Mahalo for the great and understanding customer service…read more Just a couple of sleep deprived parents trying to plan a break when my husband booked the wrong dates, for the wrong length of time. It was outside the 24 hour cancellation window but their concierge was so understanding Thank you

Great customer service from all staff members! Great…read morelocation! Steps from restaurants, shops and the Waikiki Monday Night Market! Great, spacious room! Amazing views! Delicious breakfast! The reason for the 4 stars: Embassy Suites is known for their free breakfast and evening specials. Unfortunately the evening specials' drinks are very limited and of low quality (alcohol). The snacks are tasteless. Why are the chips and pretzels disgusting?!?! Thankfully, there are many food/beverage options nearby. We stayed in the Hula Tower which was convenient to the pool and breakfast area. We valeted a car which was bout $60 per day and had in and out privileges. The valet staff was always kind and gracious. My child enjoyed the pool and made friends in the pool. Great stay and will definitely recommend! Tip: Read the entire handout that you get when you check in. There are yoga classes, discounts, etc. that are available to you.

The legendary beach front hotel in beautiful Waikiki celebrating its 125th anniversary in 2026. We…read morewere fortunate to celebrate USA 250 Independence Day here and it was AWESOME! The Banyan Wing is the original Victorian-era building which is listed on National Historic Registry and houses the main lobby and restaurant. The number of guests and visitor who circulate through this property daily is incredible. Including the Tower and Surfrider Wings, it has 791 rooms. Our Tower room had a great covered patio with incredible views of Waikiki and Diamond Head. We spent a lot of time on the patio watching the surfers, catamarans, and enjoying the island breeze. Our balcony was spectacular :o Our room was updated and very comfortable. I understand the owners completed a full renovation of all rooms in 2026. The beach bar is one of the best in the world. Cold cocktails, beer and wine. Good service. Great views! The drawbacks.... The pool is small and very crowded, especially for 791 rooms. With that said everyone in the pool was smiling and having fun. The beach is also pretty small for such a massive hotel. At high tide the hotel only has about 30 feet of beachfront and it is a public beach so it is crowded Rio style. For us this was not a drawback as we love Waikiki, the birthplace of Hawaiian surfing, and spend most of our time in the surf. Hawaii and Waikiki is one of the few places that completely lives us to the hype year after year and generation after generation. We can't wait to return. Aloha & Mahalo

After visiting and eating at this resort in years past, we were excited about the opportunity to…read moreactually stay here. So much history as shown throughout the resort especially on the second floor, but also the open Victorian architecture which presents a relaxing atmosphere. Our friends thought we were "rich" for being able to stay here but I don't recall the prices being too different than other hotels in the area. We also got a great offering through the American Express card. We arrived on island early afternoon and attempted to stay up as late as possible. However, we were given a room on the second floor of the historic side of the hotel where they host events on the patio area outside our room. While we were trying to sleep at 8-9pm, a festive wedding was going on with their DJ blasting music, people dancing, yelling, the DJ trying to motivate the audience, etc. It was not a fun night as my wife complained to the hotel staff about the noise interfering with our ability to sleep. It's not the fact the wedding was occuring, but rather the fact the hotel staff didn't let us know they were putting us next to the hotel night club of sorts. Hawaii is typically laid back and quiet, which this was not. The hotel staff sympathisized and mentioned the wedding would be finished by 10pm which it was, and tried to make things better. On day 3 around 4am, the hotel fire alarm sounded and advised everyone to vacate the building. When we vacated, we learned it was a false alarm. This was our last day at the Moana Surfrider which we assumed was a sign the resort wasn't meant to be a relaxing experience for us. The hotel has activities associated with the resort fee such as yoga, that we registered for. It was my first time doing yoga despite mention by my wife over the years to do it. I figured it would be a pleasant surprise for her if I signed us up, and it was a great class out on the same patio area as the wedding. I won't say it was fun for me, but it was an experience that we both enjoyed. The room itself was small which I assume is because it was part of the historic side of the hotel. There wasn't a balcony which we've come to appreciate especially in Hawaii to be able to go outside, view the water, and smell the air. Instead there was a window which we tried to orient ourselves in to get a picture of us with our welcome leis and Waikiki Beach in the background. Very challenging to appreciate a window as well as find space in the room to lay out two large suitcases without having to relocate furniture. The shower leaked water onto the bathroom floor as the cracks in the glass were not sealed so there was a constant wet towel on the floor. The bathroom in general didn't seem very modern considering the hotel had recently undergone years of modernization. Housekeeping was good and treated us well with towels and drinking water. I believe the Tower rooms of the hotel might be more modern and larger, as well as away from the event area of the hotel. I think we would look at other options in the future as we also spent a few days each during this trip at the Sheraton and The Royal Hawaiian which provided a much different experience in comparison.

