So far, so good....have stayed here before and it's usually a pretty good spot...free breakfast and…read morethe room are clean....somewhat on the smaller side but good nonetheless...bathrooms are nice as well with a decent shower set up....AC worked well and it was otherwise pretty quiet.....all in all this was a positive experience and a major plus For US to attend...

When you go to a Hampton Inn, you are assured a familiar standard in your experience. This one is…read moreno different compared to others. I've stayed at many Hampton Inns through the years to confidently say that. I'm not from this area but just from driving around it looks like a fine area. Lots of stuff around (restaurants, eateries, fast food, the mall, etc). I guess only con is it looks like there is constant traffic as it seems to be a hub for lots of amenities for the area. With that said the property looks kept up well. The lobby is pleasant and warm. Front desk person at 11PM was still energetic and professional. I didn't check all the amenities as this was a 1 night quick rest stop, but I did see an outdoor pool that closes at 9PM (not sure if heated) and no separate hot tub. The halls to the rooms are bright and dont look eerie at all. The rooms are fairly up to date being very utilitarian and functional. Tiny--by today's standards TV. Conveniently placed outlets with USB ports. There are 2 desks to work on. There are the ever so important microwave and minifridge with coffee maker. Beds and linens were up to par--both being good and comfortable. The HVAC system was adequate with a noticeable hum but no rattles. AC blows nice and cold--period. The bathroom is small, functional, and seems more recently updated than the room itself. Toilet seat is still the cheap low height. Con so far is the following: The bathroom door is a barn door. It serves to close the built in closet when bathroom door is open, and close the bathroom door itself when it use. It has a nice mirror to check yourself out. HOWEVER, there is NO LOCK ON THE BATHROOM BARN DOOR. So when you go to use the bathroom, you slide the barndoor shut but there is nothing preventing shared guests to simply go in there when in use. Bring back the standard door, as in this case function trumps fashion. As with all Hampton Inns--breakfast is included. It's the usual faire and quality if you have been to a Hampton Inn property before. Not much has changed in that for a decade or more. It's doable. Lots of carbs/breads/starches, yogurt, egg, potatoes, coffee, cereal, make your own waffle, etc. Overall another pleasant stay, but not perfect.

$20 deposit required at check in! Additionally there is a $15 parking fee as well! Rooms are NOT…read morethoroughly cleaned as evidenced by the stains in the refrigerator! Also the hotel advertises free breakfast but the booking site requires you to pay $37 for it! The front desk assigned me the wrong room at check in even though I had booked for a studio king! Aside from the above mentioned issues I was pleased with the wide range of amenities here which include: an outdoor basketball court, swimming pool, fitness center, business center, conference room, guest laundry, snack pantry, complimentary WiFi, 24/7 staffed front desk, outdoor patio with fire pit as well as barbecue grills! Inside the rooms you get flat screen TV with internet TV to stream YouTube, a sofa bed, ironing amenities, full length mirror, full kitchenette with electric cook top, microwave, refrigerator, coffee maker, cooking utensils, toaster, dining table with two chairs, hair dryer, wall mounted shampoo and body wash!

Good location. Busy hotel. Early morning guests are noisy. Rooms definitely aren't soundproof…read more Our room was spacious. The highlight was the high toilet. Our knees appreciated it. THANK YOU. Didn't like that the sink was actually located outside the bathroom. Disturbing to whoever is still in bed. Housekeeping was efficient and we liked that the room had extra towels stocked in the closet. Overall, our second stay within 3 years was good. We would stay again but ask for a room closer to the front.

I generally like Embassy Suites for their spacious rooms and cooked to order breakfast. I was…read morelooking for a daycation experience for my kids, so I booked a day room through Resort Pass. The room was reserved for 9am-4pm. Check-in was not as welcoming as I would expect. The person who checked us in wasn't rude or anything, she just seemed very uninterested in helping me. She didn't bother to explain to me what room we were in, how to find it, point us to the elevators. Just, "Here are your keys." She was going through the motions. I had questions about parking and her response was, "I dunno. I need to ask my boss," with no offer to actually ask and follow up. Maybe our early check-in threw off her morning routine. But if day rooms are a service offered, then staff should treat folks who pay for one like guests. The room itself was spacious and clean--we really liked our room. One of the elevators was out of order, and as a rule, each car only holds 6 people. The lobby had plenty of cozy spaces to get work done or just chill. The gym is quite small, with 3 treadmills, 2 ellipticals, and a basic set of weights. The AC in there wasn't working (in July) and the water dispenser was empty (I repeat, in July). Sure, I could've purchased water in the lobby, but I was annoyed and didn't want to give them more money for water. Instead, we chose to go on a quick snack and water run to 7-eleven. The indoor pool was nice and empty when we used it. I wish the fans in there were quieter so my family and I could hear each other talking. The towel stations needed attention. There were only 4 towels available and one of them was stained. I imagine this would be taken care of after most guests check out at 11. But if a hotel offers day rooms, they should be ready to provide pool towels. I'll still come back. As other reviewers have mentioned, this is an older hotel, but it's decent for the price. It's also in a great location, right next to The Derby and adjacent to so many restaurants and take-out spots. Overall, my family enjoyed our daycation at Embassy Suites. I hope the hotel will tend to the little details that make a stay pleasant for future guests.

