One day car rental was flawless --- quick checkout, car in perfect…read more condition, very fine customer service. This location is not open on Sunday until evening, thereby requiring return to their location on Empire Blvd in Bklyn--- several miles away. A fifth star for a bargain rate --- one day unlimited mileage for well under $100. for an economy car -- our cost with tax was $117.

Shout out to Alexa at this location for proving car rental employees can actually be nice!…read more She was personable, made the paperwork painless, and even upgraded us because she was concerned about damage on the original car. Thanks, Alexa, for making my weekend travel an easy experience. Keep up the great work!

I had an extremely disappointing and uncomfortable experience at this Enterprise location that…read moreultimately caused me to cancel my reservation. I booked a rental online a week in advance with a 6:00 PM pickup time. On February 4 at 10:07 AM, I received a call from the location confirming my pickup. No additional requirements or concerns were mentioned. On the day of pickup, Ben called me at 5:35 PM and told me I needed to arrive earlier because the location closes at 6:00 PM, despite the system allowing customers to book 6:00 PM pickups. I explained that I was in class until 5:50 PM and that the location is a short walk away. I arrived on time and was then told by Ben that I needed two utility bills (cable, internet, or utilities) showing my address. This requirement was never mentioned during booking or during the confirmation call. We were standing in a parking garage, and I was expected to immediately produce documents I had never been told to bring. While I attempted to access my account online, Ben repeatedly rushed me and asked whether I would have it "in the next five minutes." When I pointed out that no one had informed me of this requirement earlier, Ben stated--in a dismissive and mocking tone--that they had called and left a voicemail. This was inaccurate. I answered the call and spoke with someone directly. There was no voicemail. There were two other employees present during this interaction who remained silent while this took place. While I was there, I overheard them joking that they were only cleaning and vacuuming because "Michael" was coming the next day, which they discussed openly. That comment did not inspire confidence in how the location is normally run. Ben then told me they were closing and that I would need to return in the morning. I explained that I needed to be in Long Island by 10:00 AM. He said the location opens at 8:30 AM and that he would schedule me for then. After leaving, I received a confirmation for 7:30 AM, which directly contradicted what I had just been told. An employee referenced Michael in a way that indicated he is in charge. I would genuinely appreciate a call from him, as this experience reflects serious breakdowns in communication, customer service, and overall operations that should be addressed with real customer feedback. At that point, I no longer felt comfortable proceeding and cancelled the reservation entirely. I will be taking my business to AVIS down the block next time. As long as Ben is working at this location, I would not recommend renting here unless you are comfortable being spoken to dismissively and dealing with last-minute, undisclosed requirements.

One of the most unprofessional business' and group of people I've ever had the displeasure of…read moreencountering. Booked online for a rate and when I arrived they more than doubled the price of the rental despite my confirmation email saying the exact price. If I could out 0 stars I would. Use any of the other hundreds of rental places in Brooklyn.

This was my first experience as an Emerald member at this location and I was so impressed! Here to…read moreadd my compliments about the team. Johnny the branch manager is amazing - he was friendly, thorough, knowledgeable, and quick. He answered all of my questions and made some recommendations about the return of the car that saved me tons of time (not arriving at a certain time when the courthouse next door is having rush hour). He helped me with car selection, got me a great vehicle, and set my mind at ease regarding the insurance coverage which I had questions about. Return was also a breeze, thanks to Johnny's advice about timing and the prompt and professional attention from the lovely Z. Z was friendly and the return process was simple - she met me at the car, worked quickly and calmly, and I didn't even have to step into the office. National has a great team at this location and I plan to always use this location going forward.

I had an amazing experience with National Car Rental at the Fort Lauderdale airport, thanks to two…read morephenomenal team members--Paul and Rico. My family and I landed at FLL and worked with Latisha and another gentleman who were also great with our change to our initial reservation. I made a mistake in not reading all of the fine print (they did it all right - I did not see something - it was my error) and upon returning the car both Paul and Rico resolved and handled it with such kindness, understanding and total professionalism. They didn't just fix my issue when I was in a panic - they made me feel valued at National car rental throughout the entire return process. It's rare to find customer service this good, and it made a huge difference in my travel day. Because of Paul and Rico, I'll always choose National when I rent a car. SO easy & highly recommend this location!!!!!

