On time and extremely professional and courteous. Wonderful vehicle…read more A bit pricey, but what isn't these days? If I need rides between my relatives and Albany airport again, this is the business I will call !

From the owner: Serving the Hudson Valley. 25 Years experience in ground…read moretransportation including Airports, Hotels, Cruise Ports and Casino's. save 10% on all return trips, based on round trip bookings. All major credit cards accepted. Corporate accounts welcome. Fully licensed and insured.

TLDR: This is not a professional service. Look elsewhere…read more We had such a bad experience, I don't even know where to begin this story. First, the website to book doesn't work on iPhones, and you should use your computer. We've had two crazy experiences with this company but this last one was a major doozy. Their process is, once the proposed reservation is booked, they accept it and send you confirmations, and even after that, almost everyday you'll get an email confirming your booking. You'd think this was reassuring? We have two people on an account so we both were getting emails and texts confirming the booking. Reassuring. You'd think. The day of our reservation arrives and it's to get to JFK. The time for the car to arrive comes and goes. Reminder: This after actual text conversations back and forth reconfirming the booking as well as all those emails. So we text in that morning and the person says, oh you cancelled 3 weeks ago. I mean, how?! How did we cancel 3 weeks ago when you have been sending daily confirmation reminders as well as having text reconfirmations to confirm the date and time and the booking was made well after June 6th. Again, we have had at least 10 emails and texts confirming conversations since that debacle of our first request for a car back on June 6. Texts and calls back and forth that they are wrong finally got us a driver to the house 2 hours late! Initial flight missed at this point. We had to change flight reservations and make alternate plans for arrival. It was stressful. Beyond stressful. We are still holding out in good faith for them tho. We need to get to get to JFK and really giving them so much benefit of the doubt at this point. 40 mins to arrival promised. An hour later... the driver calls, who is supposed to be a professional driver, and she is somewhere parked who knows where trying to find the house. She's had the address and has CarPlay (as she rolls up finally I see she has her phone, so assumed she's using CarPlay or Google Maps) but parked and waiting at a totally different address. Again, another sign. But we need to get to the airport and are feeling like, beggars can't be choosers, just get us there! However, we really were just questioning this whole experience at this point and how this company is still in business. The driver finally pulls up, and it's obvious she isn't a driver, she's got a sun hat on and not dressed like "car drivers" are typically dressed and put together. I open the trunk and there is a wheelchair back there... I don't even know what to say to this. Except that she is now unable to help with luggage, clearly. And even more so, it has been validated that this is not a professional car service driver and seems to be a friend who has been asked to do a favor for the company. As she's on her phone, I'm assuming, googling a route to JFK, I say to my wife, make sure she doesn't drive off with your luggage when you arrive. The drive to the airport was pretty traumatic too. The driver was not experienced and clearly nervous the whole way, jerking the wheel and braking every time someone passed her. At JFK she didn't know where to pull over and allow for a safe exit and she really did almost drive off with my wife's luggage had my wife not banged on the car for her to stop! She was taking off before my wife even had a chance to get to the trunk. It was insanity. Later that evening, 6:52pm, I kid you not, we both get texts saying, your driver is on the way, with a notice saying, their late policy goes into effect after 15 minutes of waiting. Is this a joke? Then an hour later we get a text saying the trip has ended and they hope we had a pleasant and comfortable ride. Oh, we had a ride...that was insane and we can't recommend this company based on our experience. They need an administrative overhaul. Communication in excess doesn't mean good communication. A website that works on phones. Our driver was NOT a professional driver. They rolled up in their own car and were not dressed professionally, as well as their car not being set up for taking a customer to a busy airport. Not to mention, the driver was unable to provide a basic driver service of placing luggage in the trunk.

I've used Nancy and the Chauffeur Ladies numerous times to drive my son from Newark back to college…read morein Poughkeepsie. Nancy is great to communicate with. Couldn't be easier. And I love that this is a women-owned and operated business!

Pick up time was scheduled for 6:10 am in order to get to Amtrak for a 6:57am train. Chariot…read moredirected that we be waiting outside of our lodging. We were waiting outside of our lodging, in the dark. Driver did not show. This resulted in my having to change train reservation and resulted in an additional cost to me of $187.90. Had to schedule for a station destination arrival time for two hours later than in original reservation and a 1 1/2 hr. drive home in the dark. We are seniors and this is not how we prefer to travel. The explanation from Chariot was that it was the driver's fault. He scheduled our pickup for 6:10 pm instead of 6:10 am. After contacting Mr. Simmons ( the owner) I was promised a refund of the cost of the taxi service ($43.00) but NO consideration of the additional $187.90 I had to pay out-of-pocket for an error made by his driver. Will not use again.

Beware. Called 50 mins ahead of time to reserve and confirm and he just never showed up or called…read more Missed my train. His "if you need am immediate response number" on his voice message is literally for another cab company. A one or two-man operation that can't be trusted.

They arrived on time for each ride, and the drivers were lovely. They helped with bags, and told us…read moreabout some of the sights we passed. There was a problem with one of the cars and it was resolved.

AWesome and friendly. I can't believe the ride from Rhinebeck to NYC on a late Saturday night was…read moreonly $40 a person. I'm so grateful bc the Amtrak slows down. THANK U FOR AN AWESOME FAST RIDE INTO NYC!!! Always ride with this taxi!!!!

I needed a car to pick me up from my wedding, so I looked up limo companies in Kingston. First I…read moresent Black Diamond an email for a quote and heard nothing. A few days later I called them and spoke to someone and explained what I needed. I was told someone else would call me back with a quote. Still, I heard nothing. Needless to say, I did not continue to bother them. If the ever do call me back, I'd be weary to use them with such poor customer service.

Used the sedan service during my daughter's wedding. Driver was cordial / professional and on time…read moreat every pickup. Was able to schedule the time needed not just one block of time. Will use Black Diamond again.

Jimmy has been extraordinary his career is immaculately clean. He is always very professionally…read moredressed and a pure gentleman. He has become my regular driver to the airport. Highly recommend him.

Thank you for the constant communication I never had to wonder if you were going to be on time !…read moreMuch appreciated

Great experience! Knows the area well, safe car, good conversation. Would recommend anyone…read moretraveling up state! Was flexible with me and the train delays. Definitely book here. Lots of Uber service is unavailable. Better than an Uber!

Tom saved me! I was in a bind and he came through. I highly recommend his services. Very friendly…read more Felt safe and amazing drive from Windham to Mahwah.

Amazing service. I highly recommend it. The drivers are very kind and the service excellent.read more

The best in the Berkshires by far. Excellent excellent excellent service. Thank you thank you thank…read moreyou!

HORRIBLE customer service. Would never use this service again. Hung up on me because my train got…read moredelayed and I couldn't keep the same taxi time. So unprofessional. Please never use this service.

Very reliable, and prompt. Keeps track of Amtrak schedules for customers he picks up there.read more