I would like to recognize Vanessa R. for providing exceptional service during our dinner. From the moment we arrived, she was welcoming, professional, and attentive. She made us feel comfortable and valued as guests. Vanessa R. demonstrated excellent customer service by being friendly, knowledgeable about the menu, and responsive to our needs throughout the meal. Our food was served promptly, and she regularly checked in to ensure everything met our expectations without being intrusive. Her positive attitude, attention to detail, and genuine hospitality greatly enhanced our dining experience. Thanks to Vanessa R., our dinner was enjoyable, relaxing, and memorable. She is a great asset to the team, and we truly appreciate her outstanding service. Rating: 5/5 Stars

Stayed here over labor day weekend, needed a little getaway and a place to stay for an event in…read morePacifica. Check-in at the front desk was easy. The room is clean and toiletries were stocked up. There is a microwave and a mini fridge!l in our room. Price is affordable Notes: -Parking is ample but there is a daily fee, and would need you to place the parking pass on your vehicle's dashboard -No free breakfast but there is a restaurant on site -Starbucks and a few restaurants are within a 15-min walk or a 3-min drive -Family Friendly but no pool on-site -45 min drive (with no traffic) to most SF tourist spots -There's a QR code to leave a tip, if you don't have cash on hand. I'd give Hilton Garden SF-Airport North - 5 stars!

Diamond Member here. Booked on Hilton app and was able to check in with a digital key on my phone…read morerather than checking in the front desk. Parking is $25 even though it's not gated and parking lot is abundant. You need a dashboard car permit in case you get towed. Since I'm a diamond member, the $25 fee was waived. Overall, not a bad place to stay. No free breakfast There's a few Hilton hotels a few blocks away but this was cheaper than the other ones for just one night stay in South SF

Great location and a solid hotel. Rooms are pretty spacious and it's a good set up overall. Beds…read moreare comfortable too. Shower stall seems to be leaking water no matter how much you close the door, that was a bit annoying. They also have a complimentary coffee/tea/ water station near check-in but it's not stocked well. So most of the time when I wanted to make a cup of tea, there was either no tea or no hot water. But that's not a big deal.

great location but no one at front desk late, smells really bad in lobby and when walking to our…read morerooms, tough to get a hold of anyone over the phone and a shower like hilton garden inn! the room we got was nice and spacious, and they gave us late check out got the receipt by email and saw that my girlfriend's card was charged instead of mine, after attempting to change it earlier this afternoon. Also did not know there was parking tax. Probably wouldn't stay here again

The hotel is not bad, just need some cleaning and renovation. The location & the price were good.read more

This place is a horror movie waiting to happen. I came from the Travelodge across the way, hoping…read moreto have a better experience than my last two at the previous hotel. Welp.... My partner booked this place without reading reviews. Not quite his fault though because the photos for park pointe are very outdated and the grounds look post-apocalyptic. Think the walking dead. The grass is dead and yellow, the weeds and bushes on site and below the stairs are overgrown and not maintained, there are units that are completely abandoned, used to store piles of old mattresses, with yellow and green algae stained windows. Crazy thing is, they have signs posted on the sides of their building saying things like "I know our location will have you wanting to book with us once" or something. They know they look horrible. The photos online are showing a more lush, clean, bright Park Pointe Hotel- but the photos are from six years ago. Like I said, this place is an eye sore and will have you questioning how they're able to still run a business like this. Within three hours of check in, the power went out in the bathroom. The carpets smelled old and of mildew. The print on the carpet had disappeared completely on 85% of the room. The phone looked stained with a rust colored substance, there were drain flies just chillin on the walls and pillows, it was humid and smelled so much by the evening, I had to step out of the room to breathe. I asked my partner to check with the front desk to see if we could change rooms. The man at the desk said there was nothing available so I decided to speak to them myself. I was upset and expressed my disappointment and told him the room was horrible. He offered a refund and we were quick to accept. I still can not wrap my mind around how this place has passed any of its inspections. Anyway, never again. BEWARE