This hotel is excellent, but quite pricey. Rooms are exquisite and come with a gas fireplace which I have never seen in a hotel before. Service is impeccable, they even brought me a macaroon to my room randomly. I kept going to their snack bar to get cookies and energy bars. We also ran into the owners and they seem like very nice people. 10/10 recommend if you can afford it read more

It was the most expensive place for us to stay, but since we were returning from a week in the wilderness, the thought was that it'd be a great place to unwind for a few days before continuing our journeys. It looks and (almost) feels like what they describe it to be... So we bookended our hiking trip there... the first night we dropped into the restaurant but after being sprayed with cleaner as the hostess washed the table next to us, we wandered away... it was chlorine on my and my girls skin and clothes. When we returned from the wilderness, all we wanted was a quiet evening. Now, Jackson is Disneyland for cowboy LARP participants so that's a tall order as we discovered, but it turns out that our suite was directly below the rooftop bar where that evening there was some sort of event. It sounded like a wrestling match was happening upstairs, with a driving EDM soundtrack that kept getting louder as the evening went on. I went upstairs at 11 to find staff sitting at the bar drinking with the music so loud they had to turn it down to hear me tell them that we were trying to sleep downstairs... someone offered me a drink to compensate for the noise. I went downstairs to find the manager, but was told by the front desk person that the owner herself was the one who had offered me a drink. We have received no communication from the hotel after both of us repeated this chain of events to employees at the front desk. I expect that this is simply how they operate and view it as somehow acceptable. Hopefully if you are looking for a quiet place to stay you'll steer clear. I'm torn writing this since the Valet, Bell, Concierge, and Restaurant staff (barring the hostess) were all lovely and helpful and really deserve to be in a better situation. read more

Before writing my review, I read the other reviews. All the good and bad are accurate. The rooms are nicely appointed. ALWAYS want double sinks. The staff is very friendly, but not necessarily truly competent. I found that when I asked the staff about different issues, they were very friendly and appeared to be helpful, but really no follow through or accurate information. They made an error on our bill and frankly did not believe us. I had to point out their error after they showed us a receipt for a dinner that was not ours. It goes without saying, they were more than a bit surprised that we were correct. It's so true, if you want to stay in the city, this is a great location. We too wanted to stay at The Four Seasons, but I luckily realized it was way too far away from any Sumner/Fall activity. We were here in October and there's really nothing to do at the Teton Village where The Four Seasons is during off-season. If you stay at the Hotel Jackson you're right in the middle of the town (that was obviously made just for visitors, but still lovely) and you can go look at all the shops and walk to the restaurants. The breakfast were very good at the Figs in-house restaurant. Figs is a Lebanese restaurant which is fine, but if one is staying for any length of time, one does not want to keep eating that same food. There's nothing on the menu like a salad with protein or hamburger that one can order. The bar is extremely small only five chairs. Very inadequate. I was told they plan on adding a restaurant, roof top bar, and more rooms - - sorely needed. They did provide yummy macaroons at night and once while we were staying there another treat. Glad we stayed there, enjoyed it. read more

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If you are looking for a fantastic stay in Jackson, look no further than Hotel Jackson. While the property is smaller and has that intimate, boutique feel, the experience is nothing short of grand. The rooms are beautiful--modern, high-end, and perfectly appointed--but what truly sets this place apart is the service. The staff here provides a truly next-level experience. If you want to be in the heart of town with service that exceeds every expectation, this is the place to stay. read more

On my last night stay in Jackson, I had a front desk employee, some young lady with black long hair who had no sense of urgency, was being very careless about my concerns and had such a bad attitude. I couldn't read the name tag but her name definitely started with a J. Overall my stay was very nice and I enjoyed all the amenities, but I needed to have some extra patience with certain employees. Take this into consideration. read more

