I hired Rainier Heating & Cooling for regular maintenance of a mini-split system (4 interior and 1…read moreexterior units). I compared several vendors, and Rainier was the one that provided the most clear and competitive pricing. Alex arrived at the agreed upon time (we had an arrival window of 8-11am) and proceeded to perform the job quickly and efficiently. He washed the filters outside to minimize the dust inside the house. Since the maintenance, the A/C feels a lot more potent, which is great with the high temperatures we are currently experiencing. I would gladly recommend Rainier Heating & Cooling.

Excellent service from start to finish. Steve was great throughout--answered all my questions and…read moregot me exactly what I needed at a fair price. The installation team was on time, professional, and their high-quality workmanship really shows. About a month after the install, the thermostat turned out to be faulty. Their post-sales support was just as good as the initial install. They had Austin out the very next day to replace it. He was professional, efficient, and had everything back up and running quickly. They delivered the kind of follow-up service you hope for but rarely get. Highly satisfied.

I was SOOOO impressed with these guys on install over a year ago, and with our 6-month service…read more Now, at over a year, we are being told we need new vents installed, despite them counting vents during install and having a perfectly great airflow on our sixth month service. I feel like I've been a vicitim of a very elaborate bait and switch (combined with the fact that I stupidly decided to do a five-year membership to service our system at no cost so now I'm tied to them). This was THEIR error, not discovered at install or six months, and now I'm out $1500. They never acknowledged their install error. To boot, their GM basically harassed me on text, super unprofessional, berating my husband for hanging up on him after he completely ignored my information on text. He mentioned he would share our text thread on reviews. Cool. Question if it is all there if they do post. Buyer BEWARE. Don't let the sell job catch you...they're slick on the sell and absent on accountability. :-( UPDATE: Another company identified a different problem as the culprit, and identified installation flaws from this company. Please don't use them. They cut corners and are now costing us thousands. This company sold out in October 2025 and it shows. Buyer beware.

We had a new heat pump and furnace installed. Mike, the gentleman who came over to provide quote…read moredid a great job explaining all the details. The communications during the entire process were great. There were a little bit of miscommunication but problem got solved quickly. The installation tech, Andrey and his partner are knowledgeable. They may not speak fluent English but very polite and professional. They did all the work around 6 hours. We got 6 quotes and a couple of them were very closed. We decided to take our chances with NW experts especially the overall cost were knocked down a little more. They do have the best value with quality products as well. Our new system is very quiet. They also filled all the warranty information for us. We had already recommended our neighbors to give these folks a chance when it's time for new furnace.

We chose Expert Air Control to put air conditioning in our house because they listened to what we…read moreneeded, impressed us with knowledge of their products and gave us options to make the best decision. The person that came to our house for the estimate has experience with HVAC installations and performed a thorough assessment of our residence to determine the HVAC size required. The bid documents were very detailed compared to other vendors and made the decision process easier. The price of work fell in the middle of all the bids we received from other contractors. On the day of the installation, we received a text that they were on the way and everyone arrived on time. The process of removing the old equipment and replacing it with new went very well. The work took two days and the entire time, everyone was professional and respectful of our property. Drop cloths were placed to protect the floors and no construction debris was left afterward where the work was done. The conduits, pipes, wires and access holes were well crafted/positioned and look very good. Kudos to Juan and Jayden for a great job. The electrical contractor was very thorough and their work also looked great. During the entire process, the attitude of the staff was very good and the team worked well together. At the end of day 2, the new HVAC units were turned on. We were given a "walk through" of the work that was done, and what to expect. We were provided with all the manuals and other paperwork for the new system. This contractor has finance options available, including a 0% interest loan. (Contact Expert Air for more info.) I have only good things to say from this experience.

I bought a generator and this company installed it, they came to my home for 2 different service…read morerequests after installation. First of all, I NEVER received any instruction from the people who worked on the install and when it was completed the guy couldn't get away fast enough, I walked him to his car attempting to obtain some instruction and information how the system worked, he was in a hurry to catch ferry off the island. They left garbage behind for me to clean up. Today Wes a technician responded to a 2nd service call from me. He projected intimidation arrogance toward me a single elderly woman, he attempted to dominate the conversation not allowing me to speak my concerns, he ridiculed me, degraded me and when he started mocking me, I had had enough. I did not feel safe or comfortable around him, he told me in no uncertain words that he was tired of me wasting his and the companys time. I did report this to the owner Robby who of course defended Wes! He did say he would speak to him!

I have used Mercurio's three times and every time I would rate them five stars! Zachary K was out…read morelast week to service my nearly 14 year old ductless heat pump. Making an appointment was a breeze, communication was excellent and he kept me posted on his arrival time. He cleaned it very thoroughly, showing me pictures and explaining all that he was doing. Will recommend them to all and will be using them again! Thank you Zach and Mercurio's!

