TLDR: This is not a professional service. Look elsewhere…read more We had such a bad experience, I don't even know where to begin this story. First, the website to book doesn't work on iPhones, and you should use your computer. We've had two crazy experiences with this company but this last one was a major doozy. Their process is, once the proposed reservation is booked, they accept it and send you confirmations, and even after that, almost everyday you'll get an email confirming your booking. You'd think this was reassuring? We have two people on an account so we both were getting emails and texts confirming the booking. Reassuring. You'd think. The day of our reservation arrives and it's to get to JFK. The time for the car to arrive comes and goes. Reminder: This after actual text conversations back and forth reconfirming the booking as well as all those emails. So we text in that morning and the person says, oh you cancelled 3 weeks ago. I mean, how?! How did we cancel 3 weeks ago when you have been sending daily confirmation reminders as well as having text reconfirmations to confirm the date and time and the booking was made well after June 6th. Again, we have had at least 10 emails and texts confirming conversations since that debacle of our first request for a car back on June 6. Texts and calls back and forth that they are wrong finally got us a driver to the house 2 hours late! Initial flight missed at this point. We had to change flight reservations and make alternate plans for arrival. It was stressful. Beyond stressful. We are still holding out in good faith for them tho. We need to get to get to JFK and really giving them so much benefit of the doubt at this point. 40 mins to arrival promised. An hour later... the driver calls, who is supposed to be a professional driver, and she is somewhere parked who knows where trying to find the house. She's had the address and has CarPlay (as she rolls up finally I see she has her phone, so assumed she's using CarPlay or Google Maps) but parked and waiting at a totally different address. Again, another sign. But we need to get to the airport and are feeling like, beggars can't be choosers, just get us there! However, we really were just questioning this whole experience at this point and how this company is still in business. The driver finally pulls up, and it's obvious she isn't a driver, she's got a sun hat on and not dressed like "car drivers" are typically dressed and put together. I open the trunk and there is a wheelchair back there... I don't even know what to say to this. Except that she is now unable to help with luggage, clearly. And even more so, it has been validated that this is not a professional car service driver and seems to be a friend who has been asked to do a favor for the company. As she's on her phone, I'm assuming, googling a route to JFK, I say to my wife, make sure she doesn't drive off with your luggage when you arrive. The drive to the airport was pretty traumatic too. The driver was not experienced and clearly nervous the whole way, jerking the wheel and braking every time someone passed her. At JFK she didn't know where to pull over and allow for a safe exit and she really did almost drive off with my wife's luggage had my wife not banged on the car for her to stop! She was taking off before my wife even had a chance to get to the trunk. It was insanity. Later that evening, 6:52pm, I kid you not, we both get texts saying, your driver is on the way, with a notice saying, their late policy goes into effect after 15 minutes of waiting. Is this a joke? Then an hour later we get a text saying the trip has ended and they hope we had a pleasant and comfortable ride. Oh, we had a ride...that was insane and we can't recommend this company based on our experience. They need an administrative overhaul. Communication in excess doesn't mean good communication. A website that works on phones. Our driver was NOT a professional driver. They rolled up in their own car and were not dressed professionally, as well as their car not being set up for taking a customer to a busy airport. Not to mention, the driver was unable to provide a basic driver service of placing luggage in the trunk.

I've used Nancy and the Chauffeur Ladies numerous times to drive my son from Newark back to college…read morein Poughkeepsie. Nancy is great to communicate with. Couldn't be easier. And I love that this is a women-owned and operated business!

On time. Good communication. Nice clean car. Have used…read moreMike/Executive Care Service twice for rides from Poughkeepsie to LaGuardia. Very happy with service both times. Will use again.

Needed a round-trip ride to JFK from Poughkeepsie and saw the reviews. The reviews are correct,…read moreExecutive Car Service is very responsive, polite, timely, and reasonably priced. Will definitely recommend and will use again.