Update: owner responded below and says it's "unreasonable" to be made whole after they damaged us. Literally never stay at this property. TDLR: this property charges $700-$1000 a night. It's worth $200 a night. 1) there is a multi-year commercial building being constructed right next door. Loud pounding will kill the vibe as you try to nap or otherwise enjoy yourself. 2) our room was very meh. Certainly not luxury. And if Hotel Jackson thinks their hotel is luxury, they need to get outside of Wyoming more often. 3) no parking whatsoever, so they force you to valet...then... 4) valet kept bringing us the wrong car. Aka, they lost our car. That made us late. It happened twice. 5) valet crashed our car into the hotel's parking garage causing thousands of dollars on damage, then tried to conceal the matter. It's still not resolved. Management lacks any and all integrity. I'll likely have to take legal action against the owners. 6) the restaurant serves very mediocre food at high prices. Food that uses jarred garlic and looks like it was a frozen tv dinner once. 7) our hotel room door was found unsecured. Twice. Likely from staff conducting turn down. But very a jarring to come back seeing your room just wide open. This is the absolutely worst property in Jackson. DO NOT STAY HERE. read more

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Our experience with Hotel Jackson started off badly. When I booked the reservation I inadvertently included two nights that we would not be in town. Within two hours I called back to ask to remove two nights and I was told that I could not be refunded the two nights. Technically they were correct that before I finished the booking I was told I could not get a refund. But I was surprised given how expensive this hotel is. I love to stay at high end hotels and splurge on them when I can. Until my experience with Hotel Jackson I've never come across this hard-lined approach. We were disappointed to be notified post booking that they would be shutting down their restaurant during the days we would be staying there. When we arrived at the hotel there was no doorman to greet us. Instead he greeted us after we opened the doors to let ourselves in, offering to take our bags to our room. When we got off the elevator to our room, my son treated himself to one of the apples on the table outside the elevator. It was mealy and clearly well past its prime. When we opened the door to our room, we were greeted by a perfectly nice looking, but very small, room. It didn't meet the standards that I expected based on the price: wobbly drawers, refrigerator only stocked with cream for the coffee, the cot they squeezed into the very limited space in our room was such poor quality that my thirteen year old was so uncomfortable that we ended up in the same bed. When we asked about the sauna we were told we had to book a reservation there. We understood why when we went to check it out. The "sauna" is a very small hot tub on a very small roof deck. Not big enough for more than 4 people (if not large people). Water temperature not nearly hot enough to enjoy in 30 degree outside temperature. While the hotel seemed almost empty, we somehow got booked in a room next to other guests. The walls were super thin and we were thankful that our neighbors went to bed early. To be fair, there were some positives. Our check in experience was very positive. Friendly and professional. The front desk staff, except for one slicked (dark) haired gentleman who came in and out of a small office only accessible through the very small gym, was consistently friendly. Except for our first (greeting) doorman experience (potentially attributable to being understaffed at that moment), the doormen were very friendly. The cleaning staff was excellent and showed up to turn down the bed and leave us a treat each night (a nice half bottle of red wine, delicious chocolates, some quality, insulated water bottles). The bathroom amenities (soap, shampoo, lotion) were all high quality. The shower water pressure was good. read more

Stayed only one night and will not return. The service was below average while there. I left a phone charger in a $1200/nt room and no one made any attempt to contact me. When I realized it and called them a day later two different persons told me they would locate it and call me back. Neither even called back. Pitiful service for the price of the very average Hampton Inn rooms. read more

Just don't come here. I'm too lazy to wire a whole review. What was worst is that the owner is rude. The walls are thin. You need to book the sauna that's just a little bathtub on the roof and the apples are old and stale. You do get daily gifts and the staff are nice so that's a positive. The cot is a torcher sentence the bath tub is better. read more

Great hotel great location great service we were really glad we stayed there on our trip to Jackson hole. Shuttle to the slopes and in town walking distance to restaurants shopping and bars read more

I regret booking this hotel. The rooms are not nice and there is constant construction noise. it gave me a migraine listening to heavy pounding all day. Without basic things like a pool this hotel is already starting from behind. the rooms look like they haven't been updated in 10 years. The staff are rude and the valet significantly damaged our vehicle and tried to conceal it. This is the worst hotel in Jackson and I would highly recommend booking elsewhere. Don't believe the paid influencers, you will regret booking here. read more

This is a wonderful boutique hotel. The staff is amazing, the restaurant was wonderful, the location was in a perfect location to easily explore Jackson. We loved it‼ read more

