We recently purchased a hot tub from Wind River. From Kevin the salesman, our tour of where they…read moremake the tubs, to the installation and wiring of the tub, Wind River has been excellent. From the start it was evident that Wind River listens to customers and has designed top quality tubs installed and wired by professional people. Ultimate Electric Company (John Smith and Tim) did the wiring. We have owned hot tubs for over 15 years and Wind River has been the best.

Outstanding! From conception to delivery, they did an excellent job! And the tub that they built is…read morefantastic - comfortable, works great and has really well thought out features. And the fact that they were cheaper than their competitors was such an added bonus!

I cannot say enough bad things about this business. Thought I would give my business to a local…read morestore, I truly regret this decision. They cracked my hot tub when delivering it. The patch work to repair it was horrible! Finally got them to agree to replace it and they cracked it again on delivery. I get it was poor delivery but they are using them as their delivery company so they need to stand behind that choice. Had to fight to get them to replace it. Really poor customer service. I had questions after and never heard from them again. BUYER BEWARE!!!!

Very difficult and frustrating experience. Tracee and her staff were very nice in the beginning but…read morereally changed personalities when we tried to do a few things ourselves to save $. Delivery was $350 and a crane was needed for $800 extra from the store. We got quotes for less on our own but then Tracee came back saying she'd have to charge us regardless because of "liability" when this was no where on the agreements. They became much less friendly when we tried to save a little money on delivery ourselves. The delivery guy was an ass, throwing screws at us and being extremely rude. we were missing parts after delivery and I had to go myself to the store to pick them up as Tracee never called or offered to set up delivery. We bought an expensive hot tub and thought we were getting better service for what we paid. I would not shop here again sadly

Very fast shipping for replacement parts for Maytronic robotic pool cleaners…read more Everything was in stock and I had the new parts delivered in four days from Colorado to California. Only needed a Phillips screwdriver to replace a broken gear. Replaced the tracks and the roller brush at the same time even those could still have gone for a while longer, but since I had it disassembled I went ahead and changed those wear items as well.

I ran into the owners of Marina Pools and Spas about twenty five years ago at a home and garden…read moreshow at the convention center. We liked the patio furniture they were demonstrating and we bought the set. We wanted a quality set that would last and we thought we would buy additional matching chairs from a big box store like Target. The Target furniture faded that summer and has been long gone. I recently decided I needed a new base for my umbrella stand under my table. It was a generic concrete enclosed by plastic piece. It still would have worked but had some open sections. I was driving by the store so I thought I would drop by to get a new one, they found me a 50 lb all aluminum one that should last me literally forever. I am going to try to post my pictures of the same furniture that I bought twenty five years ago with the original umbrella. Granted the umbrella is stored inside and is not always used due to being located on the second floor and the chance of high winds. If you want something to last, you have to pay a little more for quality. Thank you Margaret for helping me pick out my furniture back then and for your help again the other day! Harvey

Absolutely Horrible Experience with Marty at IHT…read more We recently purchased a Hot Springs hot tub from IHT and, while we absolutely love the tub itself, our experience with Marty was nothing short of a nightmare from start to finish. A close friend of mine sells Hot Springs tubs and had helped us narrow down the exact model we wanted, so we walked in as an extremely easy sale. Unfortunately, Marty seemed to take that as a license to stop trying. He made it very clear from the beginning that customer service was not a priority. After negotiating and agreeing on a price, Marty insisted that we drive through a snowstorm with summer tires to deliver a physical check that day, claiming it was the only way to lock in the price. We later learned that was completely false when the store called to take final payment--over the phone, via credit card, with no issues or added fees. Post-purchase, Marty continued to drop the ball. He was consistently rude, condescending, and disorganized. He referred to me by the wrong name multiple times, even after I corrected him. He also scheduled our orientation, then canceled it the night before at 9 PM via text--saying his grandchild was sick and he needed the day off. I responded understandingly, expressing concern, but also letting him know how unprofessional that was. He never responded. The next morning, I called the store to follow up--only to have Marty answer the phone. When I asked why he was at work after canceling our appointment to supposedly care for his grandchild, he became defensive and rude instead of owning up to the situation or apologizing. When I expressed how upset I was about the entire experience and the promises he hadn't followed through on, he cut me off and started aggressively questioning what he hadn't delivered on. For an $18,000 purchase, I expected far better treatment--especially from a sales rep earning commission. Marty was dismissive, unprofessional, and made an exciting purchase stressful and frustrating. If you go to IHT and Marty is the rep who greets you, RUN the other direction!! I truly don't know how he's still employed there. Again--the tub itself is fantastic. But the experience getting there, thanks to Marty, was absolutely awful.

