Following my initial complaint, Sixt contacted me and resolved the situation professionally and respectfully. They honored what was discussed and showed great customer care. Thank you for taking responsibility and handling this properly. read more

This is the 2nd time we've used SIXT, so we are a returning customer. The first time was a pleasant experience and the original quote was exactly matching the final invoice, with no hidden surprises. I cannot say the same for the 2nd experience. I got a quote online for a 3 day rental in Orlando picked up a MCO airport ($332). The in-person sales rep Nelmia straight off the bat tried to upsell us on an upgrade, and made it sound like it was free. It wasn't until we noticed that the final price was greater than our online quote, we had her back out the upgrade. We just wanted the BMW we reserved online, but she switched it to a Volvo (just because we casually mentioned it was the car we drove at home).. Again, we had to get her to revert the order to the BMW. She made further attempts to sell us a pre-paid ez-pass for tolls, but we declined, stating that we wouldn't be travelling anywhere far in Orlando. We declined all protection, but she managed to sneak in protection costing an additional $200, which masqueraded as a security deposit. It wasn't until we received our final invoice (after the trip) that we found out that the extra $200+ was the protection that Nelmia added (without our explicit permission). Why does it have to be this difficult ? Just give me the car I got quoted online, and don't be sneaky about it. She also had the nerve to ask for us to give her a five star review. After hours on chat trying to resolve the additional protection we didn't ask for, customer support said the best they could do is a 50% refund on the protection, leaving us to eat the remainder $100+. Won't be using SIXT ever again after this experience. I gave them 3 or 4 times to make me whole, but got the same 50% refund offer (even after escalating to 2nd level support). read more

I attempted to subscribe to a vehicle through SIXT for over a month. Their system repeatedly failed to process my booking, despite dozens of emails and multiple phone calls. I was initially told my credit was denied, only for SIXT to later admit the real issue was a system error on their side involving my city name ("New York"). By the time the issue was fixed, the price had increased by roughly 50%. Rather than honor the original price, SIXT repeatedly changed its explanation and denied facts that were documented in extensive email correspondence. After more than 40 emails and countless hours spent helping diagnose their system problem, I was left paying substantially more for the same service. Mistakes happen. Refusing to take responsibility for them is what makes this experience unacceptable. read more

I used to LOVE Sixt. Their team in Atlanta is phenomenal, and the cars are really nice. That is their one star. I won't ever do business with them again. First, they charged me $580 fee to drop off at another location. Then they held my deposit and never refunded it back to me although they keep telling me they did. They requested I send a copy of my bank statement showing that I never received my deposit (which I did) and again, never received a response. When I did call to follow up, they sent me a copy of my payments, but nothing that showed my deposit being released. I spoke with my bank, and nothing shows the release. Fabio, the last agent I spoke with hung up on me with no return call. I am done with this company, and their agents. read more

Terrible experience at SIXT LGA airport. Avoid this rental company at all costs. Not only they dont have the car you book, the customer representstive was rude and did not offer any option besides upgrading to a different category and getting extra charge. I WILL NEVER use SIXT again and I will not recommend to anyone. What a waste of time read more

WORST experience EVER - they scam you! I arrived at the airport in Portugal and they took advantage of the fact that I didn't speak the language and changed the car and added all these "necessary" charges and my prepaid car that was $329 was billed at $775! NEVER AGAIN! read more

Sixt is the worst company! Scammers ! They assessed a damage that never occurred during my rental. The customer service is hard to get in touch with nor does customer service answer my emails. They never addressed an issue I reported about a smoke smell in the car when picked up. They are charging me for a tire issue which I could not have done. I have to pay the $566 because I can't reach anyone to dispute the issue .TERRIBLE Company .BEWARE ! So disappointed with this company I'll never use again nor will anyone I know .I will add my review to all social media posts. read more

Sixt was the only rental company I used. But this past rental experience made me never want to return after being a loyal customer for years, renting their highest vehicles 5-6 times a year. Received a $9 toll fee and they added an extra $90 administrative fee. They refused to refund the administrative fee. I booked enterprise for Christmas, which lost them $1200 over a $90 issue. I also received a parking ticket, which I planned on paying the state directly. They paid the ticket without notice and charged ANOTHER $40 administrative fee on a $115 parking ticket. Everything is a cash grab now, DO NOT RENT HERE! read more

