This resort is placed perfectly on the strip in Cancun. There is so much to do and is right on the bus line. Staff is super friendly and makes you feel like you are royalty. They are constantly cleaning the resort and are more than helpful with anything you ever need. There is a 24 hour bar that also has sandwiches, fruit, nachos, and other things to eat anytime you are hungry. We loved this bar and loved the bartenders the best! The only reason I gave it a four instead of a five is, I feel like it needs some of its own activities amped up. The only activities we really had here were simple little ones at the pool or at the area where people can sit at a theater type place. If you want a really great time, you can be shuttle to another RIU property, which is so much fun! read more

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I love the interest and the way they bring you in with a warm welcome. Your rooms are complemented with a Butler. And they make sure all of your knees are met. The rooms are spacious and you feel like you are in Hollywood Dancing with the Stars. They have so many events on the resort that you can attend to all through the day. And some that's through the shallow of the night the restaurants are phenomenal in a shale return for another visit. read more

My family and I went on vacation here. There's two buildings on property. There's the tall building (we stayed here years ago) and a small building. We stayed in the small building this time. There's also two ocean sides: rocky (near beach volleyball is played and good for collecting shells) and non-rocky side (water is clear and great for body surfing). There is a spa and gym on-site. Multiple pools and bars. Pros: Gorgeous ocean views. Great hotel layout with lots of palm trees. Very clean. Rooms were spacious. Bed was comfy. The mini fridge was packed with water bottles, pop, and beer. I had a balcony that overlooked the pool and ocean, which I loved. Staff are very nice. Band/singer that plays before the show were great. Food was good. Good selection of food options. Good selection of restaurant options. Each restaurant posts a menu (in multiple languages) for the day's meals. Buffet over looks ocean. Neutral/meh: this hotel loves their parties. Every day there's a different theme. Busses take people to the RIU Caribe. There is a discotech that opens after the evening's show. Restaurants work on a beeper system since they do not take reservations. Alcoholic drinks can be strong. Evening shows were OK some nights. Cons: when we checked in, my room was not ready. They told me that they woukd email me when it was ready (did not receive). Did eventually get my room. While they had activities (listed on app), not all of them were played/hard to find. If it's super windy out, the elevators don't go pass floor 2 in the small building. You have to use the stairs. We came on a windy day and one of the workers allowed us to use the service elevator because we didn't want to lug our luggage up to the 3rd floor. Can hear your neighbors upstairs and can hear people out in the hall. Overall, we had a great time! read more

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Do not trust this location. They all work together trying to get as much money as possible by ripping people off. The other riu locations have been fine but this specific one is absolutely taking advantage of you. They will lie and make incorrect reservations so you pay more.i will never come back here read more

Eek, this wasn't the best! We went here for my BFF's birthday; when she invited us, we just said yes without researching this spot (as she had already decided on this hotel), that was a mistake! When we checked in, we were first surprised at how small this Riu was, we have been to a handful of other Riu locations and they have all been pretty sprawling and impressive to look at, this one was not. When we first checked in and then went to the elevator to get upstairs to our room, we learned that the elevator does not always work at the ground level when it's windy, so you have to take the steps up to floor three (if I remember correctly) and then you can take the elevator from there. Well, that is an inconvenience when you have bags and frankly in general, however throughout the majority of our stay this is what we had to do. When we first got to our room, we looked for the room service menu (although the options don't seem to change from the various Riu locations), we couldn't find it, so I called the front desk to inquire and learned that they don't have room service. This was a huge bummer as my hubby and I go to all-inclusive resorts to indulge and overeat at all times LOL, so learning this hurt. The food in the buffet was good with lots of options, the restaurant food was just okay and generally speaking the desserts were subpar. The shows they put on at night were not great in my opinion, however the pool entertainment and club they have at night is fun. Lastly, they do not have enough pool chairs for the number of guests, it's not just about people waking up early to "reserve" good seats, they truly don't have enough. Overall, we made the best of it and had a good time, but I would not go back and do not recommend. read more

