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    Hotel Renew

    3.5 (97 reviews)
    ModerateHotels
    Open Open 24 hours

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    Cherie C.

    The rate was great, so I booked this hotel in Waikiki Beach. It's just steps from the beach and right in the middle of the crowded touristy action. The lobby is beautiful, and the staff are great. The rooms are a little worn, but I appreciated the actual closet for clothes--a rarity among affordable hotels these days. The bed and pillows were comfortable. The bathroom was clean. Love that they have towels and mats and chairs for the beach available for use. No onsite restaurant or room service, but there are plenty of options close by. We grabbed tacos from the truck parked outside one day but ventured out into the city the rest of our stay.

    lobby
    Jinaelle L.

    Decided to do a mini stay-cation in Waikīkī and this was a perfect lowkey hotel! * Parking: Valet only with limited spots that fill up quickly. There's also a nearby overnight parking lot at the Banyan for $50/night. * Ambiance: The lobby was stunning!! Possibly my favorite part of the hotel. I loved the natural wood accents and fresh foliage. Our room was spacious with plenty of storage area, a mini-fridge, full closet, desk, etc. * Location: This is a great place to stay if you want to enjoy Waikīkī strip. There's plenty of things to do in the area including the beach, zoo, aquarium, and shopping. Also so many great restaurants and cafes are just a short walk from the hotel! * Amenities: Free rentals for beach mats/chairs, towels, swim and snorkel equipment, in-room workout supplies, etc. The only downside is that there's no hotel pool, but the Waikīkī beach is conveniently located just across the street! * Service: The staff were so so so friendly and welcoming! Check-in/out was quick and easy. Front desk is available 24/7. On a hot day they even offered us complimentary cold towels and pineapple juice! * Price: We paid a decent price compared to other big-name resorts in the area! Check their website for special offers for locals, military, etc!

    Email I received the day I was checking out and already at the airport- I would have stayed and extra day. This was very frustrating
    Nicole J.

    ALOHA. Would have left a greater star review but I am a little upset. I stayed here 3 nights, and the day I was leaving... I received an email, stating if you stay here 3 nights, the 4 night its on them... How come this was not given information to me on the phone when I booked my stay. I booked with Eddie, who was extremely nice however, I just so wish this was told to me. I feel cheated. Now, about he rooms, they are small rooms. not to big at all. The cleaning was my issue, the rooms were not sanatize enough for me, in the bathroom when I checked into my room, I could still smell urine, there was a lot of dust around the room like not cleaned at all... But it could be a high turn over rate for customers checking in and then soon as they leave another customer is checking in- which is good for business. So... Idk... sure the business is not mad about this, if this is the case. Another thing, I was able to leave VALUABLE things in my room and return and they were still there. NOW THIS IS HUGE TO ME. HONEST EMPLOYEES - so I appreciate this. So mad, the plug outlet is not by the beds, so I had to literally lean off the bottom of the bed to share my phone. The way it's structured and put together, there are not outlets by the beds- well my room it wasn't. I was not use to this due to the fact every hotel, I have ever stayed at, outlet right by the bed, or on the lamp next to the bed. Overall, it was a cute hotel from downstairs .. and I would stay here again.

    Very spacious room
    Ajali V.

    I do a lot of staycations and I have had this place on my list of new places to stay. I was very pleased with my short and sweet vacay. This hotel doesn't offer many amenities (no pool, gym, restaurants on property) but I think their customer service, close proximity to the beach (across the street) and spacious rooms make up for that. I was greeted upon arrival and given pineapple juice, a fresh flower and a hand towel to freshen up. It was such a sweet gesture that many places don't do, so I was very surprised- in the best way! When I had to sign some paperwork for the stay, I LOVED the pen and told the man at the front desk how great it was. He said he had heard that three times that day and there would be one waiting for me in my room too, best day ever? I think so. I love a good pen. When I walked through the lobby to get to my room, there was complimentary water available, as well as signage showing free coffee in the mornings. The room was just as pictured on the website, I didn't have a balcony or patio and my room was sort of low (maybe 5th floor?) so it got a bit noisy but not unbearable. The bed was super cozy, all of the lights worked, the bathroom had a shower and tub and everything was very clean. I would definitely stay here again even though I do love all the amenities being available at other hotels. They have parking too, but valet only. Dog friendly and they offer beach gear and have a water station.