Prebooked to be told no digital cards. Spent 50.00 to travel for nothing, the manager just looked unhappy and although I had second debit to use the customer service was poorly handled. I have used it in Florida and in past. But somehow the location on Morris street was not interested. All credit cards have limits / digital or not! Pre-screening should of detected if it was a problem.. Mad and unhappy managers need re-inservice. read more

HORRIBLE experience - highly advise to save your time and money - go elsewhere! VERY SCAMMY - they cancelled my reservation and refused to give me a refund? In fact, the next day, they said they didn't cancel it. The manager and employees are unserious, confused and looking to rip you off. I booked a nice car in advance, gave my DL info, then they said I couldn't rent a car through them because of my NY/CA DL when I got there. None of it made sense. Had to pop around LAX for ages to find a decent service last minute. Really trashy, completely rude and FRAUDULENT. Renting a car is stressful enough as is - no need to steal your money and waste your time. read more

This is for Sixt corporate not the local locations. If you need to coordinate with a local sixt location on your car rental, and you call the sixth telephone number, they will not give you the local locations phone number. So, impossible to coordinate. This would have been useful when the power outage at Norfolk international airport made it impossible for me to rent a car from the Sixt location there and I would like to have called later to try and find out when the power came back on. As it is, since they were unable to provide the car at the time and place appointed, I went to Expedia and requested a cancellation and they went back to Sixt and requested a refund. They refused. So they kept the money for the 3-day car rental in spite of the fact that they were unable to rent me a car. read more

Rented a car from them and at pickup the agent tried multiple times to upsell me. After a few attempts we agreed on a price and premium vehicle that was about $70 more than my original reservation. I signed the new agreement and left. At the end, come to find out the she got the price to what it was by changing my reservation- even though I dropped the car off at the agreed time they charged me about $70 more than I expected and agreed to. When I contacted customer service they basically said the agent shouldn't have quoted that price and it's too bad for me Lost a repeat customer for life. Be careful with the company read more

TLDR: This is a clown show, not a car rental. Avoid. We got there on time for our rental, to be told that the car wasn't ready, and won't be for another 30 minutes -- but they could get us into an upgrade for $25. Fine. The insanely complex toll system ($20 surcharge for tolls + cost of tolls, or $6/day for a reduced surcharge of $5 + cost of tolls, or $35 but no toll cost) rubbed me the wrong way. Weird, but fine, take your unearned money. The car wasn't at full. Annoying, and starting to push over the edge. But we'll deal. Here's the part that turned this into an absolute nightmare: they didn't have an exit ticket for us, so we couldn't exit the parking garage. We flagged down parking garage staff, who initially suggested we drive in reverse 6 stories up a one way with limited visibility. They then said they couldn't open the gate under any circumstance. We spent 45 minutes flagging down a rental car person with the power to open the gate, all while a line of vehicles formed and honking took over. The car was fine, but I'll be damned if I'm renting from here again -- and you should honestly avoid it too. read more

The board of directors and CEO must have sat around a table for a meeting of the minds to figure out how they can absolutely screw their customers while simultaneously having zero accountability. They ultimately decided on AI-assisted assessment of car damages upon return of their vehicle. This allows for bogus damages to be claimed against their customers on their vehicles while trying to rely on emerging technology that is glaringly imperfect. I hope a class action lawsuit results from this nonsense. read more

Tried to charge me $1800 when the check engine light came on - 2 miles from the airport staring the rental. The "proof" of the amount I owed was for body work! It was all a ridiculous ploy. Check engine light that causes body damage? No way to speak with anyone. Only via email. After three weeks of emailing telling them I wouldn't pay they said "after review we are still pursuing collection". After three more weeks of me telling them I wouldn't pay because a check engine light was due to poor maintenance and no body damage, and on the day payment was due they replied "we re-reviewed the claim and are no longer pursuing. I wonder how many folks fall for the scam. Cool cars, terrible customer service. read more