I cannot, cannot, cannot say enough great things about this hotel and this staff. My new husband and I just celebrated our honeymoon here at the end of January and we had spent a lot of time debating where to go and trying to be responsible as we are still in the age of Corona. Our original wedding and honeymoon plans for axed and in a way, it was for the best as we would never have found this gem. We booked a standard room here and booked some excursions through the hotel's very courteous and diligent concierge. The staff was kind, professional, and masked up, the room was gorgeous with a gas fireplace, and the room service fast and great! We are literally on the same block as Cowboy Coffee which is absolutely amazing. Just 1 block from the square and all sorts of restaurants and shopping. It was easy to carry back takeout from nearby and shop. Pro tip, call ahead to rent out a 30 min slot for the hot tub. You can drink up there so long as there is no glass. We are already planning on coming back, as it made a non ideal situation practically magical read more

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Great hotel but double check your statement when checking out. Or don't use the concierge to handle bookings.

15/10. BEST HOTEL. The staff. The room. The food. Everything was honestly so amazing. The hot tub was the best part about the whole hotel. They ask that you reserve a time slot so you can be alone. Such a good idea! Thank you to the hotel Jackson staff. You guys were awesome!!! read more

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We thoroughly enjoyed our stay here. The service is amazing, housekeeping and turndown services impeccable, and props to the front desk (the blonde who works Tuesday - Saturday later shift and occasional black rimmed glasses) for being so friendly and helpful. The manager is also really nice and gave our toddler a little stuffed bison that he loves. The personal touches like evening chocolates and afternoon cookies were appreciated. The whole experience felt very thoughtful and personal. Highly recommend this hotel stay. read more

Avoid if at all possible! I cancelled a reservation with 25 days notice on a medical issue, and though the confirmation doesn't have their 30 day cancellation policy written on it anywhere I was told that was there policy. Front desk suggested I speak to the manager. Was transferred to voice mail, left a message, and no one ever returned my call. read more

I am an avid traveler and have stayed many places- this has by far been one of my favorite hotels to date! From the amazing + friendly staff, the cleanliness, the aesthetics and decor- it has truly been one of the amazing experiences of Jackson, Wyoming! I highly, HIGHLY recommend this hotel. And the restaurant downstairs is amazing too! read more

Hotel Jackson - Hotels Near Me - Jackson Hole, Wyoming

Absolutely wonderful boutique hotel in Jackson! I think what made it so special was all of the little details that they do each and every day. In all of the elevator banks there are piles of oranges and fresh fruit and bottled water available for you in the lobby. Each day, our maid left little boxes of chocolates, cookies or other treats from local shops. Even if we didn't eat them that day more were left for us and it was a fun little surprise to return to every afternoon. The toiletries in the bathroom were all lovely, L'Occitane products and our maid replenished those as well as we used them. The room was always stocked with water bottles and there was a beautiful tea service that was one of the best equipped I've seen in a hotel. The service was outstanding and everyone treated us like family. We found that a lot of the service staff in Jackson seemed sort of cynical and jaded but the staff here made us feel incredibly welcome and graciously accommodated any request that we made. We ate at FIGS for dinner our first night and breakfast on our last day. Both meals were outstanding and the waitstaff were fun to talk to. I can't say enough about this hotel. read more

We had read many of the reviews before our trip to Jackson, but we didn't know what to expect upon arrival. We had originally booked at the Four Seasons, but thought it was too far from where we'd spend most of our time (Grand Tetons, hiking, Yellowstone, etc.) and so we changed our reservations to here. We checked in and immediately went to put our bags up. The rooms and hotel reminded us of a European hotel. Very modern, chic, boutique-ish, and wonderfully decorated with a warm and inviting feeling. The staff here are what makes this hotel so special. Their hospitality is beyond amazing. They always go above and beyond and are genuine in their intent. We also ate dinner at FIGS, the in-house restaurant, and our waiter helped guide us to have a really great dinner experience, including the best drinks for the food we were considering. If you want to be close to all of the downtown attractions, closer to the Grand Tetons and Yellowstone, and want to have a great experience in Jackson, then definitely stay at the Hotel Jackson. read more

Visiting from California and on night four and I absolutely love this boutique hotel. Not only is the interior design impressive, the hospitality and professionalism of the staff is impeccable - from the valet staff to butlers to the front desk staff to the housekeeping staff and staff at FIGS restaurant. The staff truly make the hotel a world-class hotel. I love this hotel so much that I returned for a stay during the off-season to enjoy nature outside of the winter season. There are quite a few hotels in the area, but definitely stay here for a memorable experience that will have you planning your next visit. read more