I booked City Rock Transportation to take me and my husband to JFK and to pick us up from Newark…read more We spoke and everything was worked out nicely; pick up dates and times as well as price. Unfortunately due to circumstances beyond our control I had to cancel the booking as well as our plans. When I called, Mr Clark was understanding and even offered his condolences. Whenever we can go forward with our plans, we will be using City Rock Transportation!

From the owner: When you need reliable transportation services, look no further than Cityrock Transportation LLC…read more We'll pick you up or drop you off at the airport, take you to the doctor's office or coordinate a wedding shuttle service for your special day. We also provide long-distance transportation services outside of Poughkeepsie, NY up to a 200-mile radius. Call now to learn more about our transportation services.

I needed a car to pick me up from my wedding, so I looked up limo companies in Kingston. First I…read moresent Black Diamond an email for a quote and heard nothing. A few days later I called them and spoke to someone and explained what I needed. I was told someone else would call me back with a quote. Still, I heard nothing. Needless to say, I did not continue to bother them. If the ever do call me back, I'd be weary to use them with such poor customer service.

Used the sedan service during my daughter's wedding. Driver was cordial / professional and on time…read moreat every pickup. Was able to schedule the time needed not just one block of time. Will use Black Diamond again.

A great experience, we booked the day of, mere hours before, and the driver was available and…read moreready. He was there right on time and we had such a smooth ride. Thank you so much!

company previously had contracts with medicare/medicaid for transportation which they discontinued…read morewithout notifying the MAS which is allowing them to book rides for people who are trying to get to doctors appointments. my FIL was left without a ride today because they refuse to correct the issue; when I called the dispatcher was rude and hung up on me.

We contracted Hudson Valley Airporter to bring us to LaGuardia airport and pick us up from…read moreLaGuardia and bring us home. We were scheduled to be picked up at 10:30 pm on August 6th, how ever our flight got delayed and we were not going to arrive until 1:30 am on the 7th. The driver sent me a text and said he would not be able to pick us up so we were stranded at the airport. We had to take an Uber home which cost $500. Never use this company because if your flight is delayed you will be stranded at the airport. It took me 24 hours to get a hold of them and ask for a credit. The owner is not at all concerned about his customers and is a very bad and inexperienced buisness man.

Prompt, courteous, all-around great. This is my go-to for airport service in the Hudson Valley.read more

Great experience! Knows the area well, safe car, good conversation. Would recommend anyone…read moretraveling up state! Was flexible with me and the train delays. Definitely book here. Lots of Uber service is unavailable. Better than an Uber!

Tom saved me! I was in a bind and he came through. I highly recommend his services. Very friendly…read more Felt safe and amazing drive from Windham to Mahwah.

They provided exceptional service from the start until the end. Their communication was great…read more Their drivers were polite, and the vehicles were very clean and comfortable. They provided car seats for our young children, and were also flexible when we needed to change our return date and time. I will definitely use them again.

I just wanted to respond to the comments made by the owner Muhammad W. First of all, I do…read moreappreciate his polite response. I just want to make sure that I'm clear about the failed "Lowest Price Guarantee". After making two separate efforts to clarify why Precision's price quote was so high and why the Lowest Price Guarantee wasn't being honored, I went with another company. And, I'm really happy that I did. The company that earned my business, was not only comparable, but, in my opinion even superior. Muhammad's response appears to indicate that the companies that gave me price quotes were somehow inferior. Precision has been in business 18 years, and the company I went with has been in business longer. Precision's price quote was much higher than the competition and was for a Cadillac or Volvo sedan, not the beautiful new black SUV that picked up my girlfriend. Lastly, the professional chauffer that was our driver, was impeccably dressed in a black suit and tie. Our driver had over 30 years experience as a licensed, professional chauffer. This gentleman even showed up 25 minutes early! What an incredible experience! Muhammad, I truly appreciate your response and your generous offer. The purpose of this updated review was to clarify that the company that we went with, was not inferior in any way. For some reason, you referenced Uber or a taxi service in your response. I hired a superior, licensed, insured and incredibly professional competitor. Price was certainly not the only deciding factor. I'm hopeful, that this could be a learning opportunity for you and you organization in regards to your " Lowest Price Guarantee". Thank you again.