The staff was great! I reserve economy car for memorial day weekend. It was for a 9am pickup. I…read moreshow up at 9am and I was told the cars haven't been returned. I was offered a mini van. I did not take that because of parking and too big for my needs. I was told to come back so I went to have a quick breakfast. Long story short the car never came back and the staff worked hard to get me a vehicle. After a great deal of calling to customers with cars and other Enterprises one was found. They ordered a car service to the other location and I was on my way. ***To corporate allowing customers to extend there rental with other renters behind that reservation is irresponsible? If your staff was unable to get me a car what would have been the recourse? Maybe each location needs other stand by cars other then a large out of date mini van. Also the car I got at the other location was dirty on the inside like it hadn't been clean thoroughly. The staff at the Emprie blvd location is the only reason I am giving a 4star for the staff!

Since I can't find the enterprise page for the crown heights location-…read more Before I came in, I was told I needed a credit card or a debit card and a current utility bill. Reserved a vehicle which of course was not available in person. Alright, expected. So I was offered something else which turned out better. The fee came up to $310 on line, in person you gotta pay a deposit of $300. Alright not expected but I'm cool I'm calm. Then I was told the debit card thing was BS and the credit card thing gotta have a onetime transaction. Waste of time and energy. Nothing like that was discussed. Definitely should add these things to the fine print. Anybody know a good car rental place for the future ?

One day car rental was flawless --- quick checkout, car in perfect…read more condition, very fine customer service. This location is not open on Sunday until evening, thereby requiring return to their location on Empire Blvd in Bklyn--- several miles away. A fifth star for a bargain rate --- one day unlimited mileage for well under $100. for an economy car -- our cost with tax was $117.

Shout out to Alexa at this location for proving car rental employees can actually be nice!…read more She was personable, made the paperwork painless, and even upgraded us because she was concerned about damage on the original car. Thanks, Alexa, for making my weekend travel an easy experience. Keep up the great work!

This was my first experience as an Emerald member at this location and I was so impressed! Here to…read moreadd my compliments about the team. Johnny the branch manager is amazing - he was friendly, thorough, knowledgeable, and quick. He answered all of my questions and made some recommendations about the return of the car that saved me tons of time (not arriving at a certain time when the courthouse next door is having rush hour). He helped me with car selection, got me a great vehicle, and set my mind at ease regarding the insurance coverage which I had questions about. Return was also a breeze, thanks to Johnny's advice about timing and the prompt and professional attention from the lovely Z. Z was friendly and the return process was simple - she met me at the car, worked quickly and calmly, and I didn't even have to step into the office. National has a great team at this location and I plan to always use this location going forward.

I had an amazing experience with National Car Rental at the Fort Lauderdale airport, thanks to two…read morephenomenal team members--Paul and Rico. My family and I landed at FLL and worked with Latisha and another gentleman who were also great with our change to our initial reservation. I made a mistake in not reading all of the fine print (they did it all right - I did not see something - it was my error) and upon returning the car both Paul and Rico resolved and handled it with such kindness, understanding and total professionalism. They didn't just fix my issue when I was in a panic - they made me feel valued at National car rental throughout the entire return process. It's rare to find customer service this good, and it made a huge difference in my travel day. Because of Paul and Rico, I'll always choose National when I rent a car. SO easy & highly recommend this location!!!!!

I had an extremely disappointing and uncomfortable experience at this Enterprise location that…read moreultimately caused me to cancel my reservation. I booked a rental online a week in advance with a 6:00 PM pickup time. On February 4 at 10:07 AM, I received a call from the location confirming my pickup. No additional requirements or concerns were mentioned. On the day of pickup, Ben called me at 5:35 PM and told me I needed to arrive earlier because the location closes at 6:00 PM, despite the system allowing customers to book 6:00 PM pickups. I explained that I was in class until 5:50 PM and that the location is a short walk away. I arrived on time and was then told by Ben that I needed two utility bills (cable, internet, or utilities) showing my address. This requirement was never mentioned during booking or during the confirmation call. We were standing in a parking garage, and I was expected to immediately produce documents I had never been told to bring. While I attempted to access my account online, Ben repeatedly rushed me and asked whether I would have it "in the next five minutes." When I pointed out that no one had informed me of this requirement earlier, Ben stated--in a dismissive and mocking tone--that they had called and left a voicemail. This was inaccurate. I answered the call and spoke with someone directly. There was no voicemail. There were two other employees present during this interaction who remained silent while this took place. While I was there, I overheard them joking that they were only cleaning and vacuuming because "Michael" was coming the next day, which they discussed openly. That comment did not inspire confidence in how the location is normally run. Ben then told me they were closing and that I would need to return in the morning. I explained that I needed to be in Long Island by 10:00 AM. He said the location opens at 8:30 AM and that he would schedule me for then. After leaving, I received a confirmation for 7:30 AM, which directly contradicted what I had just been told. An employee referenced Michael in a way that indicated he is in charge. I would genuinely appreciate a call from him, as this experience reflects serious breakdowns in communication, customer service, and overall operations that should be addressed with real customer feedback. At that point, I no longer felt comfortable proceeding and cancelled the reservation entirely. I will be taking my business to AVIS down the block next time. As long as Ben is working at this location, I would not recommend renting here unless you are comfortable being spoken to dismissively and dealing with last-minute, undisclosed requirements.

