Absolutely Horrible Experience with Marty at IHT…read more We recently purchased a Hot Springs hot tub from IHT and, while we absolutely love the tub itself, our experience with Marty was nothing short of a nightmare from start to finish. A close friend of mine sells Hot Springs tubs and had helped us narrow down the exact model we wanted, so we walked in as an extremely easy sale. Unfortunately, Marty seemed to take that as a license to stop trying. He made it very clear from the beginning that customer service was not a priority. After negotiating and agreeing on a price, Marty insisted that we drive through a snowstorm with summer tires to deliver a physical check that day, claiming it was the only way to lock in the price. We later learned that was completely false when the store called to take final payment--over the phone, via credit card, with no issues or added fees. Post-purchase, Marty continued to drop the ball. He was consistently rude, condescending, and disorganized. He referred to me by the wrong name multiple times, even after I corrected him. He also scheduled our orientation, then canceled it the night before at 9 PM via text--saying his grandchild was sick and he needed the day off. I responded understandingly, expressing concern, but also letting him know how unprofessional that was. He never responded. The next morning, I called the store to follow up--only to have Marty answer the phone. When I asked why he was at work after canceling our appointment to supposedly care for his grandchild, he became defensive and rude instead of owning up to the situation or apologizing. When I expressed how upset I was about the entire experience and the promises he hadn't followed through on, he cut me off and started aggressively questioning what he hadn't delivered on. For an $18,000 purchase, I expected far better treatment--especially from a sales rep earning commission. Marty was dismissive, unprofessional, and made an exciting purchase stressful and frustrating. If you go to IHT and Marty is the rep who greets you, RUN the other direction!! I truly don't know how he's still employed there. Again--the tub itself is fantastic. But the experience getting there, thanks to Marty, was absolutely awful.

Marty Norman is an incredible sales agent for helping locate the perfect hot tub for your needs. He…read moretreated my husband and I as if we were his best friends. Marty came to our house multiple times for tub measurements and he always quickly responded to our phone calls and pleas for help. We wanted a hot tub that could go in our basement- not an easy task. In fact, previous dealers had told us it was not possible. With perserverance and Marty's expertise, the perfect hot tub, the Caldera Kauai, was found. Marty helped develop the plan to get it into our basement. We have been using our hot tub every morning for the last six months and could not be happier with it. Marty is trust worthy, knowledgeable and provides excellent service. I highly recommend him for your hot tub needs.

I cannot say enough bad things about this business. Thought I would give my business to a local…read morestore, I truly regret this decision. They cracked my hot tub when delivering it. The patch work to repair it was horrible! Finally got them to agree to replace it and they cracked it again on delivery. I get it was poor delivery but they are using them as their delivery company so they need to stand behind that choice. Had to fight to get them to replace it. Really poor customer service. I had questions after and never heard from them again. BUYER BEWARE!!!!

Very difficult and frustrating experience. Tracee and her staff were very nice in the beginning but…read morereally changed personalities when we tried to do a few things ourselves to save $. Delivery was $350 and a crane was needed for $800 extra from the store. We got quotes for less on our own but then Tracee came back saying she'd have to charge us regardless because of "liability" when this was no where on the agreements. They became much less friendly when we tried to save a little money on delivery ourselves. The delivery guy was an ass, throwing screws at us and being extremely rude. we were missing parts after delivery and I had to go myself to the store to pick them up as Tracee never called or offered to set up delivery. We bought an expensive hot tub and thought we were getting better service for what we paid. I would not shop here again sadly

When we bought our hot tub we visited this Authority Spas because it was close to where we live…read more The sales man was very pushy and off-putting so we ended up going with a different company based in Denver. We still stop in to get the Frog products as needed for our tub. I haven't seen the salesman who made us go with another company so that problem seems to have been fixed. My new frustration is that they have increased the price on Frog products by a lot. To get the two packs (one with blue and silver, one with 3 silver) I was charged $147.00. When I asked the person who rung me up why there was such a big increase in price they blamed tariffs. When I got home I checked on the bullfrog website and the same purchase would have cost me $113.00. I know that bullfrog makes margin on the consumable products they sell, why charge me almost 25% more in your store? As a dealer your consumable products keep your customers coming back and give you that residual sale, you should not be fleecing this segment of your customer base. I try to buy local, and I gave Authority Spas a second chance once I had purchased my tub. I feel like they are using an already bad situation (paying more for items that are actually tariffed) as an excuse to squeeze more money out of their customers. I recommend buying your chemicals straight from the bullfrog website.

