They are now closed and have become DeMontrond RVs. We bought from them because they promised a…read morefabulous service experience and they quickly closed down the service department. After we bought the brand new unit and took it on its maiden voyage with lots of issues, they ghosted us and would not help us.

Still waiting on my deposit to be returned since 12/18/2023. They seem great at first but they…read morewill run your credit a lot; they ran mine 5 times. I decided not to take the lesser option and the sales Rep Jason has yet to reply to my request for the $500 deposit to be returned. Very questionable on are they a scam? I hope this review helps someone not to be so trustin.... I will let you know if I get the deposit back before 2024 or if I have to contact better business bureau. :(. very disgusted in the whole experience! should of read all the reviews first.

I normally don't post things like this publicly, but after months of dealing with this situation, I…read morefeel like others deserve to know our experience. We purchased a camper from Camping World and have unfortunately had nothing but problems with their service department, really all departments and management. Our camper has been in their possession multiple times for repairs that were either never completed or only partially addressed. Most recently, Camping World had our camper for over five months to complete repairs. When it was finally delivered back to us, not a single repair had actually been completed. To make matters worse, the camper was returned to us in worse condition than when it was dropped off. The stabilizing leg closest to the hitch was broken upon delivery -- something that was not broken when they took possession of the camper. The driver even pulled it into our property with the leg hanging down, which could have caused even more damage. Communication with their service department and management has been nearly impossible. Our insurance company has also had trouble getting in contact with anyone, and they have confirmed that some repairs that were listed as completed were never even approved by them. Meanwhile, we are paying nearly $800 a month for a camper that we cannot even use. We have extensive documentation of everything that has happened. At this point we are escalating the situation through the Better Business Bureau and potentially legal counsel if it cannot be resolved. Do not recommend ANY CAMPING WORLD!!!!

I bought my rv 3 months ago. Service is horrible. They…read moredefinitely play games with customers once purchase is made. Fortunately I have been documenting every phone call and the lies they tell. They certainly don't return calls and are constantly in meetings. I wonder why they have so many meetings. I'm still waiting for my defective refrigerator to be replaced. Now I suddenly can't access tracking the work order progress on the fridge. Feb 4 I was told the warranty work was approved and they would call with an update. Today (Feb 7) I called because they failed to call me with an update. Guess what...in a meeting and they will call me back. No wonder they have lawsuits, there are currently 3 alerts on the BBB for camping world.

found these guys to have great trailers & better prices ... sales reps were knowledgeable and made…read moreeverything a breeze!

I walked in today ready to spend over 10k, as I walked in the 3 people inside didn't even bother to…read moregreet me. All they did was stare at me. I continued and said "hey I'm trying to see the prices on your cargo trailers." The lazy old guy didn't bother to get up or even show me any trailers. These people are arrogant and seem to have no idea what customer service is. Do not buy a trailer from these people!!! *update* Went to nationwide trailers and bought a cargo trailer for 3k cheaper

I would give them a 0. This company, originally named Houston RV Repair, has had my motorhome in…read moretheir repair shop for four years. The insurance company, Geico, sent them the payment for the repairs, but this company has not completed the repairs. I was told by the owner, Michael, two years ago that it would be completed in one week. Yet two years later, it is still not repaired. If you have a real issue with your motorhome, I recommend that you do not take it here.

Bubba with Roaming Bear RV came out to repair my RV. He was very professional and honest during his…read morediagnosis. I would 100% recommend Bubba and will be calling this business in the future with any RV needs.

I strongly advise against using this company for RV rentals. Our experience with them during…read morePrairie View's Homecoming was an absolute nightmare. Michael and Lindsey misled us, repeatedly claiming they were en route for delivery (for which we paid a $600 delivery and pickup fee). Hours passed, and they still hadn't arrived. When we tried calling, they either put us on hold indefinitely, didn't answer at all, or told us someone would call us back - which never happened. After repeated calls, I finally reached someone who said the RV was supposedly "there." However, no one had ever asked us for a specific space number or directions, so how could they even know where to deliver it? Despite our calls, no one provided a clear drop-off time, and by then, it was too late. We were frustrated and disgusted with the complete lack of customer service and attention to detail. To make things worse, they charged our card while we sat on campus waiting. Eventually, they told us the RV was "on the way" - but this was one hour before tailgate entry closed, after we'd been waiting in the heat for four hours with cars packed full of supplies and perishable food. Then, Michael and Lindsey casually informed us they had switched our RV to another vehicle, without notifying us. Only after bringing this up did we receive an email about the switch, which felt incredibly dismissive. When the RV finally arrived, it was much smaller than expected, old, filthy, and completely unfit to accommodate us and our gear. It hadn't even been filled with water, and the delivery person broke the generator upon arrival. Even without the break, the generator's breaker kept tripping, so we would have had no power. Despite paying for water, dumping services, and a generator, none of these were delivered as promised. We were so fed up that we sent the RV back and ended up without an RV for the entire weekend. After ten years of tailgating at Prairie View's Homecoming, this was by far our worst experience. Michael and Lindsey's lack of customer service and disregard for their clients is appalling. Use this company at your own risk - they'll take your money without delivering the services you paid for. Not to mention we lost money on our parking spot 590 bucks, because we didn't have an RV.

