Mahalo for the great and understanding customer service…read more Just a couple of sleep deprived parents trying to plan a break when my husband booked the wrong dates, for the wrong length of time. It was outside the 24 hour cancellation window but their concierge was so understanding Thank you

Embassy suites Waikiki 2123…read more Bed - nice and comfy. Little movement from partner. Mattress was a Serta Perfect Sleeper Plush mattress. Hotel offers different types of pillows in the room and spare blanket in armoire. Also in the armoire is hangers, an ironing board and steaming iron, which came in handy for those wrinkled linen shirts mashed in my suitcase. The Bathroom. - one sink with a little counter top space but sufficient. The toilet was also bidet in the master bath. The shower pressure on 21st is ok but low, but it did the job. The Ac in room was awesome! It gets super cold, if you need it, quickly. It was nice for those hot humid days of walking in Waikiki. It had an In-room mini fridge and bar sink with 4 real drinking glasses, which I like. Hated there was no freezer in the mini fridge But the bell hop station offers to freeze ice packs, or whatever you need, for you. We had 3 sliding doors with west views and moderate views of Waikiki beach. The Second bedroom has own bath with also a single sink, toilet and shower- No bidet. The room/bedding/bathrooms were clean with no mold in the showers. The furniture showed a little wear but nothing excessive. The Elevators were fast! The pool, mangers reception and breakfast are all on the 4th Floor (terrace level). Breakfast was typical of Embassy Suites, I like the made to order omelette which makes it much better. Lots of fresh fruit and even some miso soup and other Japanese/Hawaiian offerings. The Staff was awesome and super friendly. I Used valet every day. Great service, fast and practical IMO but hard to swallow the daily fee. The hotel was attacked to the Waikiki beach walk. Island vintage coffee was a regular stop for coffee and sometimes breakfast. Order coffee or food to go online after 8am to save a ton of time standing in line. Hotel was Very close to all ththe shops. Awesome location. Much better location than Hilton Hawaiian village location!!! Our fav restaurant close by the hotel was Kana Pilla and Monkey Pod, which were across the street. Make sure to make Open Table reservations for both way ahead of time. I did mine 2 months out. Housekeeping willing to clean and supply new towels daily however linens are not cleaned but every 5 day, unless you request it, which they are happy to do! Views from 21st floor were awesome and all 21st floor rooms had extensive balconies. 3 sliding doors. Keep in mind Ac doesn't work, yes the fan blows, when the doors are open!! It's too humid at night to sleep with them open so we had them open for select times, mostly am. There's a Washer/dryer laundry room on site, 3rd floor only. It was Very convenient especially packing 4 days of clothes for a 10 day trip so our suitcases weren't stuffed . Use laundry room on sundays/mon or late evenings when people are too busy arriving and leaving. $5.25 to each wash load and I think $4.75 to dry. Washers only wash with cold which I like. Perm press on dryer seemed to dry all our shirts and socks well. We hung our nice Aloha shirts on the hangers in the room and they dried within a day. Washer and dryers take credit cards. Yes they're is a soap machine that also takes credit cards. I didn't use and just bought soap from ABC. ABC stores are EVERYWHERE so don't lug around suntan lotion or waters in your suitcase. Just buY at ABC which is only 20 steps away. FYI ABC doesn't no GIVE out bags for items unless you spend over a certain amount. ANC bags cost like .50 cents. ABC has Awesome poke and alcohol (spirit and beer) choices. Yes single purchase tall beers too. Don't forget the free brief fireworks show in front of the Hilton Hawaii Village on Friday nights only. We saw them set off at 7:45p by the lagoon. It's amazing how many people attend so be prepared for the crowds to and from. Big tip: make open table reservations for all your restaurants months ahead! All places are super busy until about 8:45 pm on most nights. Hope I helped.

