I don't know why they don't have higher ratings. My brother was transported when he fell and it was…read morea blessing in disguise. The nursing staff in rehab cared for him, loved on him and spoiled him (his own words when he found out he was being discharged). They advocated for him, listened to us and put his best interest at heart. May I name names: Naomi Johnson, Arlisa, Kendall, Janie, Jackie, Neil and Ms. Scott. I left in tears knowing that my brother was truly in the best hands ever!

They my Mom wait 4 MONTHS for an appointment, which they didn't even have a set time for. They…read moreliterally said "we'll call you the day before and let you know the time". That day, they called just to let her know that they don't take her insurance. 4 MONTHS, just to call and say they don't take insurance. who genuinely treats people like this. what is wrong with these people????? Who makes someone wait 4 months without giving them an actual appointment time, and then cancels.

I had to come in here recently for a minor surgery. Every single person that we encountered from…read morethe front desk until we left (about 3 hours later) were wonderful. I think we spoke with about 8 or more individuals. All of which introduced themselves and what they would be doing or helping with during the procedure. They communicated everything beautifully with both my husband and I. Everything went off without a hitch. I highly recommend them.

Excessive waiting. An hour wait for everyone that has anything to do with the patient. 9:30 - 1:31…read more Didn't wheel me out to my car. 78 years old. In the heat. Conclusion. Phone in prescription for antibiotics. Sigh. Nothing to eat or drink!! Poor service. Attitude day some nurses.

I had an appointment at the medical building 2. Parking was easy, plenty of spots. The hospital…read moreand medical centers sit exactly where I worked for Sysco. So nostalgic from 7 years ago. They tore down the old building and raised the lot due to floods but the original parking lots remain. Anyway, the building inside is beautiful, clean and very high tech. Check in was easy at the kiosk. They have plenty of seating on the 5th floor and even a coffee bar. They send you a text to meet your medical assistant at the door. They still come out and call your name. The rooms were nice and fancy with computerized signs outside the door. Very nice complex.

I have been to several ERs taking care of my parents. This is the 1st time for me. It was the…read moreworst experience I have encountered. I came in with chest pain and shortness of breath. They had me wait for 10 minutes and then called back to be put in the hallway. Drew labs and started an IV. They proceeded to take me back to the waiting room with an IV, no call bell. Still very short of breath. After 20 minutes I saw a nurse and told her I wanted to go back to the hallway because I was so short of breath. Asked her who my nurse was and she stated we all are. They dont have phleboomist so they have aids draw your blood! She kept poking me, reached for something and let go of my needle insertion so blood splattered all over the floor. At this point I was in tears. My lab values were extremely abnormal and they did place me in a room after 4 hours. I was admitted. I will never step foot in that emergency room again.

We have been bringing our children here since we moved to the area about 5years ago…read more Have had plenty of good experiences here. Dr Arthur is great and when she is busy we see Christy. They are both great to see and very thorough. It's always been easy to make an appt (same or next day most of the time) Several of my neighbors go here too and we are all very happy. Highly recommend.

My child has been going to TX Children's for 12 years. We moved and a different TX Children's is…read morecloser (Cypress - this location). I called to make an appointment to get my sons flu shot and was told that since my child is not an established patient at this location we couldn't make an appointment and we needed to wait until the schedule for unestablished patients opens. Are you serious? This was told to me after I sat on hold for over 5 minutes. WOW.

Great doctors and nurses that saved my life!!! Friendly and caring staff. Clean hospital.read more

I give 1 star JUST because of some of the midwifes in the team; Everyone, and I truly mean, almost…read more98% of the people I had interaction with, lack accountability, responsibility and profesionalism. From the scheduling team, to the "patient advocate", to the "patient liason /guest relations" I MEAN EVERYONE and ultimately, NOBODY IS RESPONSIBLE FOR ANYTHING. The billing department for SEVERAL WEEKS in a row, closing or leaving early and even when asked at 3:45pm to be transferred to the guest relations department to complain, THE GUEST RELATIONS HAS LEFT EARLY AS WELL! I have been under their care from week 9 to week 33 of my pregnancy and I tell you, I just want my child to be born so I dont EVER have to ever have anything to do with Houston Methodist Willowbrook. Im too far along to be accepted into a new practice for my birth and that is the only reason why I am still here. They "overlook" small details that, prevents insurance coverage and you find out after the fact or , like me , at 33 weeks, when its too late to transfer care to another provider. PLEASE save yourself a BIG headache and possibly a mental breakdown and go to another hospital.

