Our stay at Boutique Hotel Mawimbi has been amazing! The…read morebest location in Holbox, close to restaurants, bars, central plaza, Mercado Municipal, etc, etc. From the moment you talk to Marcia, the receptionist, she makes you feel welcome and special. She personally took us to our beautiful room, introduced us to the other staff members and showed us around the beach front area. During the course of our stay we have met the owner, Ornella, the waiters Salvador, Moises, Amber, Facundo, Sofia, other members of the front desk Sandra, Zelet, other team members Anita, Fernanda they have extraordinarily reached the highest marks of costumer service and relations with the guests. The food at the restaurant is fabulous and authentic, the cocktails well portioned and very flavorful as well. I highly recommend this business, we are having a wonderful time.

A special hotelito of only 11 rooms right on the beach and on the edge of town. We walked past…read moreother hotels and couldn't be happier that we found Mawimbi. The grounds are impeccable, the room (Calibri) was immaculately clean. The staff in the restaurant is extremely friendly and professional and their Covid protocol is excellent. Breakfast is included in the rate and is healthy and hearty. We also ate an excellent dinner in Barquito, the hotel's restaurant on the beach. It was convenient to charge everything to the room and the menu variety and fresh ingredients could have one eat every meal onsite. The vegetation, decor and attention to detail like raked sand makes this a special, friendly and relaxing place to stay. Please book at Hotel Mawimbi, the pandemic has taken a toll on Isla Holbox and this is a great hotel to relax and feel safe.

Prior to our arrival, we emailed the concierge for transportation to the hotel from Tulum. The…read moreemails were responded to in a timely manner and everything was as promised. Check in with Diego was a breeze. Although they did not offer us an upgrade, which could have been possible through our credit card partnership, he did let us pick a room from what was available. We picked 5044. The view was good, not a full ocean view but we did have a partial ocean view. The hotel and room were very clean. The staff was very attentive and anticipated our needs. I was very please with the hotel. It exceeded my expectations. If I ever return to Cancun, I would stay here again.

We recently stayed at Kempinski Hotel Cancun for six days. We have been coming to this property for…read moreyears, back when it was The Ritz-Carlton Cancun, and it has always held sentimental value for us. That history is the main reason we kept returning. Unfortunately, for the past two years, our experiences have declined significantly. The hotel no longer maintains the level of service and standards we once loved. The atmosphere feels different, the staff are not as welcoming, and there is a noticeable lack of attentiveness and care. During this stay, we had a particularly unpleasant two-day experience at the beach regarding the setup of lounge chairs and umbrellas. Rather than going into every detail, I will simply say the situation was handled poorly and left us very disappointed. What was most upsetting was that no meaningful effort was made to resolve the issue or make up for the inconvenience. Even after speaking with Guest Relations, who mentioned contacting the General Manager, nothing improved the following day. No accommodation or gesture was offered, which was surprising given the hotel's luxury positioning. It is also noticeable that the property feels quite empty during weekdays, except on special occasions or long weekends. Even then, the warmth and hospitality we once associated with this hotel seem to be missing. That said, I want to sincerely recognize Valenzo, who served us daily. He was professional, kind, and incredibly attentive. We never had to ask for anything, he would notice small details, like refilling ice before we even realized it was melting. His service was outstanding and he truly tried to make our stay better. Thank you, Valenzo. You made a difference. It is genuinely sad to see a place that once meant so much to us lose its standard. We hope management takes guest feedback seriously and invests in retraining staff to restore the level of service this property was once known for.

I am very confused about the bad reviews, because my experience was nothing short of pure…read moreexcellence. My husband and I visited ERC for his 30th birthday, and it exceeded all expectations. This was the most beautiful and relaxing place we have ever been. We got the swim up suite room, and loved it. The resort was so clean and well maintained, the rooms were wonderful, the food was the best we have ever had, the shows/activities at night were so fun, the drinks were delicious, the app was great at navigating the resort, and the pool is kept at the best temperature. The staff was truly the pinnacle of excellence. They made our experience so incredible and much better. Thank you so much Mario for making my husbands birthday so memorable. My only recommendations for guests, is that some of the restaurants have a dress code (my husband hates pants, so we had to buy him a pair at the gift shop), bring sunscreen/sunglasses/wide brim hat/after sun care, and if you get eaten to death my mosquitos bring bug spray. My husband didnt get bit at all, and i got bitten over 40 times. We cant wait to come back!

