In Boston, we thought we would use the Bluebikes to get to a location 2 miles away. The first kiosk…read moredid not work. We did not read anywhere that would be a hold through Lyft on our cards! So we were confused when we had a hold through Lyft. Also, I was charged a $100 hold for 2 bikes and my boyfriend was only charged $25. Very confusing. Also, some bikes are ebikes and you are charged more. It would be better if there was a holder for a cell phone in order to use the map better on it. My phone rattled around a lot while I was trying to navigate downtown Boston. The bike itself seemed to work great!

Atrocious. Could not return bike, nightmare with charges and support. Very fee ebikes, all beat up…read more Almost impossible to rent multiple at once. Don't risk it.

Stayed at a Back Bay hotel between Fenway and the Harbor area and used the Hubway to get around…read more Had a couple close calls with cars making right turns while I was crossing intersections. Bike experience and confidence is helpful. The good news is that there are so many bikes on the street that they have become part of the driving landscape and car drivers are less likely to not see you. The price is cheap, bikes were well maintained and there were bike stations everywhere I wanted to go. Will definitely use Hubway next time I'm in Boston.

When the only weaknesses of a service are an under-developed infrastructure and the potential…read moreignorance of users who believe they're beyond the application of standard terms and conditions, well sir, you've got a pretty stellar thing going. The Hubway, for the uninitiated, is a network of community bikes meant to be a feel-good alternative to public transit. It is not, I repeat NOT, a bike rental for a day of joy riding. Just as you wouldn't hop in a cab and take it around for grocery shopping, dinner and to catch a flick, you should not consider Hubway for long-term use. It's plastered on every bike, at every station and contained in your rental agreement. Complaining to the contrary is just silly. In fact, the key to its success is the short-term nature of use: 30-minute rides mean a constant flux in inventory, which means greater availability to all. The current price structure is $6 for a day-tripper, $12 for a three-day run (oh hey, long weekend), $20 for a monthly pass and $85 for a full year. All of these memberships have the same terms: unlimited 30-minute cycles, with an up-charge for times beyond. Be mindful of this. Find stations and refresh the 30 minutes often (pop your bike in, get a new code and take it out again). If a station is full, you can easily request a Time Credit from the terminal and get 15 minutes to find another station. Purty smart. Also, using a tracking app like Spotcycle or Biximo to plan your course and know what's full - luckily, there's usually another setup nearby. Some stations build up bikes; others are seemingly always naked. I'd hope this is being evaluated as they expand. And of course, as the number of stations tally up, Hubway only gets more effective. It'd be nice to see some sort of timing function (a stamp on your paper code, perhaps), so you're not relying on your iPhone for those returns at the wire. Finally, a printed confirmation for a bike return? I know the green light flicks on, but if there's ever discrepancy, there's no real record for the user. The wheels themselves are durable, functional 3-speeds that ride purposefully casually (read: slow). It's really an amazing service, and in three(?) years, has made a tremendous impact to the local commuting scene. Even as a bike owner, I'll be using Hubway often.

Regular blue bikes rider. Great idea to improve access, fitness, decrease traffic. However the…read moreactual service sucks. Bikes are decent but a large portion of bikes and docks are broken. These are often not reflected in the app or website. So you end up walking 10-15 minutes to a station and then can't use a bike or end up biking around trying to find a working dock at the end of your trip. For instance I just tried to get home from work. First station had two broken docks so couldn't get a bike out. Second station had four broken docks but fifth gave me a bike. Then went to three different stations to find a working dock to return (with many full stations where I couldn't even try.) If you report to customer service they may or may not respond within a week. (I walked by the same broken bike for over a week after reporting it. Simple flat tire and wasn't fixed.) Same for account issues. Took over a month to receive key with multiple calls, emails, lies ("oh we sent it out" "well now we sent it again") before finally receiving. If you are standing at a working dock with working bikes go for it. But don't count on this service for anything unless and until they learn to accommodate current volume.

First, this is such a GREAT idea! However, the user interface is BAD! You get a 24 hour pass. You…read morecan only keep the bike out for 30 minutes. Then you need to "park" the bike and what they don't tell you clearly is that you need a NEW code to unlock your bike. So I paid $8 for a 20 minute ride that put me far enough away that I needed an Uber to get back. They didn't answer the phones on the weekend and they didn't reply to my chat. Again, great, great idea - terrible user interface.

They don't waste customers money fixing scooters which can't be registered. They are honestread more

I purchased a bike there a couple of years ago and I couldnt be happier. Paul the owner is a great…read moreguy as are Wayne and Tom in parts. Bob in serivice is awesome too. He was super helpful after I purchased the bike and he knows his stuff. Its really helpful that these guys ride and or race bikes. I would highly reccomend Pilgrim!!