    View from my balcony

    I stayed at Hotel Renew for Hawaii International Film Festival & Pride Weekend: it was a great stay ! Hotel Renew staff are awesome. Anne and the whole team had some of the best customer service I've ever received. Seriously great customer service ! I've worked in high end resorts, and Hotel Renew gave us a top notch experience that I didn't expect at such an affordable hotel less than a block from Waikiki Beach. We could walk to almost everything: beach, restaurants, bars, park, food trucks, shopping, etc. The hotel is very well decorated: nicer than more expensive places I've stayed and worked ! Clean, well lit, accessible, and convenient. Senior and Kama'āina discount rates too ! Some small amenities weren't available, but overall Hotel Renew was/is terrific. I highly recommend it. It's a real gem in Waikiki for many reasons. I will plan more O'ahu trips now that I know about Hotel Renew.

    Window

    Dirty room, very humid & muggy air ventilation. The car valet was extremely expensive - $55 per night. The window in the restroom was also hard to open or close and you could hear everything from outside. Very noisy.

    they set up the room for our anniversary with the wine bottle my partner bought!
    Ash U.

    Went here with my partner for our anniversary. There isn't any self parking so if you bring a car you'll have to valet your car. But kama'aina get a discount on parking I believe. The staff were very friendly and accommodating. We kept accidentally de-magnetizing the hotel card since it was near our iphone but the staff was very understanding and patient. We had the room on the 9th floor facing the ocean. The view was breathtaking, especially around sunset. My partner was able to deliver them a wine bottle a couple days before so they could set up the room. They left us a note and a complimentary bottle of wine as well. The hotel itself is kinda narrow and not a lot of rooms, which is good because the foot traffic is relatively low. The hotel is really close to the beach, near walls. Which is a great thing if you have children because walls doesn't have any waves and is shallow (around 2-3 ft low tide on the deeper end). The hotel offers beach towels as well. You don't have to ask the staff, it's off to the side. We were able to walk around waikiki, about 15 minutes to get to international marketplace. Overall, I was very pleased with my stay at this hotel. I hardly do staycations and I am so glad this experience was unforgettable. I'm sure I will be back here!

    The doorway, closet and shelf area.
    michelle h.

    Overall it was a good experience. Pros: the location is amazing, it is one block from the main stretch of beach in Waikiki, close to everything you could want. We had a rental car but never needed it for this part of our trip. The staff was very friendly and helpful with everything. We enjoyed having beach equipment and towels available to use and take with us. Plus the water at the front was nice and refreshing after a long day at the beach. Cons: the room was very small it didn't bother us to much because we were only there for two nights and not in the room much but if you're looking for a bigger space this would be tough. It is not the nicest or newest hotel, it could definitely use some upgrades but for the price it was not bad. We were facing the alley on the side of the hotel and it was very loud all through the night. I understand you are in a big city but you could tell the insulation wasn't the best. We parked a car with valet for our two nights and never took it back out but when we got the car back there was a scratch on the bumper. It was a pretty big scratch and it was a rental car so now we're having to deal with that. Overall if you're looking for a place to rest your head that's close to everything and won't cost an arm and a leg this one's for you. If you're looking for a nicer resort style hotel I would keep looking.

    Ocean view from 4th floor
    David M.

    Nice boutique hotel near the ocean. The staff was very friendly and embodied the aloha spirit. I realized that I prefer boutique hotels as (less) guests interact with the staff which can make for a better stay. Hotel Renew is not the tallest hotel in the area but it's a block from the beach. Unlike the taller hotels nearby, Hotel Renew rooms do not have any balconies but just go outside and enjoy Hawaii = ). Besides the beach, if you are okay walking, you can walk to the International Marketplace, Royal Hawaiian Center, Honolulu Zoo and even the Diamond Head trail. The Ala Moana Mall is a bit too far to walk to IMO. Rooms are clean and to nit-pick a bit, the shower head could use more cleaning as you can see the hard water mineral deposits but the shower water pressure is fine as well as hot water availability. Pro-tip: The hotel has a water fountain downstairs that the staff can use to refill water bottles (with chilled water) so bring a reusable water bottle to save the planet and on buying bottled water.

    Free morning coffee served from 6am-10am. Self service. Perfect way to start the day.
    Corinna M.