You know that sunny day friend who is fantastic to have around... right up until something goes wrong and then they have no idea how to handle it? Our stay felt like that. There are so many good things about this place. The hotel is gorgeous and the people that work there are so kind. Despite the slightly overpriced menu, we also really enjoyed the restaurant for breakfast, lunch, and dinner. The chef really took pride in his work and it showed. The best thing about this hotel is probably the world class housekeeping and turndown service. Never seen such cleanliness, care, and attention for making sure the room was perfect when we got back from out outings. Our problem with our stay was that our temperature controls were broken - no matter what we did, we couldn't get the heat to stop blowing full blast. Even if we turned it off it didn't stay off. We aren't really complainers so we didn't say anything the first night to see if we could suffer though. After not sleeping much, the next day someone called to check on us because they said our room was reading 44 degrees (which would be insane) and we then told them that it must be broken because we're actually overheating and can't seem to fix it. They said they would look into it. We came back that night and nothing had been done. I called down and relayed the issue and front desk person essentially said that they would let the manager know but maintenance probably couldn't fix it tonight. I said I guess I could try an open a window (it was -20 degrees outside) and he just said ok, have a good night! I tried to sleep but with the window open the heat just pumped harder and it was unbearable - also for the price per night - it was infuriating that this was their standard of service and felt like it was okay to leave us in this situation with no offered solution. I went downstairs to try and talk to someone face to face and only then was like like uh, I guess I could give you the empty room across the hall to sleep in. Yes please ?! At midnight we made the swap, and when we left exhausted the next day, they asked us about our stay. We reiterated the issue and they just said, yea the manager knows. Yeeshhh... Clearly trained to be kind but not great or empathetic with the customer service. That's why when you search reviews, you'll either see 5 stars (it really is mostly great) or 1 stars (people that had an issue and could get not get any acceptable help). My advice - check the thermostat when you arrive ... try to turn it off... if after 5 minutes if it kicks back on without you turning it on, ask to switch your room because it will be hard to get help after the fact. read more

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I've been staying here for the past 4 days and I've stayed at many 5 star hotels. This place has the best customer service I've ever experienced!! The staff here knows how to make you feel like a king! The restaurant Figs is out of this world! If you stay here Tily, Jeffrey, Bryce, Jake, Thomas, Michael, Sydnee, and Katie are so helpful and amazing!! Even the housekeeping staff was super friendly and kept my room on point! This is the only place to stay in Jackson!! read more

Hotel Jackson - The lobby is beautiful and inviting! - Hotels Near Me - Jackson Hole, Wyoming

Incredible service! Every employee in this business has a great attitude. Obviously very well managed by someone. They have impeccable housekeeping and an excellent restaurant to eat 24/7. This place really is exceptional. I don't remember ever reviewing a hotel. Very impressed read more

Amazing stay, clean and comfortable Multiple turn downs daily, hot tub, great bar and restaurant. Offers shuttle services to the mountain And a private car for short rides around town. Bell staff was on point helping with anything we needed. Managment please acknowledge Staci Mae as an asset to your hotel, made us feel like family the entire time. 2 things Needs an ATM for sure in the hotel Consider later use of hot tub and adding a second one, the one there is overflowing with sore skiers from 3-7 read more

Service, Service, and More Service. It's an extremely pretty hotel with a perfect location. But I have honestly stayed at a lot of hotels with both of those things. The service is unbelievable and makes your stay here in Jackson. Book it and have an exceptional time! read more

