I had a top of the line, trail-rated 2022 Jeep Wrangler Rubicon, that was hit and totaled. With the…read moremoney CIG paid me, I can now only afford a used base model (well below the rating I had). They don't know the difference between sport, Sahara, Willy's or Rubicon. They're just another shady operating scam business that you pay every bit of your part and they put you through hell to get a fair deal when it's time for them to pay back.

Claims ajuster is terrible .filed a claim when my car got in s accident no fault on my end.ajusted…read morenever returned my calls maybe twice wouldnt reply .i have been with company for a very long time.everyone else was very nice but not claimes which is to help u instead u do all the leg work and try to figure out the rest. I hate change but going to switch comp cause this claims dept sucks wont help u.

I had a very good experience with Julie from Cowell & Smith. I was having a customer service…read moreisssue with my current Home Insurance company and was looking for other options. Julie was very knowledgeable and went out of her way to answer all my questions and concerns in a timley manner and found a Homeowner policy that I could work with. I highly recommed her!

Awesome helpful knowledgeable. Will not gouge the prices. All Agents Licensed . Commercial Agent…read moresuper knowledgeable, Personal coverage . You will be helped no obligation.

They are a small company but they have been able to handle all of our insurance needs since the…read morebeginning. There was no issues during our transition and they were able to keep up with our growing business. turn around time for Certificates is much quicker than when we worked with a large company, and their customer service is like none other. Olsen and Olsen has been detrimental in keeping our business going.

David has given our companies great service which has been consistent. He has worked hard to keep…read moreour premiums low and handles our issues with professionalism and in a timely manner. We are fortunate to have David on our Team. Thanks David!!!!

I was in here about a month ago and I asked about insurance for Uber drivers. I was told by the…read moreinsurance agent that CSAA does not ensure Uber drivers and he would not even give me a quote knowing that I was an Uber driver. This however, is not even true. CSAA does ensure Uber drivers and they are actually Uber's own insurance provider. I don't know why I was told this, but I definitely was lied . I would not trust these guys.

The Best ! Knowledgeable people equipped to provide service and solutions promptly and kindly.read more

Who you work with matters…read more In August of 2024, I received a letter from my home owners insurance stating that one of my policies would be canceled on December 14th. I sent the notice to my insurance broker, whom I had used for years, and they told me they would be taking care of it as time got closer. After Thanksgiving, I contacted my broker to check in on how my new policy was coming along. They said everything was fine and sent me a policy. At the time of binding, they discovered they had been shopping for insurance for an address that is not mine and told me they had no other options for me I was panicking! I called Jeremy and Jessica Connally with Farmers insurance in Monterey. They immediately went to work (on a Friday night!) One of the issues they ran into with insuring my property was that I had to file three claims in 2023. Two of which were trees that had fallen on a rental during the storms and a burst water in another unit. I was basically uninsurable and was likely going to have to be covered under the California Fair Plan. However, Jeremy, Jessica, and their whole team spent an immense amount of time looking at every option for me. On Monday, December 11th, they had found me a policy and were able to bind coverage with just three days to spare before my insurance lapsed! I am so lucky to have been able to get to know Jessica and Jeremy professionally over the past two years because if I hadn't, this situation would have turned out a lot differently. With the way homeowners insurance is in CA right now, it absolutely matters who you work with. I promise you that these are the people that you need to be working with to give your clients, friends, and yourself the peace of mind you need in this crazy climate us Californians now find ourselves in. UPDATE: Since this experience above, they have assisted in insuring my another home of mine, my commercial auto policy, and workers comp for my business as well. They are a one stop shop and blow the rest our of the water with their communication and professionalism. Thank you

My husband and I move a lot (different states, different countries) so have to change insurance…read moreoften. I worked w Jessica Connally and found her a bright ray of sunshine compared to many agents. Not only was she very responsive she was also incredibly knowledgeable providing many ideas and choices for coverge. When Jessica was not available there was always a team member who could jump in to cover. I highly recommend this agency.