DO. NOT. RENT. I rarely leave reviews, but this experience was so unacceptable that I feel compelled to warn others. If you decide to rent here, be extremely careful: take thorough, time-stamped photos or videos of every inch of the car before you leave the lot. I've rented cars for years without a single issue--until now. Days after drop-off, they suddenly claimed there was a "2-10 cm scratch down to the primer" and charged my credit card. Two to ten centimeters? That's a suspiciously wide range. That tiny scratch was on the car when we picked it up, but it was so insignificant I didn't think to document it. Now, no one will even speak with us about it. Their practices feel predatory, designed to hit you with extra fees after the fact. When I shared my experience with a colleague, he immediately guessed the company and said, "So... you rented from Sixt?" The exact same thing happened to him last year--same wording, same accusation. The only difference? He had a time-stamped photo proving the scratch was pre-existing. He still wasted days fighting them but at least avoided the charge. This was by far the worst car rental experience I've ever had. Proceed with extreme caution--or better yet, choose a different rental company. read more

DO NOT RENT! Sixt is a horrible company that will chage you a lot of money for the nonexisting scratches if you opt out of buying their premium insurance. They had a class action suit against them. Check the FaceBook complaints page(s) and read other reviews. read more

DANGER! I rented a car in Munich and on return they claimed a new "10cm" scratch along the edge of one of the wheel rims. They're billing me app. $800! STAY AWAY AT ALL COSTS. read more

You better be off on bicycle. First most important thing you need to know. If you rent with debit card in order to pick up the car you will need two utilities bills on your name or lease agreement. Secondly they have a policy, for every toll you pass besides the toll it self they will charge you $15 surcharge. And the staff is... But they do wear ties read more

DO NOT RENT FROM SIXT CAR RENTAL - FRAUDULENT, INCOMPETENT, AND COMPLETELY UNPROFESSIONAL IF I COULD RATE ZERO I WOULD . Let me be very clear: SIXT Car Rental is running a deceptive and dishonest operation. Their slogan claiming it's "easy to rent from them" is a blatant lie and nothing more than false advertising. On Monday, June 16, I called ahead to ensure we met all requirements. We were arranging a one-way rental from Orlando International Airport (MCO) to Denver, as the renter was flying into Florida to drive her father back to Colorado. I specifically asked--not once, but three separate times--about their debit card policy and whether a return ticket was required since the plan was to drive back, not fly. Each time, I was assured by their customer service agents that it would be fine. I even confirmed the reservation number while on the phone. After receiving confirmation from their agent (who could barely speak or understand English), I proceeded with the booking. The rep stated clearly that a debit card with a $200 deposit and the rental fee was sufficient. Based on this assurance, we finalized everything. But when we arrived to pick up the car, the story changed completely. Suddenly, the debit card was not acceptable without a return flight--even though the entire trip was clearly explained beforehand. The staff was not only unhelpful but also refused to escalate the matter or connect me with a supervisor. The customer service was atrocious--rude, dismissive, and utterly useless. This experience caused unnecessary stress, wasted time, and derailed what should have been a simple trip. And let me emphasize: this was the first time the individual was renting under these circumstances--we made every effort to avoid issues and were intentionally misled. SIXT Car Rental should not be in business. If your staff cannot communicate in English and give accurate information, they should not be handling customer interactions. If your policies change on a whim despite verbal confirmation, that's not just bad service--that's fraud. STAY FAR AWAY FROM THIS COMPANY. Save yourself the frustration, the lies, and the headache. SIXT is the worst rental experience I've ever had and should be investigated for deceptive practices. read more

DO NOT RENT FROM THIS COMPANY. They offered me a 'upgraded Volvo,' from the Camry I ordered and then charged me for damages on an already tire-damaged car. The tire pressure light went on 10 minutes into my drive. I took it to a mechanic who said there were old chunks out of the back tire and it too dangerous for me to drive it back to the JFK Airport rental office. After months of contacting Sixt's customer service with no results, they fianlly reviewed the papaerwork I sent in and acknowledged it was their fault. This was in October '24. It took months to get a refund on the orignal amount with the false damage charge dropped. As of a few weeks ago, they are now emailing me a NEW Volvo damage amount to be paid that is 3 times higher than the original quote they wavied! $684.00 for a new tire!!!! On top of all of this hassle and stress, I had purchased a Loss Damage Waiver for protections against this kind of scam but even that hasn't stopped them from coming after me. Instead of Sixt commenting that their would be happy to help me, I will get a head start of that PR lie and tell them to simply fix this issue. After months of speaking with thier customer service several times and emailing their customer service many, many times, I'm over it. Next effort will be to contact/alert the State Attorney General of New York. read more