    We are a family of 4 and love to visit Honolulu at least once a year. This hotel may not suit the needs of everyone, but was perfect for our needs. We don't need a fancy room or fancy restaurants. We just want a place to rest up, some place close to the beaches of Waikiki, and a place to freshen up for the day. This hotel fits the bill for those purposes and for a much better value than the big name hotels half a block closer to the beach. The location is right next door to the Aston, but it is not right on the beach. It IS a quick walk to the beach, less than 3 minutes. It is located closer to the Honolulu Zoo side of Waikiki which is the beach we like best for the kids because there is a choice of catching waves or shallow calm waters with the breakwater. The staff in the hotel was extremely friendly and helpful. Housekeeping is not happening every day as with Covid precautions (true for most hotels nowadays). However, it was super easy to get more linens and cleaning when necessary. Parking is nearly half the price compared to other hotels...$35/day. Even though most things are in walking distance to any Waikiki destination, we like to have a rental car so we can explore other parts of the island. This hotel is easily accessible to freeway access and other parts of Honolulu. I love that they allow guests to have free beach towels, sand toys, and beach gear. That saves you a ton of money compared to renting any of those out on the beach. Such a great service that comes with your stay. There are rooms in the hotel with beach views, but we chose the city view room. There was no balcony to the outside, which was only an issue because we didn't have any place to dry out our beach towels, but not a deal breaker. The rooms are small, but no different than any other basic hotel room here. The hotel has been recently renovated to have some modern touches, but do not expect anything fancy inside the rooms. Everything is pretty basic and furniture is a bit worn. The reason they lose a star was because I was disappointed that the bathroom did not have a vented fan. It is very humid here and the bathroom was filled with condensation after anybody showered. You can see signs of mold like other reviews have pictured in the bathroom and the lack of a fan is most likely the reason. I would have liked to have a few more towel hooks to hang our towels. The bathroom really is only suited for a party of 2, not 4 like we are paying for. Once again, this place is not for every tourist, but it's perfect for what we look for when staying in Waikiki. Definitely a good value compared to a lot of the other big name hotels next door. I would rather save $100 per night and use that for a nice meal or shopping if it means dealing with a place that's a little less fancy but in the perfect location. After all, when you're in Hawaii, you would rather spend your time outside the hotel, not inside it!

    What a nice greeting when you enter your room.

    What an amazing team. This cutie boutique hotel embraces the true meaning of aloha spirit. They don't just advertise it, they display it in every team member we encountered. Just all around a great stay! Thank you Hotel Renew. We will definitely be back.

    Air conditioning is so loud and the vents are disgusting.
    Maria C.

    This place is a dump! Do not stay here. Rooms looked dirty upon check in. I had to make 4 calls to get the trash taken out and new towels. The only good thing about this place is the location. But it's the last time I stay here.

    May P.

    The renew is a wonderful boutique hotel!!!!!!!!!!!The. staff is wonderful!!!!Mary and Erika they are a top noch of that place,professional,friendly and knowledgeable...the rooms very confortable I slept very good....I cant wait for be back to that wonderful place...Thank you Mary for your hospitality

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    Hotel Renew Reviews in Other Languages

    Ask the Community - Hotel Renew

    Is it kids friendly hotel? Do they offer microwave?

    It is kid friendly in that the staff is kind. I don't think there is anything specifically offered for children in regards to activities. But they do have free use of beach towels, sand chairs, and maybe boogie boards? As of June 2023, our room… 

    Don’t See Your Question? Ask Away!

    Review Highlights - Hotel Renew

    However, we've stayed at another major hotel across the street and we enjoyed this intimate, boutique hotel experience wayyy more.

    Mentioned in 6 reviews

    Read more highlights

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    Moana Surfrider, A Westin Resort & Spa, Waikiki Beach

    Moana Surfrider, A Westin Resort & Spa, Waikiki Beach

    (1.4k reviews)

    $$$

    Waikiki

    The legendary beach front hotel in beautiful Waikiki celebrating its 125th anniversary in 2026. We…read morewere fortunate to celebrate USA 250 Independence Day here and it was AWESOME! The Banyan Wing is the original Victorian-era building which is listed on National Historic Registry and houses the main lobby and restaurant. The number of guests and visitor who circulate through this property daily is incredible. Including the Tower and Surfrider Wings, it has 791 rooms. Our Tower room had a great covered patio with incredible views of Waikiki and Diamond Head. We spent a lot of time on the patio watching the surfers, catamarans, and enjoying the island breeze. Our balcony was spectacular :o Our room was updated and very comfortable. I understand the owners completed a full renovation of all rooms in 2026. The beach bar is one of the best in the world. Cold cocktails, beer and wine. Good service. Great views! The drawbacks.... The pool is small and very crowded, especially for 791 rooms. With that said everyone in the pool was smiling and having fun. The beach is also pretty small for such a massive hotel. At high tide the hotel only has about 30 feet of beachfront and it is a public beach so it is crowded Rio style. For us this was not a drawback as we love Waikiki, the birthplace of Hawaiian surfing, and spend most of our time in the surf. Hawaii and Waikiki is one of the few places that completely lives us to the hype year after year and generation after generation. We can't wait to return. Aloha & Mahalo

