We have been clients of PetVet365 for four years and love them! After moving to the area 12 years…read moreago, we had two horrendous experiences with another vet and lost two of our dogs after care at that vet. (After boarding one of them, he died in my arms an hour after picking him up. They didn't notice that he was in respiratory distress. Just thought he was "nervous.") As you can imagine, we were very wary of looking for another vet. Thankfully, we tried PetVet365 and have been very pleased with them ever since. Over the last four years, we have rescued two dogs and had two still from when we moved here. Sadly, one passed due to age and heart issues that he had had all his life. PetVet365 managed his cardiac meds for several years until he passed at age 15 and 9 mos. However, one of the rescues was adopted as a puppy, and PetVet365 even helped socialize him until he was old enough to socialize in other environments. They welcomed our second rescue with open arms at the age of two. She had her semi-annual visit today, and she thought she was at a play date! Even our 16 1/2 year old chihuahua, who can be grumpy with anyone not her family, loves them! Their hours are so convenient for us because we work during the week. They always follow up to see how the patient is doing after a visit or procedure, which I greatly appreciate, having been in the medical field for 40 years myself. One item that I would note is that just like in human doctors' offices, you have medical practices and you have urgent care. You wouldn't walk into a doctor's office where you are not a patient and expect to be seen. You would need to establish care. That is not to say that they absolutely don't take walk-ins because I have seen people bring in a dog that they found and they scanned the dog for a microchip. That being said, if you're part of the wellness plan, they can be reached by text after hours, which is quite helpful. One of our dogs was on a prescription diet for urinary issues and that can be pricey. We got his diet through Chewy and never had a problem with getting his prescription for us to mail in ourselves. Also, we take their flea and tick meds to Costco where the price is the lowest. Again, never a problem to get that Rx in hand. No attitude whatsoever. When we brought up the diet after he had been on it for awhile, Dr. Smith gave us her blessing to wean him off of that and put him on regular diet to see how he does. We love this practice and would recommend to anyone looking for a vet!

ZERO STARS While they are friendly and seem helpful BEWARE!…read moreI strongly advise getting a second opinion and a price quote before proceeding with any major testing or treatments at PetVet365 Florence, specifically with Dr. Carson. My experience here felt less about my dog's health and more about upcharging at every opportunity. During our visit, the vet stated her main concern was a potential thyroid issue and recommended the more expensive "send-out" blood work and urinalysis because it would allow them to "see more." When the results came back, I was told the only abnormalities were elevated cholesterol and liver enzymes, and they immediately pushed for an $800 abdominal ultrasound as the next step. (thyroid is in the neck btw but they wanted to scan the lower abdomen) Because we had just paid a massive bill for the initial testing and fees(almost 800), we paused on the ultrasound. When I explicitly asked what the blood work showed about his thyroid, I was shocked to find out that a thyroid panel was never actually run. Even though it was their primary concern, they excluded it from the expensive panel and then wanted to charge me an additional $78 to do it much later, completely ignoring the fact that elevated cholesterol and liver enzymes are classic signs of a thyroid problem. Meanwhile my dog is deteriorating fast and barely able to function at all and they knew this. To make matters worse, there was a completely unacceptable medication switch. Without clear communication, they swapped out the medication refill I specifically asked for through text for a significantly more expensive one. At this point it felt like a deliberate attempt to get more money out of us and there was really no excuse for this mistake as the meds were not even named close to the same and they had it in black and white so they didn't hear or see incorrectly. We immediately took our dog to a different clinic for a second opinion. This vet listened, ran the correct tests immediately, and definitively diagnosed his thyroid problem within 48 hours so she could start the right medication. The most shocking part? The next vet performed all the same tests--including the ultrasound and the specific thyroid test--for less than half of what Dr. Carson and PetVet365 were trying to charge us just for the ultrasound alone. If you go here, double-check your itemized bills, verify exactly what tests are being run before they draw blood, and do not be afraid to walk away and seek care elsewhere. *Also fyi if you keep searching on here you will find many such reviews that are just buried and I am sure they will give the standard response that sounds like they did the right thing as they did to the others that dared to call this out. I assure you they did not. Save your money and more importantly the life of your pet and go to another place.