Service- 4.5 stars Ambiance- 5 stars…read moreFood- 5 stars I spent last weekend here with my boyfriend and had such a special weekend. First things first- the food offered at the buffet in the Veranda restaurant is delicious and with a wide variety to choose from! Salmon, smoked salmon, parfaits, fried rice, potatoes to a number of different juices- take your pick! I didn't take many photos in our hotel room that weekend but I loved every inch! There is a cute booth area with modern touches where you can play cards, have your meals, set your luggages down, etc. The view of the ocean and of diamond head was my favorite part of our stay. It's so picturesque like how you would envision a picture on a postcard! The one thing that I thought they could improve on is limiting how long each party can occupy a chair at the pool area. We saw that folks would reserve seats by placing their items on the chairs they wanted, but remained unused for long periods of time. There has got to be a timer for folks using these chairs. I highly recommend this hotel and can't wait to return to the breakfast buffet at the Veranda again:)

I have lived on Oahu before. I come back every two years usually. This is probably the 9th trip I…read morehave had to Waikiki in 15 yrs. This hotel, being the most expensive I have stayed at, is by far the worst of all of them. This includes the hyatt regency, the princess Kaiulani, Hilton Hawaiian Village & the Waikiki beach Marriot. I booked this room via Amex Platinum travel. Ok, the pluses: location, beauty, very comfortable bed and relaxing rocking chairs on the porch. The negatives: Room was in the old building, no where did it mention there is no lanai. NO LANAI. The rooms that have it are far more expensive I come to find out. I booked a ocean front "renovated" King. Ok, so no Lanai, and no Japanese toilet. WHAT? How is that possible? Waikiki was the first place I ever experienced a bidet toilet. Even in the crap hotel like the princess. There is zero way to get a chaise lounge at the pool, I woke up at 8:15 and went down bc I was on pacific time and all the lounge chairs had a towel over em like the pools in vegas. Disappointing, Ok, no room service, and no makeup mirror. Those are my complaints for the room. My only other complaint about the hotel is the valet. They quote you 25 min to get your car but both times it has been 40. I will also say there are weddings going on on the fri and sat pm I stayed here. That is fine, but even with my windows shut I heard the music LOUD. It was an Indian wedding so there was a lot of drumming. I asked if there were other rooms avail. but i knew there wouldn't be. I tried the 57.00 breakfast buffet and I have to say it was just not good. The made to order omelet and the man who cooked it was awesome, but the rest of the buffet was just meh. prison scrambled eggs, fruit, a pancake, a horrible eggs benedict. Like I said just Meh. I also tried to door dash and the driver was not allowed to leave it at my door so he was told to leave it at a door dash delivery table, but i had to ask 3 people where that was. I will compliment every employee, they have all been exceptionally nice. I just won't spend for this. I need a lanai. I need a Japanese toilet. I need to get my care quicker. (Hyatt was never more then a 10 min time quote) anyhow, I just felt compelled to yelp this bc a lot of people must be like me and thought this was exceptional. I find it a true 2.5 star hotel as far as compared to what else is right here.

Halepuna Hotel This…read moreis a review of my experience staying at the Halepuna Hotel, located in Waikiki. I booked my stay via Costco Travel recommendations. WORDS TO DESCRIBE Halepuna Hotel: Modern, clean, safe, economically and environmentally friendly (bamboo room cards, water dispensers for your reusable water bottles), bright, airy, quality service in hospitality and room service LOCATION I loved staying at the Halepuna Hotel. It was centrally located at the beach walk, so ABC Store, shops, restaurants, and the beach were all within walking distance. *It was difficult finding the location of the hotel, when we first arrived. There was no big sign that you can spot, while you're driving, so my landmarks I always looked for were the ABC Store and Denny's. STAFF/SERVICE: Everyone that we came across during our stay was very friendly, generous, kind, and attentive. A shoutout to the Valet Service crew, especially RJ. He gave us recommendations for where to go. He always made us smile and laugh with his jokes. Thank you Uncle! AMENITIES: ROOMS Our room was equipped with charge stations-usb and usb c compatible plugs, ironing board/iron, mini fridge, ice bucket, tea kettle, and coffee maker. BATHROOM Well stocked with towels, a drying cord, blow dryer, shampoo, conditioner, and body wash. I appreciated that instead of your standard toilet, the hotel had bidets! *Great water pressure for showering. The tub was also spacious, if you wanted to take a bubble bath. 8TH FLOOR GYM-Equipped with a lot of machines Water dispenser Additional restrooms/shower room LAUNDRY ROOM is open 24/7 There are 3 washers and 4 dryers You can pay using your credit card or download the WASH CONNECT app *Friendly suggestions: -As a guest, bring your own laundry soap/dryer sheets--or go to the ABC Store if you forget your laundry supplies -Make sure to clean the lint trap before you put your clothes in -Put a timer on your phone to check on your clothes GARDEN -Serene, tranquil, peaceful, spacious -------- Friendly Suggestions for Halepuna Hotel -Have a big sign stationed outside the hotel, perhaps elevate the height of the sign and add lights to it, so it's easy to spot for first time visitors ------- All in all I enjoyed staying at the Halepuna Hotel. The services and amenities provided were excellent. I can't wait to visit again soon! Mahalo Halepuna Hotel!