As a traveler who is fond of good value & business prioritizing their clientele, I'm sorry to say I was disappointed in hotel Jackson. Though Jackson Hole is a wonder of nature and hotel personnel were friendly, we were disappointed in the value/ price of our stay. Our family occupied two rooms at hotel Jackson, each staying in the exact same type of room. Nevertheless my hubby & I paid $100 more a night for our room. When we inquired about this discrepancy in price, staff explained that my stepfather booked his room on another site (in reality he did not) and that he got a lucky room upgrade (although he was not informed about such an upgrade). No offer was made to compensate for this embarrassing discrepancy. Furthermore, the price we paid during shoulder season was about 100$ too much. Given the misrepresentations of the facility on the internet (there isn't an infinity edge spa as the internet photo suggests & food is meh) I would rank this hotel as categorically overpriced. Another complaint about Jackson in general, this hotel included, is the local small town back-scratching between businesses that leaves a bitter taste of tiny town corruption in my mouth. Please don't believe the concierge when they tell you that $145 per person (same price for little kids!) is the best rate you can get for the "safari"* because it includes all park fees and tip for the driver. Fact of it is that Hotel Jackson will steer you in the direction of their buddy's business & the buddy's business will steer you back to hotel Jackson, etc. In a big city with more four star properties that prioritize clients over in-town buddies, this one would go out of business. *safari guide was amazing, but know that there may be other (more affordable) outfits in town who are not friends with the hotel Sorry, hotel Jackson, y'all are nice, but please downshift on the price gouging and misinformation and start acting like you'd like to stay in business. One bonus about the hotel: generous portions of free water & a cute little stuffed-bison for our son to remember his stay. Thank you. read more

Although we are living in unprecedented times, it's important to try to balance realistic policy with reality. Hotel Jackson just informed us that using AAA membership will treat you differently on cancelations. No cash back! Had we known we would have done it differently but we don't recall being informed of this. Alternatively, Four Seasons had no issues refunding for an unavoidable cancelation. With taxes we are paying $700 a night so it's not as if we got a lot of discount but nonetheless the best you can get is a credit. Instead of understanding our situation, the staff member was more concerned about our understanding that they are a smaller business and need the money due to Covid. So tough luck traveler but finders keepers and too bad you elected to pay it all up front six months in advance. Even if we found ourselves back in the area, which is unlikely, I cannot frequent a business that doesn't build in a sense of fairness and understanding in an attempt to balance a brand. Instead, buyer beware. read more

High kudos to this chic boutique hotel. Superior service, beautifully decorated, centrally located, ultra friendly staff -so helpful! Very comfortable hotel. I would 100% choose this place again! Safe COVID practices in place...if there was one complaint I would say there was a bit of morning street noise I think vendors making deliveries. read more

I just left Jackson Hole and Hotel Jackson and I already want to return. This was my second stay here. Great location in the heart of downtown Jackson Hole, within walking distance to nearby shopping, restaurants and the famous square! Service and attention to detail is what makes Hotel Jackson stand out. The entire staff goes above and beyond to help, offer suggestions and make you feel at home. The rooms are absolutely fantastic. Large rooms, the most comfortable beds and linens ever, high quality bath towels, robes and slippers, Nespresso machine, various complimentary waters, L'Occitane bath products , walk in shower, deep soaking tub, motion activated night light in the bathroom and both morning and evening housekeeping service are just some examples of what makes these rooms so great! FIGS restaurant inside the hotel is fantastic for breakfast, lunch and dinner, great cocktail menu as well. Out on the back deck is Smokin Iron, only open for dinner, a great place to unwind, grab a casual beer or burger and listen to the live music. As a travel agent, I highly recommend Hotel Jackson! read more

This hotel is amazing! The service is incredible from the moment you walk in. They have a place across the street where you can rent all of your ski gear and the shuttle will drop you off right in front of the mountain and always pick you up on the reserved time. The hotel is very clean, we also had an issue with our air conditioning and they changed our room quickly which was appreciated. They have a great restaurant downstairs and a really beautiful library. When I go back to Jacksonhole I will definitely be staying here again! read more

Hotel Jackson - Beautiful library you can reserve - Hotels Near Me - Jackson Hole, Wyoming

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This hotel is very nice. The staff was wonderful and accommodating. It's in an awesome location where you can easily walk everywhere in Jackson and have access to all the restaurants and shops. My rating for the 4 stars is that it was overwhelmingly hot in our room. I have never experienced a hotel that controls the climate of ones room from the front desk. We both woke up in the middle of the night both days sweating. Also, it was hot in the room during the day as well. We were assured they lowered the temperature but our room temperature would say otherwise. If you are paying close to a grand a night you should have access to your own climate. They say this is a luxury hotel, then the climate of the room should be the patrons choice. read more