I had a great time here with my wife. There are some caveats I'll mention below, but me personally, it didn't really impact my stay. The staff were really friendly and accommodating. I didn't come across one staff member (across the restaurants, buffet, waiters, lobby bar etc) who I thought was rude or even unfriendly. Definitely made the experience a pleasure. I booked directly through the Riu website, and if you do that and opt into their free members program (Riu Class I think it's called), they'll offer you free transportation to and from the airport, which is super helpful because cabs are expensive in the Cancun area. Important thing to note, make sure you follow the instructions and book the cab (they call it a "transfer") through Destination Services, their third party provider, 7 days before you arrive. If you try and book a day before your trip, they'll tell you it's too late and you'll lose that benefit. And when you arrive, try and book the return cab trip asap also at the Destination Services table (they were set up near the stage when I was there), so you have that locked in and don't have to worry about it. Now that the logistics are out of the way, the room itself was a bit outdated maybe, nothing special and not super spacious, but it did have an amazing view of the beach and sea and nice little balcony to chill on. Minibar and fridge were stacked, with soda, beer cans, and even some tequila and vodka bottles in a dispenser. If you're a pool person, get to the pool area early (as in, 6am) to reserve a prime location lounge chair. I'm more of a beach person, but the days we did go to the pool, it was hard to find a beach chair because people get their towels and throw them on the chairs to "reserve" them super early. By midday, most of the chairs are taken. The swim up pool bar is really cool, and the pina coladas and mango margaritas were delicious. The infinity pool aspect within that pool facing the beach and ocean was also a beautiful view. The beach is beautiful, the water is nice and clear and that beautiful Caribbean blue. Sand is fine and white. The shoreline is pretty short, so even on the beach there's not a ton of room and you may also need to grab a beach chair in a good location on the earlier side, but it is possible. The sun starts going behind the hotel buildings by like 4, 4:30 so it casts a shadow and you end up losing sun a little early. The sun is strong and intense so use ample sunscreen accordingly. They have Riu parties at other Riu hotels and provide free shuttle service and entry, which is a nice perk. The party we went to was fun, with ample space, drinks flowing, and foam and performers. During the day they'll have random entertainment by the pool area, like a random belly flop competition. At night, they had a mariachi band and performers. It was cool, nothing crazy but was nice to keep entertained at night. The latest performance was around 10:30 or so. The food at the restaurants was ok. I thought the buffet was better, honestly. For the restaurants, there's no reservation system, so during busy days, you have to get there around 5:30 to line up for 6pm opening, and they'll either give you a table right there, or put your name on a list and give you a buzzer. Some people raved about the steakhouse but I thought the food was pretty basic. Toscana was the best, in my opinion. It's like a buffet for the appetizers, and they have a main a la carte menu. Nice decor. The buffet offers tons of great food, fresh fish, Mexican, American foods, desserts, tropical fruits like guava and papaya. They had octopus for a few nights and it was delicious. Overall a memorable and great experience. The hotel itself isn't really big, there's basically the row of restaurants and buffet, the stage, seating, and pool area, but for me it was enough. There were chairs and little coffee tables lining the walkway so you can sit and have a drink and enjoy the weather. The only smoking area, to my knowledge, was off in a corner overlooking the beach, which was nice but hard to light up a cigar with the wind there. I'd recommend this resort, and Riu in general. For what you get, it's a good deal and nice all-inclusive vacation for a good value. read more

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Choose a different resort. Unfortunately, this property had several issues that made the experience disappointing. Let's start with the atmosphere. While it is an adults-only resort, it seems to cater more toward an older crowd, primarily guests aged 50 and up. It's marketed as a "party resort," but the entertainment felt very tame and family-friendly. The music selection was disappointing--more like something you'd hear at a children's party--and the DJs would not take song requests. The alcohol was another major letdown. Most drinks appeared to be made with bottom-shelf liquor, and many tasted watered down with a strong medicinal aftertaste. The elevators were extremely uncomfortable, with little to no air circulation. Every ride felt like stepping into a sauna. The room wasn't much better. There was only one ceiling fan, and the air conditioning seemed restricted, never cooling below a certain temperature, making it difficult to stay comfortable. If you're assigned a rollout bed, be prepared for a rough night's sleep. It was very thin, uncomfortable, and offered little support. Overall, the rooms felt outdated and in need of renovation. The beach was also disappointing. The water was brown and filled with seaweed, which was far from the beautiful Caribbean experience many travelers expect. The one positive aspect of this resort was the staff. Everyone I encountered was friendly, professional, and pleasant throughout my stay. Overall, I would not recommend this hotel and would encourage travelers to consider other options. read more