I really enjoyed my stay here. I found the valet and reception to be outstanding! I had a nice…read morepartial ocean view - basically overlooking Halekulani. The elevators were reasonably fast and the entire hotel was clean and spotless! The valet kept our cars up front - glad I cleaned mine before going!!!!! The area is great! The Halekulani bakery is downstairs, Starbucks is not too far away. Sheraton and Royal Hawaiian Shopping center just a little ways away. There's an ABC Deli right next door and that is very convenient!!! The rooms were clean and the bed and pillows were great! The hotel rooms actually start on the 8th floor (above the Halekulani parking). Nothing to complain about - this is a very fine hotel. Great stay!

I will never forget the way the Hawaiian breezes felt in my hair. And I will also never forget the…read moreoutstanding hospitality, accommodations and luxury of this gorgeous hotel. I love that it is in the heart of Waikiki, very walkable to shopping and nightlife should you want to leave the grounds of the resort. The nightly local music with hula under the sky is magical. Reservations for dinner, or grab a first come first serve cocktail table at 5 to watch the sunset! There is also nightly jazz in the bar. La Mer is a one of a kind French experience and Orchids is fantastic for any meal of the day. Just outside the hotel is a delightful oceanfront park where the hotel hosted yoga each day. A highlight for me. Great poolside service. The beach is small, so if you are looking to lounge on the beach, that's not really much of an option. This hotel is a member of the Leading Hotels of the World. So you know it has the highest standards. That brand has never steered me wrong. And the fact that it is not under a massive hotel chain umbrella means it can maintain its authentic individuality. Pro tip: if you have a late flight, there is a lounge where you can relax and prepare for your departure, as check out is 11am.

Extremely rude and unprofessional service coming from one of the male bartenders…read more I was accosted while coming out of the restroom , with him frantically asking if I paid the tab, treating me like some sort of criminal. The restroom is in the restaurant area. I never once left the restaurant throughout the entire evening. I was simply on my way to pick up my drink from the seating area and then head to the bar to pay. He told me I was "going the wrong way" when the way I was going would have led to me to the bar... The way this team handles tabs in this bar is abysmal. Right when I sat down, I was attempting to give my bartender my credit card to start a tab. They refused to accept my card and said don't worry about it, and that they'll take it after I'm done. I explicitly told the bartender that I was going over to the lawn right next to the bar (still in the restaurant area) to get a better view of the musical performance, drink in hand. They said go ahead. Nobody should be treated like this

Pretty high end hotel that was recently remodeled (still undergoing some construction though). We…read morebooked through Amex's FHR and they upgraded us to a room that was perfect for a view of the Hilton Hawaii Village fireworks on Friday nights. The room was so clean and quiet. I slept like a baby in the king sized bed! I also liked how there was a small kitchen with cookware and a microwave. We were celebrating a minimoon and were gifted a bottle of champagne, a bar of chocolate, and a lovely fruit platter. Service was impeccable, from check-in to dining to pool service. Breakfast was included in our stay and the food was quite impressive. Not only do you get the breakfast buffet, but you get to order as many small plates as you'd like (mind you, they're already quite filling), and one large plate. You can also take your leftovers to go. Honestly, I would eat breakfast and be set until dinner most days. At the pool, they also brought around ice cream or smoothies to keep guests refreshed. They did so pretty frequently. The pool was also never super busy, which was nice as we just came from another hotel where the pool was constantly packed. You do get a small view, but it's mostly blocked by other buildings. There's a decent gym that also was never super busy. It's on the same floor as the spa. We contemplated treatments, but ultimately never went.

This hotel deserves more than 5 stars!…read more We've never been so impressed with a resort on the islands that we would think about going again in the same year! Great location, very accessible to stores and the beach, and also secluded in a sense you're not in the middle of all the hustle and bustle. We came as a family of three. Not only did they gave us a warm welcome, but they provided plenty of accommodations for our baby. A baby robe which was the cutest, but also a diaper genie baby bath tub and toiletries. We were so impressed! The room views were amazing and our room was upgraded which was a super plus! Breakfast was amazing! Our favorites were their mochi pancakes. They did have construction during our stay, but nothing to really get in our way. The service and accommodation were amazing! Thank you for our great stay Ka La'i! See you hopefully soon!

