Went there, not expecting much in the way of service, care, or working with a doctor who truly cares. I have never been so wrong! Dr. Howard is the epitome of professionalism. She spent more time explaining things & going over things with me, than my ophthalmologist has told me in the last 4 years of seeing him. Service and care were optimal. Friendly, caring staff in office and at the optometry area. This is my new go to office for all my optometry needs. read more

I refer everyone to Howard Optometry! They are the absolute best! I first made an appointment here in an emergency. My glasses had broken but I wanted an updated prescription before replacing them. My former optometrist didn't have appointments for months. So I remembered the Costco optometrist. I easily made an appointment for the next day. They had availability after work which was fantastic and they were quick and so friendly. A great experience all around. Since then, I've just gone in when I've had time as a walk in. They have always been able to see me and I haven't had to wait long. They are so incredibly efficient. Then nobody hassles you or tries to upsell you on frames. It's the best experience. Go to Howard Optometry! read more

20/20 amazing experience! Wonderful staff with wit and charm, they were very thoughtful and professional too. They took great care of me, I was in and out in an hour. Thank you Dr. Tran, Victoria, Leslie and Daniel, you are the best! read more

I love Dr. Howard. She is so patient. Conversation is never at a minimum. She makes you feel so comfortable. She also diagnosed a small issue that my previous Dr. missed or didn't look for. I have been seeing her for years. I definitely recommend her. read more

Great customer service. Nice people. Attentive. Great value. Convenient. Nice new checkin system.

My eye appointment with Dr. Kobayashi, was just as wonderful as it was last year. The staff and Dr. Kobayashi treated me with excellent respect and kindness. Their professionalism was outstanding. Can't say enough Thank you so much. read more

Dr. Forman is great! Very smart and knowledgeable, and explains everything well. He is the best optician I've had.

Great doctors, customer service, staff with competitive pricing! Dr Michael Tran was extremely accommodating when I figured out that the prescription I initially received needed adjusting. Love this place & will continue to go here! read more

We have been going to Howard Optometry for years and have always been treated very well. The office staff was very accommodating and helpful. Dr. Hauser was amazing, very thorough and patient. read more

Have you read some reviews and thought wow this place is too good to be true. If I could give this place more than five stars, I surely would. Let's start off with Dr. Howard, - talk about an intelligent, knowledgeable, professional, & courteous, This optometrist, is the best of the best! Not to mention that the contacts I needed they had in stock, and gave me a trial pair too. I have eye insurance, however, coming here was cheaper than the places that took my insurance! And the care was much more professional compared to any other place I've gone to. read more

They have a terrible policy. I was prescribed a stronger than normal prescription for my eye glasses. I ordered glasses a few months later after my appointment and realized it was too strong. I called the office and they said I have to pay for another exam. His prescription for me was completely off even though we went through the exam together and now I have to pay again to get it adjusted?! That's bad service. Bad policy. I trusted the doctor that he got the right prescription during the exam and after examining my old one from last year. Didn't realize I had to order glasses asap. I needed time to find the right frame. And now I have new frames and unwearable lenses. I shouldn't have to pay for an adjustment. Never again. read more

Fast, friendly and courteous service! I have been coming here for years The reception staff are efficient and personable. read more

Was able to get an appointment very quickly over the phone; they do take walk-ins, if available. They also call and text to confirm your appointment. When they text, there's a link to fill out digital paperwork. Front desk guy checked me in on time and only waited a few minutes before I went to the hot air balloon test and the (dreaded) air spray test. Waited for a minute before Dr. Michael Tran called me for the eye exam. I kindly asked if my love could join us in the room, he was cool with it. Very chill doctor (sporting a parka) and courteously laughed at our little jokes and stories. Apparently, the previously mentioned tests showed very different results from when he tested my eye sight in the exam room. Thank goodness! My vision hasn't changed since my last eye exam from years ago. Always make sure to check if your insurance covers at this Costco optometry; it could save you some money. They will email your results but you can obtain a print-out, just say please. Love this staff! Total of probably 10 minutes. read more