SCAM SCAM SCAM!!! I pay monthly for an annual "fee…read moremaintenance appointment". While scheduling the appointment, I have just been told, that because I said, "I didn't think it's heating like it should" That I now have to make an appointment for a " repair technician" that will cost $100+ for the visit. I asked "well then what am I paying for monthly who comes out for the free maintenance appointment?!? and she said something like well that's the "maintenance and safety technician". The "free" appointment that I pay for every month is only for the once a year visit by the "maintenance and safety technician" and because I simply said I don't think t's working quite like it should" now I have to pay $100+ for this visit. What?!? SCAM SCAM SCAM SCAM!! Bait & SWITCH! I told her on the phone "OK, I take it back. Suddenly my heater is working beautifully. I need the free maintenance visit," she replied "well now that I've already said it wasn't working properly and it's been recorded, I have to pay the $100+ for the appointment. I became a total 'Karen' and asked to speak to someone on a higher level. I was furious!! She couldn't transfer me because it's a Saturday. She continued refusing to give me my standard free appointment (that I actually pay every month for). How does she know if the safety maintenance man can simply push a button and it starts to work better? She doesn't! SCAM!! SCAM!! SCAM!! SCAM!! Do NOT use this company! Do NOT buy a unit from this company! And absolutely do NOT pay monthly for there scam of the "free maintenance visit" THIS IS A CLASSIC, GREEDY COMPANY SCAM!!

We contacted Narrows heating on a whim, Chris came into our home and went thru the System Options…read morewith both my husband and I and we Chose the Mitsubishi Ducted System Heat Pump . The Installation team arrived as scheduled and installed the New System with amazing ease... It took a day and a half to install from Start to Finish. Both gentleman were respectful to both my husband and I as well as our home and property. VERY PROFESSIONAL AND KNOWLEDGABLE Thank You To Narrows Heating and A/C for a Job Well Done. We Highly Recommend.

Installation went well, but created leaking condensate water on the floor. I asked for a warranty…read morerepair this summer but heard nothing for a couple weeks. Finally called and got it scheduled and completed. On other occasions I have inquired via email and they have and continue to be non responsive. Sales agent was dismissive of a concern I raised about unit freezing up last winter. Finally, upon heating system installation completion they ask you to sign a standard maintenance agreement but all it essentially says is "here are our prices if you need a service call, and by the way, prices are subject to change." There is no customer benefit unless you negotiate one.

I had All Seasons remove my polluting gas furnace and my old heat pump and replace them with all…read morenew clean energy products. They were easy to work with and gave excellent service and pricing. I highly recommend them.

Jerry was great helped me with all the paper work and got my new heat pump installed fast. I was…read morevery happy with the guys who came and installed my heat pump would I would recommend them to anyone. Every one did a great job even the office lady thank you all for the great job I am very happy.

Solid company!! I…read morehave been using these guys for over 11 years, in two homes and I have never had an issue with their work, on-time and extremely professional. I did a large remodel on my first home and they needed to add ducts, heat-pump and furnace. The house was only equipped with cadet-heaters and the job was massive (8 days). At the same time, I was installing a gas-lines and an independent contractor just wrapped it through my basement. These guys took the time put the gas-lines inside the ceiling and floors in order to hide it and never charged me for it. I don't think you will be disappointed.

I don't usually write reviews but I feel that this must be said. I have used this company for 5…read moredifferent projects. The first three went very well. The crews that were here was quite good. the last two projects did not go well. The crews were not the same caliber as the first three crews. The problems with the fourth project was retified by the company. The last project that was done, it was clear that the crew didn't know what they were doing as far as the roof vents was concerned. I talked was the manager, Eric about the problem and he said that it would be a week before they could take care of the problem. That has been over 2 months. I had a technician come out a few days ago about another issue and he said he would let Eric know about the original issue that has not been addressed, still no response. I kind of feel like I'm dealing with a used car lot salesman that as soon as they get paid, They don't offer no assistance. The response that I got from Eric over two months ago was he wished that he hadn't taken on this job because they don't do roof vents on my type of roof. Well, he took the money and now I am left with this mess. If anyone needs to see pictures, I can provide.

If you're looking for HVAC services in the Tacoma area, these guys are worth checking out. Whether…read moreit's AC repair, furnace tune-up, or just figuring out why your system's acting up, they seem to really know their stuff. Nikita especially, that guy's got energy and actually cares. You can tell he's not just going through the motions. Solid people, great value, would recommend!

Dominic and David did a great job completing the install of our new heat pump and furnace HVAC…read moresystem. Love that it works with our existing Ecobee thermostat and Apple HomeKit setup. System is very efficient with excellent airflow and filtration. Mayster was always prompt and courteous whenever I called and made the entire process easy to do. Thanks for being a fantastic local company and taking care of my family.