We booked this resort thru Costco and I have to say it was a great choice! we loved our stay. I've…read morenever stayed a hotel that had a water dispenser machine and provided water bottles in the room for refill so that was really nice! The front desk staff were very kind and helpful especially during the situation where our room was facing the construction across the street which ended up being a little loud for us so we had requested a new room away from that side and they had a room ready for us in 10 minutes with someone who came to move our luggage. Rooms were nice and clean and spacious we stayed in the diamond tower facing part of the parking garage with a view of part of the beach! It was still great to sit out on the balcony and watch the hustle and bustle of Waikīkī along with the sounds & views of the ocean! The location was across the street from the beach. They also have free beach towel dispenser which really came in handy but make sure you return it before midnight to avoid a charge! Lol. The parking garage was a little questionable as it is very tight and hard to find parking especially late at night so valet might be your best option or alerting the staff that there is no spot for self park they'll usually work something out to make sure you get one. The breakfast/brunch buffet was to die for! It is up there in price but my goodness it was phenomenal. I mean you're on vacation why not splurge a little?

The location is hard to beat, right across from Waikiki Beach and within walking distance of…read morerestaurants, shopping and everything you'd want to do. The valet staff was friendly and efficient and everyone we interacted with was welcoming. Unfortunately, the room didn't match what I'd expect from a Hyatt Regency. There was a leaking bathroom faucet, a chipped sink, rust and water damage around the bathroom door, dark buildup around the shower fixture, heavily stained blackout curtains, visible dust and debris under the bed and dark spotting inside the bathroom vanity where clean towels were stored. The room also had numerous scuffs, patched walls and signs of deferred maintenance throughout. The location and staff saved the stay, but the condition of the room fell well below the standard I'd expect from this brand, especially at this price point.

A new favorite hotel in Waikiki. The view is gorgeous, the amenities are top notch, and everything…read moreabout our experience made us feel as though we were expected to return some day, which we will. One of the important standards I look for in a hotel stay, is a focus on supporting locals. For me, if there's a Starbucks in the lobby, then I'm already disappointed. This hotel has one of my favorite local chain cafes, Honolulu Coffee Company. The only local café that has consistently made perfect crema foe decades. Starbucks baristas are not trained for this. The hotel also has restaurants with lots of local flavor. The sushi buffet is amazing but difficult to get a reservation on the weekends. 100 Sails also has a buffet though ordering ala cart seemed like the best choice for us. Best place to view the Friday fireworks. Our only disappointment was how much street noise we could hear throughout the night, even though we were on the 28th floor.

Overall, we had a nice stay at Prince Waikiki for our family vacation. The views are amazing, and…read morethe amenities are top-notch. We booked the Club Premier package, and we felt it was worth it because breakfast at 100 Sails Restaurant on the 3rd floor was excellent every morning. One thing to keep in mind is that parking is not included with your stay and must be paid for separately, which is something to factor into the overall cost. One big concern was the snacks on the 5th floor. We came across moldy bread, which was definitely concerning. I would think the staff would check the food before putting it out, especially considering this is not a cheap hotel. I loved that we could grab coffee every morning from Honolulu Coffee without having to leave the hotel. The lines can get long, but the service is fairly quick. The staff, overall, were not very welcoming and often seemed serious. However, on Monday, June 29, there was an older woman who was incredibly friendly and welcoming. She really stood out and made us feel appreciated. One other issue was that the body wash in our room was never refilled, so we ended up not having any during our stay. We also requested a later check out and our key cards aren't working. The front desk never mentioned anything about need to change keys cards if we had a later check out and now we're outside our rooms having to go back downstairs and change our key cards. And they were making it complicated because they wanted my drivers license even though it's in the room. Overall, we enjoyed our stay, and the beautiful views, great amenities, and delicious breakfast made it a memorable family vacation.

