Rented a bike for 37 minutes. The stations where I was trying to go were full. Ended up costing…read moremore than an Uber for a 37 minute ride on a terrible bike. They really messed this service up.

Wow bad reviews but my experience was positive. I rented bikes in both downtown Boston and Salem…read more If you have experience with city bike rentals it can get annoying until you crack the method. Use the app to use the QR code. Also if you are like me you didn't know that you can use your camera to access the QR. ‍My bike was in descent condition. The kids were all over the city. Louisville horrible .....NYC so I have city bike rental experience. It appears this is owned/managed by Lyft

I haven't had a bike in almost 10 years, so I was a bit overwhelmed with buying a new one. Fabi…read moreshowed me a couple bikes that fit what I wanted, and pointed out a bunch of differences between them to make sure I was getting exactly what I wanted. They were very patient, and made sure the bike was in perfect shape before handing it off to me. It was a great experience, I could not recommend them enough.

Today I went in to ask for a bike tune up It's an old bike…read more I don't ride it that much They put it up in the stands and gave it a check up They said actually this bike is in good shape and it only needs air in the tires FREE! A check up and recommendation that it did not actually need a tune up ! All free Amazing Highly recommend this place Excellent customer service More interested in helping people than making money 5 STARS!

Landry's on Comm Ave is great! I purchased an ebike with a state voucher and only needed to pay…read moretaxes. The bike was ready the next day! less than a week later my innertube pinched, I brought my bike in 20 minutes before closing; it was fixed right away! I was told a low price over the phone for the inner tube that did not include the cost of labor, when it was time to pay for the innertube and labor I did not have enough, the young person that fixed my tire lowered the price to an amount I could cover!!! Which can be done because it's a co-op. I really appreciate that. I recommend this place

I came in looking to test a few road bikes. I'm new to the cycling world and relied on the team's…read moreadvice on which bikes to test ride. Maya helped me and she was so helpful. I was able to identify which model fit my needs. Highly reccomend for anyone looking to buy a bike!

Clay, Margaret and the staff at North Shore Kayak Outdoor Center set up an amazing kayak trip out…read moreto Thatcher Island during our vacation to Cape Ann. The 1.5 mile open paddle on the Atlantic Ocean was exhilarating and a ton of fun and they were amazing hosts. Thank you North Shore Kayak Outdoor Center for making our dream to reach Thatcher by kayak come true!

This shop is the best, hands down! I have been renting kayaks at North Shore for the past two…read moreyears. Not only do they have a great selection of kayaks and tours but the owner, Clay, is a genuinely awesome guy. During one of my multi-day rentals, Clay travelled all the way to my Airbnb to help troubleshoot a problem with my Kayak. I use the shop mostly to rent kayaks for fishing and its always a great time (see attached photo). I will keep coming back!

I am an avid cyclist in road, mountain and gravel cycling, and Papa Wheelies has been my go to bike…read moreshop for a number of years. Their customer service and knowledge of all types of riders and bikes is why I choose to patronize them, as well as why I will send all my friends who I try to convince to get into cycling. They truly just want you to get the best bike for yourself. Not the most expensive or the flashiest bike. They know their stuff and they truly just want to match everyone to a bike that will make them happy and give them the best riding experience. Their repair staff is also top notch. I have had some whacky issues with my bikes over the years and they have solved them every single time. Several years ago, I purchased an Orbea mountain bike through them. Unfortunately, there was a manufacturers defect with the dropper post (not Papa Wheelie's fault - a manufacturing issue). The staff at Papa Wheelie's took my bike in and took care of the entire process in dealing with the claim and getting the part from the manufacturer and got me back on my bike quite quickly considering many of the parts were coming in from Spain. I am always team support your local bike shop, but I am specifically team support Papa Wheelies as your lbs, because they truly care. Yes, you can order a bike online direct from manufacturers, but nothing beats the experience of going in and working with the people at Papa Wheelies to figure out what bike works for you and making adjustments to that bike or getting a bike fit to make sure that it is the best possible machine you can ride. It's an investment and Papa Wheelies makes that process 100 times easier. Lastly, I'll add that bikes can be expensive. Tax on expensive things can be expensive. New Hampshire doesn't have taxes. Are you doing the math with me? If you are buying a bike for several thousand dollars in other New England states, you can end up paying several hundred dollars in taxes. You can avoid that by heading on up to beautiful tax free New Hampshire and buying your bike at Papa Wheelies.

Papa Wheelies showed a real lack of professionalism over the past couple of days. After seeing…read moretheir business practices first hand I'd avoid this place. Late last month I got an email from them advertising an end of summer sale. It indicated that they took trade-ins and even included a calculator where I could figure out the value of my bike. I checked on-line and their website indicated that a bike I wanted was "in store". I spoke with the owner, Dan Houston. He was okay with the calculated value of my bike. The problem was, he said, the bike wasn't in-stock and it wouldn't be a good deal for him. I double checked on-line and found that the bike was showing to be in stock. I called their other store to be sure and they indicated that they had the bike I wanted. I don't know what happened but the guy at the warehouse said it was definitely there. So I went back in and told them that there must have been a mistake. Dan was not in. Josh Pierce indicated that the bike was not in stock. They did have a different color and since it was available (and already built) I said I would take that one instead. It's one excuse after another with these guys. Josh looked at my bike, found an imperfection in the paint and a couple of dirt marks (that cleaned right off), and said the bike could be worth $1,000 less than Dan had indicated the day before. He said if I wanted the new bike it was an additional $800 over their advertised price. After seeing their business practices first hand I'd avoid this place. My expectations were based completely on the numbers they gave me. If they find out that their advertised prices turned out to be too low they should just accept their mistake. Instead they wasted my time. Papa Wheelies did advertise they were having a special ("Last Chance to Save Big on End-of-Season Bikes"), their bike was on sale and the value I determined for my bike was based on what they provided. I thought the advertising was deceptive.