This place is amazing! We will absolutely be back. Clean, friendly service, anything we asked for…read morethey would do their best to accommodate. Loved the pools, especially the lazy river. All of the restaurants are great, my favorites were Basmati and Spice. The only room for improvement: I wish there were healthier options available by the pools do lunch. The taco truck is great but doesn't open until 4pm.. a little late for lunch. I don't want fries/hotdog/burger/nachos for lunch. The Linux buffet was great, but it would've been nice to have a salad or tacos by the pool. Loved the shows and trivia every night! Can't wait to go back.

We set our expectations high for this place considering all the reviews/ratings on Trip Advisor,…read moreGoogle, Facebook, and Yelp. Adults only, couples only, all-inclusive resort - that's a big yes! We hadn't been to a resort in a long time and were very stoked for our visit in August 2025. As is the standard for the Excellence brand of resorts - the staff greeted us warmly and professionally. Instantly, our needs were taken care of - the room wasn't ready, but we were provided with an opportunity to change and immediately take advantage of our stay. The size of the resort initially threw us off - it is much smaller than your typical resort, but it also caters to a smaller crowd for (their words) "a boutique experience." It seemed dead until we got close to the beach area and the swim-up bar. This is where the people hang out. Dinner at El Mar our first night was amazing - excellent seafood (check out the pics) and service. We ate twice each at Lupita Steakhouse and La Isla. Unfortunately, the hotel kept changing the schedule of which restaurant would be open what night. This threw off our dinner plans more than once, and we spent more time at La Isla (with the least exciting menu) getting eaten by mosquitoes than we cared for. During our stay, the beach snacks menu also changed. It went from a delicious two-page menu to a sad one-pager; gross nachos and hot dogs, anyone? Online, people went on full-on rants about this. It turns out the menus across all the Excellence resorts are being stream-lined to the new executive chef's "vision." Some people, from what I read online, are now considering cancelling their reservations, not wanting to fly all the way here for waffles and burgers. On top of the rebranding, the hotel is also undergoing renovations to bring it up to modern times. We thought our room was beautiful, but it was a tad outdated. For customer service, though - the Excellence brand will not settle for less than, well, excellence. All of our interactions with staff at all levels was top-notch. Because of the vibe here - we didn't talk to anyone but hotel staff for four whole days. Staff shout-outs: Denise, Luis, Fernando and Fabiola at the beach; Octavio and Bernice at the spa; Andrea, Aina, and Alexander at guest services; Pasquale, Alex, and Elvis at pool side; Cirilo and Vanya at El Mar, Brenda at La Isla, and Alberto and Barbra at Lupita. Fantastic job, everyone! Vibe: 5/5. Food: 3/5. Room: 4/5. Customer service: 10/10!!!!!

Hands down, the best all inclusive couples only resort in Cancun. The service, ambience, attention…read moreto detail, and cuisine cannot be beat. The morning breakfast buffet at Le Bisou has an array of fresh fruits, pastries, and sushi. The morning breakfast buffet at Isla Trattoria offers more traditional Mexican dishes. The ribeye at Lupita Steakhouse is a must try. The Tequila Experience is a steal at $50, which includes Casa Dragones and Clase Azul. The cabana rentals are only $60 for the entire day and come with a coconut drink, mimosa bar, and fresh fruits. We will be back!!!