Such a beautiful hotel and will be even more beautiful after renovations here at blue note…read more Marie

I stayed at this outrigger property 2 nights from March 6, 2026-March 8, 2026…read more When I checked in I was informed since my stay was for 2 nights if I needed to have my room cleaned to let housekeeping know. Once my room became available I dropped off my luggage and then went directly to the beach. When I returned I did notice some areas of concern where the room was not very well cleaned. Instead of calling housekeeping I went directly downstairs to the front desk. Front desk personnel were busy as there were only 2 people assisting the long line of quests. I decided I'll just deal with the room uncleanliness later. Please be advised that I did take pictures. Once I checked out on Sunday, March 8th, I advised the front desk personnel my concerns. The manager Ira listened to my concerns as I showed her my pictures. She immediately apologized and ask that I email the pictures to their corporate office. Which I did once I arrived back to the mainland. In the room there's a finger or toenail clipping on the carpet between the console and couch. Also you can also see that portion of the carpet has not been vacuumed. The clothed bench in front of bed was extremely stained and filthy. So filthy that I covered the bench with a bath towel if I needed to sit down. Also the refrigerator was very dirty. I chose not to put any food items in the fridge because of this. Also the bottom of the toilet is stained with either fecal matter, urine or maybe it's rust. If so, clean it then use caulking. These are the concerns I have with room 403. Hopefully I'll be hearing from upper management in regards to my unpleasant stay in room 403. The best part of staying at this hotel was the show Auana which is located at this hotel. Needless to say I will not stay at this hotel again.

Never have I ever officially stayed here as a hotel guest either on vacation or staycation yet. But…read morerecently came here on a recent special occasion for a friend's milestone birthday celebration. It was held in the Waialae Ballroom on a Saturday afternoon with lunch being served for all the guests. What a beautiful location where you can see the lush garden just outside, the pacific ocean was a few yards away when you're done eating, you're free to roam the area and see the beautiful architecture and structure of this fabulous hotel. I was not able to play tourist as this party had to end by 2pm and I had commitments thereafter. But for future hotel guests information, they also have dolphins for you to see. The food here was incredible and of good quality. Good for any type of gatherings of any size breakfast, lunch or dinner. Bartenders and service at the bar was even better! The amount of attention every table was receiving was amazing, glasses were never empty and always started with a full pour. Self parking was completely full, although valet parking service was a better idea. Keep in mind this is a full service 5 star property located in Kahala/Waialae. Would love to be a hotel guest one of these days just to say I've stayed at The Kahala Resort.

The Kahala Hotel & Resort in Honolulu, known historically as "Kahally-wood," has hosted numerous…read morecelebrities, including Frank Sinatra, John Wayne, and Michael Jackson. Other notable guests include Queen Elizabeth II, U.S. Presidents from Lyndon B. Johnson to George W. Bush, Emperor Akihito and Empress Michiko of Japan, King Charles, Adam Sandlers, Angelina Jolie, Bob Hope, Burt Reynolds, Dean Martin, Diana Ross, Drew Barrymore, Duke Kahanamoku, Elizabeth Taylor, Elton John, George Clooney, Janet Jackson, Julie Andrews, Justin Timberlake, Lucille Ball, Nicolas Cage, Rihanna, Rod Stewart, Snoop Dogg, Stevie Wonder, Whitney Houston, ... you get the drill. The hotel features a "Wall of Fame" near the lobby that showcases photos of many of these famous visitors. We strolled the gorgeous grounds of this hotel and resort as we were early for our dinner reservations and wow. Truly a lovely hotel and resort. Lots of photo spots (we saw someone setting up for a proposal on their beach), you can see dolphins here, there was an adorable cat named Natto, and the staff are really friendly and kind. What a gorgeous hotel. It's no wonder why celebrities vacation here at this hotel and resort while on Oahu.

This is my first time staying at the Sheraton Waikiki Beach Resort, and I have to say I was pretty…read moreimpressed. Came here for my birthday and just enjoyed everything they had to offer. The service from the front desk to the cleanliness of the rooms was just amazing! I also enjoyed how there were plenty of elevators to go to the hotel rooms and it was in one section. Super easy to find everything and overall I enjoyed my stay. The room itself was clean and modern, and the view was spectacular. I went to the pools which even have an adult-only pool area as well. I tried paddleboarding yoga one morning. Overall if you wanted to relax and chill in the hotel you could do it and it is walkable to all the shopping and food places in Waikiki. Would totally reccomend people to come to this hotel. A very centralized location and awesome spot.

The hallways were stacked with black trash bags upon arrival. it looked so dirty. luckily later in…read moreour stay all the bags were removed. There is no room in the adult pool area, people put towels on chairs and walk away and there's no chairs left for anyone else to use. It's fine to sleep here but it's a hassle to not have anywhere to sit down or lay out because it's so crowded or people just leave their dirty towels everywhere and hotel staff doesn't monitor to remove them until end of day. also we found a used tooth brush in our room! gross! Hawaii is beautiful, the hotel is not.