My husband and I had a great experience getting our eye exams at this office! We were walk in patients and there was barely any wait time. The front desk team were so quick and attentive. They got our insurances, took our tests and handed us to the doctor without any extra unnecessary steps. I left this office feeling like I had the best care that I needed. If you value eye health care AND your time, this is the place to visit. Optical/glasses is also somewhat separate, so you don't get pressured in ordering glasses on the same day (I know this is a big consideration for others, including myself). read more

I have been seeing Dr. Howard at Howard Optometry for the over five years, and can confidently say she is one of the most professional and caring doctors I've met. Every visit has been consistently positive, and my most recent appointment - just today - reinforced exactly why I continue to see her! Dr. Howard truly takes her time with her patients. During my exam, she carefully reviewed and compared my test results from last year to this year, explaining everything clearly and thoroughly. She never rushed through the appointment and made sure all of my questions were answered. I appreciate her attention to detail and the way she ensures you fully understand your eye health and any changes that may be occurring. (It's all in the details.) It's obvious that Dr. Howard genuinely cares about her patients and isn't just trying to just rush quickly through appointments. Fast and efficient does not mean sloppy or careless. Her calm, knowledgeable, and approachable manner immediately puts you at ease. I always leave feeling confident that I received a comprehensive exam and thoughtful, individualized care. After over five years as a patient, I trust her completely and would highly recommend Dr. Howard to my friends or o'hana looking for a highly skilled, professional, and caring optometrist. The staff at Howard Optometry deserves just as much praise. Everyone is friendly, professional, and accommodating from start to finish. Scheduling appointments is easy and can be done either in person or over the phone. Walk-ins are also welcome, although you may be pressing your luck for an opening. Dr. Howard is busy for good reason. The check-in process is smooth, and the team is always helpful and courteous. The office runs efficiently while still maintaining a warm and welcoming environment. The office is conveniently located inside the Heatherridge Costco warehouse in Laguna Niguel, with ample parking and easy access. After your exam, you simply walk out the door and just a few steps away is the Costco Optical department, which offers a fair selection of lenses and frames along with equally helpful and knowledgeable staff. It makes the entire process from exam to eyewear, easy and seamless. Overall, Howard Optometry consistently delivers excellent care, outstanding service, and a truly patient-centered experience. I wouldn't hesitate to recommend Dr. Howard and her team to anyone in need of exceptional eye care. - Big Aloha! read more

Costco optometry is like no other: friendly customer service, calm and not rushed to serve and get you in and out. The doctor provided explanations and answered all questions. She was knowledgeable and patient. We went in for glasses and came out comforted knowing we had all the information to make important decisions going forward. Thank you Costco Howard Optimetry read more

As always, Dr. Howard is the best! She is constantly improving my vision and allowing me to ask questions concerning my contacts and what I am trying to achieve. Thank you! read more

I had an AMAZING experience with Dr. Forman and highly recommend that you see him for your eye exam!!! I seriously can't speak highly enough as he was patient, articulate, provided options for me and was friendly and super authentic. I just wish that he was at the Laguna Niguel location more than two days a week as I want my other family members to see him. I only write reviews when I feel this strongly about a positive experience and he exceeded my expectations. read more

Dr. Kobayashi at Costco on Heather Ridge is the best! He has good suggestions to fit your needs/wants. Besides my regular glasses, I am able to wear progressive contact lenses (not everyone can) that I am very happy with! read more

I scheduled my eye exam at Howard Optometry - Costco, Heather Ridge Rd., for the first time. It was my best experience ever! Scheduling my appointment went smooth, Dr. Forman is the best eye doctor you can ask for, he is very thorough and explains well all about your eye exam results / diagnosis. He will not pressure you to have any unnecessary procedures, etc. All staff at the office is very courteous and pleasant to talk to. I highly recommend Howard Optometry to everyone. read more

First time customer and experience was great! I'm so glad I found a place that has late appointments available. As someone who works 9-5 Monday - Friday I was able to be seen at 6:40 pm and was out of there pretty quick, The Dr went over everything with me and answered any questions I had. Definitely will go back again. Prices are amazing as always. read more

Very efficient and well organized I called a different location first thing in the morning to see if I could get in today and they recommended a different location since they were full - so great since I only had today to go in... The staff was great great great - friendly and accommodating (forgot the names) and Dr.tran was somebody I would definitely go out of my way to return to... Plus, they had a very current up-to-date equipment and explained everything in detail - decided this morning to go in and got exam and Contacts within an hours... couldn't be any more easier read more