Back again. We stay here each summer and absolutely love it! The Mountain View rooms are our…read morefavorite- even over the ocean rooms. The ocean rooms have the actual, proper lanais, but we really love the view of the hills and skyline! Staff is always amazing- front desk, bell hops and pool attendants are always so professional, courteous and friendly! Housekeeping is also so polite and helpful. Hotel is so clean and can't beat the li stop or infinity pool.

Halepuna Hotel This…read moreis a review of my experience staying at the Halepuna Hotel, located in Waikiki. I booked my stay via Costco Travel recommendations. WORDS TO DESCRIBE Halepuna Hotel: Modern, clean, safe, economically and environmentally friendly (bamboo room cards, water dispensers for your reusable water bottles), bright, airy, quality service in hospitality and room service LOCATION I loved staying at the Halepuna Hotel. It was centrally located at the beach walk, so ABC Store, shops, restaurants, and the beach were all within walking distance. *It was difficult finding the location of the hotel, when we first arrived. There was no big sign that you can spot, while you're driving, so my landmarks I always looked for were the ABC Store and Denny's. STAFF/SERVICE: Everyone that we came across during our stay was very friendly, generous, kind, and attentive. A shoutout to the Valet Service crew, especially RJ. He gave us recommendations for where to go. He always made us smile and laugh with his jokes. Thank you Uncle! AMENITIES: ROOMS Our room was equipped with charge stations-usb and usb c compatible plugs, ironing board/iron, mini fridge, ice bucket, tea kettle, and coffee maker. BATHROOM Well stocked with towels, a drying cord, blow dryer, shampoo, conditioner, and body wash. I appreciated that instead of your standard toilet, the hotel had bidets! *Great water pressure for showering. The tub was also spacious, if you wanted to take a bubble bath. 8TH FLOOR GYM-Equipped with a lot of machines Water dispenser Additional restrooms/shower room LAUNDRY ROOM is open 24/7 There are 3 washers and 4 dryers You can pay using your credit card or download the WASH CONNECT app *Friendly suggestions: -As a guest, bring your own laundry soap/dryer sheets--or go to the ABC Store if you forget your laundry supplies -Make sure to clean the lint trap before you put your clothes in -Put a timer on your phone to check on your clothes GARDEN -Serene, tranquil, peaceful, spacious -------- Friendly Suggestions for Halepuna Hotel -Have a big sign stationed outside the hotel, perhaps elevate the height of the sign and add lights to it, so it's easy to spot for first time visitors ------- All in all I enjoyed staying at the Halepuna Hotel. The services and amenities provided were excellent. I can't wait to visit again soon! Mahalo Halepuna Hotel!

I will never forget the way the Hawaiian breezes felt in my hair. And I will also never forget the…read moreoutstanding hospitality, accommodations and luxury of this gorgeous hotel. I love that it is in the heart of Waikiki, very walkable to shopping and nightlife should you want to leave the grounds of the resort. The nightly local music with hula under the sky is magical. Reservations for dinner, or grab a first come first serve cocktail table at 5 to watch the sunset! There is also nightly jazz in the bar. La Mer is a one of a kind French experience and Orchids is fantastic for any meal of the day. Just outside the hotel is a delightful oceanfront park where the hotel hosted yoga each day. A highlight for me. Great poolside service. The beach is small, so if you are looking to lounge on the beach, that's not really much of an option. This hotel is a member of the Leading Hotels of the World. So you know it has the highest standards. That brand has never steered me wrong. And the fact that it is not under a massive hotel chain umbrella means it can maintain its authentic individuality. Pro tip: if you have a late flight, there is a lounge where you can relax and prepare for your departure, as check out is 11am.