Marty Norman is an incredible sales agent for helping locate the perfect hot tub for your needs. He…read moretreated my husband and I as if we were his best friends. Marty came to our house multiple times for tub measurements and he always quickly responded to our phone calls and pleas for help. We wanted a hot tub that could go in our basement- not an easy task. In fact, previous dealers had told us it was not possible. With perserverance and Marty's expertise, the perfect hot tub, the Caldera Kauai, was found. Marty helped develop the plan to get it into our basement. We have been using our hot tub every morning for the last six months and could not be happier with it. Marty is trust worthy, knowledgeable and provides excellent service. I highly recommend him for your hot tub needs.

My husband and I went in to look at their infrared saunas. The guy working there was completely…read morerude, condescending, and even aggressive in his responses. I ended up stopping the conversation and we left abruptly. Horrible salesmanship and over all attitude.

Friendly small local business that has a great assortment of spa & fireplace accessories!…read moreI was looking for a metal grate for my fireplace and found exactly what I needed! Prices very reasonable too. Spas look amazing! Might have to look into purchasing one of their luxurious models in the future. Nothing more relaxing than a Colorado evening Jacuzzi right in your own back yard! Military discount honored here too! Five fabulous stars for price, quality and family-style customer service!

Went to this Spa Brokers location instead of the one on Quebec and County Line. We had a much nicer…read moreexperience at this one. We looked at a variety of Marquis and Cal spas. Looked at several models and they had special pricing going on but nothing jumped out at us. They also carried patio chairs and fire pits too. No pressure. Knowledgeable and energetic sales person. Enjoyed this experience much better than their other location.

Ordered a new cover for our tub 1/4/2024. Was told it would take 4-8 weeks to come in. Had to…read morecall at the 8 week mark to see what was going on....was told it would be 8-12 weeks. At 12 weeks it came in and it was the wrong color and the straps were in the wrong place. I could not strap it closed. Living out East, this is a problem. Working with the staff to fix this issue was a nightmare. They spoke to me like I was an idiot....it was really disrespectful.

We've purchased two hot tubs from this business - one used and one new. The service and support…read morewe've received have been outstanding. They stand by their products and have gone over and above to fix any problems. I highly recommend them!

Great place for hot tubs. It is very hard to find somebody…read morenowadays that knows everything about what they are selling. They can answer all your hot tub questions. It's a shame somebody would give this business 2 stars because they found filters cheaper on Amazon. Of course everything is cheaper on Amazon they have no overhead to pay for. Unfortunately there's just no remedy for stupidity.

Loren purchased the business from Bob. He is great to work with. Communicates well, responds…read morequickly, know his stuff, and is reasonable. He is awesome!

Loren is very knowledgeable and honest. Our experience has been great. He worked with me to find…read moreparts that work and they do.

Carefree Spa and Thomas saved me hundreds in repairs! They took the time to troubleshoot my spa…read morethrough photos and video and discovered it was just in sleep mode. Excellent communication, honest service, and true dedication. Highly recommend!

Just purchased a home in Ken Caryl and contacted Carefree Spas to help show us how to take care of…read moreand maintain our spa. Thomas was more than happy to schedule a time and day to come out and explain everything. Thomas performed a complete maintenance service while showing us the process each step of the way. He throughly covered chemicals, timing and application. Thomas' customer service is great and he told us to contact him anytime if we had further questions. If you have a spa I would highly recommend Thomas @ Carefree Spas ! !

Great help in store. Delivery and assembly of my mattress and bed frame was quick and efficient. I…read morethink the mattress and bed frame were a fair price for what I received.

My husband and I stopped in back in February looking for a dresser for our son. We didn't end up…read morefinding one, but we did find a couch we liked but weren't ready to commit to. Fast forward to this weekend when we were finally ready. Since we were both still thinking about that couch, we went back to check it out again. We still liked it, even after comparing it to the others available. We placed our order last night and are expecting it this week. Zach helped us and was very nice.