This was my second stay, while visiting the island. I was in a white hat with a beautiful two piece…read moresummer fit. The staff was immeasurably kind, friendly and welcoming. This will be a nice interlude amongst many other visits to the Hawaiian islands near future. Thank you for this experience. It was a birthday gift to myself.

Gotta stay at the famous White Lotus when I visit Maui right? Unfortunately, my experience was…read moreextremely mediocre. I have stayed at many luxury hotels by now. In comparison to some other brands such as Aman, Four Seasons Maui felt below average given its price point. The resort itself felt small and a bit old. The service felt very below average and inconsistent. One employee would tell you the sun umbrellas at the pools near the bushes are not adjustable while literally 2 mins later another employee came and adjusted the sun umbrella next to me and also mine when I asked. When we went to the adult pool we were told by one employee that we needed to be on a waitlist. After 3 hours when we finally got notified that it was our turn and went back we noticed other guests just literally went and grabbed empty benches and staffs were just setting the benches up for them(no, they didn't even know there was a waitlist)... Our canoe experience at the last day of our stay got canceled due to high wind and the concierge never notified us etc. Many employees gave me the vibe that they don't really care. They just gave me fake smiles and robotic responses. Maybe Amond would take better care of us...if he is still alive... The view was very amazing. We even spotted whales many times.

I had a wonderful stay here during my visit to Maui. I will warn you that the price is very…read moreexpensive but for me, it was worth it. From the moment I arrived the service was impeccable. From the Valet parking ($75 a night ouch) attendant , to the check in attendant Kela (thank you so much for your hospitality and kindness) to the bell check who was hella cool, everyone was so genuinely kind. The pool is amazing. It was hella crowded though and I took quite some time to find a chair but it was summer at the pool what else would you expect? I hope to be able to visit again. Right after I replenish my savings from this visit. Hahahaha!

We absolutely loved our stay at Grand Wailea. We were upgraded for free to an oceanfront view,…read morewhich made the trip feel extra special. Our room was clean, comfortable, and very nice, and every staff member we interacted with was friendly and hardworking. We explored many other hotels while we were on Maui, and honestly, none of them compared to Grand Wailea. The grounds are absolutely beautiful, expansive, and classic. I don't agree with the reviews saying it feels run down. It isn't ultra-modern, but it has a grand, timeless, classic resort feel. The beach out front is amazing. We explored a lot of beaches on Maui, and I never found one I liked better than the beach at Grand Wailea. The resort itself also feels unmatched in size and beauty. No other hotel we saw had the same expansive grounds, pools, landscaping, and overall resort feel. That said, the biggest downside was how much everything felt overpriced. I understand Maui and luxury resorts are expensive, but Grand Wailea sometimes felt like it was nickel-and-diming guests. Valet parking is $75 per day, and when you add in tipping every time you retrieve a rental car, it gets frustrating fast. On Saturday and Sunday evenings, valet was also very slow. One night we waited over 25 minutes. The valet staff were clearly working hard, but they seemed understaffed for the volume of guests. The food pricing was also hard to justify. At the marketplace/counter-service options, we saw coffee for $7.50, hot dogs for $26, hamburgers for $32, and 12-inch pizzas around $30. You also often have to wait in a long line, and if one person is making coffee drinks, it slows the entire line down. Olivine looks beautiful, but the prices were extremely high, including a personal sausage pizza for $38. Considering the mixed reviews, we could not justify eating there. While we were there for over a week, the resort restaurants looked quite empty every day. I truly think if the restaurant prices were even 30% lower, many more guests would stay on property to eat instead of walking across the street to places like Manoli's or Island Gourmet. The pool area was beautiful, and we appreciated little touches like seeing free pineapple passed out at the pool one day. The idea was nice, although the execution could have been better since the server was putting wet pineapple chunks directly into people's hands. We also wish the waterslides stayed open later, especially for families. Grand Wailea does offer free Nespresso coffee in the room, which is nice, but after seeing one too many social media videos about people misusing hotel coffee makers, I personally can't bring myself to use in-room hotel coffee machines anymore. One extra service I would gladly pay for is a paid hospitality suite or shower room option for guests with late flights. So many flights out of Hawaii leave late at night, and after checking out in the morning, it would be incredibly helpful to have a clean, comfortable place to shower and freshen up before heading to the airport. Overall, we loved Grand Wailea and would absolutely recommend it. The staff, room, beach, pools, and grounds were wonderful. I don't understand all the bad reviews because our experience was very positive. The resort is beautiful and memorable. My only real complaint is that the food, coffee, parking, and extras are priced so high that it pushes guests away from spending money on property. Full restaurants would be more profitable than beautiful restaurants sitting empty.