Maybe before the Covid days this place was good. But not now, we arrived Wednesday and the gated…read moreentrance is very run down and old. You wouldn't think it is a resort looking at it from the outside. Okay well I was still wing a little optimistic about the place. We arrived and it is is all open. Nothing glamorous about the entrance. There is one check in desk with one person. The wait was long to get checked in and to our room. It is old you can tell but for me that's not too important as long as the customer service is on point. We got shown to our room and the room was so refreshing it was cold and clean. The mini bar was all inclusive big plus. We got the room facing the pool. Very nice view the pool is pretty big. Not so new but still nice. Food: It usually is buffet style but that was closed and that sucked!!!! You had to order off a menu and the staff wasn't quite on point with the service only but a few were. In the morning they come to you with a cart full of fruit yogurt oats granola and pan dulce sweet bread. However they don't announce what else they have on the cart. We missed out on homemade juices. Pretty upset by that. We only knew because we saw someone drinking a green cleanse drink and so we asked. The food from the ceviche hut was good it's not heavy just right. But our server had the worst service. Was a little on the flustered side maybe overworked but he also was knowledgeable on the areas around the hotel which he should be. Staff: There a few good nice ones and the other few just plain rude. The hotel lacked a lot of supplies and food. No ingredients for mojitos, no straws, no plastic cups, or other things that a hotel should carry. They close all the bars and restaurants at 7! Really what is that. However the room service staff was great they went above and beyond. We complained and the only thing to make us feel better they put flowers on the floors maybe on our anniversary or honeymoon. But that was not good enough. I would not return to this place again nor will I recommend it to friends. This is more for older couples who want no noise or a party seen. It is a quiet place to relax.

We have loved our stay here! We got the all inclusive package and they seriously keep the food and…read morethe drinks coming all day and night!!! You definitely get your money's worth here. The property itself is gorgeous, very private, and has staff that is so kind and helpful! We would recommend this place to anyone looking for a private and beautiful, stress-free vacation !

This place is amazing. The staff are wonderful. The resort has activities every day. It's very…read morepeaceful and quiet. Rooms are super cute. Views spectacular!

I visited this hotel in October of 2021 with my husband for 4 days and it was absolutely amazing…read more If you're looking for a place to disconnect from the world this is it. the island itself is laid back and beautiful. It feels like time stands still and you're in this never ending relaxation mode. Our reservations included breakfast and it did not disappoint. The food at the hotel is pricey but very good. We would take our breakfast fruit platter to the beach beds and relax at the beach all day. There are tons of street vendors on the beach a have cash ready because they have fresh coconuts and empanadas to sandwiches and other snacks. If you buy a coconut and drink the coconut water you can ask for the vendor to crack is open and take out the fresh coconut meat for free.

This was my second time at Majestic Resorts. I stayed here about a year ago on the family side, and…read morethis time I stayed on the adults-only side. The adults-only side includes a butler who you can message on WhatsApp anytime. Our butler was very responsive, while our friends' butler wasn't as attentive. You also check in at a separate area. The room includes a selection of liquor, coffee, fruit, snacks, and drinks. Our room was essentially the same on both sides of the resort. It had a jacuzzi on the balcony and a Nespresso machine with pods. The mini fridge was stocked with water, soda, and beer. On the adults-only side, we also received tequila, Bacardi, and champagne. There are quite a few pools at the resort. The pools on the adults-only side offer higher-end liquor, and on Thursdays they host a foam pool party. The adults-only side also has lounges with food and drinks available 24 hours a day. The restaurants and buffets are good. Only the hibachi and French restaurants require reservations; the others are first come, first served. I really enjoyed the Flavors buffet and the Mexican restaurant. Coffee can be ordered at the piano bar. There isn't a menu, but you can ask for drinks like lattes and cappuccinos. Overall, I would definitely recommend coming here.

