My mom is on hospice and she goes there for a respite care which gives me a little bit of a break…read morefor five days. We've gone there a few times and staff and nurses are real nice. They have a nice space where you can have lunch outside of your room if you want to they have a nice little patio that the caretaker that I have going there too will take my mom out for a walk in a wheelchair I highly recommend this place if you are recovering from a surgery. Or if you have someone on Hospice that needs a place for respite care.

I wish my mom had come to this place earlier. The place is light, very inviting & the best part are…read moreall the activities they work to provide - wonderful musicians, lectures and sessions that provide great info re physical therapy, balance, and even presentations for the appropriate holidays. Nursing staff take pains to support patients with memory issues, always responding with tact & redirection. Line staff are especially patient. Mom Had been to other facilities before, but this one is the best that I've seen so far. Any CA location is difficult with traffic, but the open spaces, daily access to outdoors, short trips to the beach, and mini concerts are a special touch.

I arrived at Ridgeview Health Center following a very invasive surgery and was immediately…read moreimpressed by the community. The facility is exceptionally clean, modern, and well-maintained, with a beautiful outdoor patio where I could enjoy fresh air and sunshine. There were also a variety of activities available, which helped make my recovery more enjoyable. The care I received from the nursing staff, physical and occupational therapists, wound care specialists, rehabilitation team, and dietary department was outstanding. Every staff member I interacted with was professional, compassionate, and took great pride in their work. They consistently went above and beyond to ensure I received the best possible care. I would highly recommend Ridgeview Health Center to my family and friends. The quality of care and dedication of the staff were truly exceptional and exceeded my expectations. Cathy K

4 months of care at Ridgeview was the worst experience ever. Made our very difficult time,…read moreactually horrific. Orders from ER not input into their system correctly. Call button for assistance wasn't working (and never checked) Lack of communication between the doctors and staff - caused a handful more "falls" that should have happened. More visits to the ER than anyone should have had. Doctors testing orders ignored, even asking over and over. Promises of "checking on my dad every 2 hours" were ignored and not ever implemented. 2 of us were there everyday and still could not get the quality of care and dignity that my dad deserved and needed. We were lied to daily and staffing numbers were under the mandated requirements. I would not put my worst enemy in Ridgeview. Be very vigilant before putting your loved one here.

Literally left my family member in her soiled bed for over 3 hours. If I could leave no stars I…read morewould. Front desk staff seemed annoyed to have to deal with visitors and the place felt old, understaffed, and depressing.

My mother has been here for over a year and I cannot tell you how happy I am that she is. The staff…read moreis so kind and treat her so well, that my mind is at ease knowing she is being taken care of. Her main nurse is amazing and always communicates with me. The food is not great, but most places do not have great food. Yes, the place is on the older side, but it is clean and they have been making improvements,. But honestly, I am more concerned about her care, which she is getting. She could be at a super fancy place and not have the loving care she is receiving. Having a parent with dementia is hard enough, but I have peace of mind knowing they are taking such good care of her.

I was the best place that I could have been sent to for my recovery and rehabilitation The staff…read moreand Doctors were all professional and nice and the nurses were very helpful and friendly

This place is not good ! The nurses have no idea what the hell is going on and the LVNS are just as…read moreclueless! I recorded a video of MY grandma pressing the call button and they came exactly 35 mins later ..... she needed pain medicine. They don't know how to take care of people with a catheter or any serious medical problems. I could go on but this place is already embarrassing as it is. I hope state comes down on a random day and sees how bad and under trained staff is

My mom has been with Villa Rancho Bernado (Victoria Station) since June last year. Most of the…read moreCNAs there are very friendly and responsive. My mom is also very lucky to be under the care of two outstanding and caring nurses , Qian and Carol, since she started here. I'm very happy to see how my mom adjusting so well there and thank you Victoria's staff for helping my mom. Theresa

This is a 5 Star Facility with an unbelievable staff. Great office staff as well as top of the line…read morePhysical & Occupational Therapy Center. The level of care is bar none the best. These folks are number one in our book.

The staff on administration and the director and staff on the 4th floor are the bomb i just can't…read morepraise them enough like Dallion and Lindsay are the bomb