I loved my 8 night stay at the fairmont kea lani this year. I splurged a bit on the ocean view…read moresuite and it was worth every penny! Their suites are spacious and the lanai is perfect to watch sunsets every night. The pools are crowded and I did not use them but I did like the beach and service throughout the hotel. Check in was an easy process. Lux in particular was super nice and helped me deal with an issue I was having. They have a nice gym, I didn't use it as I having too much fun on this trip! Plenty of restaurants on site. Self parking is free and plenty so valet isn't necessary. My advice is to call the concierge before you arrive and book the complementary canoe ride as it gets filled fast. I called them from LA 2 weeks before arriving and got the last spot. It was one of the highlights of my trip! If you like great service, amazing views and like staying in South Maui, this is one of my favorite hotels there. I will definitely be back!

This is a beautiful property, with gracious well trained staff, lovely rooms and a great location…read more The best aspect of the hotel is that all the rooms are spacious well appointed suites. If you're a couple and you are there for more than two days you'll appreciate the ability of the early riser to get up, make some coffee and hang on the lanai without disturbing the one of you who likes to sleep in. The bathroom was large and luxurious and supplied with really nice Le Labo soaps, shampoos and lotions. In addition, the property is immaculate and the public spaces are beautiful. There are three attractive pools -- one of which is adult only and there's a beach with attended lounge chairs at the bottom edge of the property. Our stay included the breakfast buffet, which had a wide assortment of choices that were nicely prepared. A downside of the hotel is that they host a number of corporate events and it can sometimes feel a bit crowded. Many mornings during our stay, there was a good size line at the host's station to be seated for breakfast. And once we were seated, navigating the buffet stations was a bit hectic. Similarly, the lounge chairs on the beach are within inches of each other. When sitting on your lanai, the music from one corporate cocktail event or another provides the soundtrack for the evenings. And one final nit -- the Nespresso capsules in the room were very nice, but the coffee served at breakfast was abysmal. So don't get me wrong. This is a very nice place and we had an enjoyable stay. But if you're sensitive to having your own space most of the time, this might not work for you.

Hotel Wailea is a privately owned botique hotel that is part of Relais & Châteaux. There is a more…read moresignificant meaning behind the word and they have several books inside the hotel that gives a deeper dive into the history and other Relais & Châteaux in the world. Apparently it used to be a Japanese club called the Diamond, but was converted to a hotel after seeing the club die out. I booked this hotel for a variety of reasons. The biggest reason being that this is an adults only hotel. Upon doing my research of Maui, I figured that the south west side was probably going to be better for calmer waters and a more tranquil place for a relaxing vacation with my wife who is expecting. I am glad I chose Hotel Wailea rather than other hotels around the area including Grand Wailea or Four Seasons. Another reason is that I was able to book directly on their website and save some money on their insider rate (nonrefundable). I always try to book directly so that it benefits the hotel. It also benefits me because I was able to save 30% on the rate and got a few bonus perks. It was a little bit of a gamble due to the extreme weather that they had prior to coming, but luckily everything worked out and the weather was beautiful during my stay. Being a smaller hotel, I noticed more attention to detail and much better service than any other hotels that I have stayed at in the past. Upon coming to the hotel with my rental car, the valet service greeted us and took care of all our bags and showed us to the check in area. We were greeted with a flower lei for my wife and a kukui nut lei for me. The check in process took a few minutes to explain the layout of the hotel and details. We got a free valet parking since we stayed 5 days at the hotel and also got a $100 dining credit. I am glad we got the valet parking since I read that the parking spots can be tight and distant from everything. The valet took us to our stay with a golf cart loaded with our luggage. Upon entering our suite, there was a welcome gift including some chocolates and alcohol free champagne. The suite is filled with everything you need. They have a fridge stocked with soft drinks and sparkling water that is all complimentary. They also have bottles of water and you can request more. You are able to take beach chairs, umbrellas, parasol and towels to the beach. They have shuttle rides that can take you to nearby area up to a certain distance. They will also pick you up if you call them. The shower and bath had the best water pressure I've seen anywhere. The bathtub was huge and it actually filled relatively quickly. They have a TV in the bedroom and in the lounge area. The outdoor patio provided a really nice view towards the ocean, garden and sky. I stayed very close to the gym which was a huge plus. I was able to use it every morning and was the only one there every morning prior to sunrise. Working out pre-sunrise to sunrise in a open door setting was a great experience. They have some unique free weights that mimics a natural wood look. There is a row machine, a coupe of treadmills, elliptical and peloton for cardio. Other basic machines that uses a pulley and weight system are available. They have several yoga mats as well for any floor exercises. The pool area seemed busy during the day so I went after sunset mostly. The water is heated so it is very comfortable. There is a beautiful sunset view from the restaurant or from the birdcage. Depending on who you ask and what circumstances they have, it could vary what expensive is, but it is certainly not cheap or affordable here. You are paying for more than just a view here. The entire experience is curated for you. The staff here does a phenomenal job at keeping this property well-maintained and running. The restaurant and hotel has a premium price, but for a premium experience. There are other experiences here that you can book on their website or contacting the front desk. The front desk, housekeeping and valet were all so easy to contact with the phone in the room. We tried the in room dining once and although it took some time, it was a nice experience. Known for its tranquil adults-only atmosphere, attentive service, and luxurious amenities, Hotel Wailea offers a beautifully curated and premium Hawaiian getaway that is well worth the high price tag.