I rarely leave reviews, but after dealing with Stacey at the front desk, I feel obligated to warn…read moreother guests. After my stay, I was charged a smoking fee. When I called the hotel, Stacey confidently told me cigarettes had been found on the floor of my room. She claimed the room smelled like cigarette smoke. She claimed she had inspected the room herself. She claimed she had taken photographs. When I asked for the photos, she told me to be patient and assured me they would be sent. Every one of those claims turned out to be false. Later that day, I returned to the hotel and spoke directly with management. I was informed that no cigarettes had been found in the room. What Stacey had described as cigarettes were apparently crushed pretzels. I was also informed that the room did not smell like smoke and that no photographs had ever been taken. According to management, when Stacey was questioned, she admitted that she had been in a hurry and had not properly verified what she was telling me. That is completely unacceptable. Being wrong is one thing. Making accusations against a paying guest, claiming evidence exists when it doesn't, and speaking with absolute certainty about things you never bothered to verify is something entirely different. What made the situation even worse was Stacey's attitude. She was condescending, pretentious, dismissive, and spoke as if I was the problem for questioning a charge that she could not support with a single piece of evidence. The level of arrogance was astonishing considering how quickly her story fell apart once management looked into it. Quite frankly, Stacey comes across as someone who is more interested in sounding authoritative than being truthful. She had no problem making serious allegations, no problem claiming evidence existed, and no problem wasting my time while I chased down information that should have been accurate from the beginning. The hotel itself was not the issue. Stacey was. One employee's dishonesty, carelessness, and lack of professionalism completely overshadowed what otherwise would have been a positive stay. If this is how guest disputes are handled, I would strongly encourage anyone facing questionable charges to verify everything independently and not simply take Stacey's word for it. She single-handedly turned what would have been a 5-star review into a 1-star experience. From my conversations with hotel staff, it was clear that Stacey's behavior and poor judgment were not exactly a secret. In fact, I got the impression that others at the hotel were already well aware of the problems she creates. What's even more telling is that after reading other reviews, I discovered I'm far from the only guest who has had a negative experience with her. At some point, when the same employee keeps appearing in complaints, management has to stop viewing it as a series of isolated incidents and start recognizing the common denominator.

I don't know what the other Yelpers are talking about with their negative, bad reviews, but I had a…read moregreat 3 nights and 4 day stay at this marvelous, gorgeous, beautiful, lovely, quiet, clean hotel. The list can go on and on. Checked in with Victor at the front desk and he was somewhat pleasant, I wanted to use my Triple A card and he wouldn't budge at all. I don't know if he is aware of the benefits of Triple A or not, but didn't accept my card. Moving forward with the rest. I was staying here on the 28th of May and checked out on the 31st of May. Needed to get away from my crazy ass neighbors and it was also work related. Victor was helpful in some areas. I told him that I need a room that is quiet, and he suggested 9th floor room #913. Walked into the room and everything was just super comfortable. My window was facing the beautiful mountains. Had way too many restaurants within walking distance. Amenities are: big TV that actually had my name on it, welcoming me into the hotel, mini fridge, I asked for a microwave(upon request), and by the time I came back from dinner, the microwave was already there. King size bed, standard size couch with a small round table and a leg rest. Big closet along with lots of drawers, and iron/ironing board, a laundry facility on the 2nd floor, the Bistro restaurant that kind of had weird hours. I'll get to that in a minute. Had a coffee machine with all the belongings that comes with it, gym(open 24/7),restrooms all around. Inside the lobby, around the pool and jacuzzi area, had a mini market with a lot of late night snacks from Ramen, Chips, Cookies, Frozen Food, Beverages and also a microwave for their guests. It had a Banquet hall and also a couple of meeting rooms. The entire hotel along with the lobbies, were super clean. Had a blow dryer, clean, crisp towels in the bathroom and the cutest shower curtain that I have ever seen inside a hotel's restroom. It looked like a bridal dress from the 50's 60's era. That cute. Presure of the water was not that good. Understandable, they are conserving water. Restaurant was fairly a large size with great people working there with FANTASTIC HOSPITALITY. They also had a small menu to choose from. Had breakfast and dinner.Ate there twice. Great, affordable prices. Also for Starbucks lovers, they have coffee. They don't have room service which was ok with me, you place your order on your app, or on the phone, go downstairs and pick it up. Special thanks to Meg, one of the most cheerful, upbeat, full of love and energy who works in the restaurant. Rosie was nice too. Bed, pillows, sheets were very comfortable.A/C was working perfectly. They also had a desk and a chair. Tried both their unique pools, and the jacuzzi. Both very clean and everything was SUBLIME!!! Free parking, Free Wi-Fi, had extra pillows and blanket inside the closet. Restaurant hours were weekdays 6AM-10AM. Weekends 7AM-11AM. Don't have lunch, only dinner that opens from 5PM-10PM. Full bar & 2 elevators that were working perfectly.. Appreciate all of you. Would like to extend my thanks to Victor, Will, Lily, Meg, Rosie, Evan, and Carl. Last but not least, management and Courtyard by Marriott Hotel. Will I stay here again? ABSOLUTELY YES!!! 10/10!