Extremely rude and unprofessional service coming from one of the male bartenders…read more I was accosted while coming out of the restroom , with him frantically asking if I paid the tab, treating me like some sort of criminal. The restroom is in the restaurant area. I never once left the restaurant throughout the entire evening. I was simply on my way to pick up my drink from the seating area and then head to the bar to pay. He told me I was "going the wrong way" when the way I was going would have led to me to the bar... The way this team handles tabs in this bar is abysmal. Right when I sat down, I was attempting to give my bartender my credit card to start a tab. They refused to accept my card and said don't worry about it, and that they'll take it after I'm done. I explicitly told the bartender that I was going over to the lawn right next to the bar (still in the restaurant area) to get a better view of the musical performance, drink in hand. They said go ahead. Nobody should be treated like this

TRANQUILITY! 4.8…read more We stayed here during the first half of our most recent trip to the island, mainly to compare it with another property/residence that we really like and wanted to make a direct comparison. We also used our American Express Platinum Hotel Credit benefit, and it was great that this hotel qualified for it. Ka Laʻi is one block from the beach, backing up to Fort DeRussy Park, a military reservation, and is surrounded by many shops and restaurants, especially along Luxury Row, which is a non-negotiable visit for us. There is so much aloha felt here, with the staff always greeting us with genuine smiles and a willingness to help. The hotel is quiet and soothing, perfect for a relaxing stay. We checked in seamlessly and were provided with cold, refreshing water upon our arrival. Our room was spacious and felt very cozy, with beige carpet and tile flooring, brown furniture, and dark cabinetry in the kitchen. In the seating area, there was a large full-size sofa, an upholstered side chair, and a coffee table. The long dresser and closet provided plenty of storage. A lovely welcome treat was left in our room: two Ka Laʻi reusable water bottles, Hawaiian semi-sweet chocolate, and Beach Brittle. These items were a very nice touch. If you feel inclined to enjoy more Beach Brittle, you can purchase it downstairs in the small shop next to the spa. The bathroom had a double-sink vanity with plenty of counter space, which is a must for me, a large soaking tub, and a wet shower area. It was a generously sized bathroom with plenty of room to move around. Our stay included a wonderful breakfast buffet at Inyō. There was an omelet station with a chef preparing made-to-order omelets, along with a variety of beautiful fresh fruit, hot and cold breakfast items, rice, and Asian-inspired bites. The infinity pool is located near the restaurant, Inyō. It's tiled in a beautiful blue that adds a nice contrast to the tan backdrop of the neighboring high-rise buildings. The pool is long and narrow, accented by a series of raised, tiled planter islands that provide a bit of privacy between guests. We were too busy to swim or enjoy the other amenities, but just walking around the grounds was incredibly relaxing. It's a very peaceful place to stay, unlike many of the larger hotel brands. The standout at this hotel was definitely the service. The staff always made eye contact, greeted us warmly, and either asked about or anticipated our needs. This is a hotel that is definitely worth returning to.

This place is absolutely wonderful. It's a little pricey, but wow. It's everything you need for…read moreyour stay, beach supplies like chairs, umbrella, toys, etc. They also had beach towels and a foot rinse right outside their entrance. That came in clutch as the beach showers were out of service. The valet people were so kind and got to know their patrons immediately. There were also so many people on stand by for your every beck and call. I especially loved the cafe located on the 7th floor on the way to the pool that had a full espresso machine for your needs. Those ladies that worked there were the best!! They were always ready for my redundant questions. The pool was spectacular. We went swimming during the sunset and it was just the coolest spot. There were plenty of kids swimming when we were there, so we felt at home having a small child as well. The pool has sunscreen ready, cold water, and towels for your pool session. Even though it didn't have bells and whistles, my daughter still enjoyed the child friendly ledges. We got the one bedroom suite with the kitchen and living room. We had two balconies with a partial view and they were both gorgeous. It got a little loud at moments due to the proximity of the downtown Waikiki energy, people playing music loudly on scooters and ambulances, but it never woke us up or annoyed us. I felt spoiled here. I properly pampered and I am excited to have an opportunity to stay again. Kid approved, mommy approved.

