i absolutely would recommend any of my family or friends to choose hughes pools we are so pleased with the work they did and with every person that was involved in putting in our pool!!!! we love it and can't wait to enjoy our pool with all our loved ones! thank you guys from the bottom of my heart!!!. sue curlee read more

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Service department is an absolute joke. Had a problem with my spa and was told "got you down for Monday." This was told to me by Ryan Aycock (who I assume coordinates service) on a Friday. Monday comes and goes and no one shows up and when I reach out on Tuesday, he had no idea. Then was told the service guy's truck broke down. Ok, someone could have called but nope. "Got you down for Thursday." Ok cool, Thursday comes and goes, no call, no one shows. How this place stays in business is a mystery. read more

Beware doing business with Hughes Pools in Dothan or Enterprise! The manager is awful. He will BS customers until he makes a sale then will purposely ignore you so he doesn't have to deal with you anymore. Absolutely terrible. read more

Great service, checked out my Polaris, replaced parts needed. Arranged for Josh from Montgomery to service my Booster pump. Job was taken care of. My pool was installed in 2023. I have really enjoyed it. Dealing with Hughes in Dothan and Montgomery have been a Blessing for me. Thanks to both locations. read more

terrible customer service after pool install. randy never in the office and nobody else can make a decision about anything. read more

We had a pool put in July and enjoy it very much! The job was well done and pool school was helpful! We are in the pool everyday and look forward to our hot summers to enjoy it.Thanks Hughes Pool for doing an excellent job! Thanks also for the gift basket for referral to our friends ! Patty and Paul V. Dothan Alabama read more

Service side of Hughes pools has been worse than awful. Multiple messages left, multiple missed appointments and rarely get returned calls. Our pool was finished in July 2024 and we've had multiple issues. The pool has 2 leaks that was finally found by the service department, and one is in a seam. We were told this would be fixed and the pool filled back with water by Thanksgiving. Not surprising, we haven't heard from anyone and of course the repair is not done. Our pool is still under warranty. Completely disappointed in the lack of quality service. read more

I purchased a pool pole from Hughe's Pools to replace my old pole that won't stay extended. I purchased it a couple weeks ago and set it on my pool deck. It was in the afternoon, on a 90 degree day, when I put the brush on and pushed it one time down the wall of my pool to get some algae off. The pole bent like a wet noodle. It would have kept bending but I stopped. It's aluminum. I asked if I could take it back for a refund and get the other, stronger pole but they told me it was "not under warranty". I'm thinking that as the company I always buy my product from, they would have taken it back as a courtesy for a long time customer, or even stand by their product. But, alas, no. So, you get one star Hughe's Pools. Buyer beware. In the photo, the new pole is obviously the one on the right. read more

Hughes Pools & Spas - Pole on the left, 9 years old. Pole on the right, brand new, used one push of a broom. - Hot Tub & Pool Near Me - Enterprise, Alabama

Paid for pool, diving board, and for it to be plumbed for a slide at our new build. They told us they finished and we needed to do "pool school" we showed up and the concrete surrounding it looked terrible and the employee sent to do our "pool school" couldn't find the plumbing for the slide. Turns out, they didn't do it. They also increased the quote by over $1,000 after it was finished. Despite getting the same quote twice from their salesman. They sent someone out to resurface the concrete, but refused to do anything about the plumbing. And when we called the salesmen out on it he acted like resurfacing the terrible concrete job was good enough. The resurface job is rougher on our feet and my least favorite color. We were not told it was going to be done until they were already doing it. Also I'm the building process the salesman was nearly impossible to get ahold of, showed up late for every appointment, and was just overall unpleasant to work with. read more