So far, so good....have stayed here before and it's usually a pretty good spot...free breakfast and…read morethe room are clean....somewhat on the smaller side but good nonetheless...bathrooms are nice as well with a decent shower set up....AC worked well and it was otherwise pretty quiet.....all in all this was a positive experience and a major plus For US to attend...

Horrible service, I stayed here for one night for some night work I was scheduled for, I spoke to…read morethe front desk and ask if I could pay for late check out , he told me no and assured me that I could stay till 1pm . I thought that was perfect I need some extra hours in the room due to my crazy schedule. I was woken up 3 times at 11:00 then at 11:45 then again at 12:00 they knocked 3 times if you don't answer then they come in . House keeping had no respect to waiting for my to check out . They kept checking to see if I was there still . I got so frustrated after barely getting sleep I left . I told the front desk and all they said was we are sorry . I won't ever come back here again

$20 deposit required at check in! Additionally there is a $15 parking fee as well! Rooms are NOT…read morethoroughly cleaned as evidenced by the stains in the refrigerator! Also the hotel advertises free breakfast but the booking site requires you to pay $37 for it! The front desk assigned me the wrong room at check in even though I had booked for a studio king! Aside from the above mentioned issues I was pleased with the wide range of amenities here which include: an outdoor basketball court, swimming pool, fitness center, business center, conference room, guest laundry, snack pantry, complimentary WiFi, 24/7 staffed front desk, outdoor patio with fire pit as well as barbecue grills! Inside the rooms you get flat screen TV with internet TV to stream YouTube, a sofa bed, ironing amenities, full length mirror, full kitchenette with electric cook top, microwave, refrigerator, coffee maker, cooking utensils, toaster, dining table with two chairs, hair dryer, wall mounted shampoo and body wash!

Good location. Busy hotel. Early morning guests are noisy. Rooms definitely aren't soundproof…read more Our room was spacious. The highlight was the high toilet. Our knees appreciated it. THANK YOU. Didn't like that the sink was actually located outside the bathroom. Disturbing to whoever is still in bed. Housekeeping was efficient and we liked that the room had extra towels stocked in the closet. Overall, our second stay within 3 years was good. We would stay again but ask for a room closer to the front.

I was able to park no problem, entered through the steps and Stacey greeted me and walked us to the…read morestand checked us in. Explained happy hour was going on and how the layout of the hotel was. She was great, the room could have been nicer, tv didn't work. Lorenzo at the bar was great. Everything was great other than the quality of the rooms. Thank you Stacey and Lorenzo

We have gone to Embassy Suites + Hilton hotel locations over the years and this is the first one I…read morewill not return to. The good parts: *Parking was always available. *The free breakfast was really good, particularly the made to order omelets. *The location was ideal for going to the Rose Bowl. The bad: *Parking was $20 a day and you had to enter and exit using your key card, which didn't work every time. *The staff is not friendly whatsoever. *Our room was really gross. The shower floor was brown, the carpet wasn't vacuumed, and the tables were sticky. We had to wear shoes throughout the room including in the shower because it felt very unclean. The lampshades were falling off like there was a brawl in the room and the drains seemed to be clogged when we ran the sink or shower water. *The elevators were incredibly sketchy and weird. Only 6 people can fit in one at a time so we were stuck waiting with our luggage for quite a while. *They made me provide a credit card for a $200 deposit EACH night, which I knew nothing about until checking in. *The snack bar is a straight up scam. $20 for two small bags of chips and a bottled water?? I get that they need to make a profit but double the price is absurd.

I don't know what the other Yelpers are talking about with their negative, bad reviews, but I had a…read moregreat 3 nights and 4 day stay at this marvelous, gorgeous, beautiful, lovely, quiet, clean hotel. The list can go on and on. Checked in with Victor at the front desk and he was somewhat pleasant, I wanted to use my Triple A card and he wouldn't budge at all. I don't know if he is aware of the benefits of Triple A or not, but didn't accept my card. Moving forward with the rest. I was staying here on the 28th of May and checked out on the 31st of May. Needed to get away from my crazy ass neighbors and it was also work related. Victor was helpful in some areas. I told him that I need a room that is quiet, and he suggested 9th floor room #913. Walked into the room and everything was just super comfortable. My window was facing the beautiful mountains. Had way too many restaurants within walking distance. Amenities are: big TV that actually had my name on it, welcoming me into the hotel, mini fridge, I asked for a microwave(upon request), and by the time I came back from dinner, the microwave was already there. King size bed, standard size couch with a small round table and a leg rest. Big closet along with lots of drawers, and iron/ironing board, a laundry facility on the 2nd floor, the Bistro restaurant that kind of had weird hours. I'll get to that in a minute. Had a coffee machine with all the belongings that comes with it, gym(open 24/7),restrooms all around. Inside the lobby, around the pool and jacuzzi area, had a mini market with a lot of late night snacks from Ramen, Chips, Cookies, Frozen Food, Beverages and also a microwave for their guests. It had a Banquet hall and also a couple of meeting rooms. The entire hotel along with the lobbies, were super clean. Had a blow dryer, clean, crisp towels in the bathroom and the cutest shower curtain that I have ever seen inside a hotel's restroom. It looked like a bridal dress from the 50's 60's era. That cute. Presure of the water was not that good. Understandable, they are conserving water. Restaurant was fairly a large size with great people working there with FANTASTIC HOSPITALITY. They also had a small menu to choose from. Had breakfast and dinner.Ate there twice. Great, affordable prices. Also for Starbucks lovers, they have coffee. They don't have room service which was ok with me, you place your order on your app, or on the phone, go downstairs and pick it up. Special thanks to Meg, one of the most cheerful, upbeat, full of love and energy who works in the restaurant. Rosie was nice too. Bed, pillows, sheets were very comfortable.A/C was working perfectly. They also had a desk and a chair. Tried both their unique pools, and the jacuzzi. Both very clean and everything was SUBLIME!!! Free parking, Free Wi-Fi, had extra pillows and blanket inside the closet. Restaurant hours were weekdays 6AM-10AM. Weekends 7AM-11AM. Don't have lunch, only dinner that opens from 5PM-10PM. Full bar & 2 elevators that were working perfectly.. Appreciate all of you. Would like to extend my thanks to Victor, Will, Lily, Meg, Rosie, Evan, and Carl. Last but not least, management and Courtyard by Marriott Hotel. Will I stay here again? ABSOLUTELY YES!!! 10/10!