The room check in situation is dreadful Sometimes a hotel…read morecan have a few not so great rooms. But when my girlfriend's daughter who was ge married here and they give my girlfriend a room that's dark, with horrible Oder it's taken over 5 hours to find another more acceptable room. I hate all inclusive concepts. Never did them never would recommend them The grounds are lovely. The staff are very polite but the management merely plows theirs guest with booze and cheap food and as a result most people are accepting sheep once they have a few drinks in them I give two stars for the kind hearted staff whose hands are tied. Goodbye Mexico never again

I swallowed hard to see the NYT article yesterday that Holbox is now one of the "Places to Go" in…read more2016. Its a tiny island, a special place with a delicate ecosystem, and unspoiled. You can see pink flamingos, whale sharks, brown pelicans and frigate birds and it's not overrun by tourists. I'd hate to see that change, but thanks to the NYT, it probably will. CasaSandra is a special place put together with a gypsy sensibility, full of little artful details that make a stay unique. Its a rustic place, not an all inclusive resort, so prepare for that, but staying here is a special experience. We would love to return. We arrived at night, and as we drove up in our golf cart taxi (the only transport allowed on the island) this small hotel was lit up with gorgeous string lights, live music and a Cuban dinner (the owner Sandra hails from Cuba.) At night, this place glows. The island is reachable only by local ferry, and will require some planes, trains and automobiles to get here, but the hotel will arrange transport, for a price, if you want that. The rooms are simple, have no televisions and the wifi is a joke existing (barely) only in the beautiful main lobby. Prepare to unplug, or to be frustrated trying to connect. The rooms at CasaSandra are rustic and artful and feature local textiles, colorful tiled sinks, mosquito netting over the bed, thoughtful local snacks, and a personal, in-room Nespresso machine. The lobby and restaurant area, and the outdoor pool and especially the beach with palm frond topped cabanas are beautiful. There is a good masseuse on staff, to kick off your relax-ment! We had an excellent service experience in the restaurant and hotel and would come back and stay again. Its a small lovely spot and people knew our names and family after several days. The only hiccups were with communication at the start of the visit, and a forgotten booking for a fishing trip, that was remedied the following day. Also, the small hotel next door is in the middle of construction, which normally you'd like to be told of ahead of time. The meals were enjoyable and beautifully presented, but could be pricey compared with other food on Holbox. We have been to the Yucatan five times and CasaSandra is a special place in the world. Simple, artful, and thoughtful.

My girl and I came here for dinner while we were staying on the island. We didn't look at this…read moreplace to stay but heard great things from the locals especially the food. So....on out last night we dropped in for dinner and drinks to cap off a perfect vacation. As always one to avoid crowds we walked in without reservations and were surprised to see just one table inside taken. There's an option of indoor or out and since I had enough bug bites for one week and tired of having to spray my self down every hour we chose to sit inside. Don't let this change your mind to sit outside, the hotel is right on the water and I'm guessing the sunset over dinner can be very romantic. After a short wait our drinks arrived and my girl and I settled on the specials. For her the sword fish and for yours truly the Filet Mignon. The ambience of the restaurant was definitely calm and relaxed, especially since your sitting to the right of the main entrance of the hotel. I think we might have seen 4-5 people walk in and out the entire time we were there. Also I think the hotel guests can see we were having a date night. After a few sips of a Mezcal Tonic and my yummy beer our food arrived. Her sword fish was absolutely amazing with this very flavorful sauce drizzled on and around with small mounds of onions as a compliment. My steak was cooked perfectly. So well that I was reluctant to share.....but of course when your in love...Tiny potatoes and sliced onions were really a nice touch to accompany my Filet Mignon. So all told with a tip (20%) $98. We were warned before we went that this was on the higher side of dining when it comes to price, but we still wanted to try it. Thank you to the cooks and our waiter for an excellent meal on our last night on the island. We look forward to seeing you all hopefully very soon!