Natalie is a great agent. Easy to work with and very patient. Been with her for 5 years and she…read morealways comes through when I need her advice.

Natalie is very sweet and very helpful! She does her best to support you and your needs. I highly…read more recommend Natalie!

They are way to big for their boots. I payed for multiple vehicles insurance for years and when i…read moreget rear ended they give me the runaround and they never called me back.

After many reoccurring issues I experienced dealing with state farm I found Megan. During covid…read moreand life's hardships her personal attention and guidance really helped me financially and on a personal level. I may not always be happy with big business but she was there for me and my family. Not just the fake neighbor state farm sells and I've experienced.

Chris Tom is a great agent, but unfortunately you always don't work directly with the agents and…read morethe front desk people instead. We have been helping my neighbor who had his van stolen and the process has been ridiculous! Our 80 year old neighbor has dementia and especially around the holidays as he is lonely with no family we were trying to help him find his can or get a new one. He is difficult to work with because of his disease but have some extra patience! So my husband and I were trying to help our neighbor. We got ahold of the office and they called to go in and fill out a form. Okay! We say---it's stormy stormy weather so my husband drives our neighbor down---and uh oh!! The woman didn't tell us we needed to bring the form ourselves. So they sent us home-we went and rummaged through this old mans house, found the form, and went in and filled it out with the agent again. They said everything was good and we went home, excited our neighbor would have his vehicle back soon. I got a phone call Tuesday before Christmas telling me they didn't fill out the form all the way and wanted to send the form to my house instead of the neighbors. I called the day after Christmas and talked to a new guy instead of the normal gal we were working with. This guy, Juan was not helpful. He reminded me it was frustrating to work with our neighbor and was complaining about having to serve him--I reminded Juan to give him a break Bc he has dementia and that's why he calls confused. I also asked him why we needed to go visit the office a third time for the same form. He just said it wasn't filled out properly. Funny enough--if it wasn't filled out properly, why was it sent the first time? I asked that exact question to Juan who then with attitude told me to call claims myself if I wanted to know the answer. I asked him if that was his job to do--and he said yes it was, but he was going to give me the option instead to call. So I asked him if he could call and let me know what they said. Again he said I could call if I wanted to know the answer. I asked him why I would call when it was his job--and he said "well sometimes they don't work on Fridays." What a joke! Thankfully claims called and we don't have to deal with this office for awhile. Although Chris was so very helpful--you have to deal with customer service people who don't want to go above and beyond to help you! Yay on Chris Nay on Juan! 48/100

I have requested a call back from Christopher 7-8 times over 2 months, and I'm still waiting! I…read morehave been in the office 5+ times and he is not there. We've had this policy for about 40 years and I'm not happy at the moment.

If I could rate them a ZERO I would. Farmers Insurance is one of the most corrupt companies I have…read moreever dealt with. Rebecca Sorci is a complete fucking bitch. They put my vehicles in my mothers name because she was planning to cash out on them, cancelled my home owners policy illegally, and grossly overcharged me for insurance. This company is a fraud and you are being ripped off guaranteed. Educate yourself a little bit on insurance law and on what your coverage should be, 10,000/15,000/5,000 is the norm and then take a look at your declarations page and see how much they are overcharging you. That's how you know.

Best experience ever! As a family we have all our policies…read morewith Farmers - Laurrie Pike. Including health, vehicles, life and home owners. We had our first claim.....it was a perfect storm of bad car problems. In one day Farmers - we had road side assistance, tow truck, rental car and repair of our car! All was handled professionally and timely. I would not hesitate to recommend Farmers Insurance -Laurrie Pike . Best service above and beyond.....Happy Clients!

I have been working with Coast Auto Insurance for several years, and am please with everything…read moreabout them..I love that I can insure my home, autos, and rental, with the same company..And since they work with many different companies, I know I am getting the best pricing for my individual needs.. The girls are great to work with, knowledgeable, friendly, and quick to respond to my calls.. Why would I go anywhere else?