    After visiting and eating at this resort in years past, we were excited about the opportunity to…read moreactually stay here. So much history as shown throughout the resort especially on the second floor, but also the open Victorian architecture which presents a relaxing atmosphere. Our friends thought we were "rich" for being able to stay here but I don't recall the prices being too different than other hotels in the area. We also got a great offering through the American Express card. We arrived on island early afternoon and attempted to stay up as late as possible. However, we were given a room on the second floor of the historic side of the hotel where they host events on the patio area outside our room. While we were trying to sleep at 8-9pm, a festive wedding was going on with their DJ blasting music, people dancing, yelling, the DJ trying to motivate the audience, etc. It was not a fun night as my wife complained to the hotel staff about the noise interfering with our ability to sleep. It's not the fact the wedding was occuring, but rather the fact the hotel staff didn't let us know they were putting us next to the hotel night club of sorts. Hawaii is typically laid back and quiet, which this was not. The hotel staff sympathisized and mentioned the wedding would be finished by 10pm which it was, and tried to make things better. On day 3 around 4am, the hotel fire alarm sounded and advised everyone to vacate the building. When we vacated, we learned it was a false alarm. This was our last day at the Moana Surfrider which we assumed was a sign the resort wasn't meant to be a relaxing experience for us. The hotel has activities associated with the resort fee such as yoga, that we registered for. It was my first time doing yoga despite mention by my wife over the years to do it. I figured it would be a pleasant surprise for her if I signed us up, and it was a great class out on the same patio area as the wedding. I won't say it was fun for me, but it was an experience that we both enjoyed. The room itself was small which I assume is because it was part of the historic side of the hotel. There wasn't a balcony which we've come to appreciate especially in Hawaii to be able to go outside, view the water, and smell the air. Instead there was a window which we tried to orient ourselves in to get a picture of us with our welcome leis and Waikiki Beach in the background. Very challenging to appreciate a window as well as find space in the room to lay out two large suitcases without having to relocate furniture. The shower leaked water onto the bathroom floor as the cracks in the glass were not sealed so there was a constant wet towel on the floor. The bathroom in general didn't seem very modern considering the hotel had recently undergone years of modernization. Housekeeping was good and treated us well with towels and drinking water. I believe the Tower rooms of the hotel might be more modern and larger, as well as away from the event area of the hotel. I think we would look at other options in the future as we also spent a few days each during this trip at the Sheraton and The Royal Hawaiian which provided a much different experience in comparison.

    Halepuna Waikiki by Halekulani - My room

    Halepuna Waikiki by Halekulani

    (107 reviews)

    $$$

    Waikiki

    Back again. We stay here each summer and absolutely love it! The Mountain View rooms are our…read morefavorite- even over the ocean rooms. The ocean rooms have the actual, proper lanais, but we really love the view of the hills and skyline! Staff is always amazing- front desk, bell hops and pool attendants are always so professional, courteous and friendly! Housekeeping is also so polite and helpful. Hotel is so clean and can't beat the li stop or infinity pool.

    Halepuna Hotel This…read moreis a review of my experience staying at the Halepuna Hotel, located in Waikiki. I booked my stay via Costco Travel recommendations. WORDS TO DESCRIBE Halepuna Hotel: Modern, clean, safe, economically and environmentally friendly (bamboo room cards, water dispensers for your reusable water bottles), bright, airy, quality service in hospitality and room service LOCATION I loved staying at the Halepuna Hotel. It was centrally located at the beach walk, so ABC Store, shops, restaurants, and the beach were all within walking distance. *It was difficult finding the location of the hotel, when we first arrived. There was no big sign that you can spot, while you're driving, so my landmarks I always looked for were the ABC Store and Denny's. STAFF/SERVICE: Everyone that we came across during our stay was very friendly, generous, kind, and attentive. A shoutout to the Valet Service crew, especially RJ. He gave us recommendations for where to go. He always made us smile and laugh with his jokes. Thank you Uncle! AMENITIES: ROOMS Our room was equipped with charge stations-usb and usb c compatible plugs, ironing board/iron, mini fridge, ice bucket, tea kettle, and coffee maker. BATHROOM Well stocked with towels, a drying cord, blow dryer, shampoo, conditioner, and body wash. I appreciated that instead of your standard toilet, the hotel had bidets! *Great water pressure for showering. The tub was also spacious, if you wanted to take a bubble bath. 8TH FLOOR GYM-Equipped with a lot of machines Water dispenser Additional restrooms/shower room LAUNDRY ROOM is open 24/7 There are 3 washers and 4 dryers You can pay using your credit card or download the WASH CONNECT app *Friendly suggestions: -As a guest, bring your own laundry soap/dryer sheets--or go to the ABC Store if you forget your laundry supplies -Make sure to clean the lint trap before you put your clothes in -Put a timer on your phone to check on your clothes GARDEN -Serene, tranquil, peaceful, spacious -------- Friendly Suggestions for Halepuna Hotel -Have a big sign stationed outside the hotel, perhaps elevate the height of the sign and add lights to it, so it's easy to spot for first time visitors ------- All in all I enjoyed staying at the Halepuna Hotel. The services and amenities provided were excellent. I can't wait to visit again soon! Mahalo Halepuna Hotel!