This bike shop and family owner Steve and son Charlie are amazing - 4 fat tire beast bikes out the…read moredoor for 3 days stored them every night and charged them ready for pick up - THE ONLY WAY TO SEE BOSTON I PROMISE YOU WAS AN ABSOLUTE BLAST - Steve and Charlie thank you so much took care of entire family with class appreciate your kindness and TIRELESS efforts - CHEERS

Visited this place in October with a coworker we both bought Segway scooters for our commute to…read morework. My coworker took his right on the spot. Mine wasn't ready. I was told to come back tomorrow. I tried calling the next day, but nobody answered the phone so I showed up they didn't remember me. I told him I had purchased a scooter yesterday with my coworker, and then they went to look for it and they said it still wasn't ready and they needed to charge it . I came back the following day called again. No answer showed up didn't know who I was again reminded him an went to get my scooter ready for me to take one problem, though there was no charger with the brand new scooter. He could not find it. So he gave me a charger from behind the counter fast forward to today, May 5, 2026. I tried calling again no answer so I drove in. Doors were locked. Lights are on went to the front and back entrance. No sign of anyone one last check I see the guy who sold me the scooter in the window. I motion to him to come over. He comes over. he lets me in. I tell him about my scooter, he tells me to bring it in. I told him the back brake is no longer working, and my rear tire was making a grinding noise. He told me I could leave it to fill out my information before leaving. I asked him when he thought somebody would be able to take a look at it and he told me about a month. He stated the technician wasn't in today and that they had a backlog of scooters that needed to be repaired, which he pointed to in the corner and then told me there was multiple down in the basement of the same model. I told him that wasn't an option for me to wait over a month and that the scooter is still under warranty for another five months he tried to refer me to a scooter shop in Cambridge, which I live nowhere near and not paying for something that was under warranty. I then asked him what to do and he told me to call Segway the scooter company. And then again referred me to the scooter shop in Cambridge, which I had to reiterate that was not an option and I am not paying for something that is still under warranty. I asked him for Segway's number which he told me he did not have and to "Google it". My only dealings with this place twice have not been good and not the best customer service to say the least. Scooters were $1100 with tax and are under warranty for another five months and they are telling me I have to wait over a month to even get it looked at. Unacceptable!

Wonderful equipment Extremely friendly and helpful…read moreGreat guides I'd personally prefer more details of the stories and history and folklore. A tad less on real estate.

The owners of this place is extremely rude and has an attitude with everyone I've seen it with my…read moreown eyes I couldn't believe it and I had a big rental booked for 25 people and he wouldn't even give me a deal then come to find out the day I was supposed to pick up the bikes with everyone it was torrential Rain storm and it was going to be all day long so I spoke with them and they said that there is nothin that they could do to reimburse a rain check for another day he said nope all rentals and sales are final no matter what the weather is and I did not know that so we lost out on several thousands of dollars and they're not care to even show any kind of remorse that was my experience so if you're considering booking a trip with a bunch of people and renting bikes from his store please think twice overpriced and the very rude.

We LOVE Gary Wood and the folks at Belmont Wheelworks. We met when my son (who has Cerebral Palsy…read morefrom a stroke in utero) was in his first bike race-- Gary helped us adjust our bike before the race. My son bit the bug on bicycling and when he was ready for a new bike, Gary helped us find the perfect bike, making some accessibility modifications like switching the brake sides to favor my son's stronger side, etc. I got my Stumpjumper here 20 years ago and Belmont Wheelworks keeps on delivering because of the people!

Horrible customer service. I went in to buy a bike after not having one for over a decade. We had…read morejust had a very positive experience next door at the kids shop, and we were hoping to have a fun family day getting new bikes. Unfortunately, the man attempting to help me was rude, mean, and extremely unhelpful. I'm sorry I'm not a bike aficionado, that is literally why I was asking for help. Needless to say, we left without giving them service. Such a disappointment for the whole family.

Like another customer who has posted here, I booked the service. I cancelled within the 72 hour…read moreguideline. I emailed JLL to confirm the cancellation. He asked that I text him. I did that. I emailed a week later when I got a reminder that they were going to pick up the next day. I emailed to remind him that I cancelled and that I had not received the refund. He said his people were out of the office until Monday and would take care of it then. Two weeks passed and no credit. I emailed again saying I would dispute the charge and leave a negative review if it was not taken care of. I received a response within an hour, which simply had an email address to an unknown (to me) company. I have since disputed with my credit card company, which immediately gave me credit. Painful to work with - glad I cancelled the ride as I don't know how that would have gone... "---------- Forwarded message --------- From: Joseph XXXXX (bostonmasscar@yahoo.com) Date: Sun, Oct 27, 2024 at 1:30PM Subject: Re: Upcoming Orders Reminder To: (XXXXXXXXX@gmail.com) Support@grapevinemarketing.org Yahoo Mail: Search, Organize, Conquer On Sun, Oct 27, 2024 at 1:08 PM, XXXXXXX (XXXXXXX@gmail.com) wrote: I have not received the refund yet. This is the last time I will request it before contacting the credit card company and posting a nasty note on Google reviews.

I found myself in a jam needing a ride home from Logan after a trio abroad and found this service…read more Owner is very responsive. My driver was very new and was confused about where to pick me up and that was a little frustrating but he got me home and that's what counts. :-) If I need car service again , I would give them another go!