This is not where you want to spend your hard earned money…read more On 10/23/24 Wednesday @12:10pm spoke w/Lindsey (who was helping at the office) called again @ 14:26 spoke w/Cruz he said he would relay the message on needing a generator cord that was not in the RV. @ 1730 my sister and fellow customer of your company Lindsey said rep would be at my RV by 1800/6pm. Lindsey gave my sister Jonathan's number bc he had the cord to the generator. By 2000 still no Jonathan. After contacting Jonathan we had to walk at least 1.5 miles to find him. Jonathan gave us the generator cord. Cindy opened the slides and awnings while Jonathan figured out why the AC was not blowing cold air. After troubleshooting for 20/30 minutes Jonathan tells me the LVRM AC is not working. He's gonna have someone come out by 9:30am on 10/24 Thursday to fix. Jonathan also tried leveling the RV but the sliding doors to the shower would not stay closed and frig kept on freezing and icing up-(found this out after Jonathan left for the night-- RV was not leveled properly). We lost an entire day of use and a portion of our food went bad because our ice melted and could only salvage a portion by using another customers refrigerator. 10/24 Thursday called Jonathan at 11am no answer. By 12pm still no technician. Jonathan and technician showed up around 2pm by 2:30pm on 10/24 Thursday Jonathan said it can't be fixed it will need to be replaced. Around 2:30pm Jonathan called Mike (owner) to relay the news. Jonathan said we would get a call from Mike at 5:30pm on 10/24 to find out when they will be out to replace the part. Mike did not call at 5:30pm we called at 5:55 and spoke with Mike. Mike relayed he couldn't order the part because the company closes at 4:30pm. So the part would get ordered on 10/25 Friday and was told there would be a technician to replace by 11am on 10/26 Saturday. No tech showed up nor did we receive a phone call about the status. We called Mike at 12:47pm on 10/26 Saturday he said he ordered the wrong part and was unable to repair. By this time, we only have less than one day left; all the while no AC in the primary spaces. I was hosting friends and family, cooking and couldn't be inside the RV bc it was too hot. The awnings both front and rear didn't work. The space was not cleaned. I had dirt/hair (shower) and empty bags of trash inside the cabinets and when pulled out the couch there was an overwhelming amount of trash and items left behind from other guests. This was not a good experience at all. I'm requesting a reimbursement of $1150.00. I only used 35% of the RV. The other 65% was either unusable, dirty or broken. Follow up coming in regards to our experience with Mike and this company. After chasing down Mike because he dodged my calls for a few days or would say I'm going to call you in a hour which did not happen. Instead of negotiating a reimbursement amount he tells me, this is what we did. Wait, why wasn't there a conversation about what happens next. We paid $2000 for 5 days and we expected 100% usage of the RV we rented. Mike tells me that I will receive a 1 day refund and a 2 day gift certificate for future rental. When speaking with Mike on Saturday 10/26 of said rental we discussed that we did not want any credits, he said he understood and would see what can be done once the rental was returned. He tells me he has no control over the RV not having working AC on delivery and that he rents the RVs from other people. I told him that was not my problem. As a paying customer I expected to use 100% of the RV we rented and that didn't happen. He was very dismissive and tried to tell me that my perspective was not the same as his. He's exactly right my perspective was not the same bc he's the owner of American Dream Vacations in Houston and I'm a paying customer and I'm not happy. Had I read the reviews prior to this experience I would not have booked with him. My sister had a few challenges with her experience as well. As previous renters have stated use at your own risk.

We bought several items for our travel trailer from their parts area. Tracy was amazing at getting…read moreeverything together and getting us the info we needed. A couple months later one of the items needed warranty work, and Tracy was able to help us deal with the vendor. Everyone else in the area has been super friendly and helpful as well.

Not a big selection of travel trailers and had to have a sales person to take us around which we…read morelike looking without a sales person. Sales lady was nice but it was just annoying having her there . Come on get a better selection of travel trailers plsssss