We recently purchased a hot tub from Wind River. From Kevin the salesman, our tour of where they…read moremake the tubs, to the installation and wiring of the tub, Wind River has been excellent. From the start it was evident that Wind River listens to customers and has designed top quality tubs installed and wired by professional people. Ultimate Electric Company (John Smith and Tim) did the wiring. We have owned hot tubs for over 15 years and Wind River has been the best.

Outstanding! From conception to delivery, they did an excellent job! And the tub that they built is…read morefantastic - comfortable, works great and has really well thought out features. And the fact that they were cheaper than their competitors was such an added bonus!

I cannot say enough bad things about this business. Thought I would give my business to a local…read morestore, I truly regret this decision. They cracked my hot tub when delivering it. The patch work to repair it was horrible! Finally got them to agree to replace it and they cracked it again on delivery. I get it was poor delivery but they are using them as their delivery company so they need to stand behind that choice. Had to fight to get them to replace it. Really poor customer service. I had questions after and never heard from them again. BUYER BEWARE!!!!

Hot tub outlet made good on their repair to our new purchase. It has been a year and the tub works…read morewell.

Very fast shipping for replacement parts for Maytronic robotic pool cleaners…read more Everything was in stock and I had the new parts delivered in four days from Colorado to California. Only needed a Phillips screwdriver to replace a broken gear. Replaced the tracks and the roller brush at the same time even those could still have gone for a while longer, but since I had it disassembled I went ahead and changed those wear items as well.

Excellent service from knowledgeable people. They've been my pool store for 30 years. They know…read morehow to solve pool problems!

Absolutely Horrible Experience with Marty at IHT…read more We recently purchased a Hot Springs hot tub from IHT and, while we absolutely love the tub itself, our experience with Marty was nothing short of a nightmare from start to finish. A close friend of mine sells Hot Springs tubs and had helped us narrow down the exact model we wanted, so we walked in as an extremely easy sale. Unfortunately, Marty seemed to take that as a license to stop trying. He made it very clear from the beginning that customer service was not a priority. After negotiating and agreeing on a price, Marty insisted that we drive through a snowstorm with summer tires to deliver a physical check that day, claiming it was the only way to lock in the price. We later learned that was completely false when the store called to take final payment--over the phone, via credit card, with no issues or added fees. Post-purchase, Marty continued to drop the ball. He was consistently rude, condescending, and disorganized. He referred to me by the wrong name multiple times, even after I corrected him. He also scheduled our orientation, then canceled it the night before at 9 PM via text--saying his grandchild was sick and he needed the day off. I responded understandingly, expressing concern, but also letting him know how unprofessional that was. He never responded. The next morning, I called the store to follow up--only to have Marty answer the phone. When I asked why he was at work after canceling our appointment to supposedly care for his grandchild, he became defensive and rude instead of owning up to the situation or apologizing. When I expressed how upset I was about the entire experience and the promises he hadn't followed through on, he cut me off and started aggressively questioning what he hadn't delivered on. For an $18,000 purchase, I expected far better treatment--especially from a sales rep earning commission. Marty was dismissive, unprofessional, and made an exciting purchase stressful and frustrating. If you go to IHT and Marty is the rep who greets you, RUN the other direction!! I truly don't know how he's still employed there. Again--the tub itself is fantastic. But the experience getting there, thanks to Marty, was absolutely awful.

Just stopped by to check this place out and though I stayed in the car to finish up a call, the…read moreperson working was not only rude but also had no interest in selling anything. Not sure how this place is still in business. We left within a few minutes of getting there.

My husband and I went in to look at their infrared saunas. The guy working there was completely…read morerude, condescending, and even aggressive in his responses. I ended up stopping the conversation and we left abruptly. Horrible salesmanship and over all attitude.

Friendly small local business that has a great assortment of spa & fireplace accessories!…read moreI was looking for a metal grate for my fireplace and found exactly what I needed! Prices very reasonable too. Spas look amazing! Might have to look into purchasing one of their luxurious models in the future. Nothing more relaxing than a Colorado evening Jacuzzi right in your own back yard! Military discount honored here too! Five fabulous stars for price, quality and family-style customer service!

Went to this Spa Brokers location instead of the one on Quebec and County Line. We had a much nicer…read moreexperience at this one. We looked at a variety of Marquis and Cal spas. Looked at several models and they had special pricing going on but nothing jumped out at us. They also carried patio chairs and fire pits too. No pressure. Knowledgeable and energetic sales person. Enjoyed this experience much better than their other location.

