If I could give negative stars I would. I have been a client since Robert Schaarf had this office,…read moreit's been sub-par over the years. The price is not great, and I didn't need anything from them as I hadn't filed any claims, so it was all good. For about 18 months they would call me about every 45 days and ask a bunch of questions trying to sell me more and I asked several times to stop. Today on my way to work my car died. I called the insurance but they were t open yet, I left a message and called roadside to request a tow- two hours later I get a call "potential spam" and the person on the other line has a bad connection and tells me that they can only find someone that costs over three times of what they cover. I called a local tow myself and they said I needed to Allstate to set it up with them to save the hundred dollars, I called Shellee and she finally answered- only to tel me that the tow company I choose is not allowed, but the tow company says they work with Allstate. Shellee not only didn't call me back this morning while I was stranded on the side of the road, but she was rude and condescending in her tone. I need insurance but do not have to go through them so I will take all of the time that I need to find an agent that cares about the client. This one is not it. And it is not even fairly priced, so please be careful choosing your insurance provider, it is already stressful to be in a situation where you need help- they should not be adding more stress to what you are already experiencing, you pay them, they should help us.

Shellee and her team provide exceptional customer service. They are easy to work with and Shellee…read moregoes above and beyond when meeting my insurance needs!

My insurance canceled out of nowhere and they were helping me fix the issue I texted them the…read moredocuments they needed. I've been calling everyday for the last few days and they have been ignoring it and ignoring my messages. These guys could honestly care less about you.

Looking for health insurance and they answered all my questions. Good people insurance did a good…read morejob.

I have been with this agency since the early 2000's. As we have bought and sold many cars I have…read morehad many interactions with them. I have always had great customer service, Connie always knows who I am, and goes out of her way to take care of things quickly and competently. I never have to worry about things not being handled. Thank you Cascadia, especially Connie for all you help and dedication over the years!

I've had two really outstanding experiences with this agency. I purchased a renter's policy from…read morethem about three years ago, and they were impressive in their customer service and the quality of product provided. I recently switched my home and car insurance policies over to them after over a decade of dissatisfying experience with another Allstate agent. They did an immediate policy review on my car insurance and I left that day with a better policy at nearly half the cost. I like Allstate, but having the right agent really makes all the difference. If something terrible ever does happen, this is the office I want handling my case. This crew has their act together.

Total rip off! She charged me $240 a month for full coverage on one vehicle! Called Geico and now I…read moream paying $70 month for the same exact coverage. Also my homeowner insurance went down by $600 for the same coverage through Geico.

I had a motorcycle policy with two motorcycles with the Nancy Leavitt Agency LLC. On August 6, 2024…read moreI sent an email to the Leavitt Insurance team to cancel the insurance on one of my motorcycles. I received a confirmation email back from the Nancy Leavitt Agency stating that my KTM 690 Duke has been cancelled and that any refund will be mailed to the address on file. My yearly insurance policy renewal is on 3/28/25, so on Monday (3/17/25) I logged in to my online American Family Insurance portal to make sure the auto-renewal took place and to print my new insurance cards. To my dismay, there was no policy and every tab was blank. I immediately called the Nancy Leavitt Agency, which went to voicemail, so I sent two emails to the Nancy Leavitt Agency asking for someone to call me ASAP. A couple hours later I received a call from Nancy Leavitt. She confirmed that her agency didn't just remove the insurance on the one bike (KTM 690 Duke), but cancelled the whole policy. She then went directly in to trying to sell me more coverage and talking about covering "customizations". I was dumbfounded by her behavior! There was zero explanation, sympathy and/or apology for putting me in this immense situation of not having insurance for 7 months! Also, I never received a cancellation letter, a cancellation email, a cancellation text, a cancellation phone call, or a cancellation email from my policy portal. If I would have, I would have been able to purchase a new policy elsewhere and not be riding a motorcycle without insurance. I received two calls from a regional person aka..."retention representative" regarding this issue and his only goal was to try to get me back as a customer, even after I told him I already purchased a new policy with another company (3 times cheaper & more coverage) and I would never do business with AFI again. The gall this guy had was incredible! AFI has a "used car dealership" mentality. I highly recommend you look elsewhere for your insurance needs!