Great stay Cheerful staff…read moreClean and neat hotel Recommend for an enjoyable holiday Thank you team Check in/out smooth

The location is hard to beat, right across from Waikiki Beach and within walking distance of…read morerestaurants, shopping and everything you'd want to do. The valet staff was friendly and efficient and everyone we interacted with was welcoming. Unfortunately, the room didn't match what I'd expect from a Hyatt Regency. There was a leaking bathroom faucet, a chipped sink, rust and water damage around the bathroom door, dark buildup around the shower fixture, heavily stained blackout curtains, visible dust and debris under the bed and dark spotting inside the bathroom vanity where clean towels were stored. The room also had numerous scuffs, patched walls and signs of deferred maintenance throughout. The location and staff saved the stay, but the condition of the room fell well below the standard I'd expect from this brand, especially at this price point.

Five stars across the board. Every employee and service we received at this hotel was superb- from…read morethe valet to the front desk & concierge, the restaurant employees, the pool bar employees and the housekeepers. Best service. We booked a stay last minute because of a power outage and then had to book subsequent nights which made explaining and moving rooms a bit messy but front desk was on top of it every single time. Even if I had spoken with a different person, they kept impeccable notes and went above and beyond to help us. I am beyond grateful that even though we had to deal with craziness of the hurricane, this hotel was the bright spot in our day. Cleanliness was also good. Out of the 3 rooms we had, I only called housekeeping once for a minor pillowcase and sheet change which they did immediately and apologized for. I recommend this hotel to all and look forward to staying here for pleasure in the future too.

We stayed at this establishment for 5 nights. It is located right next to Waikiki Beach and walking…read moredistance to Ala Moana mall. This hotel has two towers. We stayed at the Diamond Tower and since we requested to be on a high floor, we were given the 30th floor; which was great! The room was clean and spacious. It was unfortunate that rooms don't have balconies. Views were awesome. We had a rental car, so we had to pay the daily $45 parking fee for self-park. Staff do work slow though... there were times where we had to wait a long time for the front desk staff. Overall, we had a good time here at this Hotel.

This was a fantastic hotel. The location was awesome- just a block away from the beach. While it…read moreis a very touristy area with lots of restaurants and shops, it didn't feel crowded. The service was outstanding- especially Kristina! She saw that I was visiting with my son and she upgraded our room to have a view of the ocean. She also helped me with a couple of issues I had. All the staff was friendly and responsive to any questions. I will definitely be staying here again!

I stayed at this outrigger property 2 nights from March 6, 2026-March 8, 2026…read more When I checked in I was informed since my stay was for 2 nights if I needed to have my room cleaned to let housekeeping know. Once my room became available I dropped off my luggage and then went directly to the beach. When I returned I did notice some areas of concern where the room was not very well cleaned. Instead of calling housekeeping I went directly downstairs to the front desk. Front desk personnel were busy as there were only 2 people assisting the long line of quests. I decided I'll just deal with the room uncleanliness later. Please be advised that I did take pictures. Once I checked out on Sunday, March 8th, I advised the front desk personnel my concerns. The manager Ira listened to my concerns as I showed her my pictures. She immediately apologized and ask that I email the pictures to their corporate office. Which I did once I arrived back to the mainland. In the room there's a finger or toenail clipping on the carpet between the console and couch. Also you can also see that portion of the carpet has not been vacuumed. The clothed bench in front of bed was extremely stained and filthy. So filthy that I covered the bench with a bath towel if I needed to sit down. Also the refrigerator was very dirty. I chose not to put any food items in the fridge because of this. Also the bottom of the toilet is stained with either fecal matter, urine or maybe it's rust. If so, clean it then use caulking. These are the concerns I have with room 403. Hopefully I'll be hearing from upper management in regards to my unpleasant stay in room 403. The best part of staying at this hotel was the show Auana which is located at this hotel. Needless to say I will not stay at this hotel again.

Never have I ever officially stayed here as a hotel guest either on vacation or staycation yet. But…read morerecently came here on a recent special occasion for a friend's milestone birthday celebration. It was held in the Waialae Ballroom on a Saturday afternoon with lunch being served for all the guests. What a beautiful location where you can see the lush garden just outside, the pacific ocean was a few yards away when you're done eating, you're free to roam the area and see the beautiful architecture and structure of this fabulous hotel. I was not able to play tourist as this party had to end by 2pm and I had commitments thereafter. But for future hotel guests information, they also have dolphins for you to see. The food here was incredible and of good quality. Good for any type of gatherings of any size breakfast, lunch or dinner. Bartenders and service at the bar was even better! The amount of attention every table was receiving was amazing, glasses were never empty and always started with a full pour. Self parking was completely full, although valet parking service was a better idea. Keep in mind this is a full service 5 star property located in Kahala/Waialae. Would love to be a hotel guest one of these days just to say I've stayed at The Kahala Resort.