You will not be disappointed with a trip to Jackson Hole or with your stay at this hotel. This gorgeous and well designed property is steps aways form the town center and Jackson's best eating and drinking spots: The Rose, The Kitchen, Trio, Snake River Grill, and Cafe Genevieve. The hotel staff at this new property (opened summer of 2015) displayed experience and efficiency for my arrival and departure, and when troubleshooting one minor air conditioning issue that developed during the stay. The hotel's restaurant, FIGS, has some creative and tasty dishes and craft cocktails. The rooms are mountain-chic, and I especially love the reading bench next to the window allowing for tons of natural light. My only complaint, and thus the reason I lopped off two stars, was the bed. The bed was firm-and not in a good TempurPedic sorta way, more like sleeping on a box spring. The sheets were also rough and uncomfortable. This all made for an unpleasant nights sleep. I would consider staying here again if they changed the beds and/or incorporate some type of mattress topper or upgraded linens. Instagram: @rymccown read more

Hotel Jackson - Spacious entry level room includes double vanity, reading nook/bench, in-wall flat panel display, desk, Nespresso machine, and fireplace. - Hotels Near Me - Jackson Hole, Wyoming

This is my favorite hotel!! It's gorgeous all around!! The staff is delightful! Erica and the concierge team were amazing!! Our tours were planned with amazing care and their recommendations were extraordinary! The restaurant food was very good! Loved every second of our time there!! Finally, I left my cosmetic bag at the room and they were kind enough to mail it to me! Best service I have ever experienced anywhere!! read more

Hotel Jackson - Breakfast - Hotels Near Me - Jackson Hole, Wyoming

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What an incredible hotel! The hotel staff was extremely nice and accommodating. The decor of the hotel is perfectly modern yet has a Jackson vibe. The fireplace in the room was amazing. Centrally located. I cant wait to return! read more

Hotel Jackson - Library - Hotels Near Me - Jackson Hole, Wyoming

We came here for our anniversary. We usually stay at the Teton resorts when we bring the family. We wanted to try something different. Best choice ever! The staff is amazing, the hotel is inviting, the service is wonderful. The entire hotel was very cautious and vigilant about taking care of their staff and guests during Covid-19 Pandemic. Thank you! read more

We are here for the 1st time, and this hotel is the BEST! We were warmly greeted by everyone from the front desk staff and the concierge team, shown around every feature of the property while learning about the details of every piece of decore and where to see the Milky Way. AND, when they learned we are here to celebrate a special occasion, they surprised us with a PERSONAL NOTE and a bottle of bubbly! The rooms are beautiful and comfortable, and QUIET! And the afternoon cookies are delish! read more

Love this hotel and would stat here every time. The service, comfort of the room and hotel restaurant are worth the added time to get to the ski hill for those coming in winter and want to ski! Love this place. read more

You would be better off staying at the more budget friendly options in town or just throwing your money straight down the toilet. My family spent over 10k on 2 rooms for 5 nights, and we're guaranteed adjoining rooms. When we got there they assured us again we'd have adjoining rooms. Then by the time the second half of our group got there, they said they never guarantee adjoining rooms. Should've known then that the experience would be bad. I had high hopes because advancing activity plans with the concierge had actually been pretty simple. I think she's the only one at the hotel who has actual hospitality experience. The rest of the staff ranged between simply unhelpful and blatantly rude. It seems like they all just want an excuse to live in Jackson, and have no interest in providing a pleasant experience to their customers. Which is fine unless you call yourself a luxury hotel. We couldn't even control the thermostat in one of our rooms, and after begging for days for them to fix it since it was around 80 degrees in the room, we finally gave up. The key cards worked about 50 percent of the time. On our last night at the hotel we tried to sit at one of the 12 open tables to get a quick drink and a couple snacks and they told us they could not seat us because at 6:30 (45 minutes later than we were asking for a table) the restaurant would be completely full. I walked by again at 6:30 and 7 to a half empty restaurant. Often times, it seemed like they went out of their way to be unaccommodating to us. Budget hotel vibes and luxury hotel prices. DO NOT STAY HERE read more

This hotel is the best! Absolutely perfect. We were greeted with chilled water, a tour of the hotel's amenities, and introductions and welcomes from the staff. And we showed up hours early requesting an early check in! We were in our gorgeous room (exactly as pictured) with our car and belongings stowed within 10 minutes. The decor is phenomenal; even my husband noticed!! The service is impeccable. They don't miss a thing. The library, with its fireplace and tv, became our second favorite place. Our first was our own room, not something I would normally ever say about a hotel room. read more