The staff was great! I reserve economy car for memorial day weekend. It was for a 9am pickup. I…read moreshow up at 9am and I was told the cars haven't been returned. I was offered a mini van. I did not take that because of parking and too big for my needs. I was told to come back so I went to have a quick breakfast. Long story short the car never came back and the staff worked hard to get me a vehicle. After a great deal of calling to customers with cars and other Enterprises one was found. They ordered a car service to the other location and I was on my way. ***To corporate allowing customers to extend there rental with other renters behind that reservation is irresponsible? If your staff was unable to get me a car what would have been the recourse? Maybe each location needs other stand by cars other then a large out of date mini van. Also the car I got at the other location was dirty on the inside like it hadn't been clean thoroughly. The staff at the Emprie blvd location is the only reason I am giving a 4star for the staff!

Since I can't find the enterprise page for the crown heights location-…read more Before I came in, I was told I needed a credit card or a debit card and a current utility bill. Reserved a vehicle which of course was not available in person. Alright, expected. So I was offered something else which turned out better. The fee came up to $310 on line, in person you gotta pay a deposit of $300. Alright not expected but I'm cool I'm calm. Then I was told the debit card thing was BS and the credit card thing gotta have a onetime transaction. Waste of time and energy. Nothing like that was discussed. Definitely should add these things to the fine print. Anybody know a good car rental place for the future ?

I don't know who is training the folks here or managing the folks here but there is a culture of…read morepassive aggressiveness here that's is so deep. The way the folks speak to customers is mind blowing. There is atone and attitude like we are all children. It's not just one person it's everyone. It's like this tone of voice has invaded the culture here and it's ok. This is a pure management issue. Given how many bad ratings this place has it also seems as though Sixt doesn't read these reviews. If you are reading this I would suggest finding another place to rent a car unless you like to be talked down to. Then this is your place. I would also add that Sixt is pretty scammy. I rented a 5 series and was told that was guaranteed in my rental when arrived I was told I was "upgraded" to a 4 series. Additionally as a platinum member I am due a second driver for free and was changed anyway. When I mentioned this to the person behind the counter he said there was nothing he could do about it. This is the second time Sixt has pulled a bait and switch in me. So be very careful with them. They bait and switch as a matter of policy.

