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    Houston Device Experts

    5.0 (1 review)
    Closed 9:00 am - 3:00 pm
    Updated 3 months ago

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    Response time

    40 minutes

    Response rate

    100%

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    4 years ago

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    Rapid Appliance Repair

    Rapid Appliance Repair

    (7 reviews)

    A gentleman came to my home to inspect my Samsung refrigerator after I filed for a repair through…read moreLowe's warranty program. He stated that I needed a new motherboard after inspecting it. He said he ordered the part and it would take ten days. I had to follow up myself to check the status multiple times. After about a month when I called again he acted surprised that no one called me. He said he kept stopping the warehouse and it never came. I called Lowe's and they told me my claim had been marked closed. I had to reopen my request with another company. I'm glad I did not have to pay anything as my time was completely wasted by this company.

    Just like others my Lowe's warranty sent me to them. Lowe's seems to partner with all one star…read morecontractors. They are all at least a week out. And then they throw parts in it. I have the control panel and the lid latch switch both replaced (again) on my Wirlpool washer. Three weeks of a non working machine. I called Lowe's a demanded another warranty company. They arrived the next morning at 8 AM as scheduled and after he took apart and actually looked at the machine he got it working. Without any more parts. They just google or YouTube. No working knowledge of the machines and no actual repairs. Also stand next to them and make them prove to you the machine is fixed. They run out the door with a promise it's fixed and when you go to inspect, it's not. Bad bad bad. Stay the heck away!

    Houston Device Experts - homeappliancerepair - Updated May 2026

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