ok as hotels go, but the policy of maid service only every THREE nights does not work. only 2 paper…read morecups and coffee supplies in the room. and only 2 minimal trash receptacles. re-use paper cups? make coffee with What? do better.

Rachel made me the best coffee , I love it , she is the best , the best coffee everread more

Great hotel with exceptional staff. Everyone was genuinely friendly, welcoming, and eager to help…read more The property is beautifully maintained, and the rooms are spacious, comfortable, and feel luxurious. The only reason I'm giving it four instead of five stars is the mandatory valet parking. There is no self-parking option, which can be inconvenient if you prefer to park your own vehicle or come and go frequently. Other than that, I had a great stay and would definitely recommend this hotel.

Really clean hotel, nice and helpful staff plus it's conveniently located. Have been here for…read morealmost a week for work but will definitely stay here again if I have work in this area.

This feedback is regarding the customer service I received after my stay. I booked a room while…read moretraveling to attend a funeral in the area. I checked in after 10 PM and checked out before 10 AM--I simply needed a place to rest after a seven-hour drive and to shower and prepare for the service. After returning home, I reviewed my charges and noticed an additional $5.00 fee on top of the room rate. When I called the front desk to inquire, I was told the charge was for water in the room. I explained that I did not use the water and that it was still there when I checked out. I also shared that I have a photo, as I make it a habit to record a video of the room upon departure for my records. I was then asked to provide a photo with a clearly visible date and time stamp so it could be forwarded to a manager for review. Given the amount of money I have spent with Hilton, it is disappointing to feel as though my honesty is being questioned over such a minor charge. This is not about the $5.00--it is about the principle. I am being charged for something I did not use. If that level of proof is required from guests, it would only be fair for the hotel to provide similar documentation showing the item was missing upon my departure. That expectation would clearly be unreasonable, which is exactly my point. I was told a manager would contact me directly, but I have not received any follow-up. I am very disappointed with the lack of customer service, accountability, and respect shown in this situation. Amaiya D. and Martin P., I urge you to do better and treat each customer as you would want to be treated.

The staff was AMAZING! The rooms were nice and our dog loved it…read more We had to move out of our house for a week while they painted it. The hotel could not be more accommodating. Friendly greetings from all the front desk personnel with a particular thank you to James and Tiffany! Waves and hello's for our pup. 10/10

This place used to be decent but has gone downhill…read more Parking is difficult at times. Service is not good. Breakfast used to be ok, but now they don't bring out the food and just place limited amount of items out. If you are ok with eating waffles every day you'll be ok. Avoid this place if you can.

I checked into Extended Stay America with my disabled mother and our emotional support animal…read more(ESA). We were charged a $25 pet fee for additional cleaning, but unfortunately, the room was not clean upon arrival. There was human hair on the kitchen countertop, desk, and bathroom. When I pulled out the sofa bed, it still had dirty sheets on it and was filled with crumbs, dirt, and more human hair. We also found roaches and spiders in the room. The stovetop and exhaust hood were dirty and showed signs of rust. The condition of the property outside the room wasn't much better. The hallways had an unpleasant odor, and sections of the hallway carpet were wet. The complimentary grab-and-go breakfast area was dirty and had run out of coffee. The staff members I interacted with were friendly, but the front desk was often unattended when assistance was needed. The key cards were also difficult to use on the common area doors. The laundry room was out of order during our stay. I also paid the additional $5.99 for the enhanced internet service, but it stopped working several times throughout the day, making it unreliable. Overall, we only stayed two days. While I appreciate the kindness of the staff, the cleanliness, maintenance, and reliability of the amenities fell well below expectations. Based on this experience, I don't see us returning to this Extended Stay America location.

Front desk, Night Shift personnel was very rude and did not even try to help us with our…read morereservationand she had us travel to other location be told at the right location.Then we had to call booking .com to actually have a rep.speak to her as we waited for a response and she was rude to them too..