ok as hotels go, but the policy of maid service only every THREE nights does not work. only 2 paper…read morecups and coffee supplies in the room. and only 2 minimal trash receptacles. re-use paper cups? make coffee with What? do better.

Very nice hotel. Suitable for business or pleasure. It felt upscale and adult, but you could…read morecertainly bring your kids here. They do allow dogs, which is nice. Vibe is clean crisp and modern. Beds and linens were nice. Housekeeping did a good job. Lobby and room decor were fresh and contemporary and everything was in good shape. Pool area is small and perfunctory, but clean, and they have towels available. No hot tub. They have a nice yard area with fake grass, which probably exists for events. There's a bar in the lobby and they serve a handful of pastries, juices, and coffee in the morning. There's an upscale restaurant on site which we did not try. They have room service, which is astronomically expensive of course but the food was fine. They offer a few snacks and drinks near the check-in, which you can charge to your room. Although the variety wasn't that awesome. All the employees we interacted with were very pleasant and friendly. They have a ton of guys (why are they always guys?) managing valet, so getting your car is easy and fast. They appeared to do housekeeping daily, which I appreciate. Nice illy espresso coffee maker in the room, no microwave, but there was a refrigerator. Other comments: It's not really walkable to much of anything other than the Hilton across the street, although there is a nice big park next-door and of course you can walk to the racetrack. You have no choice but to valet park, and they charge you 30 bucks a day for it. This always drives me crazy, why not just bake that into the price because in LA pretty much everybody needs a car. So the lower-ish initial looking price point initially was a bit deceptive because of course, in addition to paying for parking, you have to tip them every time you want to use your car. They charge you almost 50 bucks a night for a dog, so it would be nice if they could at least make dog bowls available. I wish upscale hotels in general would make it easier for you to get paper plates and cutlery for when you order food to be delivered... I felt like I was putting them out by asking for a plate. Connecting to the Internet seemed oddly annoying and I got charged for it even though I'm a Marriott member. Also, I'm not sure why, but we kept getting weird holds and charges on our credit card during our entire stay which I decided to ignore and just see what happened upon checkout, but my final folio looked correct other than the one day incorrect wifi charge. The person whose review said there were no doors in the bathrooms freaked me out, but our room did not have a problem. They had barnstyle sliding doors, which don't lock, but other than that you can close the door to the bathroom and separately for the toilet. Overall, a very nice hotel, my complaints are minimal, we would absolutely stay here again, and I recommend it

