I was in the market for a BMW and was dealing with the salesman Jim. Jim was pleasant,…read moreknowledgeable and patient. He followed up on questions for me each time I talked to him. After much research on a vehicle we decided at this time the size was an issue with the BMW we were looking at. If I were in the market again for a BMW I would seek him out at this dealership. Thank you Jim. You are awesome!!

I had issues with my dump trailer I brought it in there to get fixed and it's like brand new. Very…read morenice guys very professional and very helpful.. By the way their prices don't leave your credit card smoking like other local trailer companies

My brother-in-law ordered a cap for his truck OVER 3 months ago. Still no cap, and the company…read morerefuses to refund his money!! Just excuse after excuse.

Waited a few months to see if this would not bother me, but was wrong. This was my second visit to…read moreKCT. Arrived in January '23 and spoke with a fella named, Josh. Wanted a trailer hitch for my 2019 Ram. Asked for a "all-in" quote, and was told $530. I asked if that included tax, and was told "no". I said that seemed high already, and he said he would include the tax in the $530. Josh said the part would be in, in a few days. After not hearing for 2 plus weeks, I called, and was told there was a problem with the part, but they'd have it now in two days. Due to scheduling problems on my part, I called twice more, and had to remind Josh that the $530 included tax, which he did not recall. When I went in, and gave to truck to Josh for the installation, I failed to mention the tax. After the work was done, I was handed the bill. You guessed it, the tax was added on to the $530. I reminded Josh of the $530 (all-in) quote, and he pretended that it was the first time he heard of it. I was angry, and should have told him to remove the hitch, but did not. The $594 invoice still seemed high, and was told that there was a 4% credit card fee attached, which New York merchants are scrambling over to attach this fee to their customers. On the way out, I asked for the labor mark-up that Kingston Caps & Trailers charge over the parts cost, and Josh told me usually $100 for each an hour. My work took about 40 minutes. I looked at the price of the Curt trailer hitch that I just bought, and the part was $235. At $100 for labor, the cost should have been $335 plus tax. I was charged $259 over the part and labor cost that I should have been charged, or a 77% overcharge. Nice. With the disrespect and contempt some merchants treat their clientele, I have to wonder about the intelligence of the merchants. I was clearly duped by KCT here, and it is my fault for not being super careful with these guys. In the long run, however, I wonder how much damage they are actually doing to their business, with practices such as these.

I went to Heavy Hauler today hoping to drive away with a trailer, and Tony and Anthony (yep -…read morethey're two different guys) made it happen. Accommodating and personable, they clearly explained everything I needed to know, got me all set up, and sent me home well-equipped and satisfied with my purchase. I feel I got a lot of trailer for my money, as the base price of mine was about half what I thought it might be (possibly just because I'm no expert on trailer prices, but I was pleased with the value either way). A positive and downright enjoyable experience all around. Thanks, guys!

Talk about customer service!! I bought a used A.R.E. cap and needed some parts to fix her up…read more Unfortunately, A.R.E. doesn't sell direct, and the quotes I got for parts and install were significant from an A.R.E. dealer. I scoured the internet and somehow found Heavy Haulers website. A bit overwhelmed with wether the part numbers would match my year and model, I called and spoke with Tony. Tony was great! Responsive. Knowledgeable. He also saved me about $25 by having A.R.E. ship direct to me vs. having the parts shipped to Heavy Haulers and me drive up. I highly recommend doing business with them!

My experience was that David got me set up with the right trailer (in stock), got it registered and…read moreplated within an hour at a reasonable price. Caveat Emptor - paperwork fees, by law, are negotiable. UPDATE 9/23/24 Disappointedly, I'm not getting responses regarding a simple issue I'd like addressed related to my new trailer. I guess once the sale is completed.......

Bobby and his staff were phenomenal when i stopped by to look at his inventory of trailers. The…read morestaff were friendly and courteous, and very knowledgeable. I highly recommend that if anyone is in the market for a new trailer that they 100% check them out. Thank you for all you do for the community.

I pulled in Monday at 3:30 in desperate need of a car battery. They dropped it in,double checked…read morethe alternator,told me it was good,and I was on my way down the road at 4:10 pm. Great service fair price equals piece of mind. It's a pleasure to bring your car here great ppl.

I was having an issue with my tire, and these guys took care of me right away. Great people and…read moregreat customer service.

I am looking for a trailer for my sub compact tractor. I know where this business is located but…read moreI've never been there before. I looked at their website this morning and was very disappointed. Almost every trailer had "Call for price" listed. Why do you do that?? Your prices are probably very high and that is the reason. I would never call you or anyone else for a price. You can list the price just like the vast majority of businesses do. You have a bad business practice there. I also read the other 3 reviews. Not very complimentary. Best wishes.

I was looking for a horse trailer. I had been shopping around. Congelosi…read morewas my third stop. I found them to be extremely overpriced and ended up purching my trailer elsewhere.

I purchased a trailer from them. It's nestled in the local junkyard…read more They had a good selection of trailers and the staff was great. One of the employees gave me great tips on how to keep my motorcycle stored in the trailer though the changes in temperature so that moisture wouldn't form on the bike. The prices were inline with most other trailer sales. Mr. Smith was the salesman and he was great.

Excellent trailer sales. Best price around and knowledgeable staff. Bought a dump trailer. Fully…read moreloaded and great price compared to everyone else with some solid features. Easy to deal with and quick to have it ready.

I was searching a trailer for over 2 weeks. Wheeled and dealed with multiple trailer dealers from…read moreGeorgia all the way up to New York over the past 10 years. I was lucky to find this location Trailer Outlet /Performance Trailers. Both brothers, Glenn and Wayne are waht every business operation should be like. THIS PLACE WAS AWSOME, SERVICE AT 10 out of 10. I wish I knew about them years agao... I now will continue to do business with them forever! Thanks Glenn & Wayne!

5 Stars for this great business! Has tons of equipment and trailer accessories. Offers rentals and…read moreservices. Expert help and assistance from the staff. Worked with Wayne Ehrgott on an enclosed rental and was very pleased with the services and flexibility. Great Business.!!!