Complete waste of time. Dismissive Doctor. No attempt to…read moredetermine what was causing extreme pain.

Once AGAIN, the Methodist system confirms why they're "Leading Medicine." Methodist finds you…read moreanswers. They're customer service and facilities are top notch. This facility was no exception. My mother and I were greeted and treated kindly from the time we entered until the time we left. Everyone that attended to my Mom was patient and considerate as well. It was a short ER visit because they were thorough and got to the root of Mom's issue right away-even taking care of some ear wax that was blocking her hearing and dismissing her soon to be ex PCP for communicating that she pneumonia- for 5 years!!!! This ER found out that her lungs were clear and no pneumonia to be found! If you're not having a life or death situation but you can't get to your PCP or youre in major pain or distress, I definetly recommend a HM Emergency Room like this facility.

Dr- you need these procedures to confirm/rule out Crohn's and colon cancer…read moreMe- let's do it Memorial Hermann- you need to pay $2000+ up front to get these procedures Me- I can't afford that Memorial Hermann- we require $1500 deposit up front if you can't pay the whole amount Me- can I do a payment plan Memorial Hermann- no Me- cool I can't afford up front so I could just die of undiagnosed cancer Memorial Hermann- if it's deemed an emergency we can work something out payment wise. We will call you back. Memorial Hermann you don't offer payment plans/financial assistance for expensive and necessary medical procedures?! It's not like I'm coming in for some elective procedure. Shows how much you actually care for people and their health. Shame on you. I've lived in 4 different states and have always been able to make payments on medical bills.

I'm writing this review to express my concerns with my interactions with Dr. M Graham. I picked…read morethis doctor because I am black and I wanted to receive help from a doctor that looked like me. But mins after interacting with her, I started to regret picking a doctor solely off of color due to the cold and annoyed responses I received from Dr. M Graham the entire time. Mind you, I've done this before in other cities and the black doctors have been AMAZING. But the difference with all the other black doctors I went too, they had conversation with me and showed their passion for their job as well as their passion to make sure I'm well. I'm a Program Manager at a health insurance company and my team job is to educate patients about their benefits so they know the importance of following up with their Family Medicine doctor/ Internal Medicine doctor / Primary Care doctor to prevent them from readmitting to the hospital. But when a doctor is cold and makes you feel like you're getting on their nerves, I can see why to this day patients aren't comfortable speaking up for themselves. Doctors and Providers have to do better with creating environments where questions are welcomed because the patient should be invested in their care because that patient is the only one responsible for ensuring they take all the action items needed! I personally did ask all my follow up questions because I know I am in charge of my health and following whatever I need to do for myself. But I did take a few notes to make sure I was able to share with the office manager the interaction I had with this woman as a new patient. I'm leaving two stars solely because the scheduling team was nice and the front desk staff at the Fairfield location was nice and did recommend I see Dr. N Brown the next visit. But do not book with her if ask questions and would like to be sure of the information you received. Do not book an appointment with her if you expect your doctor to be friendly while you interact with them. Do not book with her if you expect to actually feel like the doctor kind of care about the concerns you bring. Do not book with her if you're not okay with someone slapping their hands on the countertop due to your follow up question about your medication. It's sad to say this because all these things in the last paragraph a patient should feel comfortable doing. But I was told that is just her personality so it seems like patients have complained and but it is what it is with her. This is the service you will be paying for.

