The setup and tub were fine. The tub did not heat up in time for our event. I was very clear on…read morewhen our party was to the company. They did not feel there would be a problem. Well, not for them I suppose as the tub did get warm enough about 12 hours too late. They did not offer a discount or anything when I advised them that we had rented based on their expertise. So, Word of Warning MIN TWO DAYS to heat up.

I cannot rave enough about this company! I used them to celebrate my boyfriend's 28th birthday and…read morethe hot tubs were a huge hit. GG was great! Such a sweet girl and she made sure our hot tubs were on time and up to par. Set up and break down was a breeze! Not only was this company punctual and professional, they were affordable too!! If you're looking for a unique way to celebrate an occasion or just a different way to relax and unwind, this is the company for you! Thank you hot tub social!!

Carefree Spa and Thomas saved me hundreds in repairs! They took the time to troubleshoot my spa…read morethrough photos and video and discovered it was just in sleep mode. Excellent communication, honest service, and true dedication. Highly recommend!

Just purchased a home in Ken Caryl and contacted Carefree Spas to help show us how to take care of…read moreand maintain our spa. Thomas was more than happy to schedule a time and day to come out and explain everything. Thomas performed a complete maintenance service while showing us the process each step of the way. He throughly covered chemicals, timing and application. Thomas' customer service is great and he told us to contact him anytime if we had further questions. If you have a spa I would highly recommend Thomas @ Carefree Spas ! !

Absolutely Horrible Experience with Marty at IHT…read more We recently purchased a Hot Springs hot tub from IHT and, while we absolutely love the tub itself, our experience with Marty was nothing short of a nightmare from start to finish. A close friend of mine sells Hot Springs tubs and had helped us narrow down the exact model we wanted, so we walked in as an extremely easy sale. Unfortunately, Marty seemed to take that as a license to stop trying. He made it very clear from the beginning that customer service was not a priority. After negotiating and agreeing on a price, Marty insisted that we drive through a snowstorm with summer tires to deliver a physical check that day, claiming it was the only way to lock in the price. We later learned that was completely false when the store called to take final payment--over the phone, via credit card, with no issues or added fees. Post-purchase, Marty continued to drop the ball. He was consistently rude, condescending, and disorganized. He referred to me by the wrong name multiple times, even after I corrected him. He also scheduled our orientation, then canceled it the night before at 9 PM via text--saying his grandchild was sick and he needed the day off. I responded understandingly, expressing concern, but also letting him know how unprofessional that was. He never responded. The next morning, I called the store to follow up--only to have Marty answer the phone. When I asked why he was at work after canceling our appointment to supposedly care for his grandchild, he became defensive and rude instead of owning up to the situation or apologizing. When I expressed how upset I was about the entire experience and the promises he hadn't followed through on, he cut me off and started aggressively questioning what he hadn't delivered on. For an $18,000 purchase, I expected far better treatment--especially from a sales rep earning commission. Marty was dismissive, unprofessional, and made an exciting purchase stressful and frustrating. If you go to IHT and Marty is the rep who greets you, RUN the other direction!! I truly don't know how he's still employed there. Again--the tub itself is fantastic. But the experience getting there, thanks to Marty, was absolutely awful.

Marty Norman is an incredible sales agent for helping locate the perfect hot tub for your needs. He…read moretreated my husband and I as if we were his best friends. Marty came to our house multiple times for tub measurements and he always quickly responded to our phone calls and pleas for help. We wanted a hot tub that could go in our basement- not an easy task. In fact, previous dealers had told us it was not possible. With perserverance and Marty's expertise, the perfect hot tub, the Caldera Kauai, was found. Marty helped develop the plan to get it into our basement. We have been using our hot tub every morning for the last six months and could not be happier with it. Marty is trust worthy, knowledgeable and provides excellent service. I highly recommend him for your hot tub needs.

If you want an overpriced tub that they will deliver with a half ass effort then this is your…read moreplace! After damaging our deck during the delivery in multiple areas, they told us to not worry it would all be taken care of. They have given nothing but the runaround. After calling multiple times and being passed to other employees we were offered store credit for some chemicals. Why would I voluntarily put more money into a business that treats customers this way? Do yourself a favor and get a spa somewhere else!