    Hilton Hawaiian Village Waikiki Beach Resort - Hilton Hawaiian Village

    Hilton Hawaiian Village Waikiki Beach Resort

    (3.2k reviews)

    $$$

    Waikiki

    The last time we stayed here, we were in the Rainbow Tower. This time, we stayed in the Tapa Tower…read more As always, the staff was friendly, helpful, and provided excellent service. My biggest issue with the hotel is that it's showing its age. The rooms and facilities feel outdated, and I don't think the current room rates reflect the condition of the property. Also, if you're looking to save on parking, park by the pier instead. It's much more affordable than paying the hotel's $65 per day parking fee.

    All I have to say is be VERY careful what room you think you're booking here as the pictures they…read moreadvertise are not the rooms with the views you end up getting. You can tell by the manager's responses to all of the negative reviews here that there is no desire to make any negative experiences right for the customer. There is an apology that it didn't live up to standard and an "I hope you give us a try next time". Let that be the baseline for the customer service you'll receive if you choose to stay at this hotel. We arrived in late July with our friend and two young kids. We get to our "ocean view" at the Rainbow Tower which we paid extra for only to find a gigantic tree blocking the view we believed we paid for. We called to the front desk and Annie very rudely dismissed us before telling us to come downstairs to prove that our view wasn't as the pictures showed when we booked it. She told us to head down to the Mail Drop line and when we got there we're told we were at the wrong place. We then argued with a manager (can't remember her name anymore) for I'd say a good hour. First, we were actually told the manager bounces between towers and wasn't at the Rainbow Tower which ended up being untrue as we saw her in the back when we came down and she ended up being the one to talk to us. We asked to be moved to a different room and we were told this very partial ocean view we got with the room we paid for titled "ocean view" was exactly what we paid for because if we wanted an ocean view we had to book "ocean front". Yet, if you book an ocean view room on their website or through Expedia, the view they advertise is a full ocean view. We definitely felt gaslit and like we were crazy for asking to be moved to a room we paid for. They finally agreed to move us to a "lagoon view" saying they didn't have any ocean front rooms because they're so busy that they're full 365 days of the year. (Meaning they don't really need our business, I'm guessing.) We were not happy with the lagoon view because we paid for an ocean view, but we ultimately had no choice but to concede and they said they would reimburse our resort fees. What's sad is that the employee knew how to work the system more than the manager. Also, another man came down with the same complaints as us, but no employees acknowledged him so he waved his hand, and stormed off. It's been over a month since this happened, and my friend who booked separately from us (who had the same issue) has yet to receive her reimbursement. They said they mailed the check and she never received it. She's been calling them and has received no reply. The elevator situation at the Rainbow Tower is also horrible. Supposedly, they're working out the kinks, but be prepared for long waits and very crowded elevators when you want to go anywhere. Another tip if you choose to stay here. Do NOT bother paying for the cabana at the Tapa pool. We did and no one walks you to the cabana. They tell you to open it up and set it up yourself after they hand you a few waters at the towel stand. There's no food or drink service, and you have to go to the bar next to it to get your food or drinks. It's also very isolated from anything fun. We booked 2 Casabellas at the Super Pool the next day. They were cheaper and MUCH better. They had food and drink service and the server was awesome and the towel desk takes you to them and opens them up for you. Cabanas are a bust and a total waste of money. Overall, the customer service at this hotel is awful and I can only assume it's because they don't need our business since they're full 365 days a year... as they informed us. The nice thing about the hotel is that it has shops and restaurants attached, but it's extremely crowded. Do yourself a favor and book elsewhere.

    Prince Waikiki - Piña colada

    Prince Waikiki

    (470 reviews)

    $$$

    Waikiki

    Five stars across the board. Every employee and service we received at this hotel was superb- from…read morethe valet to the front desk & concierge, the restaurant employees, the pool bar employees and the housekeepers. Best service. We booked a stay last minute because of a power outage and then had to book subsequent nights which made explaining and moving rooms a bit messy but front desk was on top of it every single time. Even if I had spoken with a different person, they kept impeccable notes and went above and beyond to help us. I am beyond grateful that even though we had to deal with craziness of the hurricane, this hotel was the bright spot in our day. Cleanliness was also good. Out of the 3 rooms we had, I only called housekeeping once for a minor pillowcase and sheet change which they did immediately and apologized for. I recommend this hotel to all and look forward to staying here for pleasure in the future too.