Very nice hotel resort on the other side of Diamond Head. found a great rate to come with the…read morekiddos for a little Summer Vacay. nice change of pace from the hustle and bustle in Waikiki. The Kahala bills itself as a 5 star luxury stay. while there are definitely some 5 star attributes to this resort, it falls short of a full 5 star rating. we booked using the Chase Reserve promo which included some great benefits such as hotel credits, room upgrade on availability and early check-in/out opportunities. we arrived a little early, 1pm, but a room wasn't available. they were able to get us an upgrade, however. for a 3pm standard check-in we were only able to get a room at 220p. we booked a room for 4 people, but, they got us a King bed. we were offered 2 rollaways, or move to a double room the next day. we chose the prior. luckily, the room itself was pretty large and well appointed. the bathroom was also big, with dual sinks on opposite ends, a separate shower and tub and a MAGIC toilet! yes, a toilet with a warming seat, senses your rear approaching and lights up and rinses the inside of the bowl, all prior to being used! oh, and it's also got a bidet built in. i think that was the highlight of our room. the tv was conveniently on a retractable mount so could be adjusted as necessary. there was a good sized fridge as well as a Nespresso machine and complimentary water. The resort grounds were immaculate and aesthetically pleasing. the lobby/patio area gave off plantation vibes, similar to the Moana Surfrider. there are in-house dolphins that swim around the pond that guests can interact directly with in the water. there are multiple restaurants on property that range from casual, to buffet to fine dining. THE best part of the Kahala is it's pristine beach front location. just steps from the resort pool, Kahala beach was our favorite of this entire trip. as i mentioned, this was a nice break from Waikiki and this beach is the epitome of non-Waikiki. although it is a public beach, it was relatively peaceful and quiet. the surrounding neighborhood provides an element that is conducive to relaxation and calm. mama and i were able to sit on our complimentary beach loungers and just chill while the kiddos frolicked in and out of both the surf and the pool. the dudes attending to the beach/pool guests were awesome and always ready to help. while The Kahala provided us a great stay, there were a couple points of contention that kept it short of a 5 star resort. the wrought iron balcony railing's white paint didn't quite cover up the rusting going on underneath it. and the balcony dividers that provided perfect privacy from our neighbors, also had rust smattering it. i realize we're in a tropical climate and this is common, but, perhaps a 5 star resort would pay more attention to those details. another issue was trying to communicate with the front desk. we had a 50% success rate with trying to get ahold of someone on the phone. it should not be that difficult. the pool had the ubiquitous sludge that develops when sunblock and water and mass of humanity meet, but, the filtration system should be managing that a lot better. overall, we had a wonderful time at The Kahala. it's definitely worthy of a return visit, regardless of the 5 star shortcomings. we highly recommend this place.

This location is wonderful the service, the room, and the restaurant options. but unfortunately the…read moresame service isn't provided at the other location in Maui. I would recommend this one to everyone I know but never the Maui location again.

Location: beach access to waikiki. Across from royal Hawaii center…read more Pool: 3 types of pool, 2 family and kids, 1 adult Infiniti pool. Check in: 2 lines, and for regular and the other one is for Marriott Bonvoy gold and above status reward. Since we reserved via Amex platform, as always, we received receive complimentary of room upgrade, $300 resort credit $100 from Amex, $200 from Sheraton hotel when reserved 3 nights and more. We only received a gift of choices snacks anything we can fit into a small paper bag. Other complimentary: Early check in Late check out Complimentary breakfast for 2 daily Our room is pretty nice and spacious. Ocean view, 2 bedroom of a queen and king bedroom. They also give you refillable bottle water like path water brand. You can refill cold water in every floor and also at lobby by check in area. There's also microwave, 18th floor Sadly, they are not longer give lei and the bead necklace as welcoming gift anymore, due to budgeting