We've always had great service and response from this location for all of our hot tub and fireplace…read moreneeds over the last 10 years. Most recently, went in to buy parts as our temperature wasn't holding. Lee was so helpful with getting us what we needed and the service line called the next day to check on the situation and advised on next steps if the sensors didn't resolve the problem. Really helpful people associated with this location. Always appreciate their quick response and helpfulness.

It's been over 2 years (yes TWO) and this is my pool! We call. We text. We have paid. We get "we…read morehave you scheduled for next week". Then next week comes and goes... we wait. We were supposed to be done April 2023. I have photos of the progress and all text communication between multiple employees. We are on our third project manager and his response is no different. "The guy before me quit but we have you scheduled for next week". We have done all necessary requirements that were expected on our part. Finished yard, concrete perimeter, cover, spa cover, etc. the list goes on and on. If you want to never swim in an actual pool and look at a dirt/moss filled "pond" in your backyard I would say go ahead and call them. Note: we paid and contracted in March 2021! Here are photos from May 2022 and now June 2023... I have a beautiful backyard with a nasty dirty hole. They had promised we'd be done by May. We have been waiting on "plaster" since May 1st. I get it. It has rained a lot this spring, I get that, but at this point you'd think custom service wise we'd be first on their list. I will GLADLY update my review if and when my pool is completed with a final picture.* I'd also like to add they were supposed to dig it October 2021 and dug it May 2022... Word on the street is the "owner has too much money and spends his time in Corpus Christi, TX instead of worrying about your pool".

WORST business interaction I've ever had. They have so many pools to build, 68 they told me, that…read morethey don't need your business. They were: - Condescending - Arrogant - Rude - Demeaning - Unprofessional I don't recommend anyone get into a pool building process with them because it's terrible. Nothing is their fault, it's your fault.

I bought my hot tub here in 2021. The lights stopped working properly in Jan of this year. I had…read moreto pay $229 for a guy to come out to fix them (which took all of ten min). Expensive, but I wanted them fixed so whatever. Two months later they stopped working again and when I called, I was told they don't guarantee any of their work and I would need to pay an additional $150 for them to come back out. Mind you, when they come back it can break again and I would just have to keep paying them to return. Absurd. The person I spoke to told me most people don't fix their lights at all bc it's so expensive. What kind of absolute fuckery is this? Do not buy from them.

After a less-than-stellar experience during our first fireplace conversion with another large…read morefireplace warehouse, we decided to give IHT a try for our second fireplace. (FYI - We have a 1926 bungalow with 2 old coal burning fireplaces, which we're converting to functional gas fireplaces.) We just ordered our fireplace and, so far, the experience with IHT has been very positive. Both Traci and Johnny are super friendly and know their stuff. Johnny, in particular, has been very patient as we decided between two fireplaces, each with their own pros and cons. Prices are competitive and we've already been treated far better at IHT and wish we'd chosen them for our first insert! I'll be sure to update my review as we move through the process over the next month or so. B O T T O M L I N E : So far, so good!

We purchased a swim spa from the Castle Rock store late last fall, 2025 and got it installed right…read moreafter Christmas, what a great present! Eddie was very attentive and came out a few times viewing the site and making recommendations as to preparing the site, which we followed. Eddie even had contractors to recommend which made it easy. Joe handled the installation which was a big deal with the crane lift over our house and a tight fit for the pool but it all went without a hitch. The store has been quick to respond to any of our questions or concerns. We did have one small needed repair and Joe spent an entire Saturday evening running around and getting it taken care of before a snow storm came in. Can't say enough good about them all, we have been very pleased and highly recommend them!

We think this store is wonderful. All the products we looked at were very well made. We had an…read moreexcellent experience with both Stacy and Eddy! Stacy took her time and asked me questions on what we were looking for and the price range we wanted to stay within. She really found the perfect product for us, right down to the color and price range. We are really happy with the warranty that comes with our purchase, and we feel comfortable that this company will take care of us if and when we ever need them. Thank you for making a positive purchasing experience!!

James was able to confirm the issue with our hot tub (heater), order the new part and install with…read morequality! He even tightened up a fitting he noticed needed it due to a small leak. He was professional and great to work with!

James, the owner is great guy, very responsive and got the heater repair done on the hot tub! Hot…read moretub repairs aren't cheap but good to find honest, responsive, trustworthy guy to work with!