    Formal Guest Complaint - Billing Error, Poor Communication and Service Issues…read more Dear Prince Waikiki General Manager, I am writing to formally complain about the customer service and communication problems my family experienced during our stay at Prince Waikiki from August 25 through August 30, 2026. We booked a One-Bedroom Suite through Armed Forces Travel, using the military travel network, and prepaid approximately $3,700 for our accommodations, including a breakfast package through our departure date. At check-in, we were informed of additional hotel charges and provided our Wells Fargo Visa debit card. We paid approximately $518 at that time, which included applicable resort-related charges and the security deposit. We were also informed that valet parking would be settled at checkout. We understood that valet parking was $55 per night and that gratuity was not included, so we also tipped the valet staff separately whenever we retrieved our vehicle. Unfortunately, several service problems occurred during our stay. First, our One-Bedroom Suite had two televisions, and neither television worked properly because of issues with the cable boxes/connections. We contacted the hotel multiple times. It took approximately four calls before we were told that a maintenance work order would be submitted. Our family went almost three days without functioning television service in a suite for which we had paid approximately $3,700. What was especially disappointing was the lack of communication or apology regarding the inconvenience. The second issue occurred on the morning of our departure, Sunday, August 30. Our reservation included breakfast through our departure date. At check-in, we had been told that the breakfast buffet was available until approximately 9:30 a.m., with Sunday brunch beginning afterward. We arrived at approximately 9:08 a.m. and were informed that breakfast seating had already ended at 9:00 a.m. because the restaurant was preparing for brunch. We were told that if our family wanted the brunch buffet, it would cost approximately $98 per person. For a family of four, that would have meant spending approximately $400 more for breakfast/brunch even though breakfast was already included in our prepaid package. Rather than pay hundreds of dollars for another meal, we gave up our included breakfast and purchased coffee and donuts from the hotel lounge before checking out. However, the most troubling experience occurred at checkout. When I asked for our final balance, the manager on duty initially told me that approximately $538 would be charged to our bank account. I explained that approximately $518 had already been charged to our Wells Fargo Visa debit account during check-in and asked why we would be charged another $538. This was particularly concerning because it appeared that we could potentially have more than $1,000 charged in addition to the approximately $3,700 already prepaid for our reservation. She repeatedly told me, in substance, that this was our charge and that we had to pay it. I tried several times to explain that the $518 transaction was not simply showing as a pending authorization on our account. Our Wells Fargo account showed that the amount had already been charged. Because we could not resolve the issue, we contacted Wells Fargo while standing at the front desk. A Wells Fargo representative spoke on speakerphone and explained the transaction status. Instead of carefully reviewing the reservation and the notes from check-in at the beginning of this conversation, we spent approximately 40-45 minutes trying to determine why we were apparently being asked to pay twice. During this interaction, I felt that the manager on duty became increasingly dismissive, raised her voice, and repeatedly told me that the charges were our responsibility rather than calmly investigating my concern. At one point, while the issue was still unresolved, she moved to another counter to assist another guest. We then waited approximately another 20 minutes. There was very little communication explaining what was happening or acknowledging how long we had already been waiting. Eventually, after reviewing the account, we were informed that our actual remaining hotel balance was only approximately $13. This was extremely frustrating. A situation that initially sounded as though we owed another $538 ultimately resulted in an approximately $13 balance. Had the reservation notes and payment history been carefully reviewed at the beginning, much of the confusion, stress, telephone calls to our bank, and extended checkout delay could likely have been avoided. Even after the mistake and misunderstanding were finally resolved, we did not receive a meaningful apology for the incorrect information, the lengthy delay, or the manner in which the situation was handled. I was also particularly disappointed by comments indicating that because we booked through Armed Forces Travel, we were considered

    Outrigger Waikiki Beachcomber Hotel - nice updated room.

    Outrigger Waikiki Beachcomber Hotel

    (264 reviews)

    $$

    Waikiki

    I had such an amazing experience with Caren at the front desk! I'm staying at the Outrigger…read moreBeachcomber to celebrate my 30th birthday, and when I first arrived, I wasn't completely happy with the view from my original room. I mentioned to Caren that this was a special birthday trip for me, and she truly went above and beyond to make sure my stay felt special. Caren took the time to look into different options and was able to find me an upgrade at a very reasonable price with a MUCH better view -- and I am absolutely blown away! The view is breathtaking, and I genuinely cannot stop looking at it. It completely changed the experience for me and made my birthday stay feel that much more special. On top of that, Caren even gave me a sweet birthday welcome gift since they were out of the chocolates they normally provide. It was such a thoughtful gesture and really showed how much she cared about making sure I felt welcomed and celebrated. I truly appreciate all of the time, effort, and kindness Caren showed me. She turned what could have been a small disappointment into such a positive experience and made sure my stay started off as a 10/10. Customer service like this makes such a difference, especially when you're celebrating a milestone birthday away from home. Thank you so much, Caren, for helping make my 30th birthday in Hawaii even more memorable!