Easy to schedule appointments, and the staff is always friendly and welcoming. The doctor is kind, efficient, and still takes the time to be thorough. Highly recommend! read more

Dr. Hauser did an outstanding job on a very challenging case. She explained my condition and her recommendations. I highly recommend Dr. Hauser. read more

I needed an eye exam and new glasses, I was in Costco and stopped into Howard Optometry to set an appointment but someone canceled and I was able to get right in. The staff were nice and efficient and the Dr. was very much the same. I also found a frame that I liked and have a new pair of glasses coming soon. AND all were very reasonable $ MZ read more

Fast convenient and good service for staff was professional, and I felt well cared for during my appointment. I will definitely return.

Love Dr Howard! Very nice and the office is perfect location and nice staff! TX Got my appt fast and followed up with all the test same day! read more

I went to Dr. Howard for a second opinion about my eyeglass prescription 2 years ago. I had multiple pairs of glasses made at Costco after having my eyes checked at my previous doctor. I couldn't see a thing !Costco said to go back to doctor and they insisted my prescription was correct. Dr. Howard rechecked my vision and the other prescription from other Dr. was completely wrong! So I had to have all pairs replaced and I could see perfectly! Fast forward 2 years, I decided to go back to Dr. Howard. No brainer. Plus she is there on a Sunday so I don't miss work! Her exam is so thorough, so pleasant, and explains everything in detail. Her staff are also very pleasant. I Highly recommend her! read more

Efficient, professional, personable I always enjoy going here. Easy to make appointment

Dr. Forman is amazing. He was extremely thorough, answered all my questions, and took the time to carefully explain every option available to me. I've never had an optometry experience like the one I had with him. Thank you, Dr. Forman! read more

Eyecare appointment for contacts and glasses. Dr. Kobayashi is so fun to talk to during the appointment. Not overly chatty or anything but just the right amount of friendliness and professionalism. The entire office staff is friendly, clean and organized. Highly recommend for all eyecare needs with the only caveat is the Costco parking. read more

I get my eyes checked every year now. I have gone to Howard Optometry the last two years. I received great care both times and feel that the doctor did a thorough evaluation. The doctor was friendly and professional. The price was as expected for the exam with Refraction. I would recommend Howard Optometry unless advanced testing is needed for certain medical conditions. read more

Easy to schedule an appointment. Friendly front office staff! Excellent care received from Dr.Howard. She explained exam results thoroughly, took her time and answered all of my questions! 5 plus rating! read more

Office Experience and Care Quality. I would like to thank Dr. Howard on good job and understanding to my eyes situation and the correction I need. read more

Very professional, kind and knowledgeable . On time when you make an appointment. Had a result that required immediate attention and the Dr. was on it to get me to the next place I needed to be read more