My husband brought me to Fairfield ER after 10 days of fever & coughing. I was really dehydrated…read moreand needed fluids. Zahraa was at reception and was so kind and understanding. We were the only ones in the waiting room at 11:30am on a Saturday, so they were able to get me right in. And honestly, it was nice to have the place to ourselves when feeling so poorly. Bennett was my nurse and he was awesome. I would say hands down he was the one that made my experience such a good one. They didn't make me feel stupid for waiting so long to come in. They tested for all the things (Covid, Flu, Strep, Pneumonia) and fortunately I only left with a diagnosis of a bad chest cold. They administered an antibiotic and sent me home with a few prescriptions to help me get better. I would definitely come back here again. Highly recommend!

2 horas esperando y salimos sin que nos atendieran, ninguna tylenol para el dolor y sufrí caída…read moreahora vamos a otro lugar con mucho dolor , no es justo.

Now known as HCA ER CY Fair. I went after I, not so gracefully conked myself in the side of the…read morehead with a pretty hefty piece of wood the night before. And wasn't feeling too good. From the second I walked in until I walked out, a shocking 20-25 minutes! I was treated like a drug seeking addict. All the way from the triage nurse to the Dr himself. I was having an extremely bad RA flare and made her aware of that. Yet when she was taking my B/P and it felt like my arm was going to break from it, her only response was " stay still, it's trying to get a reading " and I told her "well it's NOT going to be accurate if it's causing so much pain now is it!? And it was all downhill from there. From the Rn to the Dr neither of whom took even a second to actually listen to me, took zero history, mashed on my head causing even more pain announced " well there's no swelling " shown a light in my eyes. I said I was concerned because I tend to fracture very easily due to some medical conditions, that he would have known had anyone bothered to ask, and I got an eye roll! Seriously!? He sighed and said "oh and what would that be, when I started listing them I got the following comment... " Oh... The usual" are you fn kidding me!? And he left! Someone then brought in this machine to get me registered and checked out "That's a whole nother issue, while trying to do that the Rn came in and started shoving papers in my face to sign. I told her I had a couple of questions that apparently the dr was way too busy to hang around for me to even ask, when I asked her all she did was parrot exactly what he said. At the same time still shoving papers at me and pointing at the registration screen telling me I need to sign here etc.... it was like there was a fire and they needed to get out. The absolute worst part is neither the Rn nor the Dr followed, even a little bit, standard head injury protocol! Didn't ask a single question from the concussion check list and I had 5! When I opened my mouth something crunched didn't get to say anything about that. So needless to say, AVOID THEM LIKE THE PLAGUE! The ONLY reason I went there is because they are less than a mile from my house, but you can damn well bet I WILL bleed out before I go back there! And wouldn't even trust them to treat a hangnail! When someone called a couple of days later to see how I was, I told them " y'all didn't care the day I was there. So why should I believe you do know?"

Review on the ER and hospital…read more I went in for a kidney stone. This hospital sent me home twice and I ended up back in the ER 3 times because of the pain. The third time, they discussed invasive surgery. Apparently, they never heard of or don't have the capability of non-invasive stone removal. I passed the stone fortunately before anything was done. I didn't trust the doctors and the staff was ridiculous asking me to sign paperwork while under sedation. They treated me like a junkie after pain meds. It wasn't until after they MRI'd me they took me serious and then they still down played the pain giving me the equivalent of tylenol the first trip to the ER. By the 3rd trip to the ER, they were giving me two doses of morphine and I could still feel pain. Based on that experience, I will never go back to this ER again unless im knocked out and don't know it. Lack of compassion, doctors wanting to perform surgeries, and the billing department asking for money while you're knocked out. I felt like the hospital was incompetent & unprepared.

Got me in very quickly, excellence caring staff, made sure all my concerns were taken care of…read more thank all of you.

Horrible experience at this facility. My husband was treated poorly. Close to 400 on his blood…read moresugar and dehydrated. They sent him home with a script and two bottle waters. They did not listen to him at all and said his illness was not severe enough for emergency.