My husband and I have been lucky enough to visit Excellence Playa Mujeres twice now--first for our…read morehoneymoon a few years back, and most recently to ring in the New Year. To be honest, we can't imagine spending New Year's Eve anywhere else. Both times have been absolutely fantastic; the team didn't skip a beat. The resort is stunning and impeccably maintained, but what truly makes this place a gem is its incredible team and vibrant atmosphere. Entertainment The entertainment is top-notch, with a variety of high-energy performances each night. We were absolutely blown away by the Freddie Mercury tribute act. The resemblance was uncanny, and his energy was simply amazing--he had the whole place rocking! It's shows like that that make the evenings so memorable. The Heart of the Resort: The Staff As wonderful as the resort itself is, the staff are the real reason we started planning our next trip back before we even left. They made us feel so welcome from the moment we arrived and are the key to the entire experience. We spent most of our days at the Excellence Club pool, and our waiter, Floricel, was a true standout. He was wildly attentive and responsive, ensuring our glasses were never empty. He didn't just take orders; he helped us discover the most incredible new drinks and his fun, engaging personality truly made our days by the pool so much more enjoyable. Our concierges, Edgar and David, were unbelievably helpful. From the moment we arrived, they helped us navigate our time at the resort, making reservations and ensuring every detail was handled. Having a dedicated concierge team like them is so important; they remove all the stress of planning and make you feel completely prioritized and cared for throughout your entire stay. We truly felt like their only guests. We also have to give a shout-out to Cesar at the lobby bar. We were so impressed that he recognized us from our previous trip, and of course, we remembered him! He is exceptionally attentive, and man, that guy is fast. He's a true professional. Last but certainly not least, a special mention goes to the man running the pizza oven at the main pool. He deserves a Nobel Peace Prize for his craft. He was just killing it all day, every day, serving up perfect pizzas with a smile. It's this level of service and genuine warmth from the staff that makes Excellence Playa Mujeres feel like a home away from home. We came back home so refreshed and can't wait to return.

My stay at Excellence Playa Mujeres was absolutely incredible. We upgraded to the excellence club…read morepackage. The added perks like the private beach area, exclusive pools, upgraded room amenities, and personalized service made the experience feel even more special. I was very impressed by the food, which exceeded my expectations for an all-inclusive resort. Every restaurant we tried was delicious, but my personal favorite was Magna. We were also told that the lobster house does not serve lobster tails from march to June due to them being out of season. The entertainment was also enjoyable, with live music, themed shows, and fun evening activities that kept the resort lively. Our favorite show was the legends show! They have many pools to choose from with some being more calm and others more being more social. We spent a lot of time at main pool 1, and johnatan was an amazing bartender! I especially loved the beach here, it was very swimmable and the water was soo clear. I would easily give this resort 5 stars and would return in the future.

I cannot recommend this hotel more highly. It's the best experience I've ever had at an all…read moreinclusive hotel. At the end of my stay, I did not want to leave. Sometimes all inclusive hotels can feel gimmicky, like being on a cruise ship or something. This was not that at all. This was a high end experience from start to finish. The hotel service and facilities are impeccable. I was blown away by the care they take to tend to each guest. I was only there for a few days and people took the effort to learn my name and my personal preferences. To start, the room was incredible. I stayed in a suite and it had a juccuzi right inside the room and an ocean view with a hammock. The room also came with a mini bar which was restocked daily (although you could also call and request anything at any time). Every day they had a different schedule of activities for guests with quality entertainment (not tacky acts). They had all all white party with a circus one day which was fun, a foam party, bull riding and more. The food deserves its own review. It exceed my expectations by a lot. They had several food options to choose from, including an Asian restaurant, a Mediterranean restaurant, a mexican restaurant a cafe and a global buffet. The restaurants were all open extended hours until 10 or 10:30 so there were always food options available. The global buffet did different themed dinners every night. Of the restaurants, I liked all but I'd say the Mediterranean was the most high quality. The preparation and taste was on par with any top NYC restaurant. The octopus dish was especially memorable. Second favorite was probably the Mexican restaurant. They have a chef from Oaxaca who makes a great mole. At each restaurant, the managers always made an effort to stop by my table to make sure I had what I needed. The employees genuinely care about serving you and they do it gladly. Sometimes you go to places where the employees are disgruntled or have a bad attitude. Not the case here at all. Everyone seemed generally happy and in a good mood. It felt like most of the people here were celebrating something, whether a bachelorette party or birthday, but it didn't feel overall raucous or anything. They had a silent disco one night and I think that also helped with any potential late night noise issues. I was really impressed with how well curated the schedule of activities was. Additionally, the hotel was very clean. When I first got in, people were mopping. They're constantly changing pool towels that are left out. Everything was spotless. The sheets were crisp and white. My room was changed to my liking. No complaints. One of the better places I've stayed. I would definitely come back in a heart beat. I loved it here!