Giving 2 stars because they can delete comments if 1 and under but would give zero. My son traveled to Hotel Riu Cancún with his friend for a vacation. Instead, it became one of the most traumatic experiences our family has ever been through. After having drinks at the pool area, my son suddenly became critically ill. He became unconscious, had white foam and vomit coming from his mouth, and was acting completely out of character after waking up. Based on the sudden onset and severity of his symptoms, our family believes his drink may have been tampered with. As his mother, I watched much of this unfold over FaceTime from where we live after his friend called me in a panic. Watching your child in that condition while you're thousands of miles away is something I will never forget. What disturbed us most was how the situation was handled. Instead of ensuring my son received immediate emergency medical care, he was transported back to his room and left on the floor while his friend, who was also a young tourist, tried to help him. My husband immediately caught the first flight to Cancún because we feared for our son's life. What was even more heartbreaking was that while my son was lying unconscious on the floor with white foam and vomit coming from his mouth, I was repeatedly being told about charges for transporting him, the hotel doctor, and even cleaning the room. As a mother, all I cared about was saving my son's life. At that moment, it felt like discussing potential charges was taking priority over the medical emergency unfolding in front of us. We were left with even more questions after discovering that the passcode to my son's safe had been changed without his permission, requiring hotel staff to unlock it. His resort wristband had also been replaced without any explanation. During the emergency, we were repeatedly told there would be charges for transportation, a doctor, and room cleaning, yet when my husband arrived, he was told none of those charges had actually been added. Since sharing our experience, I have received messages from numerous travelers describing frighteningly similar experiences while vacationing in Cancún. Whether or not those incidents are related to ours, the number of people who reached out has been deeply concerning. I'm not writing this to create fear. I'm writing this because no parent should ever receive the phone call I received or witness what I witnessed. I hope this resort takes guest safety seriously, thoroughly investigates incidents like ours, and does everything possible to prevent another family from experiencing the same nightmare. read more

The rooms are outdated. The food is mediocre. And I received a written reprimand for "talking too loud" as per the staff at 5am. Mind you, the front door was closed, the slider to the balcony was closed, and it was just 5 of us talking normally (no music, loud noise, loud TV, etc). This constituted me having to go to main lobby and talking to staff about my "behavior." read more

Absolutely terrible. Old dirty rooms Poor food with few choices Bottom quality liquor No pool side bar service Broken elevators We had to get our door key reprogrammed multiple times per day because it constantly stopped working. I would never go back again. Not good for English speaking guests. Few people spoke English. read more

The hotel is located on a beautiful beach with fantastic views. Every square inch of the hotel and property was immaculate. The pool was great. The staff was friendly, helpful and competent. The entertainment was fun- trivia games, shows, water activities. The White Party at sister hotel Riu Caribe was so much fun! The only thing I would say needs improvement is the food at the buffet. There were a lot of food choices, but it just didn't taste very good. The food was better at the sit down restaurants. After 10pm, there was nothing available to eat except nachos and refrigerated sandwiches. read more

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I read some of the reviews prior to coming here so my expectations were VERY low. But for the price that you pay, it exceeded my low expectations. For the price, there are many people checking in at check in time but the workers do their best. The rooms didn't seem as old as I expected, same for the bathrooms. Pretty clean and didn't have any issues, one room had issues with their AC. Service was great, the buffet is better than other all inclusive I've been too, tons of options and long hours so you can always get food. No room service though, their Italian restaurant was ok, we couldn't get into the steakhouse because we had a large group and went too late. Their bartenders are awesome and their drinks and service are good throughout the resort. They also have access to they're Riu party with shuttles which is also cool too. Adult only and definitely a party hotel. We were here for a Bach and it worked out well without breaking the bank! read more

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Two days before the end of our trip, I suffered a severe case of food poisoning. Our family had dinner at the steakhouse, where I ordered a well-done steak. Fortunately, I was the only one in our group who ordered it. Shortly after 10:00 p.m., I began experiencing sharp abdominal pain. I spent the entire night in the restroom and was unable to sleep. The pain was unbearable, and I suffered from severe nausea and vomiting. The following morning, we had to call the resort doctor. The doctor's visit cost $225, and I was diagnosed with acute gastroenteritis (food poisoning). The doctor brought medication with him and prescribed two different medicines, which cost an additional $195. He advised me to go to the local hospital if my condition did not improve. Fortunately, the medication worked, and by the evening I was able to leave my room and speak with the resort manager. He was kind enough to arrange for plain cooked rice to be delivered to my room for dinner. It is important to note that throughout our stay at the resort, we drank only bottled water. My total medical expenses came to $420. The manager informed me that he was unable to provide any reimbursement and instead gave me the RIU customer service email address. I sent them the medical report, receipts, and a request for some form of compensation. A week later, I received a response expressing regret for my experience but denying any compensation for my medical expenses, lost vacation time, or the health issues I endured. They also stated that there had not been a significant number of similar medical reports. I do not know what number of reports they consider significant, but apparently a confirmed case of food poisoning requiring medical attention was not enough. Perhaps a class-action lawsuit would be more effective. Based on my experience, RIU appears unwilling to take responsibility when a guest suffers food poisoning and incurs medical expenses as a result. read more