Rating: (Zero stars if I could) DO NOT BRING YOUR LOVED…read moreONES HERE - AN ABSOLUTE NIGHTMARE I am writing this on behalf of a close friend who was recently housed at Balboa Skilled Nursing Center. They were terrified to speak up while they were still a resident, so I am posting this now that they have finally been discharged. People need to be warned. Toxic Leadership & Chronic Understaffing The culture here starts at the top and it is completely broken. Throughout my friend's stay, the staff were constantly complaining about being dangerously understaffed. They explicitly blamed the Director, Megan, for the lack of help and the miserable working conditions. We noticed an alarmingly high turnover rate; it seems like all the "good" people--the ones who actually care--are fleeing this place as fast as they can. When the people responsible for care are this miserable and unsupported by management, the patients are the ones who suffer. Disgusting Conditions & Neglect The facility itself is a disaster: * Filthy Environment: The building is consistently filthy and feels like it's perpetually "under repair," yet nothing ever actually gets fixed. * Garbage Food: The food is absolutely inedible. Calling it "garbage" is an insult to garbage. * Safety Concerns: It appears the facility is being used to house a large population of homeless individuals and those with severe, unmanaged mental health issues. The staff is clearly not equipped or trained to handle this demographic safely alongside elderly patients. The Medical Staff: A Tale of Two Sides The nurses (RNs and LPNs) are a total nightmare. They are some of the most unprofessional people I have ever encountered. They are rude, condescending, and treat patients like an inconvenience. * Zero Communication: Ask a simple question about medication and you'll get a snarky comment or a heavy sigh. * Negligence: They spend the majority of their shifts gossiping at the nursing station while call lights go unanswered. Their lack of empathy is chilling. The only reason this place functions at all is because of the CNAs. They are hardworking and compassionate, but they are being run into the ground. They are doing all the heavy lifting with a smile while the nurses and management (Megan) fail them at every turn. Final Verdict Do not be fooled by any "care" they claim to provide. Between the toxic management, the revolving door of staff, the filth, and the dismissive nurses, Balboa is a dangerous place for anyone you care about. Go anywhere else.

Mission Hills Health Care is not closed. They had a name change to: Hillcrest Heights Healthcare…read more Two friends have been at this facility and got wonderful care.

From the owner: Skilled nursing; long term care; rehabilitaive services including physical, occupational, and…read morespeech therapy; activities; dietary interventions

Oh my gosh! My husband was given this as an option after a short hospital stay to complete his…read morerecovery, and as it was a Friday and we had little time to "shop around" we picked the one with the best ratings. I'm not sure who wrote the reviews but they were far from our experience. This place is like something you'd see on a hidden camera expose, that you couldn't believe was true. From the minute we were shown to what would be his room, until we left without even registering I felt there was no way I'd leave even someone I despised here, much less a loved one. While the staff seemed polite and kind enough, that's where it ended. This place looks rundown at best, unclean and dilapidated. The people there appeared to be neglected, but that was just from my visual experience, I cannot attest to it. Everything in there looked old and unkempt. Beds were old, as was bedding and curtains. Paint chipped off of the walls in large spots, bathrooms small and rundown. I questioned the case worker who had sent us here and it was confirmed they do not vet these facilities before recommending them. We were not even given an option for out of pocket pricing, so I have no idea how much they charge your insurance. Truly a nightmare experience. They were kind enough to let us borrow a wheelchair to get my husband into our car so I could take him home and care for him there for the few days he needed. Do NOT even consider this place. Just check it off the list and drive on by.

The worst place ever!! My mom was there for a short while…read moreand almost died from neglect! Lots of lip service from the nurses, but no one follows through. A complaint to the State is pending!

I spent 40 days here recovering from spinal surgery. I was on the 3rd floor. The staff was…read moreawesome. So much better than I could have imagined. Lily, and Carmelita saw to it that I was clean and had everything I needed. In the past I heard horror stories about skilled nursing facilities. Paradise Valley completely changed my mind. Fantastic care by all the staff

Horrible hiring recruitment team!! I have applied for a position and had to go out of my own way to…read morecall to ask to get a response for employment at Paradise Valley Health Care Center. To this day I have not gotten a response after calling , emailing, and applying multiple times. How do you expect to hire when you don't even reply! Mediocre hiring team give the job to people who actually do it! Don't post jobs if you completely ignore it.

The weakest link at this facility is getting the pharmacy to deliver meds in a timely manner. I…read morecame on a Sunday afternoon and was unable to get pain meds til next day Same with all my meds as several meds, including cardiac meds were not refilled until 2-4 days after they ran out My initial placement was right near the nurses station and was so noisy. When I asked to transfer to another facility, the administrator Dina, came to see me and moved me to another room that was much quieter. I had 2 obnoxious roommates after my first one died and Dina again worked it out to my current roommate who is working out well. Do not send things to the laundry as I lost a dress before realizing this is par for the course The staff was very kind and pleasant including when dealing with truly abusive and combative patients. This facility is the only one I have ever been to so I have no comparison. PT & OT were great. I greatly underage time I would need to recover from extensive back surgery. I'm currently set to leave in 2 weeks which is 14 weeks after coming here. One of the social workers was very helpful with discharge planning but the one usually here seemed distracted and did not follow up on homecare after several requests. I found the food to be decent but was unable to meet with the nutritionist after the first to change my original diet. So the same breakfast I had Requested the first week stayed making it feel like the movie ground hog day. I have nothing else to compare this with but overall I was pleasantly impressed with m

Con: Abuse to individuals!!! Screaming at patients…read moreto "shut up!" Morning team aware of overnights complaints Food not fit for consumption Obviously don't chart ADA: D If your family is here, I beg you to check on them daily! Question there care, food, and daily routine. Patients in a daze wheeling themselves around at 10pm at night! A woman in I'm a paraplegic individual and was sent here for rehab after a stint in the hospital. I was checked in around 4-5pm and signed myself out the next morning! I spoke with Maricella, one of the staff with Hillcrest Heights. I explained my grievances and she was apologetic for what occurred. I cannot recommend this care facility for obvious reasons. I am filling a report with Adult Protective Services.