Sixt Rent A Car - Car Rental Near Me - New York, New York

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I could write a book about what a horrible company this is. They are absolute scammers. We reserved the car through Expedia, but due to an emergency, we had to change the reservation to the next day. First, we called Sixt and asked if this would be a problem. They assured us that there would be no issue, and we could go ahead and book another car for the following day, and that we would be refunded for the previous one. So, we did. Long story short, it was a lie. After a week of going back and forth with Expedia and Sixt, Sixt refused to refund us and charged us $1,200 for NOTHING. For days, they lied to us, and in the end, the last agent literally said, "I'm the only one who will tell you the truth. There's no point in calling here; you won't get anything." Literally, go anywhere else but here. They will find a way to rob you and make your experience horrible. read more

DO. NOT. RENT. These guys are scam artists and they will charge you months later for fees without receipts and cannot connect you to anyone who will tell you what the additional charges are. I've been disputing a charge with this business for a month. Stay away. Its a predatory business. read more

Sixt has literally the worst customer service I can imagine. Their so called "car categories" are ridiculous. If you rent a Mercedes C Class Wagon and get a VW Passat... I am sorry, this is not the same category. And then you get fleeced for upgrading. I reached out to customer service in a clear and balanced way and basically got nothing in term of response. Considering they are doing so well financially... I imagine they could invest in a functional customer service department. read more

We rented a car at MCI and the car had so much damage to it. The person showing us the car acknowledged the damage and stated we would not be held responsible. When we returned the car, we verified again with the agent that the damage was not our doing and we would not be held responsible. And, of course, they have now demanded over $900 in damages. We responded advising what we were told and they refused to budge and are still demanding payment. DO NOT rent from them unless you take tons of photos and/or videos of every inch of the car. Get everything in writing with them signing off on the car when you rent and when you return. Their practices are predatory and they will bully you and try to get extra money. They are all for going after the average consumer and stealing their money. Worst car rental experience EVER! DO NOT RENT FROM Sixt! read more

Beware of damage claims. If you choose to rent from them, and I never will again, you better check every inch of the car when you pick it up and take a lot of pictures. When we returned our car, they found a 2" scratch, no dent, and are trying to charge us $1283 to fix it. Keep in mind that this was a Rav 4, not some exotic car. So far, we haven't been able to find a reasonable person at Sixt to help us with this. They say they are now sending it to collections since we refuse to pay. read more

Never renting from SIXT again. This location didn't have a car in the category I had booked it (Feb 2025), and I had a disagreement with the manager who was extremely rude, about having to pay more for the car size I needed. I used the car for 3 hours and parked it overnight in a covered hotel parking lot. Weeks later I received a "damage report" for scratches ON THE ROOF of the car that I did not make, and now they're charging $650. I am disputing this and will pay a lawyer even if it costs me more, but I won't be paying these vultures. I rented exclusively SIXT for over 4 years in 5 different cities where I do events, I had a business account with them and never had any damages or problems with my rentals. This was the last time I used this company. read more

Sixt Rent A Car - Made up charges from scratches on the roof. Such a scam of a company. - Car Rental Near Me - New York, New York

If I could give 0 stars, I would. The customer service was really nice, but this company is just a big scam. When you first buy the car online, the price is really nice and cheap. When you go to pick up the car, they charge an extra $500, which was previously presumed to be covered in the first charge. We went with this company because it was the most "affordable", and when we thought we would be paying around $200-$300 for a 3-day rental, we actually paid over $800. read more