One of the most unprofessional business' and group of people I've ever had the displeasure of…read moreencountering. Booked online for a rate and when I arrived they more than doubled the price of the rental despite my confirmation email saying the exact price. If I could out 0 stars I would. Use any of the other hundreds of rental places in Brooklyn.

Ok, here's the thing... If you're renting a car, it's because you don't own one, and since you…read moredon't own one, you don't have insurance. The smart thing to do is to purchase extra liability insurance, so if there's an accident, you're not going to the poor house. If you happen to hit someone and they sue you, you could be out a serious chunk of change. Well Silvercar has a place on the website to sign up for this, but the last two times I've tried to use their service, the day before I go to pick up the car I get a message that they are in the middle of a Policy transition, and the insurance isn't available. Well now, if I rent the car, it's like I'm driving without insurance, so I have to cancel, but wait, it's only the day before, and all the ZipCars are rented, and well, time to cancel the trip. Thanks Silvercar, for ruining my weekend. If you NEED a car for something, and you don't want to go broke in the case of an accident, go somewhere else. Their cars are damn nice, though, so it's a shame.

Just completed a 1 day rental and I'm already planning my next one. From the concierge…read morecommunication prior to the drop off - I was pleased with the service I received. I had a 2021 Q5. Other than minor scratches, the car was in PERFECT condition. The handling on the car was the best out of all the car rentals I had. The sound and entertainment system? AMAZING. I live in an area with terrible parking so I never wanted to buy a car, but when I'm ready? Audi!

If you have a rental scheduled for 9 AM, make sure to arrive by 8 AM, or you'll end up leaving at…read more10 AM. This location has the slowest rental processing I've ever encountered. It takes the team about 35 minutes upstairs, and then you'll have to wait in a hot basement for another 25 minutes. It's ironic because if I return the car just one minute late, I get charged a full day's late fee, but they can start my rental an hour late without any refund for me. I've rented from here over a dozen times, and it's consistently a terrible experience. The unfortunate part is that the staff are trying their best; however, they simply aren't adequately staffed to handle the business volume. Having only two people in the basement processing 300 returns, cleaning cars, and checking out customers is absurd. After you return the car, make sure to check your receipt, as they will likely fraudulently charge you for a fuel service fee even when the receipt indicates that the car was returned with a full tank. This has happened to me nearly every single time, and I have to wait 5 days for the dispute to be resolved. This is how they treat Presidents Club Avis customers. Can't imagine how people booking on third party apps are handled.

Do not rent from here. This is the 2nd time out of the last three times I rented where I made a…read morereservation weeks before, and paid upfront, and they didn't have any cars available. Asked me if I wanted to be notified when one is available flippantly like I didn't reserve a car for a specific reason. Now nothing in the area has cars available so I have no other options but taking $250 Ubers each way to where I'm going that they won't reimburse me for. They cannot manage their own inventory clearly since this happens frequently. Do not take the risk, and most of the people that work here just really don't care either.

I've never had a bad experience with them. I've used them a couple of times per year, usually to…read moretake me to the airport. The driver is always on time (early actually) and calls to let you know that he's outside. It's a completely no-stress experience.

Very pleasant experience booking a ride to EWR from Brooklyn. Booked for Friday, she actually…read morearrived a day early. No attitude (from driver or dispatcher) when letting the driver know it was the next day. On the proper day, she was on time and cheerful, very helpful and smooth driving with motion sickness-prone kids. Will definitely use again!

The location is an absolute nightmare of an experience. Always use the excuse of being…read moreunderstaffed, poor customer service and zero urgency. Waited 2 hours+ past our reservation and not even help with getting extension due to wait. Please avoid at all cost to your sanity.

Most times I do not rent cars when coming to New York, but when I bring my girlfriend a long, I…read moretend to rent them. We got a decent car, nothing special or fancy. Nobody cares about that in New York. I like the average selection of cars here to rent. They are simple and have no problems or requirements to drive them, other than having a license with insurance. Nice staff and cars here. I was a happy camper.