    I stayed at this outrigger property 2 nights from March 6, 2026-March 8, 2026…read more When I checked in I was informed since my stay was for 2 nights if I needed to have my room cleaned to let housekeeping know. Once my room became available I dropped off my luggage and then went directly to the beach. When I returned I did notice some areas of concern where the room was not very well cleaned. Instead of calling housekeeping I went directly downstairs to the front desk. Front desk personnel were busy as there were only 2 people assisting the long line of quests. I decided I'll just deal with the room uncleanliness later. Please be advised that I did take pictures. Once I checked out on Sunday, March 8th, I advised the front desk personnel my concerns. The manager Ira listened to my concerns as I showed her my pictures. She immediately apologized and ask that I email the pictures to their corporate office. Which I did once I arrived back to the mainland. In the room there's a finger or toenail clipping on the carpet between the console and couch. Also you can also see that portion of the carpet has not been vacuumed. The clothed bench in front of bed was extremely stained and filthy. So filthy that I covered the bench with a bath towel if I needed to sit down. Also the refrigerator was very dirty. I chose not to put any food items in the fridge because of this. Also the bottom of the toilet is stained with either fecal matter, urine or maybe it's rust. If so, clean it then use caulking. These are the concerns I have with room 403. Hopefully I'll be hearing from upper management in regards to my unpleasant stay in room 403. The best part of staying at this hotel was the show Auana which is located at this hotel. Needless to say I will not stay at this hotel again.

    Halekulani Hotel - Halekulani Gatehouse.

    Halekulani Hotel

    (508 reviews)

    $$$

    Waikiki

    I will never forget the way the Hawaiian breezes felt in my hair. And I will also never forget the…read moreoutstanding hospitality, accommodations and luxury of this gorgeous hotel. I love that it is in the heart of Waikiki, very walkable to shopping and nightlife should you want to leave the grounds of the resort. The nightly local music with hula under the sky is magical. Reservations for dinner, or grab a first come first serve cocktail table at 5 to watch the sunset! There is also nightly jazz in the bar. La Mer is a one of a kind French experience and Orchids is fantastic for any meal of the day. Just outside the hotel is a delightful oceanfront park where the hotel hosted yoga each day. A highlight for me. Great poolside service. The beach is small, so if you are looking to lounge on the beach, that's not really much of an option. This hotel is a member of the Leading Hotels of the World. So you know it has the highest standards. That brand has never steered me wrong. And the fact that it is not under a massive hotel chain umbrella means it can maintain its authentic individuality. Pro tip: if you have a late flight, there is a lounge where you can relax and prepare for your departure, as check out is 11am.

    The gentleman who checked us in was very helpful and informative, even walked us directly to the…read moreroom. Justin was amazing and deserves recognition. Same with the guys working at the pool. The room is nice but outdated for a 5 star hotel. Seems like a 3 star hotel at best. Somewhat trapped in the 90s. The shower burned me twice due to the fluctuating water temperatures... this isn't fun in your private parts. It also happened to my partner as well. You can hear the neighbors above you easily. The shutters aren't a complete blackout so be sure to bring your sleep mask. The beds are really hard. I'm coming back from an injury so this wasn't pleasant for my back at all. Normally you plop on your bed at your hotel and go "ahhhh", not happening here on this brick. I just spent $500 at their dining establishment, and while wearing almost the exact same attire, I was denied service at their bar next door due to my hat. Unbelievable. Handled very poorly and ruined the end of my anniversary celebration. Beautiful location but frankly it seems like the hotel takes advantage of their geographic area while letting other things slide.

    Ka La'i Waikiki Beach, LXR Hotels & Resorts - Guest room bath

    Ka La'i Waikiki Beach, LXR Hotels & Resorts

    (45 reviews)