Recently stayed during the Easter weekend for spring break for 4 nights. The hotel was super busy…read morebut not too overwhelmingly crowded. Check-in was quick and easy. The room: we booked a classic double queen room for about $200/night. It was a nice clean room but quite basic compared to some of the less expensive hotels we've stayed at (such as the Ayres). Room came equipped with a good size tv, coffee maker, mini fridge, iron+table, hair dryer, water bottles (that cost a ridiculous $6), ice bucket; bathroom had shampoo, conditioner, body wash -- all that were not good for me and my daughter as they all irritated our skins/scalps, but they all smelled really nice. Also provided were face soap and a really pleasant hand lotion that reminded me of the Jo Malone ones. Shower pressure was good. The light switches were a bit annoying because why do we need all the extra buttons/options. We just need the lights to turn on while we're doing our business. My negative one star is for the mattresses and pillows. My husband and I tossed and turned all night/every night because we were so uncomfortable. I even considered sleeping on the floor or arm chair next to the bed because anything would have been better than the mattress. The pillows were so flat, it felt like we were sleeping on nothing at all. I even took the pillows off of the bed my kids were sleeping on, stacked 4 pillows and still felt like nothing. I think I mostly was able to fall asleep because I was so exhausted from the days' activities that I just didn't care anymore. Other than that, the room was great, very good sound proofing as we didn't hear any noise at all and our room was near the elevator and ice machine (which were really loud and sounded like it was ready to explode), so we know there was quite the foot traffic passing by (also, we heard dogs barking as we were heading to the elevator but it was very low so that definitely shows how good the sound proofing is!). The housekeepers were sweet and prompt any time we needed something (ie extra towels, cups, etc). They even nicely folded my daughter's little blankie and put her plushies together (my daughter loved walking into the room and seeing them like that). Only thing I need to note in case anyone is looking for it, but there are no microwaves in the rooms. Hotel itself was really nice. Plenty of waiting areas and dining options available. We didn't try any of the restaurants but did hang out at the bar a few times. Drinks were chef's kiss, all made to perfection. The bartenders checked each time to make sure they were to our satisfactions (we had a lot to drink during our times at the bar lol). We also had some bites to go with our drinks and those were also good (definitely recommend the chicken karaage with the cocktails!). We met some fun people, including the bartenders that kept it positive with good energy. The hotel also has a pool, it was smaller than expected but still a good size for the kids. They provided towels and plenty of seating for moms to hangout poolside. The pool was slightly heated but it was kind of spotty in random areas. My daughter said it was mostly cold though. Note: do not try to enter the pool area from the back courtyard as that gate will not open, use the gate on the front side after passing the valet guys. Towels are towards the back gate, near the shower area. Valet: it was $31/day. No self parking. The guys were prompt at getting our car to us even when they were shorthanded. I think there was really only one time where we waited a little longer than 5 minutes but we were not in a rush, so we didn't mind waiting. You can also schedule for them to bring your car up at a certain time so it's there for you when you're ready to go (we had scheduled for them to bring our car up at 6:30am for an early access trip to Universal Studios -- which btw is only 30 minutes away from the hotel-- and our car was out there waiting for us!). We did have a few concerns as my car does have a GPS tracker on it and a few times it did ping that it was not at the address of the hotel, it wasn't too far off or anything but I've never had it log in a wrong address before; the other concerns were that my dash cam was moved and a few times I received notification that my doors were left unlocked (I was able to lock it remotely through my phone). We just kind of summed them up to human error (accidentally pushing the cam, forgetting to lock the doors, and maybe car was parked in a different lot as we were told that sometimes when the lot is full, they will park a little bit further out), our car got back to us, without damage, so no big deal. Overall, it was a great experience staying at Le Meridien and we will make this our go-to hotel every time we are in the area!

I came here to try the rooftop bar for happy hour with my co workers. The rooftop is very nice,…read moreambiance is casual with a hint of luxury. There's a great view to the racetrack. The drink menu has a lot of variety. There are also small bites to share. It was nicely equipped with heater in the sitting area, making it comfortable to enjoy and outdoor view and staying warm. The Italian and sushi restaurants are not opened yet. I will return to give it a try. Nice location, so close to my work office.

This feedback is regarding the customer service I received after my stay. I booked a room while…read moretraveling to attend a funeral in the area. I checked in after 10 PM and checked out before 10 AM--I simply needed a place to rest after a seven-hour drive and to shower and prepare for the service. After returning home, I reviewed my charges and noticed an additional $5.00 fee on top of the room rate. When I called the front desk to inquire, I was told the charge was for water in the room. I explained that I did not use the water and that it was still there when I checked out. I also shared that I have a photo, as I make it a habit to record a video of the room upon departure for my records. I was then asked to provide a photo with a clearly visible date and time stamp so it could be forwarded to a manager for review. Given the amount of money I have spent with Hilton, it is disappointing to feel as though my honesty is being questioned over such a minor charge. This is not about the $5.00--it is about the principle. I am being charged for something I did not use. If that level of proof is required from guests, it would only be fair for the hotel to provide similar documentation showing the item was missing upon my departure. That expectation would clearly be unreasonable, which is exactly my point. I was told a manager would contact me directly, but I have not received any follow-up. I am very disappointed with the lack of customer service, accountability, and respect shown in this situation. Amaiya D. and Martin P., I urge you to do better and treat each customer as you would want to be treated.