The service makes this place shine, not that there is a dull spot on premise. It's not a full board…read moreResort, no gift shop and no sundries boutique. There is no social hotel bar. It's not for young families as no kids permitted, and not for sedentary seniors, steps walks and trails abound. What Hotel Wailea has is sublime serenity, impeccable hospitality and a way to exceed expectations at every turn. Our first night dinner was incredible from service, presentation, with use of local ingredients. Our room was a mini suite, quiet and comfortable without pretense. Initially I was concerned for lack of seats, poolside or equipment in the gym but there was never a shortage of simply anything. No need to reserve a prime seat at the pool, or get to the gym early, the minimum

Got there kinda late at night because we stopped and ate dinner before we checked in . We must have…read morebeen lucky because they upgraded us to a suite not having any rooms available that we had reserved. This is great customer service from a hotel!! Our room had a couch, dining table, bath and a half and a tub shower combo and a fire pit outside!! Had the Costco package and breakfast was included, it was a buffet style and just fine for starting us out in the morning. The resort had lots of pools and was in between two beaches, so we were always hanging out at either a beach or pool. There are a lot of stairs here. We like that we could go down to the one beach and there were beach chairs provided there from the hotel, I you got there early enough. We never ate on property except for breakfast so we can't comment on the other restaurants. Want to visit again sometime. PS-We saw the biggest, fastest spider on our patio at night, decided to only go out there during the day after that.

Extremely disappointed…read more While the grounds and landscaping at the resort are absolutely beautiful and well-maintained, our overall experience has unfortunately fallen far short of expectations. Upon arrival, it took over two hours for bell service to deliver our luggage to our room. Once we finally settled in, we discovered the room had not been properly cleaned. There were hairs and sand throughout the bathroom and room, and our children even found toys left behind from previous guests. To make matters worse, the room phone was broken, making it difficult to contact hotel staff when assistance was needed. My husband is a Titanium Elite Marriott Bonvoy member, and we have generally come to expect a higher level of service and attention to detail when staying at Marriott properties. Unfortunately, there was no recognition of his status during our stay, and the overall experience did not reflect the level of hospitality we have received at other Marriott resorts. After bringing our concerns to management's attention, the hotel did remove the upgrade charge for our first night, which we appreciated. However, the issues have continued throughout our stay. We are currently on day four of our five-night stay, and these problems have not been isolated incidents. Most recently, despite being out of the room for the entire day, housekeeping again failed to service our room. For the price point and reputation of this resort, we expected a much higher standard of cleanliness, service, and attention to detail. The property itself is stunning, and the grounds are truly one of the resort's strongest features, but the repeated service failures throughout our stay have significantly impacted what should have been a relaxing family vacation. While we appreciate the effort made to address some of our concerns, we hope management takes a closer look at the consistency of housekeeping, room readiness, and guest service so future guests have an experience that better reflects the Marriott brand.