A good vet is hard to find. You never really want to have to go to the vet either, mainly because…read moreit means a fur baby is in some sort of distress, so it's not exactly a place you look forward or enjoy going to. We've been to a couple animal clinics in the NKY area, but had been disappointed in the office hours/"bedside manner" of some of the other vets around. Fortunately Dr. Golatsky and the wonderful staff at Edgewood Animal Clinic have taken really great care of both us and our pets when we needed them. You can tell Dr. Golatsky really loves animals and what she does, even when someone's cat is growling at her unmercifully (not my cat, of course). The staff is always so sweet and friendly, they have extended hours several days a week, and their prices are usually pretty good. Sometimes the wait to be seen can be long, but that's only because the doctor takes her time with each patient and doesn't hurry, and the only thing keeping me from giving them a full five star rating. They've opened up a new location (further down Dixie Highway, next to the Erlanger Kroger) and it is a massive improvement in terms of space and parking compared to their previous spot. As much as my cat dislikes going to see her, he'll be going to see Dr. Golatsky & Co. from here on out!

I called to make an appointment for my two dogs today. I had been taking my dogs to this clinic for…read morea few years now with no issues, aside from the attitude of some of the office staff. The person who answered the phone must have thought that she was the veterinarian. I inquired as to why a heart worm test was needed annually if my dogs were on heart worm medicine all year. She must have taken this question very personal because she became very condescending. And said its our policy and its very necessary then asked how I could be giving them their heart worm medicine because when my dogs were seen last year there was none prescribed by her office. I said (having not checked the medicine) I replied "Well they've been taking it and we will keep getting it from wherever we are getting it from." Then she tried to educate me about how dangerous it was to obtain medicine from third parties and continued to talk down to me as if I am stupid. And I said well I think I know how to care for my dogs and make sure they have what they need. I am a nurse so no worries. She then said in a sarcastic tone, "Oh you're a nurse so you know what your doing, oh ok." As for the medicine I would never do anything illegal I am a nurse. I just wasn't sure where my partner had picked up the meds from because I didn't take them to their last appointment and just simply wasn't sure. But we certainly make sure they get their medicine. I felt like it was a valid question why test for something that they are taking preventative medicine for to begin with. I made an appointment with another veterinarian and called her back to let her know and told her that her lack of professionalism and sarcastic and condescending remarks were simply unacceptable. She then proceeded to tell me that I was sarcastic as well which she is right. I reminded her that I am the customer not the so called professional. I said I am the customer I am allowed to be sarcastic. To which she replied "OHHH your the customer, you're allowed to be sarcastic." And I said yes exactly "You need me, I don't need you." I then requested to speak to her supervisor only to be put on hold for 5 minutes and she came back with "My supervisor is too busy to speak with you, she will have to call you back." I asked for her supervisors name and she said. "Uh The Doctor is my supervisor." I just checked the label and in fact I have the prescription in hand from her office. The fact that her incompetence of not knowing that her office had in fact prescribed and filled the heartworm medicine and accuse me of not giving them that medicine proves to me that my animals do not need to be seen by such unprofessional and disrespectful staff. I told the new Veterinarians office that my dogs would need a refill of their heartworm medicine and a heartworm test. And to my surprise without mentioning it she replied, as long as you are giving them their heartworm meds there is no need to test for heartworms. The Doctor doesn't feel it is necessary. How Ironic. I would recommend this Veterinarian to others, if your animal is in urgent need and they are the last place on earth.

Our visit went flawlessly, though it was more expensive than we first thought it would be ... but…read morethat is because our cat is older and he needed more medication and blood work than we initially thought he would. Everyone was extra gentle with our kitty and spoke softly. And the transaction with everything went smoothly. I highly recommend bringing your pet here, and I don't say that lightly. Medication was changed from the last place we were at and it seems more effective. The vet knows what she is talking about it seems and we were very happy for the advice. We were made to feel welcome at the door and our kitty too!

I want to express my heartfelt thanks to Pet Wellness Florence office. They made the process much…read moreeasier to bear today. One tech was MIMIS Nurse her entire time with me. She shed tears with us as the process took place, she and Mimi were buddies from the start, it was a love/hate relationship, she got a few bruises over the years from her bite, but loved her as we did. They had little electric candles and nice covers out for us to lay with them. I was laying with Misty until she was fully asleep. How I loved them both, and told them up to the time. We are now down to 3.