Todo lo bonito que realizaron en el servicio en mi proceso de check in a mi llegada se vieron afectados por un pésimo servicio por parte de su capitán de meseros ADRIÁN del restaurant oriental al ser las 9:10pm y negarme la entrada al restaurante. Fue muy descortés, grosero y rudo con mis acompañantes al negarnos la entrada porque ya se encontraban cerrados cuando el anuncio afuera de su restaurante asiático maneja horario de 6:00pm a 9:30pm. He viajado por múltiples hoteles de la cadena RIU siendo esta mi peor experiencia, ya que uno puede entender que el personal se tiene que ir a casa pero si este dice que cierran a las 9:30 deberían respetar dichos horarios. No deberían permitir que una persona como el tal Adrián capitán de meseros sea irrespetuoso con las damas al decirles que por qué el lo decía no nos permitía el acceso. I'm so dissatisfied with this restaurant. This is my second time visiting this hotel in Cancun and one of the reasons I came back it was because of the remarkable experience that I had before. I'm staying in room 1421 read more

Hotel Riu Cancun - Hotels Near Me - Cancún, ROO

First time visiting Cancun HOTEL Riu Cancun Was amazing Walking in to check in you get greeted by staff and some drinks for waiting Next they give you ur wristbands ( don't loose it cuz it's a fee to replace it) you get ur electricity card and door key plus some towel cards ( 1 card per towel return the towels and u get the card back that's key ! Drinks are limitless and so is the food at the restaurant there's 5 i believe .. the buffet is a must for breakfast and dinner .. we went to the steakhouse and the Italian one they were awesome . The staff was so great they are all fluent in inglish so don't worry , they definitely go above and beyond to make your stay that more pleasant. The drinks are made with generic alcohol so if you know ur high end liquors request it or make it a double , they also use recyclable cups so if you don't want to use those take your stainless steel tumblers and they will happily pour your drink in there and will keep it cool longer ... the sun is intense so take lots of sunscreen above 50 spf.. there's many pools to choose from so much entertainment and tours all around that you can purchase. Isla mujeres is 30 min away and the ferry is a 2 minute walk from there make sure to get the golf cart rental before you leave and rent it for the whole day it's cheaper than when you arrive to isla mujeres . The beach is beautiful my favorite time to be at the beach without cooking ur skin in the sun was around 4pm it's perfect to look for seashells lol. The hotel rooms do need an upgrade but let's be real your not there to stay inside . They provide you with a mini bar that gets restocked everyday ... spa services are available but not included ... Tip: you will need to get transport from the airport to hotel and back to the airport I suggest Happy Shuttle cancun services they are great you can book a car just for your party it safe and reliable Happy travels ! read more

Hotel Riu Cancun - View from balcony - Hotels Near Me - Cancún, ROO

We went to this resort for summer vacation. It is a large resort with several pool areas and restaurant options. If anyone travels to all inclusive resorts in Mexico they are going to see this is par for the course with resort hotels. We had suites on the pool side facing the ocean. The rooms were large and more than enough for us. We had 2 (one with a king and one with two queens) the resort honored my request to have rooms beside each other. This is a plus as in the past that hasn't happened. Were there small things in the resorts that needed maintenance? Yes. But this is expected in a place that is not brand new. The food was average resort food. Not bad and definitely nothing to complain about. The service was top notch from the entertainment staff and bartenders. Would return. As we had no major issues or complaints. read more

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Absolutely Disgusting - Worst Resort Experience in Cancun I've been to Cancun nine times, and this was by far the worst resort I've ever stayed at. The hotel was nasty, dirty, and completely unacceptable for the price we paid -- $3,500 for what felt like a rundown motel. I have no idea how this place has so many good reviews -- it's a scam. Don't be fooled. We had to change rooms, which caused us to miss our paid excursions. The staff promised to cover our transportation to make up for it, but -- surprise -- they never did. They also held our passports in a locked room, and we had to call for over an hour just to get them back. Completely unprofessional and stressful. If they respond to this review, it's only to save face. They don't care. read more