Ordered a new cover for our tub 1/4/2024. Was told it would take 4-8 weeks to come in. Had to…read morecall at the 8 week mark to see what was going on....was told it would be 8-12 weeks. At 12 weeks it came in and it was the wrong color and the straps were in the wrong place. I could not strap it closed. Living out East, this is a problem. Working with the staff to fix this issue was a nightmare. They spoke to me like I was an idiot....it was really disrespectful.

We've purchased two hot tubs from this business - one used and one new. The service and support…read morewe've received have been outstanding. They stand by their products and have gone over and above to fix any problems. I highly recommend them!

Great place for hot tubs. It is very hard to find somebody…read morenowadays that knows everything about what they are selling. They can answer all your hot tub questions. It's a shame somebody would give this business 2 stars because they found filters cheaper on Amazon. Of course everything is cheaper on Amazon they have no overhead to pay for. Unfortunately there's just no remedy for stupidity.

Loren was able to guide me on everything over the phone very knowledgeable and considerateread more

Loren purchased the business from Bob. He is great to work with. Communicates well, responds…read morequickly, know his stuff, and is reasonable. He is awesome!

Very knowledgeable and super friendly. Place IS open-NOT permanently or temporarily closed!!!!!read more

Tom has to have the greatest customer service I have ever had. Even after buying our hot tub 5+…read moreyears ago, he still does not hesitate to help us out with parts or answering questions anytime of the day. If he has time he even will drops them off for us. Highly recommend!!!

American Furniture Warehouse offers some of the best value I've seen. The prices are very…read morereasonable, yet much of the furniture looks more expensive than it is. The showroom is well organized, and it's clear they have their logistics dialed in. From order tracking to delivery scheduling and coordination, the whole process feels streamlined and well managed. Jessica helped me and she was outstanding. She knew the store inside and out, answered every question with confidence, and made the experience positive.

Todays delivery is what we expect out of AFW. Very polite, on time, and offered to put the bootties…read moreon before entering the house. Yesterdays delivery was a nightmare. First off THE CUSTOMER IS ALWAYS RIGHT! Without the customer AFW is no more period. Yesterday I approached the delivery guy with a hello and thank you for this delivery. (Q) I then mentioned do you guys have the foor protection for the house? (A) He said no one told him (Q) I had fred the sales guy input notes of protection for the feet prior to entry of home why do you not have them? (A) The guy started looking at a laptop then said ohhh i see the note now it says booties, then he said oh well sorry cant do your request to put protection on in the house. (Q) I then said no problem just take your shoes off? (A) no we will not do that (Q) I SAID WTF over, your not going into my new home without protection? (Q) The delivery guy said then your problem not ours. I was so pissed off that I was trying to get a hold of these guys boss to explain what was going on then more attitude from only really the passenger not the driver of truck. I was so upset at that moment thinking how does AFW do business like this, then proceeded to enter home where my wife was dealing with the Pulte contractor telling her to deal with this AFW delivery attitude guy. At that moment i turned to the guy to tell him he will deal with my wife from now on, I went into the garage to calm down. As my wife came out the delivery guy took one look at my native american wife and said where do you want it? My wife as I can hear said please please just put it in the hallway and leave we will put the bed together ourselves mind you we are both 100% VA disabiled vets. The guy said you mean courtyard and laughed my wife was so upset and then as the guy was laughing playing games told my wife I am not doing anything because your yelling at me... REALLY? The delivery guys today had no issues with us correct? Wife and I were polite and kind as like the first delivery guys and why did this esculate to this? The passinger delivery guy needs to be FIRED! ASAP. I ever have him do a delivery to me I will send him away, I spent tons of money on your store and this is the thanks I get!!!!!! I was told by the manager we will get a 1/2 off on the delivery so I hope this is going to happen, call me to arrange payment. My wife said she went back into the house the contractor guy said ma'am I have foot protection for the drivers and my wife said please if you dont mind offering them that would be much appreciated. The contractor went up to the passenger as I was watching and the contractor said can I offer you the booties for your delvery? The passenger delivery guy said not from you! I was like WOW the contractor is mexican and my wife is native american you see the trend going on here, that kid was racist. Suggestion ALWAYS HAVE THE DELIVERY GUYS CARRY FOOT PROTECTION ON EVERY JOB and stop hiring racist people!