So this morning my pup woke up with a really bad limp. She's limped in the past but I could not get…read moreher to do it when I would take her to the vet. This morning I filmed her limp as I knew that by the time she got there it might be gone. I called middendorf animal hospital and they got me in right away. The staff and doctor here are not like any I've experienced at a vet so far. Not to say the others were bad. This was just different. They were kind and treated Lady like she was one of their own. They took a LOT of time going over many questions I had about things not even related to the injury. Turns out her limp is the result of a old injury. I was given some meds to help her out and was on my way. lady liked the staff here so much that when they left the room she whimpered and stared st the door. Not once did I feel like I was a burden or that my pet wasn't "liked". A complaint I often hear about vets. This is our new vet for sure. Dr Middendorf loves animals. That's for sure. I'm very happy I found this place

ATTENTION!!! Faithful Friends Pet Memory Center LLC( Owners: Brian and Lorie Clary) 10073 Tayman…read moreDr. Union, Ky 41091 commented on my review and because they lied about everything, I am responding to address their lies. Their lies only confirmed my suspicions that something did happen to my precious Oreo.I want to tell others what really happened to my Beloved Oreo. Last year, I pleaded for days asking for proper documentation following Oreo's passing and they could not provide that. Now, they claim they can provide the documentation, but if they can provide the documentation now...why couldn't they before? My review was warning others regarding the horror of the. "Bumbling" and "Fumbling" incompetence of Faithful Friends Pet Memory Center LLC (owners : Brian and Lorie Clary), as well as Middendorf Animal Hospital (Brittany Jones and Jim Middendorf) in their mishandling and losing of my Beloved Oreo. This is what really happened...I knew something was wrong when: 1. I pleaded with Faithful Friends to give me a receipt to prove they picked up Oreo( I wanted a date). Also a receipt showing a date proving that she was cremated. I kept asking...they kept refusing. Kim, from Faithful Friends that commented on my review was the person that kept refusing to give me a receipt proving they had picked up Oreo and proving that she was cremated. She also blocked me from talking to anyone else. She, the other staff, as well as Middendorf didn't know where Oreo was or even who the driver, who was supposed to pick up Oreo. 2. I also knew something was wrong when their dates didn't match Middendorf's dates until they finally got together and picked a date that worked for them. 3. Oreo was referred to as a "Male"...my precious Oreo is a FEMALE. 4.Brittany, Jim, Brian and Lorie and staff didn't even have compassion for my Beloved Oreo to return my calls. I will be reporting them to Animal Cruelty Organizations and the Ky. Board of Veterinary Examiner. I am devastated that I still don't know what happened to my Beloved Oreo or where she is. If only I had walked back in that room and taken my precious Oreo home instead of leaving her with these people. I will never get over this. Oreo did not have a voice, so I am being the voice for my Beloved Oreo.

Genuinely the best vet experience I've had with my 1.5 yr old puppy. Cant believe we didn't start…read morehere sooner. Prices are way more reasonable than where we have gone and the vets made my dog feel comfortable the entire time.

Likes to keep major surgeries and treatments in-house. Even at the cost of your pets life.read more

Beware of wellness plan. I signed up and set appointment for next vaccination after them telling me…read morenot to lapse between parvo shots after neighbor dog was diagnosed. Set appointment for Saturday following vaccine schedule. The Saturday of his appointment their office decided to close. I spoke to store manager who told me they only rented the space the Banfield and that the vets office told them there were no appointments that day. No one called to cancel or let me know they've decided to close. Their website lists them open on Sunday but they're not. They make their hours by what's convenient and meanwhile I'm stuck with an over 500 bill and all I've gotten is one booster shot. I emailed Banfield cares over 2 weeks ago and still no response. My charges are in photo below. I did not ask for a fecal exam and stated he had one recent that was negative. I was charged for it and a wormer but also shows in his labs he was negative. I took my pup to this office and asked not to give tests and unnecessary treatment and never seen a worm treatment but charged for it anyway.

Horrible experience with Susan at front desk. From the minute I arrived she had an attitude…read moretowards my pet. She called him evil and a bad dog. "I like corgis, but he is just evil." He is 14 years old and in need of seeing a doctor, but her main concern was not about his wellbeing, but about how she is put out by having him there and having to care for him. "We have to muzzle him every time and he bites us and poops on the floor". We have been told that he "nips", but never been told he actually has bitten someone. I'm sorry, but some dogs are extremely nervous at the vet and may behave in challenging ways, but if you are a PROFESSIONAL trained correctly, you are able to deal with said behaviors. I'm shocked, appalled and incredibly saddened by this employee's actions. She should not be working with animals if she doesn't have compassion, empathy or fondness for them. NEVER take your pet there! I left with my dog because I had no confidence in Susan and feared he would be mistreated. Have to give one star in order to review, but Bansfield Florence and Susan deserve ZERO!

Dr Mudman is fantastic! She didn't try to do unneeded tests to raise the bill - instead she stayed…read morevery aware of cost and did an amazing job with my older girls. All the staff is great and very good about explaining things.

Currently they are trying to hide the mishandling, at best, of a lost pet that was brought in. When…read morethe pet was claimed shortly after, it seems the vet tech just gave away someone's dog. Screenshot below, search the facebook group boone county neighborhood 2.0 for more info.