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This place claims to be all inclusive, which should normally include food at all times... This is not the case. The only available food after hours (after you've partied) is cold sandwiches that need to be microwaved... WTF!!! So, today, I decide to make a to go plate from the buffet, so I'm prepared when I return later. Don't you know, I was denied the ability to take food back to my room?!? I'm shocked. Especially, since there is no room service. If you're someone that enjoys all the "All-inclusive" is supposed to provide, I suggest avoiding this resort. Not to mention, the property is outdated and the elevators kept malfunctioning... I won't return to this Riu... Trust me!!! read more

Upon arrival to our room was very disappointing. The room SMELLS , old , sewer smell , looks very old n dated on the inside. Bathroom stunk too. Toilet got plugged several times, for the price I figured would be better. Bed hard as a rock, sheets dirty. I felt gross staying there but had no other choice. Only food Parr so far is staff is friendly. Definitely the worst vacation stay!! Don't waste your money. read more

Hotel Riu Cancun - Stained sheets!! - Hotels Near Me - Cancún, ROO

I recently spent 6 day at Riu Cancun and I'm rating my overall stay 3 stars. Note that back in May I spent 5 days at Riu Palace Las Americas (the resort next door) and I rated that one 4 stars and I would definitely recommend it over Riu Cancun. Staff Staff is always friendly and helpful. That's something I love about Mexico. Everyone works really hard especially the guys at the bars. Be sure to tip them because they deserve it. Check in I did the check-in online prior to my trip using the Riu app so the process was smooth and quick. Pools There are different pools. The bar pool which is where the drunk people spend most of their time. They always play some repetitive Spanish music (Bachata, Salsa) even though most of the guests are American, Canadian and even European. There should be more variety, not to mention there's a mix of music coming from the bar area and music from the entertainment staff in the adjacent pool so sometimes it's messy. The entertainment pool has better music and some daily activities but no bar. There is also a quiet pool on the other side of the hotel which includes a jacuzzi (with cold water!) go figure... Riu Palace Las Americas on the other hand has one big main pool with everything on it which is much better. Also you find more drunk and party people at Riu Cancun so keep that in mind. If you wake up before 9am you can always grab chairs and umbrellas at good locations. After 9 your choice might be very limited. Also note they due to the position of the buildings, they block the sun after 4pm in most of the pool. Beach Beach is nice, clean, quiet even on windy days but there are no umbrellas so we ended up staying in the pool and going to the beach just for a walk and swim. Entertainment Similar to Riu Palace Las Americas, the day time entertainment is nice, lots of games, but the evening entertainment is pretty bad. The shows are basically people dancing to playback music and the live bands are local bands playing Spanish music which, for us non-Spanish, get repetitive and boring. Once again, wheres the variety? One Spanish night and one top hits/pop/rock night. So if you visit this hotel don't expect a lot in the evening unless you go out to bars and clubs. The only fun night at the hotel was the silent disco so make sure you catch that! Riu Party There some parties at Riu Caribe which is a 5 minute ride away and they offer free shuttles to/from the hotel so those parties were nice. Jungle and White pool parties were very fun with lots of foam but the pink party wasn't nearly as great. No foam, annoying music. We didn't go to the Neon Party so we can't comment on that one. But overall if you like pool parties make sure you don't miss these. Restaurants For an all inclusive resort the food is pretty decent. We liked the buffet for breakfast and lunch but it wasn't good for dinner. Dinner food was almost the same as lunch, very limited choices. For dinner, make sure you visit the specialty restaurants and go before 7:30pm since they all close at 9:30pm and since there are no reservations if you go after 8pm you might not be able to get a table. When the restaurants are full you can leave your name, get a pager and wait by the bar until you're called. The wait time varies between 10 and 45 minutes depending how busy they are. The earlier you go the faster you'll get a table. We liked Kulinarium and La Toscana (Italian) restaurants (make sure you have the flan for desert which is the best!). But we didn't enjoy the steakhouse. The dish we ordered which was a mix with beef, chicken, sausage for 2 was very small and not very tasty. There's no room service and the only food option they offer after the buffet closes at 3:30pm and before dinner at 6pm or after 9:30pm when the restaurants close is the Sport bar. But the only thing they offer are low quality burgers, hot dogs and burritos which are stored in a fridge and need to be heated in a microwave. There should be at least a pizza place or a snack restaurant with fresh food especially after people come back from a night out. Room The only advantage of Riu Cancun compared to Riu Palace Las Americas is the room. There's a blackout curtain and lots of closet space and drawers. Our Riu Palace Las Americas room had very thin curtains so we couldn't sleep past 7am. But other than that rooms at both hotels are great. Check out Check out we also smooth. We asked for late checkout but they said it wasn't available but they allowed us to spend the day, have drinks, lunch. Also there are dressing rooms and showers near the reception area so you can always take a shower before catching your flight. read more