Howard Optometry is simply amazing and all their staff is GENUINELY caring! Something went into my eye two Saturdays ago and I tried to flush it myself with water etc, but by Sunday morning, my right eye could barely open and was tearing a lot. There are literally NO optometrists working on Sunday and in desperation I happened to call Howard Optometry (inside Costco in Laguna Niguel, and they were actually open with an optometrist onsite! I went in right away as a walk-in patient, as you can imagine they are booked-up on Sunday. Dr. Marsha Howard was there (she's the owner of the practice) and I really can't say enough good things about her and my experience with her and many of her staff (other optometrists and office staff). Ultimately, I had a corneal abrasion on my eye that got infected and turned into an ulcer. I have been to see Dr. Howard and two of her other optometrists that work for her (Dr. Tracy Wong and Dr. Kimberly Hauser) 8 of the last 9 days, it was serious enough that they wanted to see/check me every day. All of them spent so much time with me, trying to figure out what to do, I was and am still in awe at their level of care. When I went to see Dr. Hauser 4 days after the initial visit, my conditioned had worsened. Dr. Hauser wanted me to see a corneal specialist that day and was calling around FOR ME (yes, the doctor calling for me) in between seeing other patients. I was calling too and she even told me to interrupt her between patients if the insurance rep or ophthalmologist office needed to talk to her about specifics of my condition! I felt so bad to be disrupting her seeing other patients. Victoria at the front desk also took my insurance card and was calling my insurance company and other ophthalmologist offices trying to see if she could find a corneal specialist that could see me that day and would take my insurance. I was in the office for 3 hours while Dr. Hauser, Victoria, and I were trying to figure out a specialist I could see! I was beside myself at how much they were trying to help me. I had to eventually go to the ER and Dr. Hauser even gave me her personal cell phone number for me to contact her and update her. Later that evening, Dr. Howard called me and told me she was reading the notes from Dr. Hauser that day and that she had contacted her friend (Dr. Jimmy Lee) who is a corneal specialist and set up for me to see him first thing the next morning. Dr. Howard has been in constant communication with me (phone call and text) even outside of business hours to check on my condition, just like a family member even! I've been to their clinic so many times now, I feel like I know all the employees - Imelda and Daniel are also so kind and made sure all my appointments were set. Long story short, my eye is finally improving but not out of the woods yet - Dr. Howard is so thorough she still wanted me coming in every day to see her or her other doctor's on site that day. On Saturday (one week after the incident), Dr. Howard works the entire day at her other practice in Signal Hill, and at the end of her work day, she made a trip to the Costco location just to see me at 5pm. Who does that these days? Moreover, she did not even charge me for subsequent visits, I told her I want to pay her and she said, "I just want you to get better." I saw Dr. Tracy Wong this past Monday and she even told me, "I'm not going to charge you, use the money to go get the other medicine..." I've never experienced this exemplary level of care by any health professionals or clinics. Sadly, in the US, it seems all the doctors, dentists, physical therapists, chiropractors etc are all about getting you in and out as fast as they can so they can see more patients to make more money. Dr. Howard and her staff are completely opposite and actually genuinely care for their patients and well-being - this is SO RARE these days - I guess there's a reason why they have 5 star reviews all around, I'd give them 10 if I could. Was I paid to write this review? NO, this is my real experience and I am so grateful for their care for me. read more

Dr. Kobayashi and Victoria and their staff are wonderful. Easy to make appointments and quick visits. Great value. Wonderful experience all the way around. I needed to have an annual exam and to have them send over an enhancement request to my Lasik provider, which they did the same day. I would definitely recommend them if you're looking for great service, knowledgeable team, and good value. Will continue to keep coming back. read more

Dr Tran is great at what he does. One of the best optometrists around. He is at costco and so super reasonable and he is very nice and knowledgeable and helpful. read more

5 Stars to Howard Optometry. My visit this past Monday was very rewarding. I visited with out an appointment. I have been thru a trumatic 5 months suffering a botch eye surgery for cateracts. elswhere, by a opthamalist Finally my vision came back but needed glasses for a Prism and astigmitism . Howard's Tracy Wong O.D. very patiently solved my problems with professinal quality service. COSTCO IS THE BEST JACK W. read more

I'm giving Howard Optometry 5 stars primarily because of the excellent service we received from Dr. Michael Kobayashi. This was our 2nd visit to this optometry located in Costco. Dr. Kobayashi is a great optometrist - he's knowledgeable, efficient, and doesn't keep patients waiting long. Our previous Optometry, despite having an appointment, we often waited 15 minutes, but with Dr. Kobayashi, we were seen in under 5 minutes and the exam was completed in 10 minutes or less. I believe this is partly due to their high-tech equipment. The only issue I had with this optometry was the unprofessionalism of the front desk staff. I don't think it's appropriate to discuss frustrations or issues with a patient in front of other patients waiting. I witnessed the front desk staff talking about an issue with a patient who had made an appointment for glasses but also got contact lenses and had a problem with charges. They were discussing this loudly in front of me and another waiting patient. After the patient left, I heard them talking negatively about the client. I wanted to address this with them about being professional, but my husband said NO. Additionally, while I was in for my exam, also my husband overheard staff talking negatively about one of the front desk while on break. The place is a small space, so you can really hear everything in the waiting area. Despite the front desk issues, we'll continue to visit Howard Optometry because we love Dr. Michael Kobayashi's service. I hope in the future, the front desk staff will be more professional and refrain from discussing issues or frustrations in front of patients. Maybe they can address these matters during breaks instead. read more