I contacted Pollock Insurance, a HUB International Company, about getting help with a new home…read moreinsurance policy. They informed me that they would get back to me within a day and email me the new policy information. However, it has been over a week, and I have not heard anything back. Their customer service is very poor, and I feel they are quite disorganized. I can't shake the feeling that they did not want to work with me because I am an Asian male. It seems like the company may have stereotypes about Asians, which is why they have ignored my inquiries and refused to assist me.

I've been working with Beth for 35 years - I'm now retired, but she isn't, and she knows how to get…read moreit done. Over the years she's handled my home insurance,14 different cars and trucks, and 4 motorcycles (two custom), through all the trials and tribulations that brings, no matter what happened at home or where I was in the country at the time things went awry. Never had a problem with coverage or claims, and I confess I've presented her with some challenges. I've looked at other agencies and insurance companies periodically as a reality check - 35 years as a customer speaks for itself.

A completely unreliable agent and overall a terrible experience…read more The worst was that once we signed our contract, he stopped responding to all attempts to contact him, by phone, by email. Before we signed, he had asked us to update him on specific changes to our home that would effect the insurance premium, which we did, BUT HE NEVER RESPONDED TO ANY OF OUR ATTEMPTS TO CONTACT HIM OVER SEVERAL MONTHS! Honestly, we probably should have foreseen this given how sloppy he was with the whole process of getting together all the paperwork for the contract in the first place; like not using the encrypted email system that his company set up in the first place, not knowing which documents he needed us to provide and giving us vague descriptions of what he needed, and losing multiple documents and making us resend them. We cancelled our policy as soon as we could.

I have had my insurance with Tim for over two years- he is reliable, responsive and always has the…read morebest interest of each client in mind!

Sarah Freeman has helped me with my insurance through the exchange for the last 6 years, and my…read moredad's complex Medicare needs for 5 years. She has tremendous expertise and knowledge about the insurance market and the different factors at play in finding the best plans, and options and changes from year to year. She takes these very complex things and explains them in ways that make them a lot more accessible to understand. She's been able to take care of most of the action steps herself, and for the few steps that I have needed to do, she's given me really clear instructions to follow and helped me double-check that I got it right. I'm someone who tends to research a lot but can get bogged down in detail overwhelm on my own. Sarah has always been prepared with better options and combinations of options for us than I had been able to find on my own, and has taken lots of time with us over the years to go through things like checking the costs of my dad's expensive Parkinson's meds individually through different Part D plans, and helping us make sure he had coverage for the only specialist PT we ever found who could actually work well with him. She saved us quite a bit and even more amazingly, gave us peace of mind about coverage as we dealt with his difficult chronic illness situations. Her expert advice and comprehensive knowledge let me relax and feel secure that I had made the best choices possible for us and hadn't overlooked or missed anything important. She's always been incredibly patient, calm, and kind, even when we had a lot of questions in the midst of the open enrollment period when she's the busiest. Over the last 6 years I have found Sarah to be savvy, professional, well-prepared, thorough, warm, caring, trustworthy, and so, so helpful. I feel very lucky to be able to work with her.

I worked with Shreya Russel when needing to choose a new plan through the Washington exchange. I…read morehad entered my doctors and prescriptions, and based on that information, she was immediately able to recommend two different plans. We talked through plan scope, and what doctors might or might not be covered, as well as prescriptions and other services. I had spent my own time trying to figure it out, and time with another broker who was not able to get me the information I needed. Shreya and Mutual Benefits Inc, had me on my way to choosing a plan in a matter of minutes. Once I decided which plan I preferred, she processed my request and signed us up on our plan, and this was on a Saturday! She went above and beyond to help me get the insurance that made the most sense for my family. Thanks, Shreya and Mutual Benefits Inc!

Sound Planning gains customers by educating them before they are customers - we were nearing…read moreretirement and needed a hand navigating Medicare and did we have enough for the future . We first went to their free seminars, about 8 hours worth, and signed up. We are very pleased that we were assigned to Loren, he is easy to reach anytime with questions.

Loren and Gretchen took the time to ask us about lives and genuinely care about how we are doing…read more We truly know they want to help us make good financial decisions and aren't afraid to give suggestions that may not benefit them. We have been clients for 9 years and wouldn't want anyone else to help us with our retirement accounts! SPG is AWESOME