This is a great pool company. Mark, the owner, is super dedicated to ensuring the best possible…read morecare for your pool. His stellar staff is committed to ensuring you are 100% satisfied with their service. I highly recommend them for your pool!

Bought an above ground 24' pool. The staff were very…read morewelcoming . They did not try to up sell everything and there was no pressure. Very nice staff. A very rare experience to have a good purchase experience. Thank you staff at Panama City tropical pool and spa .

Always very helpful and friendly here at Pinch A Penny. I buy my chlorine here (which keeps my pool…read moresparkling clean). Staff always puts the heavy chlorine in my car for me. Highly recommended this place.

Previous 5 star review edited: We had our pool resurfaced by…read morePinch A Penny Panama City, FL. We thought they did a good job. The warranty states protection against delamination for 10 years, as long as monthy water samples were brought in, which we did... always buying the products needed, and doing as recommended. A few years later we noticed a small area of delamination and let Jimmy Legg know about it. It took SEVEN MONTHS to get any response, then he quoted us $1,300 to repair a 3x4 inch area under warranty. The entire resurfacing was only about $5,000. I can't understand paying $1,300 for a small area under warranty. Over the years, we have probably spent approximately $15,000 with this company. We were good customers. We will never do business with them again, nor will we recommended them. So disappointing. I can see now why they have such low ratings. I just wish I would have never done business with them."

Run not walk away from this company. They don't show up or respond to text, emails or calls. Was…read moretold job would be done while ago and paid in full. So payment was not an issue since they have had payment 6 months ago.

To reply to blue havens reply…read more Yes I met with Thomas twice to go over issues. And yes they tried to resolve some of them. And did successfully resolve some. Several issues Thomas offered nothing to correct. Some he said he could but I'd go months longer without my pool. As for the leak detection after replaster they are claiming they did. That's a bold face lie. Which it typical of blue haven employees. I asked for a leak detection due to loosing several inches of a water a day. I was told I to fill out a form stating I would pay for the leak detection if no leak was found and it would be up to $600. I refused to do that and showed them the leak myself which was a hole in the new plaster that they had already tried to patch twice. You did replace two patches of sod in my and my neighbors yard after your sub ran his can through my and my neighbors yard after a hard rain for no reason severely damaging both yards. However the time a different sub destroyed my other neighbors yard y'all did nothing to help there. I had to fix those damages myself. Y'all did a crap job and you know it. Even your own staff has admitted it. Honestly y'all's dishonesty and unprofessionalism is worse than the poor work yall performed.

We have had a few problems with our pool and Elyse has been extremely helpful in addressing our…read moreconcerns. Elyse has always been cordial and professional. She has gone above and beyond for us. She is a complete asset to the company. Her job is not an easy one. She deals with problems all day. Her disposition and attention to detail is remarkable. She goes above and beyond with customer service.

Cox came out to investigate the crack and said it did not go into the foundation, but they never…read moredid a leak test? They therefore took no action and did not repair. the pool is leaking and sucking in air through the skimmer every 3 days, they will come out and address, but it will be 2 Years before they can come out! I am willing to engage another party to do a repair, but they say it will void my warranty!

Prompt visits. I called and the pool tech was there the next day. Solved the issue. Thanks for the…read moreprompt service.

What a joke these guys are. I bought a new house, had them do a pool inspection to see if there…read morewere any issues. They suggested expensive repairs and a few small repairs. I decided to stay away from the big repairs as there is a lot of expense with a new home. However I tried repeatedly over a period of four months to get them to do the small repairs. One was (a major safety issue according to them) But no luck. I contacted Jan in the office many times with E-mails and phone calls in an attempt to get something done. All to no avail. Now rather than tell me if there is an issue of some type, they quit answering my E-mails and returning my phone calls. Would not recommend them for anything! Terrible customer service. Chris was aware of all of this as well and made no attempt to contact me or explain what was going on!!!

Scheduled 6 weeks in advance for February 2026. As appointment neared, got no call or text as…read moreconfirmation. I called for confirmation, I was no longer on the schedule. When I get rescheduled, I asked for pressure test, I wanted everything tested top to bottom, office people say "no problem" and I'm scheduled for soup to nuts. Techs show up (it was very cold), they find a leak , static test in 10 minutes, I get no pressure test, they say you don't get one if they find one via static and $550 out the door for probably a 30 minute service. Poor communication and service lackluster. Not calling them back for anything.

Very efficient and professional. They found the leak very quickly. We had sime concerns after they…read moreleft. Called them and they were back first thing in the morning and rechecked everything. Excellent communication and customer service. Well worth the fee.

Jonathan has come out a couple of times. He has found the leaks each time. Reasonable prices!!read more

Tuesday the following week. He sent text yesterday. If we hadn't been here, our pool pump would…read morehave been off almost a week. We aren't even answering him at this point.