The staff at this location provide top notch customer service which goes a long way with me. They…read moregave our concerns the attention they deserved in a very timely manner. Everyone we interacted with was incredibly professional, reliable and communicative - Mike, John and Kory are outstanding. I highly recommend this place.

Very fast shipping for replacement parts for Maytronic robotic pool cleaners…read more Everything was in stock and I had the new parts delivered in four days from Colorado to California. Only needed a Phillips screwdriver to replace a broken gear. Replaced the tracks and the roller brush at the same time even those could still have gone for a while longer, but since I had it disassembled I went ahead and changed those wear items as well.

I ran into the owners of Marina Pools and Spas about twenty five years ago at a home and garden…read moreshow at the convention center. We liked the patio furniture they were demonstrating and we bought the set. We wanted a quality set that would last and we thought we would buy additional matching chairs from a big box store like Target. The Target furniture faded that summer and has been long gone. I recently decided I needed a new base for my umbrella stand under my table. It was a generic concrete enclosed by plastic piece. It still would have worked but had some open sections. I was driving by the store so I thought I would drop by to get a new one, they found me a 50 lb all aluminum one that should last me literally forever. I am going to try to post my pictures of the same furniture that I bought twenty five years ago with the original umbrella. Granted the umbrella is stored inside and is not always used due to being located on the second floor and the chance of high winds. If you want something to last, you have to pay a little more for quality. Thank you Margaret for helping me pick out my furniture back then and for your help again the other day! Harvey

The setup and tub were fine. The tub did not heat up in time for our event. I was very clear on…read morewhen our party was to the company. They did not feel there would be a problem. Well, not for them I suppose as the tub did get warm enough about 12 hours too late. They did not offer a discount or anything when I advised them that we had rented based on their expertise. So, Word of Warning MIN TWO DAYS to heat up.

I cannot rave enough about this company! I used them to celebrate my boyfriend's 28th birthday and…read morethe hot tubs were a huge hit. GG was great! Such a sweet girl and she made sure our hot tubs were on time and up to par. Set up and break down was a breeze! Not only was this company punctual and professional, they were affordable too!! If you're looking for a unique way to celebrate an occasion or just a different way to relax and unwind, this is the company for you! Thank you hot tub social!!

I purchased a Strong Spa here about two years ago. The sale was simple, straight forward and easy…read more The tub has run without fail or a single problem in that entire time. Delivery and installation was simple and professional. Today, I stopped in to buy some some water maintenance products and was treated "above and beyond" by Armando and a lovely woman named Stacy. Both of these employees spend some time explaining a new product regimen and was an improvement from an older one. I was treated like absolute gold and it made me smile. Thank you so much Stacy and Armando. I have found prices at this location to be reasonable and competitive. This is my go to hot tub store.

I bought a Passion Swim Spa from Ed with Everything Hot Tubz about 5 years ago, and have never…read moreregretted it. Their customer service is exemplary and continues years after the initial sale. From the initial sale, to Armando coming to my house to see where we wanted it placed and the logistics of the move, to their retail store team and of course their service team; I can't say enough good about everyone there! Over the years I have had the main circuit board replaced, a new cover installed and most recently my side panel repaired, and Armando and Ed made the process for each service appointment a breeze and the repairs went swimmingly. These guys are the best there is.

Sorry this shop closed a few months back. The good news is the location will be occupied by SnowPac…read moreTap. They feature a great selection of craft beers, good pizza and other food and a wonderful ever changing selection of activities and music.

From the owner: Mountain Spas Etc provides hot tub sales, supplies, repairs, and maintenance to the Front Range and…read moresurrounding mountain communities.