Visited this place in October with a coworker we both bought Segway scooters for our commute to…read morework. My coworker took his right on the spot. Mine wasn't ready. I was told to come back tomorrow. I tried calling the next day, but nobody answered the phone so I showed up they didn't remember me. I told him I had purchased a scooter yesterday with my coworker, and then they went to look for it and they said it still wasn't ready and they needed to charge it . I came back the following day called again. No answer showed up didn't know who I was again reminded him an went to get my scooter ready for me to take one problem, though there was no charger with the brand new scooter. He could not find it. So he gave me a charger from behind the counter fast forward to today, May 5, 2026. I tried calling again no answer so I drove in. Doors were locked. Lights are on went to the front and back entrance. No sign of anyone one last check I see the guy who sold me the scooter in the window. I motion to him to come over. He comes over. he lets me in. I tell him about my scooter, he tells me to bring it in. I told him the back brake is no longer working, and my rear tire was making a grinding noise. He told me I could leave it to fill out my information before leaving. I asked him when he thought somebody would be able to take a look at it and he told me about a month. He stated the technician wasn't in today and that they had a backlog of scooters that needed to be repaired, which he pointed to in the corner and then told me there was multiple down in the basement of the same model. I told him that wasn't an option for me to wait over a month and that the scooter is still under warranty for another five months he tried to refer me to a scooter shop in Cambridge, which I live nowhere near and not paying for something that was under warranty. I then asked him what to do and he told me to call Segway the scooter company. And then again referred me to the scooter shop in Cambridge, which I had to reiterate that was not an option and I am not paying for something that is still under warranty. I asked him for Segway's number which he told me he did not have and to "Google it". My only dealings with this place twice have not been good and not the best customer service to say the least. Scooters were $1100 with tax and are under warranty for another five months and they are telling me I have to wait over a month to even get it looked at. Unacceptable!

I'll start off with the good: they were very nice *before* we rented the bikes. We had a…read moremiscommunication and headed up to Ipswich on Memorial Day, but they turned out to be closed (only the Boston location was open). Because of the misunderstanding they offered us a 50% discount for the future, which we were excited to use. We planned another trip up and when I called, Steve advised me to book the reservation and he'd apply the discount afterwards. We rented 2 e-bikes for $200, and had a nice day riding around the north shore. At the time we picked them up, Steve mentioned that he owed us the discount. We dropped them off at the end of the day and everything seemed good. Unfortunately it was never applied I've heard zilch from Steve since then. I've emailed multiple times about it and gotten no response. At this point it's been a month. Presumably since we've paid he just doesn't care? In the end, we had been willing to pay full price the first time around, but it's really disappointing to get a bait-and-switch like this.

I highly recommend this place. The bikes were clean and in good conditions. The place is right next…read moreto a park and bike paths, so it was very convenient. The staff there were very kind and a joy to interact with.

Extremely accommodating and friendly staff. Interesting bikes. Would come back anytime.read more

My experience with Dynamic Bicycles was absolutely great. I purchased the Sidekick model. With my…read morenew job I quickly realized to keep my sanity I was going need to lessen some of my 2 + hours commute (each way) by not driving the entire way, and instead use the local train and bike the remainder to the office. When the shipment arrived I found the workmanship to be very good, a solid bike for sure...although a bit on the heavy side at around 30 lbs..... But it was well made for sure.... Sadly, there was some cosmetic damages that happened in the shipment, but the folks at Dynamic went beyond what I was expecting and rushed new parts to me and even offered to pay for any labor should I want to take it to a local bike repair shop and have them do the installs. As it turned out my job relocated me to our other facility right across from the train station. So all I have to do now is drive to where I get on the train and then walk across the street at the other end.... No need for the bike now.... Thankfully since this change took place within the 30-day allowable return period I was able to return the entire bike, replacement parts and all......The credit was handled within a few days after it arrived back to Dynamic...Patrick and his crew were GREAT to work with and were understanding and helpful with everything.... EXCELLENT customer service!!!

From the owner: Dynamic Bicycles provides bicycle fleets and bike sharing systems to residential and commercial…read moreproperty developers, corporate campuses, and university campuses. Our bike share system provides automated bike checkout and return using an App. Our electronic locking system secures the bikes to the racks, and riders use the App to unlock the bikes using their phone's Bluetooth. Bike share systems provide healthy, sustainable recreation and transportation.

I was so impressed with the ebike selection they had on display and Paula (I think that was her…read morename) was so knowledgeable, not to mention very pleasant and professional. I had been to numerous bike shops in search of a bike and this place was far and away the best.

My experience at Farina cycles was great, I bought an E-bike and could not be happier. They were…read morevery knowledgeable and put me in the perfect bike. A plus to the staff at Farinas, GREAT JOB.

Listen up, Yelpers: (are you listening?)…read more This system is NOT perfect. However, it is really great for short neighborhood trips that would kill your schedule if you had to walk or make you kill yourself if you had to drive. But, WTF with no stations in Dorchester and yet 2 mere blocks apart in JP? That is WACK. Also, this is not a commuter option IMHO. Also BEWARE: 1) Not all stations have bikes all the time 2) Not all stations have parking slots all the time. To avoid over charges and irritation: GET THE APP BEFORE YOU USE THIS SYSTEM!!!!! oh, also: READ THE INSTRUCTIONS THOROUGHLY: 1) You WILL be charged for rides over 30 minutes in duration. It says this ALLLLLLLLL over the kiosk and on the bike. How the hell did you miss that? And- you need your own helmet to carry around.

Great tour and such a good way to see Boston landmarks in a small amount of time. The staff and…read moreguide (Kosta/Konstantin) were awesome. I was almost going to rent a bike and explore on my own, but it was nice to let someone else navigate and point things out (especially since BOS is not laid out in as simple of a grid as NYC and some other cities).

Wonderful equipment Extremely friendly and helpful…read moreGreat guides I'd personally prefer more details of the stories and history and folklore. A tad less on real estate.