Buckle up for this wild ride - literally. We used Sixt at the end of July while in Toronto, but…read moreupon reading other reviews it seems that this company is horrible everywhere. We experienced problem after problem with no resolutions. We found Sixt online & ordered the car. Upon arriving to the address, we were faced with a building that had no signs for anything and zero personnel to help us find where to go. It wasn't until we rode the elevator up and down and went through what seemed like the backrooms that we finally found a lovely custodian who wasn't even sure where to send us but sent us off anyway in what turned out to be the right direction. We finally reach the desk (30 minutes late) which was tucked away in the corner of the least busy part of whatever this building was (a mall, offices, liminal space, who knows). I gave my name and my documents only to be told that we can't actually rent this vehicle because it was a 7 seater and I was not of the age to rent a car. They said if we had rented a 5 seater vehicle then I could drive that car and when I asked about a young renters fee, they said they couldn't do that because of the type of vehicle. I asked if we could change the name on the booking (we had another person with us who was over the age of 25) and we were told no because the reservation window has passed. I explained that there were zero signs pointing in the direction of the desk and even staff of the building had no idea where to send us and we couldn't find the location. At this point I asked for our money back to which we were again told no because the reservation window has passed and they didn't have access to it anymore. I was told that if I called Sixt corporate and got permission from them that it was okay that the man helping us at the desk could change the name. So I sit on hold for another 10 minutes, finally reaching a lovely lady who was very helpful. I told her the situation, she said that they can't change the name because the reservation window has passed, so immediately I'm feeling frustrated because of the contradicting information. She mentions the young renter fee to which I explain what I was told and then she says that I should be able to rent if a pay that fee no matter the car - again, more contradicting information. I ended up handing my phone to the man behind the desk who spoke with her. This ended up being another almost 10 minutes of them conversing about the policy. They come back and tell me that there's nothing they can do, but then the man who has my phone at this point says "That's a great idea, I didn't even think of that, let's try that." He hangs up, tells me that they can add another driver, make that person the main driver and make me an additional driver to keep my name on the invoice so there are no problems with the payment. Now it's almost an 1.5 hrs past our original booking window. They were able to do what they said, charging us another $200 deposit for the vehicle that we were told would be returned to us. I asked if there was any way we could extend the rental to compensate time to which we were told we could return it before 8am the next day (spoiler alert: we returned the vehicle at like 3am). We picked up the vehicle, went about our day, no issues. Fast forward to a little over 3 weeks from the trip, we're back in the States and the deposit has not yet been returned to us as promised. We call Sixt. 3 times. Phone call #1: We get through, I explain the situation, then silence from the other end. I hear "Hello?" I say "Hello?" Then boom, I'm hung up on. Phone call #2: We get through, I give my name as the additional driver. "I need to speak with the main driver." I tell them that the main driver does not speak much English and is not present at the moment. I'm told that the main driver needs to be the one to call. I said my name is on the booking to avoid issues like this. Again, I'm told they cannot speak to me. I ask for a supervisor to which I'm told "The supervisor is going to say the same thing so I'm not going to transfer you." I hung up on the person. Phone call #3: I call back with the name of the main driver, get through to a lovely lady who was able to help us (notice that all the women I have spoken to were the most helpful). I explain the problem to which she breaks down the invoice for me and says that we were charged an extra fee for not returning the vehicle with a full tank of gas (we were not told that we must do this, nor did I see this in any email upon booking the car.) In reviewing everything including bank statements and the invoice, it looks like were charged correctly, but it took 3 phone calls to figure this out. However, I did a deeper dive in their website to which it states that a person under 25 years of age can rent any vehicle if they pay the young renter fee. So this all could have been avoided if the company knew about their own policies. This company is a scam!!!

I've never had a bad experience with them. I've used them a couple of times per year, usually to…read moretake me to the airport. The driver is always on time (early actually) and calls to let you know that he's outside. It's a completely no-stress experience.

Very pleasant experience booking a ride to EWR from Brooklyn. Booked for Friday, she actually…read morearrived a day early. No attitude (from driver or dispatcher) when letting the driver know it was the next day. On the proper day, she was on time and cheerful, very helpful and smooth driving with motion sickness-prone kids. Will definitely use again!

Reasonably priced wheels with good service in the heart of Brooklyn. In 2021 I got a compact car…read morefor $400 for the week, plus $80 or so in state and local tax. They have fast turnaround especially compared to the chains in the area. One note, my rental only included 150 free miles with additional being $0.30 per mile. Still works out cheaper than most chains unless you're going on a crazy long trip, and you won't wait in a crazy line.

Loved these guys. moved out of immediate area few years ago, and miss using them. The prices are…read morealways right and Mark is super friendly. If you live in Park Slope or Gowanus, You should Speed to Speedy!

Remarkable service in a very convenient location. I was happy to find a Agent that could handle my…read moreinsurance needs. This company provided very efficient, personable, and professional service while setting up Auto Insurance policies. I highly recommend Dart insurance and all of his staff.

Chris and his team were fantastic! Credit given where credit is do! We recently rented the…read moreMercedes Van for the Ragnar race in upstate New York that 6 of us basically lived in for 2 days. Not only did they bring the van to my office in midtown Manhattan to drop it off on Thursday they were so accommodating and came and picked it up in Long Island when we returned it Sunday evening. Unheard of in my book. Pricing was extremely fair and Chris didn't hesitant to say "no problem" when we asked not to be charged for an additional day because of some time constraints. Bottom line is that he will be my first call next time.

VTI saved our trip! When our van reservation at another company was cancelled without warning the…read moreday before we were supposed to leave for a big group ski trip, I contacted VTI and they got back to us right away with a great van at an even better price than the original reservation! The process to book and pickup the van couldn't have been easier and the guys at the office were so great and nice and helpful. VTI is now my go-to spot for rentals and I highly recommend you use them too.