    $$$

    Waikiki

    As Hilton Honors- we booked this location on the app as our regular hilton location was booked. Ka…read moreLa'i is a gem of a hotel. The stay was because we didn't have electricity after hurricane Lala. It was such an amazing stay what started as 3 days/2 nights extended to 6 days! We were greeted at the valet $55 a night. Service is great- they had our vehicle ready at 6am for work. There is no self parking. However they are very efficient! The lobby is on the 7th floor- so helpful - Ayumi helped to extend our stay. We met her at check in also. All the staff are pretty helpful and nice. The rooms are so comfortable and the kitchenette is not the normal "kitchenette". The stove has 2 hot plates- no oven. A microwave. The dishware and cutlery. Subzero mini fridge & freezer. Breville toaster & blender. Zoriushi rice pot. Nespresso make and pods. The knives are German made Zwilling. Impressive. The sofa bed was comfortable - the mattress was like a memory foam type?! Or it felt like it. The gym has dumbbells up to 75#, yoga mats, medicine balls, kettlebell, cardio machines- bike- treadmill- elliptical and even a peleton too, they have circuit training cables and machines. Even filtered water, cold towels, fruits and towels to use. The infinity pool and hot tub were a joy. They offer towel service, lounge chairs, drink service, and complementary smoothie and ice cream with toppings (caramel, chocolate, and sprinkles) The business center or library has computers (good speed too), phone charger, printer and couch with additional chairs. There were 2 newspapers on the table the other day. Convenient. The restaurants: Bloom for breakfast and Kini Room. They also have a bar at the lobby. And a lil coffee shop. An ABC store is a block away- huge

    TRANQUILITY! 4.8…read more We stayed here during the first half of our most recent trip to the island, mainly to compare it with another property/residence that we really like and wanted to make a direct comparison. We also used our American Express Platinum Hotel Credit benefit, and it was great that this hotel qualified for it. Ka Laʻi is one block from the beach, backing up to Fort DeRussy Park, a military reservation, and is surrounded by many shops and restaurants, especially along Luxury Row, which is a non-negotiable visit for us. There is so much aloha felt here, with the staff always greeting us with genuine smiles and a willingness to help. The hotel is quiet and soothing, perfect for a relaxing stay. We checked in seamlessly and were provided with cold, refreshing water upon our arrival. Our room was spacious and felt very cozy, with beige carpet and tile flooring, brown furniture, and dark cabinetry in the kitchen. In the seating area, there was a large full-size sofa, an upholstered side chair, and a coffee table. The long dresser and closet provided plenty of storage. A lovely welcome treat was left in our room: two Ka Laʻi reusable water bottles, Hawaiian semi-sweet chocolate, and Beach Brittle. These items were a very nice touch. If you feel inclined to enjoy more Beach Brittle, you can purchase it downstairs in the small shop next to the spa. The bathroom had a double-sink vanity with plenty of counter space, which is a must for me, a large soaking tub, and a wet shower area. It was a generously sized bathroom with plenty of room to move around. Our stay included a wonderful breakfast buffet at Inyō. There was an omelet station with a chef preparing made-to-order omelets, along with a variety of beautiful fresh fruit, hot and cold breakfast items, rice, and Asian-inspired bites. The infinity pool is located near the restaurant, Inyō. It's tiled in a beautiful blue that adds a nice contrast to the tan backdrop of the neighboring high-rise buildings. The pool is long and narrow, accented by a series of raised, tiled planter islands that provide a bit of privacy between guests. We were too busy to swim or enjoy the other amenities, but just walking around the grounds was incredibly relaxing. It's a very peaceful place to stay, unlike many of the larger hotel brands. The standout at this hotel was definitely the service. The staff always made eye contact, greeted us warmly, and either asked about or anticipated our needs. This is a hotel that is definitely worth returning to.

    Sheraton Waikiki Beach Resort

    Sheraton Waikiki Beach Resort

    (1.2k reviews)

    $$$

    Waikiki

    Joey was the best housekeeper ever. He truly deserves a raise and promotion as well. He always kept…read moreus stocked up and very clean in our room. Thank you so much Joey 10 out of 10 stars you really made my trip so great. Charleston also went above and beyond as well. He really made the finale of my stay so amazing. He really should be director or manager by now. I've never had such hospitality in my whole life 10 out of 10 stars. Thank you so much Charleston you really went above and beyond for me and my girlfriend's first day I will continue to come to shirts in Waikiki because of you.

    Location: beach access to waikiki. Across from royal Hawaii center…read more Pool: 3 types of pool, 2 family and kids, 1 adult Infiniti pool. Check in: 2 lines, and for regular and the other one is for Marriott Bonvoy gold and above status reward. Since we reserved via Amex platform, as always, we received receive complimentary of room upgrade, $300 resort credit $100 from Amex, $200 from Sheraton hotel when reserved 3 nights and more. We only received a gift of choices snacks anything we can fit into a small paper bag. Other complimentary: Early check in Late check out Complimentary breakfast for 2 daily Our room is pretty nice and spacious. Ocean view, 2 bedroom of a queen and king bedroom. They also give you refillable bottle water like path water brand. You can refill cold water in every floor and also at lobby by check in area. There's also microwave, 18th floor Sadly, they are not longer give lei and the bead necklace as welcoming gift anymore, due to budgeting

    Hotel Renew - hotels - Updated September 2026

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