Dealt with homophobic comments from other guests within the first hour of arriving and was met with similar behavior by the staff an hour or two after that. If anyone is hoping this place is queer friendly - it is not - Book elsewhere read more

We just came from Riu Cancun and had such an amazing time!! I have stayed at three Riu resorts and can definitely say that if you're booking with Riu you know you'll have a good time. The rooms were nice (a little outdated but everything was in good condition) and I personally thought the restaurants were good (the Kawachi restaurant is amazing). We stayed in the pool bar area almost all day and had great service - it is definitely under staffed but the staff they do have work VERY hard! With that being said I will point out this resort has almost nothing to do at night. The other resorts I've stayed in always have fun things to do at night like game shows, karaoke, couples games, etc. this resort only ever had concerts at night and a "disco" that isn't very fun. Our group ended up going out of the resort to hang out in other clubs OR just hanging out by the bar downstairs. Other Rius also have way more stuff to do during the day (cornhole, volleyball tournaments, bachee ball) that this resort just doesn't have. We got a little bored sometimes. We did go to all of the parties they offer at the Caribe but we thought the day parties were boring. The night parties are WAY better. But if all you wanna do is sit by the pool and drink all day then this is definitely the right place. read more

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We booked through Expedia two weeks before we left and paid $800 each for 5 days at this all inclusive resort for an ocean front room and a nonstop flight from BWI....At that price I really can't complain. This was advertised as a 5 star resort. It is more like a 4 star resort with very dated 3 star rooms. The staff are great! We were celebrating my friend's birthday and she just wanted to party and this place is definitely a party. Everyone was extremely nice and the resort was surprisingly clean. The white sand beach and clear blue water were pristine. This resort is a quick 8 minute walk to all of the nightlife on the main strip in Cancun. There were several restaurant options on site that I would say are above average for an all inclusive resort. The Italian restaurant has a pretty good salad bar. The main buffet had surprisingly good pizza, paella ( with mussels, crab legs, shrimp, etc), assorted fish, and chicken. This is a great option if you're on a budget. In the future I would probably spend a little more and stay at a resort with nicer rooms, but this is still a very good option for young people or people on a budget. Honestly one of the most beautiful, swimmable beaches I have ever seen. I still can't believe I paid $800 including a nonstop flight. I probably drank $800 in drinks during my stay. If I find another amazing deal I may return again in the future. read more

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Breakdown of pros & cons to Río Cancun Pros: location (walking to everything), buffet food is good, polite staff, great price for your wallet, nightly shows, pool entertainment all day, all adult hotel, cleaning staff was thorough. Cons: Hotel is a bit run down. If you can overlook that then this place is ok for you. Elevator broke down while we were there. We couldn't get out of our room! Each time we left the room we had trouble opening the lock. The toilet didn't flush properly. A few cosmetic issues. read more

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I am a single woman staying alone at The Riu Palace Kukilkan. At approx 4:00 AM on the last day of my stay, a male employee entered my room without authorization. Did not knock first, just entered. Being awakened in the middle of night by someone entering my room was extremely frightening. Invasive and unsafe. As a guest I expect my privacy and security to be respected. This incident was a violation of both. I initially reported to the front desk when checking out and was told to email the hotel manager, and gave me a card with the name of Javier Gonzalez on it. I did when I got home. The result I received was an apology saying that the employee entered by mistake. What?? He was preforming room checks. AT 4:00 AM??? I received nothing else but another email with another apology. I am horrified that this can happen in such a high ranking hotel like the Riu. I will never ever stay in another Riu and hope that if anyone does they are prepared to get invaded like I was. I cant imagine what could have happened if I had not awakened when I heard the door opening. Very Disappointed! read more

Stayed before was awesome, right at beach and close downtown, awesome views and great service

