There aren't a lot of flooring store options in Lexington and maybe that's a good thing since the…read morevariety in a single store alone is huge. Choosing carpet for me is overwhelming. The selection at Kevin's carpets seems really good to me, and the sales people there are helpful without being pushy. Somehow I chose a beige carpet out of a hundred shades of beige that was just perfect once installed, soft and cushy. The sales person worked out the best way to maximize the carpet for the room shape as it came on the roll, and the installers were quick, did a beautiful job and put all the furniture back in place. I had to have them come back to replace some pad where rain had come in during the heavy rains this spring and had gotten the carpet wet going into a closet. Their seams were so invisible I didn't even see them and I had ripped the carpet up trying to get up the carpet to remove the wet pad. They seamed the ripped carpet back together where I thought I had ruined it so it doesn't even show. Great professional work! Thank you Jeff and the rest of the crew!

Don't pay any contractor upfront in full and definitely DON'T PAY THESE PEOPLE UPFRONT IN FULL…read more After four months (FOUR MONTHS!!!) of constant delay tactics, I was given a partial refund for incomplete work. Threatening legal action was required to receive the full refund I was owed.

Not only do they carry top of the line products, they will find the right flooring for anyone on a…read morebudget. One of the most trustworthy group of people that I've had the pleasure of dealing with in my lifetime. Excellent service and timely installation. The owner does a lot of the legwork. I believe his name is Rob.

From the owner: For more than 50 years, we have been providing the best quality flooring products at the lowest…read moreprices. Plaza Carpets serves both residential and commercial flooring needs. And our large selection of products includes carpet, tile, stone, hardwood, and more. Whether you are remodeling your existing space or building a new home and laying flooring for the first time, we have everything you need to get started. No matter the size of your space or the color scheme you are working with, you are sure to find the flooring materials that will meet your needs. To show our appreciation, we offer discounts for law enforcement officers, firefighters, and military personnel. Stop by our flooring store in Lexington, KY, to check out our selection today!

I contacted Eric on a Sunday. I did not expect a reply until Monday or Tuesday. He replied…read moreimmediately and was able to schedule an appointment for 2 days later to measure my house for new carpets. He was thorough and courteous. I scheduled my new carpets for 3 weeks later( they would have been able to do it sooner but it didn't work for me). On the scheduled day, I received a text message letting me know that the installers were on their way. They arrived a little after 9:00AM. They were also very courteous and very efficient. They got the job completed and left everything very clean. My new carpets look amazing!

I used RiteRug for an entire rental house and also one bedroom in my own house. I would highly…read morerecommend them for the quality product and reasonable prices, but mostly for the amazing customer service. Excellent communication on their part, friendly employees that left my place tidy, and no hassles. RiteRug is the ultimate easy button for busy people. I will not hesitate to use them again.

Justin was friendly, very responsive, and helpful. He did great work for a good value! Friendly…read moreservice and timely execution.

From the owner: Refresh your space with luxurious carpets and fresh modern laminate or hardwood flooring –…read moreProfessional Installation and services / Fully insured

Very fair prices, great installation and supported a hometown small business. Win winread more

Very satisfied,New floor looks great.Installer was very skilled.great service.read more

This was a superb experience overall. We worked with a few members of the Oser family to facilitate…read moreour flooring project over the course of a few months following some unexpected expenses on our side which delayed our ability to start the project. During this time, Todd, Donna, and Larry were courteous in keeping their correspondence regular without being overbearing, and we were able to stay on the same page without feeling pressured or frustrated by the exchanges. Additionally, we felt that the cost of the project was competitive for that of a smaller company given the quality products and opportunities extended by the Osers to minimize the cost of the project when it was first discussed. Despite the already competitive price point and the delays to the start of the project which may have otherwise resulted in changes to the cost of the materials needed, the Osers were extremely hospitable in working to keep the quoted price the same once we were ready to get started. Additionally, after we worked with the Osers to address a miscommunication on our part which would have typically resulted in a minor increase in the cost of the project, we were able to once again maintain the original quoted cost of the project due to the company's flexibility and understanding. Last but not least, our floors look incredible and the members of the installation team were friendly, efficient, and competent throughout the installation process, which took only a day to complete. To summarize, we received flawless results at reasonable prices without a moment of stress to show for it, and we couldn't have asked for more out of the experience.

Great experience, customer service and pricing! I will definitely be recommending to others!read more

I had my living room and bathroom finished and let me just say it's the best thing I could ever ask…read morefor.

From the owner: Sam Kinnaird's is the premier flooring provider in Lexington and surrounding areas. Our exceptional…read moreservice, professional advice, and premium products make us stand out from the rest. For any flooring project, our friendly and experienced specialists consult with you and ensure that your home transformation turns out just as imagined. We do not cut corners on installations either - we offer a lifetime installation warranty to protect your investment! Therefore, no matter what type of flooring you chose, Sam Kinnaird's guarantees it will look amazing in your home.

STAY AWAY - DO NOT PAY IN ADVANCE!…read more On March 2024, I purchased over $14G worth of carpet from Kevin's Carpet. What followed was over a year of delays, missed appointments, broken promises, and subpar installation -- all of which caused significant disruption to my life and work. The installation was scheduled and rescheduled multiple times. I took several days off work only to be told the carpet "wasn't on the truck." Later, I learned the delay was due to a custom carpet order -- a fact that was never clearly communicated upfront. Eventually, things seemed to progress: my carpet was removed and new padding was installed to prepare for the install. But after weeks of living with just padding and tack strips, the carpet finally arrived. Unfortunately, the issues only got worse. The installation had visible seams and multiple snags -- including one so large that the carpet zippered. Diana, a representative from the company, did attempt to remedy this by sending a crew multiple times. The seams were improved somewhat, but never to an acceptable standard. Throughout this year-long ordeal, I lost countless hours waiting for no-shows and reschedules. Last May, Diana promised to include a backsplash as a gesture of goodwill for the ongoing inconvenience. That promise was never fulfilled. At first, the excuse was a lack of an installer; later, she claimed it was because she believed I'd "never be satisfied." I ultimately had the backsplash installed flawlessly by another company -- without any drama. As of today, I still have multiple snags, visible seams, and buckling around door frames -- which I've been told is "normal." I leave it to future customers to decide if this is what premium carpet should look like after numerous fixes. My biggest regret is being too patient and not standing firm sooner. My advice: do not pay Kevin's Carpet upfront. Wait until the job is done right -- or risk being dismissed as I was. I am now left with no choice but to pursue legal action, replace the carpet entirely, or hire a professional to fix it -- all of which are costly, unnecessary headaches that could have been avoided. Photos attached reflect the condition after multiple repair attempts.

We ordered carpets from them in September of 2022 and here we are in April of 2024 awaiting two of…read morethe bigger pieces. Went in last week to request a refund from Diana and was told a check would go out in a day or two.....and two weeks later still waiting. I called today to talk to her and spoke to an extremely rude staff member. Filing a complaint today with the CFPB and the State Attorney Generals office. Stay away from this place

Prompt, gets back quickly. Has worked with me through trying times. Had several samples of carpet…read moreand plank tiles.!

Great service and quality! We are very happy with our new carpet.read more