That response they posted under my review is simply false. I sent multiple emails and made several phone calls. No one responded or took action until I escalated the issue directly to the CEO. This company seems reliable until you actually run into a problem. I had rented from their Battery Park office multiple times without any issues. But the moment something went wrong, the level of negligence and unprofessionalism was shocking. Please take customer concerns seriously before forcing people to escalate to the highest level just to be heard. There's a serious legal issue at the Battery Park location: they rented me a car with an expired registration, and when I brought it up, they casually dismissed it as "just a piece of paper." They were negligent, disrespectful, and completely dismissive. They initially promised a refund, then changed their minds. They misinformed me and refused to take accountability. Everyone I dealt with at that branch was unprofessional and careless. Renting unregistered cars is not a small issue. It's a risk to safety and security. ---------------------------------------------------------------------- Sixt's Battery Park location rented me a car with an expired registration, even after I clearly stated I needed it for a road test and was told by staff it was fine. I asked to see the license, and they showed me a piece of paper which I trusted, because I never imagined a professional rental company would give me a car that wasn't road-legal. As a result, I spent 3 hours on the road with an illegal car, only to be turned away by the DMV officer because the registration was expired. I returned the car immediately. The manager and the staff member who rented me the car (her name was something like Bionny) both confirmed that I would get a refund and even said I wouldn't be charged for gas. Then, things changed. They charged me anyway: * $81.55 for the rental * $12 for insurance * $27.53 for gas (only this part was refunded) When I returned to the office for the third time, neither the manager nor Bionny would speak to me even though they were the ones who gave the incorrect information. Instead, they sent another employee to tell me that I wouldn't be refunded, and claimed the DMV officer was wrong for rejecting the car. This isn't just about the $93.55 I lost. It's about the complete lack of respect, accountability, and integrity. I was given incorrect information, misled, ignored, and dismissed after Sixt failed to provide a legal vehicle. I later contacted customer service and was offered a $100 voucher, but the behavior I experienced at the Battery Park location was unacceptable, and no voucher can make up for how I was treated. I will be sharing this experience across platforms. Do not trust Sixt with your time, your money, or your road safety. read more

I had a bad experience with Sixt billing me hundreds of dollars for tiny undetectable damages. I worked with the Westin Hotel location in Boston. The rental was smooth, and the people were polite. The car was solid, nothing special. I returned the car on time after a completely uneventful trip. I had carefully photographed some minor scratches when I picked the car up, but failed to photo the car at drop-off because it looked exactly the same to me. Later I got a bill saying that there was a nick on the hubcap and another on the windshield. It ended up being really expensive, so I am here to warn others to be wary of this company. The way this worked felt like some kind of extortion, it leaves a bad feeling. read more

Not a good experience at all! i had reservation via Expedia with SixT at JFK for a GMC Acadia or similar (7 seats) with $460 (have to return to Boston) and did online checkin the day before the pickup. but when I got sixT at JFK before 10:15 my pickup time, they told me they don't have that car available! and the only option i have is upgrade to bigger car (Ford expedition) with almost double price! I asked if it should be free upgrade and i don't really need that big size, this guy said no, that is only car they can offer and no free upgrade! As i was in the hurry to pick up my family who were waiting at Terminal and late night without other options, i have to accept this one and i took it. But i am wondering if this should be rental car company responsibility to FREE upgrade (or change) to other car if my reserved one is not available (but why my reserved one and i did check in one day before is not available?) ? this seems to me a broken agreement from sixT. I definitely will complain this to their customer service but would like to bring caution to others if you are going to work with sixT at JFK! read more

horrible scammers. no windshield wiper fluid in car / check engine light went on 2 days after/ two weeks later I receive an email that the car rear door has damage and I have to pay over 600$. Never again do not rent from these scammers. When I received the car there were multiple scratches and a dent on the back. This was a free upgrade how? Think the Better Business Bureau should get involved since I've seen the same complaint of people being charged for scratches and damage to vehicles. When I dropped car off lady told me everything was okay then 2 weeks later I receive an email. Come on now. Doesn't make sense. read more

We rented a mid size SUV through Expedia at the Battery Park City location. When we arrived, the person behind the counter would not just get us our car. He talked and talked, charged us incorrectly, tried to give us a recalled VW, and then gave us a free upgrade (originally he said free and then the amount was more than I made for so it wasn't free) we get to the gate and the pass doesn't work to get out. This isn't even the worst part. We had the rental for less than 24 hours and drove 125 miles total. I get a bill today (it's been a few days since our rental) with a fuel charge of $250!!!! We got it at 8/8 and brought it back 6/8 (it was 12am i knew we would be charged a bit for this!) and they charged us $250 for that. they also charged more than what the car was supposed to be. i had already paid and reserved via expedia. I called customer service and she immediately said she'd credit my card without me even fully telling the story (this makes me think this happens OFTEN) I said it was fraud. it s. Customer service said it was 8 gallons at 12.99 per gallon... so that's not $250.... they were just going to try to see if i wouldn't notice and just scam me! our rental ended up being $160 and it was originally quoted at $74. This place is absolutely a scam. I can't imagine what charges we would see if we booked for more than 24 hours. read more