This was my first time on a plane and out of the country in nearly two years. I went to Cancun to celebrate a friend's 40th birthday. We stayed at Hotel Riu Cancun, all-inclusive hotel. Masks were mandatory in all common areas. Plus they had hand sanitizer throughout the property. At the buffet there was someone standing at the door as soon as you walked in giving you hand sanitizer which made me feel more comfortable. My friend and I would get one more squirt on the way out to use once we got to our table. The room was clean and included four different liquors, beer, seltzer and bottled water. We were on the 5th floor so the ocean view was perfect. Bonus, I could hear the ocean at night when I was going to sleep and waking up. The food was good at the buffet which is where we ate every meal. They had several other restaurants but I assumed due to lack of personal, they were unable to open the restaurants. You will see the variety of food in my pictures. I really enjoyed the mini chocolate croissants every morning for breakfast since at home I do not eat many carbs LOL. Breakfast offered a wide variety of options from any style of egg you can imagine, several proteins, fruit, French toast, potatoes and much more. As part of my fee I also received a free covid test at the hotel the day before my departure. They emailed the results within a few hours. I recommend taking a screenshot in case you cannot access your email once you get to the airport. They offered a show outdoors every night that was entertaining. There was a dj and games at the pool during the day. And if we wanted to check out the beach it was a few steps down from the pool. The hotel is in walking distance to a holistic spa and lots of souvenir shops. I also suggest checking out the grocery store. I enjoyed my stay at Hotel Riu Cancun. Plus the price was reasonable for all you can eat and drink. FYI the bar opens at 10 AM and closes at either 12 or 1 AM. read more

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This place is still 5 stars in my book. Years later and they still provide exemplary service! From being greeted with a drink once you check in to complimentary bottle of champagne due to celebrating our honey moon was all top notch! I cant rave enough about service!! All inclusive and it was just that! Yes, the hotel is dated and I can see the wear and tear over the last couple years but the food is still wonderful. Views are beautiful and the pina coladas are non stop! The room is comfortable and the jr. suites have beautiful views! For the price and experience this place can't be beat. Also appreciated that they provide free covid tests before departing which is required upon re-entry to the US. read more

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The staff were very friendly and attentive but the food and drinks were not good. We visited 9/23/24-9/26/24 and experienced a lot due to then Tropical Storm Helene that developed into Hurricane Helene. The staff did the best they could with what was available however this was not the best resort and I wouldn't choose to stay here if I return to Cancun read more

Hotel Riu Cancun - Sitting area in our room - Hotels Near Me - Cancún, ROO

Being all inclusive, I felt most of the food was fruit for breakfast. Had to go into the hallway for crêpes or better choices for food. Most food choices were same old, same old won't be going back. read more

Good Hotel with everything included. It was a ladies trip and we decided to booked this hotel. All rooms have balcony with sea view, which is great. The rooms were good, pretty decent. They need microwave in the rooms. They have like 4 bottles of rum and vodka in each room. The fridge is pack with soda, water and beer. They have different restaurants and you will need reservations for almost all of them, the only one you can go without reservation is the buffet. The steak and the sushi restaurant were the best. The buffet is good, nothing extraordinary but they have a lot of varieties. My personal favorite was the Dessert table haha! The Infinity pool is beautiful, but for getting good pool chairs you need to wake up around 8:30 am and place your stuffs or at least something in top of them. They have 2 more pools but almost eveyrone wants to be at the infinity Pool. A bar is located inside of the Infinity Pool. Drinks are good , they don't use brand names but they are decent. Ask for a Gran Jurado Tequila shot, is very smooth. I don't recommend the wine, taste like vinegar. The shows at night are nice but they need more themes. The staff is very nice, they are always helping the guests. read more

No Air conditioning, no room service, no Waterpark or waterside. 80' in our room at night. Was told nothing they can do. Bad food with everything a buffet. Nothing fresh. Watered down drinks. Need I say more? read more

My boyfriend and I stayed for 6 days and 5 nights. If you are young and like to party, this is the place to be! There is always something going on at the resort, from beach parties, sport competitions, karaoke, silent headphone nights, & more. The rooms were clean, and we had a great view of the ocean from our hotel room. Before arriving, I saw some people complain about the beach being narrow, but it didn't really bother us. There were always chairs available at the beach and pool, and if you feel like you're too close to someone, just move your chair lol! But it felt great to meet and talk to other guests, most are from all over the world. Now the food... this is why they get 4 out of 5 stars. The buffet was good for any meal, but the themed restaurants need some work. The Japanese restaurant was the best, but the steak house was terrible. The food had no seasoning whatsoever. But in case u miss a meal, there's also snacks in the Sports Bar you can heat up. The staff at the hotel were also very nice, they all need a raise for the service we received. I definitely would recommend doing some excursions as well. We went to Xplor park, scuba diving, as well as a half-day trip to Isla Mujeres. Basically this is the perfect hotel for anyone looking to party and but also relax a little. read more

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Horrible! Rooms are terrible and dated, food is terrible and the same crap food every day. Quality of food is bad and watered down drinks. Don't wasted your money coming here. read more

