same exact thing happened to us 3 years ago told us that the car was not available in the body shop…read moreand then th next day had a Jeep to sell us took our disperate need for a vehicle and used it against us I pay $622 a month and have for th past 3 and half years and I just now have scrapped off the top of my principle !!! I still owe $20,000 do not use these people !!!! at all cost lance b left a review and th same thing happened to us saying the car they had wasn't available and was in the body shop no one was there to open it up to show us the car!!!

I wished I'd looked at reviews before buying from them. Terrible customer service. You buy, drive…read moreoff the lot and that is it!! No phones calls, didn't set up 1st service appt. didn't take me to the service department. Called several times to speak with finance manager with no return calls back. Had to keep calling to talk with someone in the office about paying my trade off. Do not deal with these folks!!!!!!!!! They have absolutely no care about the customer!

The service department here is great I have never had any issues with them. The advisor Hannah is…read moreamazing she is always helpful explains everything well. She doesn't just try to sell me stuff she tells me what my car needs and why and has no problem answering questions.

I had a GREAT experience with Doug Henry Auto. I purchased the exact BMW that I was looking for and…read moreat a very competitive price. Ted Hodges was my salesperson and he is very professional. The entire transaction from finding the vehicle online to placing a hole on the vehicle, negotiating a price to delivery was entirely seamless. I highly recommend Doug Henry Auto.

Buyers Beware. Do not go here! This is the first time that I have financed a car. I was approved…read morefor a GMC '15 Terrain. The car was delivered to me with the tpi sensor light on. The salesman Erick Hernandez promised via text that if the sensor did not go off after 100 miles that I can bring it in to be fixed under the maintenance agreement. Moreover, there was another issue with the brakes grinding. The first time I brought the vehicle in Erick said that I should make an appointment after the initial 30 days for the maintenance plan to kick in. He also said that the brakes need just a little oil. I drive off the lot and the brakes are still making a grinding noise. Once the appointment arrives, I drive the car in because now there is another issue with the car's tailgate closing and it has actually hit my child in the head. I arrive at 8am and wait until 12 to be told that all of the sensors need to be replaced and that it would cost me out of pocket $800 to get fixed. I ask to speak to Erick, only to be made aware that there is no warranty on the vehicle and it was sold as is. I ask for the finance manager David and he tells me in so many words he has done me a favor by selling me a vehicle that has issues. I asked to Cancel my maintenance plan, which Erick expressed that I could cancel at anytime, because at this point I no longer want to do business with this dealership and I am left waiting in the waiting room. I finally left after 45 minutes. These are the most corrupt salesmen that I have ever come across. I hope no ever does this to their mothers, wives, or daughters. I am a mother with three children, two of which are disabled and one of which is 9 months old and these men have no problem with making false promises, lying, ignoring, and offering no solutions to the issues that came off of their lot. It's a special place for people like this.

These guys were very personable and attentive to what I wanted and where I wanted to be. Paul…read moreJarman and Danie Manis made this process easy as 1, 2, 3. I will be returning in October to get my wife's vehicle!!

Another update, the manager saw this review and just called to apologize for all of the issues I…read morewent through purchasing the truck. Doesn't change what all happened, but good on him for that.

Absolutely love this dealership. It's professional yet home town charm that bends over backwards to…read moremake their patrons happy. Purchased a brand new 2023 Prius from them and couldn't be happier. Very professional and yet personable. Highly recommend. This is our go to Toyota dealership from now on. Totally worth the hour and 20 minute drive. Earl, the new car sales manager is amazing ,Jeff our salesman is awesome. And the used car sales manager gave me a very fair price for my Lexus. I would call these people family.

It's now called Deacon Jones in Kinston. Go in and for Chuck. He's great to work with. All the…read moreguys are real friendly.

BE CAREFUL OF SALESMAN TYREE BLACK AFRICAN AMERICAN WITH DREADS!!!! HE is the worst and scum, he…read morereassured me there was nothing wrong with a vehicle I purchased, two days after taking a 20,000 dollar loan, all the electrical failed JUST TWO days after purchase, a few weeks after that the alternator went out, then all belts broke, battery failed, and so much more oil sensor lights failed etc., I spent over 2,000 on repairs just for it to break down again after all that. May I say this is all in three month span. On top of that they literally REFUSED to help with anything, but DECAN JONES FORD OF KINSTON machanics tried charging me 2,000 for a new altenator, then they tried charging me $250 to LOOK AT THE TRUCK, it sat there one week in the same spot but they claimed they looked at it. I refused to pay that. I had it towed to Browns Automotive and they got so upset that I refused to spend anymore money with them. This was one of the most terrible experiences I have ever had. PLEASE GO OUT OF KINSTON TO DO BUSINESS!!!!!! THIS PLACE IS A SCAM IF I HAVE NEVER SAW ONE.

Buyers Beware. Do not go here! This is the first time that I have financed a car. I was approved…read morefor a GMC '15 Terrain. The car was delivered to me with the tpi sensor light on. The salesman Erick Hernandez promised via text that if the sensor did not go off after 100 miles that I can bring it in to be fixed under the maintenance agreement. Moreover, there was another issue with the brakes grinding. The first time I brought the vehicle in Erick said that I should make an appointment after the initial 30 days for the maintenance plan to kick in. He also said that the brakes need just a little oil. I drive off the lot and the brakes are still making a grinding noise. Once the appointment arrives, I drive the car in because now there is another issue with the car's tailgate closing and it has actually hit my child in the head. I arrive at 8am and wait until 12 to be told that all of the sensors need to be replaced and that it would cost me out of pocket $800 to get fixed. I ask to speak to Erick, only to be made aware that there is no warranty on the vehicle and it was sold as is. I ask for the finance manager David and he tells me in so many words he has done me a favor by selling me a vehicle that has issues. I asked to Cancel my maintenance plan, which Erick expressed that I could cancel at anytime, because at this point I no longer want to do business with this dealership and I am left waiting in the waiting room. I finally left after 45 minutes. These are the most corrupt salesmen that I have ever come across. I hope no ever does this to their mothers, wives, or daughters. I am a mother with three children, two of which are disabled and one of which is 9 months old and these men have no problem with making false promises, lying, ignoring, and offering no solutions to the issues that came off of their lot. It's a special place for people like this.