For $300 a month you would think this place is plenty profitable. But no they decided to commandeer…read moreone of the basketball courts for some CrossFit. The sheer amount of people in this gym it's just insane they seemingly continue to max out occupancy. It's literally like a zoo in there sometimes. Very glad to be taking my money elsewhere honestly this place was just like a giant spa. I don't think I got a genuine good workout in because every machine is always taken or the place is genuinely overwhelming because there's 200+ people in there. And one other thing the other basketball court you guys so graciously left available is always taken by children like the gym is some daycare. Genuinely one of the most greedy gyms I've ever seen as if $300 a month from every person in there is not enough they then charge even more for classes. Good riddance.

Notorious for a lack of weight machines and cardio machines so they took away half of the…read morebasketball court in favor of..... more group workout rooms that are not only taking up most of the existing floor but also loud and distracting as hell.

The manager and owner discriminated against Spanish speaking customers…read more When the manager refused to throw out the bathroom trash, he blamed the Spanish speaking customers for the trash that's in the bathroom trash can.

Went in for a free trial. I had to ask to be shown around and inquired about setting a workout…read moreprogram; however, the staff was less than helpful.

DO NOT SIGN UP HERE!! They will do anything to keep you from canceling, including lying about being…read moreclosed before their posted hours when you show up there. As well, no matter if you cancel before the billing date, they will charge you again. This is why all workout places get a bad rep.

Do BETTER OTF PROSPER (Ryan)…read more OTF at this location needs better management. They are inconsiderate and unorganized. I did not want to post a review because I understand mistakes happen. However, they booked me for a day during a time they were closed. The door says 24/7 by the way. I show up on a Sunday after cancelling plans with friends. They are not there. I email them after I realized that they booked me without warning for a date and time that I have to work. I email and call to cancel the date. I then get a text message stating that they've missed me at an appointment that I've already spoken for. Please get it together!

Requested to pause my membership after my Pregnant wife and I were in a fairly serious car accident…read moreand going through rehab for a few months. The manager denied my request to pause so I cancelled it. Two weeks later they still charged me my monthly payment and annual membership fee (didn't know this existed). Called them back thinking it was a mistake and they explained they have a 30 day cancellation policy and if I reported to my credit card company they would send it to collections. Absolutely insane management style exhibited by this place. They tout they are a local family owned gym but the owner lives in Austin. Other staff was friendly. Gym equipment is very old and subpar and it was always packed but that's what you get from a cheap gym. Can't wait for better gyms to open in this area.

Best thing around town right now. The prices are decent enough and the staff is friendly. Somewhat…read morelimited in their equipment. It may not have everything you want, but it's got anything you need. 24 hour access is pretty standard now, but it can be rare at these smaller gyms, so they've got that going for them too. There are tanning beds, a stretching area, tons of cardio equipment, traditional machines, and a smaller free weight area. This place can get pretty busy at times, but I'm generally in during off hours and rarely have to wait for equipment. All things considered, this place feels like the small business it is and you get the sense that your money means something here. If that's important to you like it is to me, you'll find that you definitely get your money's worth at this gym.

This studio is wonderful, and has really kind and attentive management that will ensure all…read morequestions and concerns are answered. I enjoy that sometimes I can book a room and get it alone- as I think these Saunas are best fit for 1-2 people to workout comfortably. Tacia and Sam always keep the studio clean and high functioning- and even leave inspirational messages around the studio! I feel so wonderful after a nice Sauna detox- my skin and boday feel so cleansed. I enjoy Hot Yoga and Hot Stretch the most! It's also affordable to attend and close by to where I live. I'm happy to have joined!

Tried to contact several times to cancel. No answer. Kept charging me monthly fee $49.00…read more Only went there 3 times. Room too small to stretch out without touching wall to wall and I'm only 5'6". Was supposed to provide a new mat with my membership , gave me one to borrow, Nevewss attendant to exchange the used on for a new one . A new one cost $99 and you supposed to only use their mats.

I've had a fantastic experience with this gym and its nutritional coaching program. One of the…read morestandout features is the small class sizes--capped at just 6 people--which means you get a lot of personal attention from their personal trainers without the pressure or chaos of a big-box gym. Whether you're brand new to fitness or a seasoned gym-goer, this place is designed for all levels of physical ability. The personal trainers are knowledgeable, supportive, and great at modifying workouts to fit your goals and limitations with focus on proper form and calculated movements. The nutritional coaching is a huge bonus. It's not a one-size-fits-all plan--they take the time to work with you individually and help you build habits that actually last. The month-to-month membership is reasonably priced and gives you flexibility without locking you into long contracts, which I really appreciate. There are no additional fees. If you're looking for a gym that combines affordable personal training, nutritional coaching, and real results--this is the place.

Go elsewhere id you want to swim. The 11 lane "competition" pool has kid clubs in lanes 2-10 most…read moreof the day, leaving two lanes open for dozens of people to share. Last week there were 10 people in lane 1 and 6 in lane 11. Clubs take the lanes until 7:30 and the pool closes between 8/830 during the week. Sunday pool hours are until 5:30 because the gym closes at 6! This could be a good facility if they figure out the swim schedule and extend weekend hours. Front desk is apathetic and claim "we cannot so anything about it" because they are owned by the City. Maybe I'll go to Craig Ranch and swim there, it's worth the extra price to not deal with incompetence and apathy

Ease of scheduling, customer service, welcoming establishment. Teachers are great and for all…read morelevels. Beginners need not be afraid!

Amazing studio with so many class options. Great instructors who actually listen to you and make…read moremodifications as needed. Love this place!

I purchased 16 classes. I scheduled my 4th class and couldn't make it due to illness. I didn't…read morecancel because I didn't want to pay an additional $15 fee. I just knew I would be charged the class. However, this complaint not only charged me my class but they charged me $25 for not showing up. How is this even possible? I paid for my seat in the class when I purchased the class. Whether I show or not is irrelevant. I do not recommend this company. No one has returned my email or phone calls.

If you haven't tried this place and you live in McKinney, I highly recommend!!! I am new to pilates…read moreso when this location opened I went loved it!! Instructors are all great. Go give Platinum Pilates - McKinney a try you won't be disappointed