I recently stayed at SpringHill Suites by Marriott Pasadena Arcadia and overall had a pleasant…read moreexperience. The hotel is in a great location, close to grocery stores, restaurants, shopping, and other conveniences, all within a nice neighborhood. The staff were consistently friendly and helpful throughout my stay. I appreciated the free on-site parking, included breakfast, stable internet connection, good TV service, and the availability of several wheelchair-accessible rooms. The hotel also offers a small outdoor pool and jacuzzi, and the guest laundry facilities are reasonably priced at $2 per wash or dry cycle. My king room was generally clean and comfortable. The bed and pillows were very comfortable, and I especially loved the blackout window shade, which completely darkened the room for a great night's sleep. While I opted out of housekeeping service, it was a pleasant surprise to return to my room and find a full bag of fresh towels waiting at my door. The linens were clean, although they lacked that crisp, freshly laundered feel and scent found in some hotels. The room itself was a bit cramped but perfectly adequate for one or two people. The desk area is adequate for working. Tiny bar sink, minimal coffee service, fridge and counter top in the room are helpful. There are, however, some areas that could benefit from improvement. The rooms are beginning to show their age, and replacing the carpeting with hard-surface flooring would likely improve both appearance and cleanliness. The shower grout was noticeably stained, both bathroom faucets were somewhat difficult to operate and leaked (water is hot, but low pressure), and there were not enough conveniently located electrical outlets for today's travelers. The in-room air conditioning unit was effective but quite loud when running. Parking can become a significant challenge when the hotel is busy, and because of the nearby freeway and neighboring hotels, noise from loud vehicles and motorcycles can sometimes be heard, particularly during the evening hours. The outdoor pool is small, and the clarity was just OK. I was still able to get a cool off session. Jacuzzi was out of service. The hotel gym is average, with minimal equipment. The endless drinking water dispenser was appreciated to refill our water bottles in this hot climate. The included breakfast was adequate but fairly basic, typically consisting of scrambled eggs, bacon or sausage, waffles, bread and bagels, yogurt, milk, bananas, apples, juice, and mediocre coffee. Disappointing that was that breakfast was frequently not fully set up on time, resulting in our missing breakfast on the way out for our work day. Overall, this hotel offers good value, a convenient location, comfortable beds, and friendly service. While some updates and maintenance improvements would enhance the guest experience, I would consider other locations to try first.

The staff was AMAZING! The rooms were nice and our dog loved it…read more We had to move out of our house for a week while they painted it. The hotel could not be more accommodating. Friendly greetings from all the front desk personnel with a particular thank you to James and Tiffany! Waves and hello's for our pup. 10/10

The ok's: it was nice and quiet, couldn't hear the traffic or neighbors. The bed was also quite…read morecomfortable, but we brought our own pillows and blankets. (Definitely recommended. All in all, you get what you'd pay for. The bad's; Oh, where do I start? Well, I had never experienced so many homeless people living there. We were even greeted by one of the residents, asking if we were new to living there. Our hotel room seemed decent when we arrived, though our door was stuck trying to get in. As shown in the photos, there were a lot of noticeable flaws. The hallways always smelt strongly of soup. Luckily checkout was flexible. Probably will consider not coming back here.

The management comes off nice but will lie to your face just to get you to leave. I was promised a…read morephone call the day of my checkout about my experience (8/5) and barely recieved one today (8/25) just to miss because I'm abroad. I called back hours later, 4 maybe? And she's gone. 1. I was expected a call from higher ups day of 2. She ended up being the one to call weeks later 3. Why couldn't we settle this day of? And also yes, the rooms were disgusting. I don't think not having room service unless its a long stay is working. Upon arrival (she dared suggest there was a charge to check in early) ((which also to waive that fee is leaving a reciew upon arrival which is usually a red flag)) our room was dusty and dirty with stuff and hair all over the floor. Never stepped in there barefoot. Bathroom was the cockroach hub until of course, the last two days we started seeing them in kitchen. We luckily already were so grossed out, we kept out food in our car rental. I have never been this upset by a stay before. Please beware of the good reviews, because they are very pushy for you to scan and leave one upon checking in, before you actually have time to see what you're in for.