SIXT is committing fraud on credit cards. I rented a car last year for two days and returned it without any issues, having a receipt to prove it. Almost three months later, they sent an email claiming that I have a balance for 6K and had the car for 72 days, but I only had it for two days. My credit card company is investigating this matter, and I hope they stopped doing business with them. read more

Beware of This Company!!! I rented a car from Sixt on November 20 and picked it up at 12:43 PM at Chicago Airport. As usual, I inspected the car to ensure there were no damages like scratches. I found a few scratches on the bumper and wheels, so I took several pictures on the day of pickup to document them. When I returned the car on November 30, it was in normal condition with no new scratches or accidents. A Sixt representative took the keys and claimed there were scratches on the car, blaming me for the damage. I explained the situation and showed the pictures I took on the pickup date, which clearly showed the scratches were already there. However, the representative insisted that I caused the damage. I went to the front desk to explain everything, and the manager, Christina, reviewed her records. She confirmed that the scratches were documented before I rented the car and assured me that I was not at fault. She told me everything was fine and that there was no issue. Despite this, on December 7, I received a bill from Sixt's damage department for $1,933.75. I contacted customer service to report the issue, and they asked me to provide proof with the pictures. I sent them the pictures with the timestamps, and after reviewing them, they finally dismissed the claim and acknowledged I was not at fault. This entire experience was extremely frustrating and a waste of my time. As a customer, it's unreasonable to have to deal with such unnecessary stress when the evidence was clear from the beginning. This company is unprofessional and provides poor service. I do not recommend Sixt to anyone and will never use their services again. STAY AWAY !!!! read more

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Scam artists. Tried to charge us $824.50 for scratches discovered weeks after our rental period. Abusive computer-generated emails demanding payment, no response to our reply that we did not cause the scratches and no damage was noted upon returning the car. read more

I picked up my rental at the Orlando airport. The agent that gave me my rental was very helpful. The car was spotless. I was the only person in the car while I had it. When I returned the car the woman who I returned it to told me that the car smelled like cigarette smoke. I don't smoke and the car absolutely did not smell of smoke. There was no one else from SIXT around at the time to verify the smell and I had to catch my flight. This woman told me that everything else was good with the car. When I got home I saw that my credit card was charged a $400.00 odor cleaning charge and a $250.00 cleaning charge. I called customer service to complain. It took a few days but SIXT refunded my money. Orlando SIXT is always suppose to specify what kind of odor is present which they did not do. With the cleaning charge they are suppose to include pictures which they did not do. I believe they were trying to scam me. Even though they refunded my money I still had to deal with the aggravation. For that reason I will never use SIXT again. read more

Avoid the Fidi location at all costs. Returned the car after using it for the afternoon and then a week later I got a bill for damage to a wheel hub cap. Total BS. Should have check ed the reviews before renting.... read more

Frustrating Delays & Major Safety Issue I usually love renting from Sixt, but this experience was completely unacceptable. I waited 1 hour and 15 minutes just to receive my first car--only to find out it was broken. Then, I had to wait another 25 minutes for a second car to be cleaned. After finally getting on the road, I discovered the passenger-side seatbelt was completely broken in the grey Volvo sedan. How does a major safety issue like this get overlooked? It is inexcusable to rent out a car with a non-functioning seatbelt. To make matters worse, I was promised a $200 voucher for all the delays and issues, yet I have received nothing. Instead, I now see a damage claim for a scratch--despite the fact that I personally watched the previous renter exit the car, and it was cleaned without inspection. Sixt is quick to flag minor scratches but somehow missed the fact that the seatbelt wasn't even functional? The only positive was Arif, who was incredibly helpful, professional, and the only bright spot in this experience--he deserves a raise. Sixt, I expected better quality control, accountability, and customer service. This experience was a huge letdown, and I hope it gets addressed properly. read more

Do not rent from this company. A additional charge of $560 with no explanation after emailing us a receipt with a different total. Customer service is unreachable. When we did get through told us to go to local store and when we went the local store told us to call customer service. Please use a different company. read more