Of course. I only added Eddie into the service section and left everything else the same…read more I have gone back and forth on writing this review because there are so many things this resort does well, but overall my experience did not quite match the expectations I had from previous Hyatt stays. This was not my first visit to Hyatt Zilara Cancun and it was actually my amazing experience here in 2019 that started my loyalty to Hyatt. I am currently a World of Hyatt Discoverist member, and after my first visit to Zilara, we loved the Hyatt experience so much that we chose Hyatt Ziva for our vow renewal in 2022. Because of that, returning to Zilara was something I had looked forward to for years. First, the staff at this resort deserves so much recognition. My concerns are not a reflection of the employees because the service was consistently excellent throughout our stay. From before we even arrived to our final day, everyone we interacted with was friendly, welcoming, and genuinely wanted guests to have a great experience. Before our trip, Eddie reached out as our concierge and was extremely helpful in making sure we were prepared for our stay. He helped coordinate our spa services ahead of time and assisted us with securing a late checkout, which made our trip much smoother and more relaxing. At check-in, Luis helped us on the World of Hyatt side and was wonderful. He explained the changes and additions to the resort, helped us understand reservations, and made sure we had the information we needed. Throughout the resort, the service remained consistent. Even when I had a meal I didn't enjoy, a staff member at the teppanyaki restaurant was genuinely concerned, offered alternatives, and wanted to make it right. That level of care stood out. Our room was excellent. We stayed on the fifth floor in a corner room and it was clean, spacious, and comfortable. The bed was fantastic, and I loved the pillows so much I am actually trying to find out what kind they are so I can buy them for home. The bathroom was great, especially the mirror with multiple lighting options. The shower had great water pressure and plenty of hot water, which I always appreciate. The only thing I personally missed was having a bathtub, but overall I had no complaints about the room. The resort itself is beautiful and extremely clean. The pool area is relaxing with comfortable chairs, and it was never difficult to find a place to sit. The atmosphere is definitely more quiet and relaxing rather than a party environment, which can be a positive depending on the type of trip you want. The beach was well maintained, especially considering the seaweed situation during our visit. The staff worked hard to keep it cleaned up, and the things outside of the resort's control, like weather and ocean conditions, did not impact my opinion. The spa was absolutely phenomenal and I wrote a separate review specifically for that experience because it deserves its own recognition. The gym was also impressive for a resort gym. There was plenty of equipment, treadmills, a stretching/yoga space, and even a Pilates studio. I was hoping to participate in Pilates, but the class filled up quickly. I thought the fitness offerings were a nice addition. Where this stay fell short for me was the food. At an all-inclusive resort, the food experience is such a huge part of the overall value because you are eating every meal on property. When we visited in 2019, one of our favorite memories was eating at Pelicanos by the pool, so we were excited to return there first. We knew things had changed since our last visit, but unfortunately the quality and options did not feel the same. We tried several restaurants, and while the service was always great, the food itself was disappointing. The Italian restaurant felt very bland overall, although the bread service and tiramisu were enjoyable. The cacio e pepe and pasta dishes did not meet expectations. The teppanyaki experience also was not what I expected. I was hoping for more of a traditional hibachi-style experience, and the meat quality was disappointing. The buffet was fine, especially breakfast, but nothing really stood out. Room service was quick and the staff was friendly, but again the food itself was not something we loved. My favorite treat on property ended up being the ice cream at the coffee shop. The biggest thing I missed was having easy poolside food options. When I'm at an all-inclusive, I love being able to relax by the pool and grab things like quesadillas, ceviche, or small bites without stopping the pool day. The lack of that type of experience was probably my biggest disappointment. Drinks and pool service were great, and the staff did a wonderful job checking on guests. I personally don't drink alcohol, but it was clear they were attentive with beverages. Entertainment was limited compared to some other all-inclusive resorts. There were some activities and a few performances, but not the larger