We do not recommend staying at this hotel for the following reasons;…read more 1). Front desk staff had an awful attitude when we asked questions and /or say hello, good morning etc. SPECIALLY THE TALL WOMAN WITH LONG HAIR (a local) you could tell she hated every guest. Everyone who's not from the island. We had no other choice lady! our company sent us there. we went there to work not to stay there forever. Also the other local women working in the front desk were very Apathetic/rude. In contrast the other staff who weren't locals were very polite and welcoming. 2). Rooms. The carpet is extremely filthy (wear flip flops otherwise your feet will be pitch black from the dirt ) our room was cleaned very late in the afternoon almost every day. Some days it was cleaned very well in the morning but when it was done in the afternoon, it wasn't clean well. No kitchen counters were cleaned, rug was not vacuumed and the shower had dirt on it, PUBIC HAIR! And on the sink counter as well. Very gross. Also the bed wasn't even made properly. 3). Noise! Walls are very thin. We could hear people screaming, laughing, slamming doors you name it! The good: The staff in the restaurant area were very lovely. The breakfast buffet was pretty good To the ladies or managers or whoever is putting a blind eye on how front desk staff is treating guests, you don't have the right to be disrespectful. If you can't stand/tolerate people who's not from your community, don't work on hospitality. Don't work for the industry that's bringing /welcoming people from all over the world. There's more to learn and see beyond your island. We come from a country/community that respects other people, cultures and will welcome you with open arms and respect. Don't hate us. Instead, focus your energy towards organizing and fighting the rich and powerful who are the real villains for taking away your land.

We stayed here right after the Lahaina fires so the hotel was fairly empty. The staff could not…read morehave been more welcoming and gracious. I initially planned on canceling our trip, but the hotel asked that we still come since they needed the business. I just didn't want to be in the way, but Lahaina is far away so we had no impact. It's a beautiful, huge resort with a great deal of amenities to include outdoor grills, basketball court, tennis courts, pool, etc. The onsite bar and restaurant is also very nice. It's in a great location near the center of Wailea and close to Kihei so it makes for easy travel. Love our stay here.

Such a magical place! It's everything you'd expect and more! You can't beat the beach vibe and it's…read morejust too romantic!

Beautiful 3 bedroom held our party of 4 and our niece in her 20s. Pool, cabana service and Nobu…read morewere great with wonderful service. Drivers between Ho'olei and main hotel/local restaurants were great too. Beware of housekeeping. My niece left a silver Tiffany necklace out on her last day to avoid tan lines and upon returning hours later, it was gone. Staff was very reluctant to help and refused to contact housekeeping. Management never reached out. My niece is to wait for their insurance to contact her for a claim. Such a bummer to end our trip that way so we'll never go back.

This is probably the cheapest hotel in the area, roughly about $400-$500 per night. It was likely…read morerecently renovated because the decor was modern and everything looks new. We had the standard room which was spacious enough for suitcases and they also had a lanai for us to get some fresh air. Bathroom was clean. Water pressure was strong. There's a couch which was perfect for us to just chill and watch tv. They give all residents water bottles and there're water machines on each floor for us to refill. Breakfast is minimal. Some cold cuts, whole apples and oranges (not even cut up fruits). There are a few hot dishes. They charge $30 per adult and $15 per keiki. We went to Kihei town for something much better at a fraction of the price. Pool area is nice. Many chairs with umbrellas. The view of the infinity pool is superb especially on sunny days. Overall I think it's a good hotel but still feel too basic considering you are paying over $400 a night.

This hotel is really a 3.5 star hotel with 4 star pool. That being said we really did enjoy our…read morestay here; the property is very new, the pool was clean and even in the height of spring break it wasn't too busy or overcrowded like the resorts. If you still want to be close to the beach and everything in Wailea this is a great option without having to pay resort fees and deal with the overwhelm of crowds. The room pictures in other reviews are pretty accurate - the rooms are clean and I love how it's laminate wood floor and not carpet because house keeping mops the floors daily which is awesome since our kids kept tracking sand into the room. Also you get a 12.50 snack credit each day an could either get 2 free tickets for the Maui Ocean Center or 2 free AC Maui beach towels for free. We decided to take the two tickets which is at least a $120 value for 2 adults which is nice. On Wednesday / Fridays they also have live music which is nice. Overall we liked this hotel since I realize we just aren't ocean front resort people - it's just too busy and crazy for us. We loved how laid back this area was especially given how close and walkable it was to coffee shops, the mall, etc.