Probably the best hotel I stayed in. I've had the opportunity to try others and hands down, this place is the best in location and staff. My room had a full mini bar!! The room had ocean view and the beat part it was all-inclusive! Great food, drinks, and ambiance. I must say, the concierge Ruben was super friendly. He greeted us and gave us the details of floor plan and what to do in Cancun. Room again was 5star! I was surprised that the excursions were all connected to this hotel. I felt safe and comfortable and would definitely return to this hotel. I went in May 2023, boy it was super sunny and humid. You pack light, and bring plenty of low bills for tipping. All the staff are super nice. I can't wait to return. read more

Absolutely awful place do not spend you vacation in a place like this the staff that arranges the bus back to the airport tried to extort us for more money to take the people we scheduled with them. read more

Hotel Riu Cancun - The guy who tries to extort us - Hotels Near Me - Cancún, ROO

Be very cautious booking this hotel, particularly directly with the hotel and outside of a package. We booked directly on their website, and was promised free return transportation as part of the booking, but no one was there to meet us (we were on time). We spent 45 minutes on the phone with the hotel, being put on hold and passed around mostly, before an employee told us we had to find our own to the hotel. That cost $117 US for 2 people which is an insane amount (coming from Canada). At the hotel no apology was ever given. The front desk staff denied it was their responsibility and told us to talk to Departure Services, the company they sub-contract transfers to. That company of course said they only take direction from the hotel. After wasting time every day trying to resolve this, and providing the email proof of their failure to reply to my last email on December 11th, on day 5 of a 7 day trip I was finally assured I would have a shuttle back, but that no refund would be provided because I hadn't given them enough notice of my flight # (not the departure time, just the flight #) for my return flight on December 23rd. I said that was not an acceptable reason to refuse to pick us up on December 16th. The next day I was told I would be refunded the amount for the taxi, and multiple staff behaved as though they were doing me some kind of favour instead of the bare minimum. Guess what - 15 days later no refund within the 7-14 day window promised. I have stayed with RIU hotels in different cities around Mexico, for a total of 5 stays now, and something goes wrong every single time. Never again. read more

My wife and I went stayed here in August 2023 for 1 week. This was our first try at an all-inclusive vacation. We were more than pleasantly surprised to find that the resort was as advertised. To the relentless constant cleaning, scrubbing, mopping of the janitorial staff to the smiles and warm greetings from the food service staff ( thank you Yendy), to the outstanding bar tenders like Sequeo and David at the swim up bar. With that, we had such a good time that we couldn't wait to go back! So we decided to do it up again sooner than later and went to the Riu Cancun again in January 2024. We were not disappointed :) in fact, we were amazed that 6 months later, the same bar staff were excited to see my wife and I again...they even remembered and started pouring our drinks without prompting (they remembered what we drank from our previous visit). We cannot wait to go again...hopefully sooner than later... Do pass along our thanks (specifically to Yendy and Sequeo) and we hope to see you all again real soon!!! read more

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Staff 4/5 Staff at the front desk are lovely. Got my COVID test printed out by them. Excellent service by theatre, the server named Yiyo went above and beyond! Cheerful personality & attentive to our needs during our stay by the bar. One star docked because of staff by the beach sitting area. Went to eat 40 mins before they closing & stood in line, for no one to seat me. A couple who clearly was in line after me was seated before me?! I had to call on someone to ask if they were even open. (This lady clearly seeing that the couple got sat before me). And a lady server just waved to go in, (no table assigned) so I just sat myself wherever! Hotel Amenities (2/5) : For a hotel that is classified as a 5 star hotel, & not have room service is kind of a joke. Buffet has limited hours. And then after 10:30pm, you're left with the sports bar that provides a sad choice of pre made hot dogs & hamburgers ready to microwave as you aren't allowed to bring food to your room from the buffet. Infinity pool(not heated) is awesome but the temperature is colder than it is at the beach. Beachfront access is a plus. Room has a great view of the beach. Room (3/5) Old but spacious room with a balcony (& a view of the beach). Sheets: 2 thin sheets are provided as blankets & tucked in the closet, they provide something in reminiscent of a old fuzzy comforter. Only 3 pillows were provided but more can be provided upon request. Mini bar: Mini bar fully stocked with different kinds of alcohol, soda and bottled water. And refilled upon request. read more

My wife and I had a wonderful trip here and it was an amazing experience. The hotel was so pretty and clean. We had all inclusive everything. The food was great and the drinks were non stop. We had such a great time and I hope to return one day. As soon as you check in someone is there giving you a drink and welcoming you. Fun and beautiful resort read more

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