This store is quite pricey. Probably overpriced. Don't waste your money. I also wasn't greeted by anyone, so I'm not sure anyone even works there. read more

It was a pleasure dealing with the sales staff. They were helpful & courteous. The owner is another matter; however. I had to speak with him about our delivery, and he was fairly unpleasant and rude to deal with. The House of Oak and Sofas would do well to keep him away from customers if you'd like them to make repeat purchases. read more

I am VERY dissatisfied I made a very sizable purchase from them in early 2022. I was told that I'd have to wait 6 months for all the pieces to come in, and the final payment would be due upon delivery of the last item. I put 30% down at the time of order. Several pieces came in randomly, and they delivered them after I gave an additional 30% payment. My loveseat arrived damaged and a new part has to be ordered. It took probably two months or maybe longer for the repair piece to come in. When they delivered my final part, I paid the final amount by check. That's where it gets horrible. They lost my check and tried to call several times because they hadn't received payment, but they never left a message stating why they were calling. I then received a letter stating I owed the final payment. I wrote back and told them I paid it and they would not have left the furniture without final payment. After about 4 weeks, I received a registered letter stating that they would report me to the credit reporting as not paying and that I was causing a "distraction" in an attempt to avoid final payment. They are lucky I didn't drive up there as I was very upset about that comment. I did check my bank account, and the check I wrote them never cleared the bank, so they lost it!!! I demanded an apology in my letter for the degrading comment that the president of the company wrote. We'll, he did call and apologize. I sent another check, and this one has cleared the bank. My advice is to go anywhere else to purchase furniture. These people are rude, inefficient, poor communicators, and, in my opinion, the quality of their products is no better than what you can purchase at Big Lotts!!! I'll NEVER step foot into this store again! read more

Other than the incredible Stressless furniture, mostly boring "farmhouse" styles and colors. Salespeople leave you alone to browse.

Fantastic salespeople who are so kind and never pushy! The products they sell are very well made and when we've bought pieces here, they last! Not cheap stuff that you find in other furniture stores. we will shop here again, definitely. read more

The staff is great. We've purchased many items, living room, dinning room, hutch, and bedroom sets. All Amish solid oak. Delivery and setup was quick and hassle free. This is our go-to furniture store whenever we're looking for a new item. Highly recommend you come here and see real quality and fair prices. read more

I called House of Oak and sofa today to see about a warranty on our Amish handmade table that I was told had a 5 year warranty. The lady answered the phone said she needed pictures and was not sending anyone out right now. She said she needed them for the warranty and she had to show the manager and see what he wanted to do. She also thought the order date was the delivery date which was an issue due to 8-9 months even getting the table that was suppose to take a quarter of the time less to get here. She also said it would take 10 days to even get a call back on an item that was purchased at their store with a warranty. Very bad service especially when I was told it wouldn't be a problem when we ordered from there. They got a 1 star because it took so long to get the table and chairs they finally did let us borrow some of theirs they had at the store back when we previously ordered. So I figured I owed them that. read more

I went into the store spent $10,000 on bedroom furniture and a living room furniture one chair spring broke in less than a year contacted the company I Was told manager owner was on vacation and they took the information and said that it was a common problem and so they would order a spring I contacted the company a month later and they told me they were that manager again was out and that he would contact me one month later I called same thing so I sent an email but no response so I contacted them from September to November. I do not recommend a company they do not honor their guarantees I am disappointed and will not shop there againIt's a shame because I did like and I do like my furniture and I was planning to buy some more pieces read more

Goodness. These folks won't play the game. We all know how marked up retail furniture prices are. We were ready to make a big purchase on new living room furniture. They were willing to give a 2% discount what?!? What an insult to my intelligence. We were willing to buy if we got a 5% discount. They just shook their heads. What a crock. read more

I purchased three sofas and one matching ottoman. Within a few months, one of the sofas and the ottoman began fraying on edges. Not bad, but not what you want to have happen to brand new furniture. After a couple of phone calls the owner asked for pictures to send to manufacturer. Nothing happened. More phone calls. Finally the owner came and picked up the ottoman to send back to manufacturer. (I'm not convinced they didn't just trim the fraying edges.) Tried to contact them about the sofa several times. Owner never available but they left him messages (Did they really?). He never called me and that is where we are right now with this -- two years later. read more

We ordered living room furniture from HoOS. Eleven weeks later(due to Covid, not HoOs) the furniture arrived. The delivery gentlemen were great but a chair was ordered and delivered in the wrong color. We all make mistakes. The salesperson was sorry and said she would do what she could and get back to us but it would be another 3-4 months for a proper chair. The owner's only solution was to cancel the order. They never called us back. We had to call them repeatedly to find out anything. We called all over Virginia and other states to try to find the chair, which I feel they should have done, as well as contact their rep. Instead, it was you can just cancel the order and return the furniture. This was a nightmare when it comes to customer service. Pre-purchase they are all about helping you. Afterward, zero. Good employees are great but you have nothing if the owner is uncommitted to good business practice. Update: Found a proper chair in-state. They offered to move the piece to their closest retail location for me to pick up to save me driving distance and time. This is still an hour and a half from my home. The salesperson was in constant contact to make sure I got what I wanted and was pleased with their product and their service. read more

This store is very odd. Located in a worn-down, partly empty strip mall, it sells expensive quality furniture at full retail price. As mentioned in other reviews, the prices are expensive and the sales people don't negotiate price. This would seem to make sense in a nice neighborhood or on a nice downtown location, but they share the plaza with an Ollie's discount job lot. The parking lot is littered with garbage and potholes. The lines in the parking lot haven't been painted in years. Planters on the sidewalk are overflowing with garbage, soda bottles, fast food restaurant bags etc. Gross. You expect me to pay $2000-$3000 for a couch? You rent in a discount, low rent area , but charge top dollar? Something's not right there. read more

This and Downtown Fine Furniture are the only places in town to get very good quality (heirloom) solid wood furniture at reasonable prices. We ordered our dining room table here and it is absolutely beautiful, solid wood, Amish made, and was a very good price compared to other places (esp. Suter's). read more